LETTER OF COMPLAINT AND FRUSTRATION ON THE POOR QUALITY OF 2003 SUZUKI XL-7 AND SUBSEQUENT PATHETIC LACK OF SERVICE AT THE DEALER. *TS ***NAR*** THE MOLDING ON THE RUNNING BOARDS ON BOTH SIDES OF THE VEHICLE CAME OFF. ALL THE SEAT BELTS EXCEPT FOR THE FRONT DRIVER AND PASSENGER LOCK FOR NO REASON. ONCE LOCKED THE SEAT BELTS …
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LETTER OF COMPLAINT AND FRUSTRATION ON THE POOR QUALITY OF 2003 SUZUKI XL-7 AND SUBSEQUENT PATHETIC LACK OF SERVICE AT THE DEALER. *TS ***NAR*** THE MOLDING ON THE RUNNING BOARDS ON BOTH SIDES OF THE VEHICLE CAME OFF. ALL THE SEAT BELTS EXCEPT FOR THE FRONT DRIVER AND PASSENGER LOCK FOR NO REASON. ONCE LOCKED THE SEAT BELTS CAN NOT BE LOOSENED. THE SEAT BELT HAS TO BE UNBUCKLED THE ALLOWED TO RETRACT FULLY BEFORE IT WILL FUNCTION PROPERLY. WHEN THE INTERIOR LIGHTS WERE IN AUTO MODE THE LIGHT DID NOT COME ON WHEN THE DOORS WERE OPENED. A CONSUMER SMELL A FOUL ODOR LIKE OIL OR SOMETHING BURNING. THE DEALER SAID THAT THE SMELL WAS FROM THE UNDERCOATING APPLIED TO PROTECT THE UNDERCARRIAGE AND THAT IT WOULD GO AWAY IN A FEW MONTHS. THE SMELL PERSISTED BEYOND A FEW MONTHS. THE INSTRUMENT PANEL LIGHT WOULD GO OFF INTERMITTENTLY. THE BRAKES MADE NOISE. THE DEALER BLAMED THE NOISE ON THE BRAKES BEING NEW. THE BATTERY TERMINALS CORRODED. *NM
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 16-INCH WHEELS, THE FRONT BRAKE DISCS MAY BREAK UNDER SEVERE DRIVING CONDITIONS. THE BREAKAGE CAN OCCUR IN CONDITIONS WHERE THE VEHICLE IS DRIVEN ON A REGULAR BASIS ON EXTREMELY STEEP PAVED DOWN-SLOPES WHILE CONTINUOUSLY APPLYING THE BRAKES.
Consequence & remedy
Consequence: THE FRONT BRAKES MAY BECOME INOPERATIVE AND THE VEHICLE MAY PULL TO ONE SIDE. THIS COULD RESULT IN A CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL REPLACE THE FRONT BRAKE DISCS ON THESE VEHICLES. THE RECALL BEGAN ON NOVEMBER 10, 2005. THESE VEHICLES ARE LOCATED ON ST. THOMAS ISLAND (VIRGIN ISLANDS). OWNERS MAY CONTACT SUZUKI DEL CARIBE AT 787-622-0600.
ON CERTAIN SPORT UTILITY VEHICLES, THE ACCELERATOR CABLE CASING CAP THAT IS ATTACHED TO THE VEHICLE FIREWALL CAN CRACK DUE TO EXTENDED EXPOSURE TO FORCES FROM THE ACCELERATOR CABLE AND INSUFFICIENT LONG-TERM DURABILITY OF THE PLASTIC CASING CAP. IF THE CASING CAP BECOMES CRACKED, MOVEMENT OF THE INNER ACCELERATOR CABLE THROUGH THE CAP CAN CAUSE THE INNER ACCELERATOR CABLE TO BECOME FRAYED.
Consequence & remedy
Consequence: IF THE INNER ACCELERATOR CABLE BECOMES FRAYED, IT CAN STICK DURING VEHICLE OPERATION. IN THE CASE WHERE AN ACCELERATOR CABLE STICKS, THE DRIVER COULD HAVE DIFFICULTY CONTROLLING VEHICLE SPEED, WHICH COULD RESULT IN A CRASH.
Remedy: DEALERS WILL REPLACE THE ACCELERATOR CABLE, WHICH INCLUDES THE PLASTIC CASING CAP. OWNER NOTIFICATION BEGAN ON JANUARY 5, 2004. OWNERS SHOULD CONTACT SUZUKI AT 1-800-934-0934.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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2003 Suzuki XL-7 Problems, Complaints & Recalls | Skip That Year
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