2018 Toyota 4RUNNER

The dealership Direct Motor, located in Manassas, Virginia, sold me this car in poor condition. On Sunday the 22nd, I picked up the car around 10 PM. They didn't show me any information about the car. When I picked it up, I saw that the front bumper and rear door were damaged, and the airbag lights were on, which is dangerous. I returned the car first thing Monday morning and asked them to exchange it. They refused. I asked for my money back, which is $3,000, and they refused again. Then I went back on Wednesday and filled out a form explaining why I returned the car. They said they would return my money, but now they're not responding. They're trying to scam me.

this vehicle was purchased from Don Chalmers Ford in Rio Rancho on 1129, 2025, upon purchasing a 2018 Toyota foreigner Limited I traded in a 2020 Acura RDX with only 50,000 miles. The salesman seemed to trustworthy. He showed me the Carfax Clean had no accidents no recalls then I receive some paperwork stating this vehicle is eligible for a buyback. I still have not received the license plate or registration. No one informed me that this vehicle is eligible for a buyback meaning I paid way too much for this vehicle. I’m having problems with suspension brakes steering wheel shaking at high speeds leaks lights on several problems. The dealership promised they would fix everything they have ignored me. I am frustrated. This is not a safe vehicle. I have PTSD from totaling my 1998 Toyota 4 runner October 11 of 2025. I was clear that I need a safe vehicle. My kids were in my vehicle when I totaled my 1998. I have been given the runaround since the second day my son saw oil leaking from the vehicle. Lights went on many different things began to happen like explain this is the second day the seventh day the 14th day and every day once a week after leaving several text messages phone calls I spoke to Zach the sales guy Steve the guy that purchased his parts he purchased a sensor in a black lining that goes be behind the tire on the passenger side. I have found overspray lights are on something to do with the tires, I am not safe in this vehicle I told them it was not a valid purchase and to please reimburse me give me my 2020 Acura that I only had 50,000 miles. Excellent condition. I didn’t know that I was gonna be manipulated lie to lack of information was disclosed to me. I didn’t know it was eligible for buyback. I overpaid for a vehicle that is not safe and should not be on their lot. I’m ready to go the general manager of the president. I have eight fractures in my spine with head injuries. My 18-year-old was in the car with me thank God we are our life today. I’m sad

While attempting to stop vehicle for a traffic light brake pedal suddenly goes almost to the floor. This occurrence is random and unpredictable. No dash lights or messages come on indicating any problem. Brake master cylinder is at the proper level and no signs of leakage. The vehicle has not yet been inspected by any technicians. Vehicle is available for inspection by NHTSA. As a retired Police officer and former FAA certified Airframe & Powerplant mechanic I am familiar with hydraulic systems. I believe that this issue if not identified and addressed by the manufacture will cause bodily harm to the operator and possibly other vehicles or pedestrians. There has also been a lot of chatter on Toyota forums about the same problem.

Recently I have had issues with the brake pressure. The brakes have been bled multiple times assuring there is not air in the lines. My mechanic could not find an issue with the brakes at all, yet when I come to a complete stop, the car starts to creep forward sometimes unnoticeable and the brake pedal slowly sinks. I have to put my car in park to keep from rolling into vehicles at stop lights and hope and pray that they hold/ work when I am in traffic. I’ve read many many forums with people with the same issues and Toyota cannot find the problem yet these people are being told that it’s “normal”. This is a major safety concern and could cause someone to wreck. I’m shocked that Toyota has not done a recall on this braking system, but something needs to be done about it.

ON MULTIPLE OCCASIONS WITH SPEEDS VARIED 35-60MPH WHEN BRAKES WERE APPLIED VEHICLE LOCKED UP, SOMETIMES PULLING TO ONE SIDE, BRAKES THEN WENT TO FLOOR NOT STOPPING VEHICLE REQUIRING ME TO BRAKE AGAIN.. SOMETIMES ROLLING INTO TRAFFIC.. THIS STARTED IMMEDIATELY AFTER PURCHASING THE VEHICLE WITH ONLY 12 MILES ON THE ODOMETER. I HAVE TAKEN THE VEHICLE IN MULTIPLE TIMES AND TOLD THEY CANNOT RECREATE THE ISSUE SND ARE UNABLE TO IDENTIFY A ISSUE.. WHAT WORRIES ME IS THAT I HAVE TO POTENTIALLY GET HARMED. THE VEHICLE ONLY HAS 26K MILES ON IT. I AM TERRIFIED TO DRIVE IT.

TL* THE CONTACT OWNS A 2018 TOYOTA 4RUNNER. WHILE DEPRESSING THE BRAKE PEDAL TO STOP THE VEHICLE, THE PEDAL TRAVELED TO THE FLOORBOARD AND THE VEHICLE DID NOT IMMEDIATELY STOP. THE DRIVER HAD TO PUMP THE BRAKE PEDAL MULTIPLE TIMES TO STOP THE VEHICLE; HOWEVER, THE STOPPING DISTANCE WAS EXTENDED. THE VEHICLE WAS TOWED TO BEAVER TOYOTA (2995 US 1 SOUTH ST, AUGUSTINE, FL) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.