2007 Toyota Avalon

MY 2007 TOYOTA AVALON DASHBOARD BEGAN CRACKING ~ 2 YEARS AGO. MY CAR IS LOW MILEAGE AND HAS ALWAYS BEEN GARAGED KEPT. THE CRACKING HAS GOTTEN PROGRESSIVELY WORSE. THERE ARE NUMEROUS INTERNET COMMENTS ABOUT THIS DEFECT, BUT TOYOTA IS STONEWALLING US CUSTOMERS. I WOULD REQUEST THAT YOU ALL LOOK INTO THIS ISSUE. MELTING AND CRACKED DASHBOARDS IN VARIOUS TOYOTA VEHICLES COULD CAUSE SAFETY ISSUES. FOR BACKGROUND INFO, JUST SEARCH THE WEB. WHEN WE CALLED TO COMPLAIN TO TOYOTA ABOUT THE SAFETY IMPLICATIONS AND REDUCTION IN CAR VALUE, THEY ACTED LIKE WE WERE THE 1ST PEOPLE TO COMPLAIN ABOUT THIS ISSUE. UNLESS YOU ALL ACT, TOYOTA IS JUST GOING TO BLOW US OFF. PLEASE HELP. *TR

THE DASHBOARD ON MY CAR IS CRACKED, PEALING, STICKY, MELTING. I WENT TO WEST KENDAL TOYOTA AND SHOWED THEM THE PROBLEM. THEY CONTACTED THE TOYOTA REPRESENTATIVE [XXX] MIAMI, FLORIDA AND WAS TOLD THAT THEY WOULD DO NOTHING ABOUT IT; THAT IT IS MY PROBLEM. THIS IS A SERIOUS MANUFACTURING DEFECT WHICH MAY BE THE CAUSE OF VERY SERIOUS DAMAGE AND POSSIBLE ACCIDENTS. THEIR ARGUMENT IS THAT THE CAR IS OUT OF WARRANTY AND SO IS NO LONGER THEIR RESPONSIBILITY. THIS IS NONSENSE. THEY MADE THE CAR WITH THIS INHERENT DEFECT (WHICH THEY SEEM TO ACKNOWLEDGE) AND ARE SAYING THEY ARE NOT RESPONSIBLE FOR THE DEFECT THAT THEY ARE RESPONSIBLE FOR CREATING. NEEDLESS TO SAY IT HAS BEEN FRUSTRATING TRYING TO DEAL WITH THEM. THEY BELIEVE THEY ARE SO POWERFUL AND I AM SO HELPLESS THAT THEY NEED DO NOTHING TO REMEDY A PROBLEM THEY CAUSED, THEY RECOGNIZED, AND THAT THEY ARE COMPLETELY UNWILLING TO CORRECT. WITH THEIR POWERFUL ATTORNEYS THEY SEEM TO THINK THEY CAN GET AWAY WITH ANYTHING THEY PLEASE! IS THIS TRUE? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY CONCERN IS ABOUT MY CRACKED DASHBOARD MATERIAL. IT'S CRACKED DIRECTLY ACROSS WHERE MY AIRBAG DEPLOY , ON THE PASSENGER SIDE OF MY 2007 TOYOTA AVALON. IT'S GOT TO BE A SAFETY HAZARD. I DON'T BELIEVE IT WILL DEPLOY CORRECTLY, SHOULD IT'S NEEDED. WITH THE MATERIAL ALREADY CRACKED, I THINK IT WOULD DO SERIOUS DAMAGE TO SOMEONE'S FACE OR BODY. I DON'T NEED A LAWSUIT FROM A PASSENGER, PLUS I DON'T WANT ANYONE TO GET HURT.. SO IF IT'S POSSIBLE, PLEASE INVESTIGATE THIS ISSUE. THERE'S KNOW WAY FOR ME TO KNOW IF THIS ISSUE IS SAFE. THANKING YOU IN ADVANCED. *TR

UNEXPLAINED CRACKS IN A NUMBER OF AREAS OF DASHBOARD, WHICH HAS BEEN POLISHED AND MAINTAINED REGULARLY. HAVE HAD TOYOTA AVALONS BEFORE, 2000, 2005, AND TOYOTA CARS SINCE 1973 (CORONA, CAMRY ETC.) BUT HAVE NEVER EXPERIENCED THIS TYPE DAMAGE. TOLD DEALERSHIP. THEY SAY NOT UNDER WARRANTY. TOLD IT WILL COST $5,00 TO REPAIR DO I HAVE A ANY GROUND? *TR

IT WAS DAYLIGHT AT APPROXIMATELY 3 PM LOCAL TIME. WE WERE ON GOOD INTERSTATE ROAD WITH MODERATE TRAFFIC AND DRY PAYMENT. WE WERE ON I-65 ABOUT 10 MILES SOUTH OF FRANKLIN, TN. MY WIFE AND I WERE THE ONLY PASSENGERS IN OUR VEHICLE AND WE WERE BOTH WEARING SEAT BELTS. WE ARE THE ORIGINAL VEHICLE OWNER AND THE VEHICLE HAS BEEN WELL MAINTAINED. WE WERE NOT IMPAIRED AND HAD STOPPED FOR A REST BREAK AND A DRIVER CHANGE 15 MINUTES EARLIER. SHE WAS DRIVING, I WAS IN THE FRONT PASSENGER SEAT. WE WERE IN THE LEFT LANE. THE DRIVER IMMEDIATELY IN FRONT US IN THE RIGHT LANE SUDDENLY SWERVED INTO OUR LANE FOR REASONS UNKNOWN. WE HAD TRAFFIC TO OUR IMMEDIATE RIGHT SO THE ONLY PLACE AVAILABLE FOR MY WIFE TO AVOID WAS THE LEFT EDGE OF THE HIGHWAY WHICH IS WHERE SHE WENT. THE LEFT SHOULDER WAS ROUGH DUE TO RECENT CONSTRUCTION IN THE AREA. SHE LOST CONTROL AND WE SPUN OUT IN THE GRASSY MEDIUM WITHOUT HITTING ANYTHING. SHE WAS UNHURT. MY RIGHT CLAVICLE WAS BROKEN IN TWO PLACES WITH THE TWO BREAKS THE WIDTH OF THE SHOULDER BELT APART WHICH IS ASSUMED TO BE THE PROXIMATE CAUSE OF THE BREAK. I WAS EVACUATED BY AMBULANCE TO THE NEAREST TRAUMA CENTER AND HAD SURGERY TWO WEEKS LATER TO REPAIR MY CLAVICLE. IT TOOK SURGERY, THE LARGEST CLAVICLE PLATE THEY MAKE, AND 10 SCREWS TO PUT MY SHOULDER BACK TOGETHER. OUR AIR BAGS DID NOT FIRE. OUR SEAT BELT PRE-TENSIONERS DID NOT FIRE. THE OTHER VEHICLE FLED THE SCENE. OUR CAR WAS REPAIRED AT A STATE FARM CERTIFIED REPAIR CENTER. *TR

ON OR ABOUT MAY, 2012, MY WIFE AND I STARTED TO NOTICE SMALL CRACKS ALL OVER THE DASHBOARD! THEN WITHIN A COUPLE OF MONTHS THE ENTRE DASHBOARD LOOKED AS IT WERE MELTING AND I COULDN'T FIGURE OUT WHY SINCE THE CAR HAS BEEN GARAGE KEPT SINCE THE DAY I BOUGHT IT. THEN THE MELTING TURNED INTO A SHEEN, MAKING IT IMPOSSIBLE TO SEE WITHOUT SQUINTING AND WEARING SUN GLASSES AND PUTTING THE SUN VISORS DOWN SO I WAITED A WHILE AND SAW ON THE INTERNET THAT IT WAS A VERY SERIOUS PROBLEM SO ON 9-5-13 I CALLED TOYOTAS HOTLINE AND WAS GIVEN A COMPLAINT NUMBER ([XXX]) AND TOLD THE THEY WOULD NOT DO ANYTHING SINCE THE CAR WAS OUT OF WARRANTY. I EXPLAINED THE IT WAS A SERIOUS SAFETY PROBLEM AND STILL NOTHING! I ALSO WENT TO LIPTON TOYOTA ON 8-20-13 AND SPOKE TO THE SERVICE DIRECTOR, [XXX], AND EXPLAINED THE PROBLEM TO HIM AND HE ALSO TOOK PICTURES TO SHOW TO HIS REPRESENTATIVE. HE CALLED ME BACK A COUPLE OF DAYS LATER AND TOLD ME THAT HIS BOSS WANTED NOTHING TO DO WITH IT BUT THAT HE WOULD SPLIT THE COST WITH ME AND REPLACE THE DASH BOARD FOR $900 OUT OF MY POCKET. I TOLD HIM THAT THE OFFER WAS OUTRAGEOUS, I EXPLAINED THAT IF IT WERE MY FAULT 100% I WOULD PAY THE &1,800, IF IT WERE 50% MY FAULT I WOULD PAY THE $900, BUT SINCE IT WAS TOYOTA'S FAULT 100% THEY SHOULD REPLACE THE DASHBOARD AT THEIR EXPENSE. HE TOLD ME FORGET IT! ([XXX] PHONE # IS 954-735-1330 EXT [XXX]) THE LOCATION OF THE DEALERSHIP IS 1700 W. OAKLAND PARK BLVD. FT. LAUDERDALE, FL. 33311.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AS I WAS WIPING DOWN MY DASHBOARD I NOTICED A FINE HAIRLINE CRACK ABOUT AN INCH LONG. WITHIN A WEEK IT GREW ANOTHER 2 INCHES. NOW APPROXIMATELY TWO MONTHS SINCE I NOTICED THE FIRST CRACK I HAVE ANOTHER CRACK IN A DIFFERENT SPOT. THIS CRACK IS ABOUT AN INCH AND A HALF LONG. BOTH ARE IN THE AREA OF THE AIR BACK. MY CAR IS IN PERFECT CONDITION AS I HAVE ALWAYS DONE THE RECOMMENDED MAINTENANCE AND I KEEP MY CAR PARKED IN A GARAGE AT HOME AND AT WORK. I AM EXTREMELY DISAPPOINTED THAT MY TOP OF THE LINE AVALON IS TURNING TO CRAP! *TR