2021 Toyota 4RUNNER

I BOUGHT A 2021 4RUNNER LATE APRIL OF 2021. I REPORTED AND SCHEDULED AN APPOINTMENT FOR A BALANCE CHECK. THIS DIDN'T SEEM TO FIX THE PROBLEM. WHILE THEY WHERE IN THE PROCESS OF BALANCING THE TECH BROKE 2 CENTER CAPS. I WILL SETTING UP AN APPOINTMENT TO HAVE THE DEALERSHIP RECHECK AND ALIGNMENT. I'VE READ REPORTS WHERE THIS HAS BEEN A PROBLEM BEFORE WITH A LOT OF 4 RUNNERS. I'M DISAPPOINTED WITH THE CUSTOMER SERVICE AS WELL THERE. PLEASE HELP ME RESOLVE THIS PROBLEM. I REALLY LOVE THE VEHICLE BUT AT 60-65MPH THE STEERING WHEEL SHAKES AND THE 4RUNNER WANTS TO PULL TO THE RIGHT.

WHILE DRIVING IN A SNOWSTORM ON AN INTERSTATE HIGHWAY AT NIGHT ON 1/25/2021, TWO IMPORTANT SAFETY SYSTEMS FAILED DUE TO ICE AND SNOW BUILDUP ON THE VEHICLE. FAILURE 1: THE PRE COLLISION SYSTEM (PCS) WARNING LIGHT ILLUMINATED INDICATING TEMPORARY FAILURE OF THE PCS SYSTEM (SEE PHOTO 1). THIS WAS DUE TO ICE AND SNOW BUILDUP ON THE FORWARD SENSOR, LOCATED ON THE FRONT GRILLE (SEE PHOTO 2). PROBLEM COULD ONLY BE RECTIFIED BY STOPPING AND PHYSICALLY REMOVING THE ICE BUILDUP, AS REFERENCED IN THE TOYOTA OWNER'S MANUAL, PAGE 252. I RECOMMEND THE SENSOR BE RELOCATED IN FRONT OF THE REAR VIEW MIRROR HIGH ON THE WINDSHIELD, WHERE WINDSHIELD DEFROST AND THE ANGLE OF THE GLASS WILL REDUCE OR ELIMINATE THE BUILDUP. IN THE SHORT TERM, PERHAPS A PLASTIC AIR DEFLECTOR OR SHIELD CAN BE FABRICATED WHICH WILL KEEP ICE FROM INTERFERING WITH THE SENSOR. FAILURE 2: HEADLIGHT HIGH BEAM FAILURE. THE DESIGN OF THE HEADLIGHT COVER FACILITATES ICE BUILDUP OVER THE ENTIRE STRUCTURE (SEE PHOTO 3). SINCE THE HIGH BEAM BULB IS INBOARD AND AFT OF THE LOW BEAM BULB, IT CANNOT PENETRATE THE ICE BUILDUP AT ALL, AND MAKES THE HIGH BEAMS COMPLETELY INEFFECTIVE. WEATHER CONDITIONS WERE: OUTSIDE AIR TEMP: 30 TO 32 DEGREES; NIGHT; HEAVY SNOW; ALTITUDE: 3,000 TO 6,563 FEET.