2019 Toyota 4RUNNER

I took my 2019 Toyota 4 Runner Limited Edition for maintenance/repair and it was identified the entire under carriage and frame is rusting out creating safety issues. This vehicle has never has never been flooded or exposed to northern salted roads. The garage repair shop was afraid to repair the vehicle as they identified this is a huge safety issue. They could not understand that a 5 year old car with under 65K miles on it would have extensive rust damage and deemed it unsafe. They referred me to take it to the TOYOTA dealership and to call TOYOTA Brand Engagement Center headquarters to report the issue. That phone number is 1-800-331-4331. Apparently this is a known issue for TOYOTA 4Runners and other models under their brand as I found many complaints from owners on the web. I reached out to TOYOTA and they denied any awareness of an issue and responsibility. The case number is #[XXX]. They also told me I need to pay out of pocket to fix whatever the recommendation of the dealership provided to repair and fix. I was appalled at the quick and dismissiveness attitude without any additional further investigation and assistance to help out knowing this is not a normal case of rust for a car. I believe there is a defect and safety manufacturing issue on the vehicle even if is not a current recall and why I am reporting such a huge safety issue. So I took it to the TOYOTA dealership where they also agreed this is NOT normal wear and tear for a car of "length of time" and mileage on it and is a safety issue. They also spoke to the case manager at TOYOTA Brand Engagement Center and also denied them any assistance for repairing of the vehicle. The VIN# is [XXX] . I can provide photos of the damage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Toyota 4Runner. The vehicle was taken to a local dealer where it was discovered that the undercarriage was rusted. The vehicle was not repaired. The contact stated while driving at an undisclosed speed and making a left turn, the vehicle jerked and almost crashed into another vehicle. The contact was able to regain control of the vehicle and pulled over the shoulder of the roadway to inspect the vehicle. The contact noticed that the shock absorber brackets were rusted. The vehicle was taken to a local dealer where it was diagnosed that the shock absorber, carrier differential, gasket, gasket plug, and bearing needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 31,500.

I was in an accident where the vehicle ran into the guard rail while on the interstate. The vehicle had significant damage and has now been declared a Total Loss by the insurance company. With the amount of damage to the front side of the vehicle, the airbag did not deploy and leaves us wondering with such damage, why it didn't deploy!

The contact owns a 2019 Toyota 4Runner. The contact stated while driving at approximately 15 MPH, the shock absorber and springs on the suspension were making abnormal sounds while the vehicle was rolling over a dip or bump in the roadway. The contact looked underneath the vehicle and became aware that the springs and shocks showed premature wear and corrosion. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin T-SB-0094-20 (Front Suspension). The failure mileage was approximately 48,000.