2020 Subaru Outback

WHILE DRIVING ON THE HIGHWAY AT 60 MPH, OUR WINDSHIELD ON THE DRIVER'S SIDE EXPERIENCED A "BULLSEYE" DEFECT WITHOUT ANY SOUND OF A PROJECTILE HITTING THE WINDSHIELD. WHILE CONTINUING TO DRIVE WITHIN 10 MINUTES, THIS DEFECT THEN "CRACKED" FURTHER EXTENDING IN OPPOSITE DIRECTIONS COVERING ROUGHLY A 15 INCH SPAN. OUR DEALER, NORTH COUNTRY IMPORTS, 616 QUAKER ROAD, QUEENSBURY, NY, WAS CONTACTED. THEY STATED THEY WERE NOT AWARE OF ANY HISTORY OF THE 2020 SUBARU OUTBACK HAVING A WINDSHIELD ISSUE. ONLINE WE WERE ABLE TO FIND THAT THERE HAS BEEN A CLASS ACTION LAWSUIT REGARDING THIS. WE PURCHASED THE CAR 2 WEEKS PRIOR THIS INCIDENT. AT THE TIME OF PURCHASE WE WERE NOT TOLD OF ANY POTENTIAL ISSUES WITH THE WINDSHIELD AND WERE NOT ASKED TO SIGN ANY WAIVER CONCERNING THE LAWSUIT. ALTHOUGH THE DEALER HAS COVERAGE FOR WINDSHIELD REPAIR, "SUBARU EQUITY SHIELD OPTIMUM VEHICLE PROTECTION", WE WERE NOT OFFERED THIS PROTECTION AT THE TIME OF SALE. WHEN WE CALLED THE DEALER WE WERE DEALT WITH IN A HOSTILE MANNER BY THE MANAGER WHO WOULD NOT DISCLOSE HIS NAME BEFORE HANGING UP ON US. PRIOR TO TERMINATING THE CALL HE REITERATED THAT HE WAS NOT AWARE OF ANY KNOWN DEFECT IN THE WINDSHIELDS AND REFERRED US TO OUR INSURANCE COMPANY.

WHILE TRAVELING AT ABOUT 35 TO 40MPH APPROACHING A STOPPED INTERSECTION (RED LIGHT) I TRIED TO SLOW THE VEHICLE BY BRAKING AND COULD NOT LOCATE THE BRAKE PETAL. I PUT MY FOOT ON THE ACCELERATOR AND MOVED IT TO THE LEFT AT THE SAME LEVEL IN AN EFFORT TO FIND THE BRAKE PETAL. MY FOOT DID NOT HIT THE PETAL. I AGAIN MOVED MY FOOT FROM RIGHT TO LEFT HIGHER THAN LOWER AND STILL DID NOT FIND A BRAKE PETAL. I COULD NOT STOP THE VEHICLE FROM MOVING FORWARD. WHILE I WAS APPROACHING THE STOPPED LINES OF TRAFFIC THE VEHICLES' (EYE-SIGHT) FEATURE FAILED TO OPERATE AND WARN ME OR START BRAKING THE VEHICLE AS I SWERVED AROUND THEM TO AVOID A COLLISION. HAVING AVOIDED AN ACCIDENT, I IMMEDIATELY PUSHED THE VEHICLES' (STARTER PUSH BUTTON) TO SUCH OFF THE VEHICLE. THE VEHICLE SHUT OFF AND COASTED TO THE SIDE OF THE ROAD AND CAME TO A STOP. I NOTED IMMEDIATELY THAT THE BRAKE PETAL HAD REAPPEARED. I HAD THE VEHICLE TOWED TO THE DEALERSHIP. THE VEHICLE HAD 1860 MI OF USE AT THE TIME. THE (ACTIVE CURSE) WAS SET FOR 40MPH, BUT NOT ENGAGED. THE (AUTO START/STOP) FUNCTION WAS TURNED OFF. THE (AUTO VEHICLE HOLD) FUNCTION WAS TURNED ON. AFTER A REVIEW OF THE BLACK BOX DATA AND THE PHYSICAL VEHICLE, THE DEALERSHIP AND SUBARU AMERICA INVESTIGATIONS, THEY DETERMINED NOTHING WAS WRONG WITH THE VEHICLE. THEY COULD NOT ACCOUNT FOR THE MISSING BRAKE PETAL OR WHY THE (EYE-SIGHT FUNCTION) DID NOT ENGAGE AND WARN ME TO BRAKE OR START APPLYING THE BRAKES ITSELF.

A TINY ROCK CHIP TURNED INTO A LARGE CRACK IN MY WINDSHIELD. THE CHIP HAPPENED WHILE DRIVING ON THE HIGHWAY ANY HIGHWAY SPEEDS BUT WAS VERY MINOR. WHILE DRIVING THE SAME DAYS, SAME TRIP A LARGE CRACK DEVELOPED WITH THE FOLLOWING HOUR AND CONTINUES TO GROW. ALL WHILE DRIVING. THIS IS NEWER CAR WITH ONLY 11K MILES. I HAVE NEVER HAD A TINY CHIP ON WINDSHIELD END UP BEING A HUGE CRACK THAT KEEPS GROWING ALL WITHIN A FEW HOURS OF DRIVING ON THE SAME DAY/TRIP.

WHILE DRIVING APPROXIMATELY 35 MPH IN MY NEW 2020 SUBARU OUTBACK WITH ABOUT 2200 MILES ON A FRESHLY SLURRY-COATED ROAD I SAW A SMALL PEBBLE SIZED OBJECT TOSSED IN THE AIR BY THE ONCOMING TRAFFIC AND LAND JUST INSIDE THE EDGE OF THE DRIVER SIDE WINDSHIELD. THERE WAS A SHARP POP - LIKE A .22 - AND A 4 INCH CRACK APPEARED. I CONTINUED TO DRIVE HOME AND THE CRACK APPEARED TO BE STABLE. I PARKED THE CAR AND GOT SOME REST. 9 HOURS LATER I WENT OUTSIDE AND FOUND THE CRACK HAD PROGRESSED TO THE CENTER OF MY WINDSHIELD. WHEN I CAME UPON THIS SITE I DECIDED TO DOCUMENT THE INCIDENT IN AN EFFORT TO WARN OTHERS THAT THIS IS NOT AN ISOLATED INCIDENT AND SUBARU SHOULD BE TAKING THIS SERIOUSLY.

2020 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO DEFECTIVE REAR LIFTGATE. *LD THE CONSUMER INADVERTENTLY ACTIVATED THE REAR LIFTGATE BECOMING TRAPPED BETWEEN THE LIFTGATE AND GARAGE DOOR UNTIL IT REACHED IT'S MAXIMUM OPEN CAPABILITY. THE CONSUMER SUSTAINED TWO CUTS BEHIND THE RIGHT EAR, SEVERE BRUISING AND SCRAPING ON THE ARM, NECK AND HEAD. *JS

08/02/2020 SUNDAY MORNING AT 4133 MILES OUR BRAND NEW 2020 SUBARU OUTBACK THAT WE HAD FOR 1 MONTH, WOULD NOT START FROM THE CHURCH PARKING LOT. WE HAD A COMPANY JUMP START US, DROVE AROUND FOR AN HOUR AND THEN WENT HOME. WE PARKED IT AT HOME SUNDAY AFTERNOON WHERE IT STAYED UNTIL 2 DAYS LATER. 8/04/2020 TUESDAY MORNING AT 8AM I WENT TO START IT TO TAKE MY CAT TO THE VET AND IT WOULD NOT START. WE HAD TO USE A A RIDE SERVICE BECAUSE OF TIME CONSTRAINTS. 8/5/2020 WEDNESDAY WE HAD THE SAME COMPANY COME BACK OUT AND JUMP START US AGAIN. WE DROVE STRAIGHT TO THE DEALERSHIP SERVICE. WE REFUSED TO LEAVE WITH THE CAR UNTIL THEY DID SOMETHING. THEY FOUND A PARASITIC DRAW REPLACED THE BATTERY. I DOUBT THE UNDERLINING ISSUE HAS BEEN RESOLVED. THEY REPLACED A BRAND NEW BATTERY AT JUST 4,155 MILES ON A BRAND NEW 2020 SUBARU OUTBACK.

TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT WINDSHIELD SUDDENLY CRACKED. THE CONTACT INDICATED THAT DURING THE INCIDENT NO OBJECT HAD STRUCK THE WINDSHIELD. THE CRACK WAS LOCATED AT ON THE LOWER CORNER OF THE WINDSHIELD ON THE DRIVER'S SIDE AND HAD EXPANDED TO APPROXIMATELY 2 FEET LONG. THE LOCAL DEALER DEAN TEAM SUBARU LOCATED AT 15121 MANCHESTER RD, BALLWIN, MO 63011 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000. INVALID VIN.

MY RADAR DETECTOR REREADS BATTERY VOLTAGE AND WHEN U WAS DRIVING DOWN THE HIGHWAY, I NOTICED THE BATTERY VOLTAGE DROPPED FROM 14.4V TO 12V WHEN EVER THE ACCELERATOR PEDAL WAS DEPRESSED. TURNING ON THE HEADLIGHTS, WIPERS OR HEATER WHILE DEPRESSING THE ACCELERATOR WILL CAUSE TO VOLTAGE TO GO BACK TO 14.4V. I DO HAVE VIDEOS SHOWING THIS ISSUE. I NOTICED A LOT OF PEOPLE ON LINE THAT DO A LOT OF CITY DRIVING ARE COMPLAINING ABOUT DEAD BATTERIES. MY RESULTS SHOWS THAT THE CHARGING SYSTEM HAS AN ISSUE, SINCE THE BATTERY VOLTAGE SHOULD NEVER GO TO 12V WITH THE ENGINE RUNNING. THE VIDEO WAS TAKEN WITH MY CELLL PHONE WITH THE EXTENSION OF .MOV AND THEREFORE I CAN'T UPLOAD IT USING THIS APP.