2020 Subaru Outback

After taking my car to dealer for WRI20 RECALL on 03/10/21, I have experienced intermittent issues with the touch screen and steering wheel controls. My touch screen will go black, act as if rebooting, radio button non responsive, “No audio” message across top of screen which affects radio and phone (safety issue) and contacts from phone appear and disappear. On my dash, the message ‘keep your eyes on the road” would continue repeatedly with my eyes staring straight at the road (irritating and safety issue)- voice control would not respond at all or it would ask if I wanted to set it up (already done). I drive over the Sierra (Donner Pass) quite frequently and need the security of a working navigation system (blank screen - no navigation) and an operational phone. I brought my car in for service initially 04/01/21 but it was returned 04/02/21 with no issues being replicated and car in “normal” working order. My car has now been sitting at the dealership since 04/25/21 with the same issues as before and I am driving a loaner. I have been in touch with Subaru and a case has been opened. I was supposed to hear from them today but no contact locally or from corporate. The only thing I have been told is - if they can not replicate the problem they can not do anything. I have provided photos of some of the issues (when I could safely take pic) but still been told nothing can be done under warranty if they can’t replicate it. I am so frustrated that Subaru wants to return a car to me that I DO NOT feel safe driving.

THE BATTERY WAS DRAINED ON OUR NEW OUTBACK 2020 AFTER ONLY 10,000 MILES. HAD TO HAVE IT REPLACED ALREADY. I READ TODAY THAT THERE IS A LAWSUIT AGAINST SUBARU IN NEW JERSEY WHERE I BOUGHT MY VEHICLEAND ITS ON MY MODEL AND YEAR FOR THIS EXACT PROBLEM WITH THE BATTERY GETTING DRAINED. THE FIRST TIME IT OCCURRED THE VEHICLE WAS STATIONARY. WHEN I RETURNED, IT WOULD NOT TURN ON. HAD TO GIVE IT A JUMP AND WHEN IT HAPPENED AGAIN I CALLED MY NEAREST SUBARU DEALER AND TOOK IT IN, AND HAD IT REPLACED.

MY 2020 SUBARU OUTBACK IS EQUIPPED WITH THE “AUTO-START-STOP “FEATURE. FROM THE BEGINNING THIS FEATURE WOULD ROUTINELY NOT FUNCTION, DISPLAYING THE ICON INDICATING AUTO START STOP WAS DISENGAGED. WHEN ATTEMPTING TO UTILIZE THIS FEATURE I LEARN TWO MORE DELIBERATELY HOLD DOWN FIRMLY ON THE BRAKE PEDAL AND I COULD ENGAGE THIS FEATURE AT TIMES. NINE TIMES OUT OF 10 THE AUTO START STOP FEATURE DOES NOT ENGAGE WHEN I STOP IN DRIVE WITH MY FOOT ON THE BREAK AT A TRAFFIC LIGHT OR AT A STOP SIGN. VERY OFTEN, THE FEATURE TURNS OFF MY ENGINE AND IMMEDIATELY RESTARTS WITH A RUMBLING OF THE ENGINE AND AN ABRUPT “KICK“ TO THE STEERING WHEEL. EVEN WHEN THE FEATURE ENGAGES AND SHUTS OFF THE ENGINE AS EXPECTED, THE DURATION OF STOP MODE IS A LIMITED TO NO MORE THAN 20 SECONDS WHICH DEFEATS THE ORIGINAL INTENDED PURPOSE OF FUEL CONSUMPTION AND EMISSIONS REDUCTION. OCCASIONALLY AT A TRAFFIC LIGHT, SUCH AS WHEN WAITING TO MAKE A LEFT IN FRONT OF ONCOMING TRAFFIC, THE FEATURE DOES NOT ENGAGE AT FIRST STOP AND AFTER INCHING FORWARD AND READY TO MAKE THE TURN THIS FEATURE WELL ABRUPTLY STALL THE ENGINE AND STRAND ME MOMENTARILY IN FRONT OF ONCOMING TRAFFIC.

IN THE FIRST YEAR OF OWNERSHIP OF MY 2020 SUBARU OUTBACK, I HAVE EXPERIENCED MANY GLITCHES IN THE OPERATION OF THE ELECTRONICA SAFETY DEVICES. THE LATEST HAS BEEN RETURNING TO THE CAR AND FINDING THE BATTERY FULLY DISCHARGED DESPITE NOTHING BEING LEFT IN THE “ON POSITION“. YESTERDAY, AFTER FULLY CHARGING THE BATTERY, FOUR HOURS LATER THE BATTERY WAS FOUND TO BE FULLY DRAINED. I BOOSTED THE CAR AND BEGAN TO DRIVE IT WHEN AT THE FIRST TRAFFIC LIGHT THE AUTO-START-STOP FEATURE SHUT THE CAR OFF AND I COULD NOT RE-START IN THE MIDDLE OF AN INTERSECTION.

TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE GETTING INTO THE VEHICLE, SHE NOTICED THAT THE FRONT WINDSHIELD WAS CRACKED ON THE DRIVER'S SIDE BOTTOM LEFT TO THE MIDDLE OF THE WINDSHIELD. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT IT WAS THE SECOND TIME THE WINDSHIELD HAD CRACKED. THE FIRST WINDSHIELD CRACK OCCURRED 3 MONTHS PRIOR AND WAS REPLACED WITH A NEW WINDSHIELD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE WINDSHIELD WOULD BE REPLACED WITH THE SAME GLASS WINDSHIELD. THE CONTACT WAS CONCERNED ABOUT ANOTHER FAILURE WITH THE REPLACEMENT WINDSHIELD. THE FAILURE MILEAGE WAS 26,500.