2020 Toyota 4RUNNER

Took the vehicle in 3/19/2021 @ 6076 Mileage for a steering wheel shake, the dealer has tried numerous times to fix it by trying to balance the tire and rotate the tires, it only masks the problem and the steering wheel shake comes back. The shake can happen at any MPH. I finally took it to another shop called discount tire and dynamic 4x4 alignment. Discount tire said there was coupling in the stock tires Nitto Grappler, so I replaced the tires with Michelin Defenders this only masked the problem. On 9/25/2023 a local Toyota Technician and I took a ride together to see if he could duplicate the problem. At 67 and 68 we were able to duplicate the problem when the steering wheel shook the passenger side of the car shook. The technician and I swapped and I was able to duplicate the problem as well. I was stopped at a red light and took off after the tires were warmed up. When I reached 67 or 68 mph the steering wheel began to shake and he confirm that the vehicle shook too on the passenger side. I have experienced shaking in the steering wheel previously but now its being felt in the vehicle too. Toyota sent out a technician on the last issue and I was told they found something and then I was told there was nothing. Please see notes below as I have documented every occurrence and can provide maintenance documentation too.

I have attempted to use the SOS button 4 times in different days and in different locations, only connecting once and the rep. claimed she couldn't hear me that only time I "connected." The system causes premature battery drain (even while the car is off, it draws power) and doesn't work in its intended way as a safety/rescue tool. This is an expensive feature that fails to work while locked in with an inferior cellular service provider through an exclusive contract between Toyota and AT&T.

Thirteen months ago I purchased a 2020 4 Runner from Parker Toyota. Last week my sunroof exploded for no reason, there were no rocks or debri that caused this. This is clearly a manufacturers defect of the glass used. I am thankful I wasn’t covered in shattered glass or worse, cause an accident. The picture shows my shattered sunroof, it has tape holding it together so it didn’t cave in on me.

THE 4RUNNER STRUCK A VEHICLE THAT RAN A RED LIGHT. THE 4RUNNER WAS AT APPROXIMATELY 35 MILES PER HOUR AND STRUCK THE OTHER VEHICLE, A NISSAN ALTIMA SIDE ON WITH ENOUGH FORCE TO PROPEL THAT VEHICLE TWO LANES INTO ANOTHER VEHICLE. THE AIRBAGS FAILED TO DEPLOY ON THE 4RUNNER BUT DID DEPLOY ON THE ALTIMA. THE ROADS WERE DRIVE AND VISIBILITY WAS CLEAR. INJURIES TO THE 4RUNNER DRIVER INCLUDED: HEAD FROM CONTACT WITH GRAB BAR ABOVE DRIVERS DOOR, NECK, BACK, WRISTS, FINGERS AND ARMS. ALTIMA DRIVER HAD TO BE REMOVED BY PARAMEDICS AND RUSHED TO THE HOSPITAL. INVESTIGATION OF THE VEHICLE COMPUTER SHOWED THE VEHICLE WAS UNKNOWINGLY SOLD TO ME WITH ERRORS IN THE MULTI-TERRAIN, ESC AND PRE-COLLISION SYSTEM. VEHICLE WAS PURCHASED IN NOVEMBER OF 2019. SEE ATTACHED PHOTOS FOR VERIFICATION.