2020 Subaru Outback

The main control module goes completely blank while driving, eventually rebooting itself. Just recently I have documented blanking on April 9th, May 1, May 9, May 30, and June 13. One instance of the voice for navigation going silent on May 14 also occurred. The module was replaced today and on the way home from the dealership, it went blank again.

After leaving this car in an airport parking lot for 4 weeks, it would not start. I also noticed that all of the doors except the hatchback were unlocked. I coincidentally had a jumper battery unit in the car and was able to start it with the external battery jumper. When I drove the car the 30 minutes to my home, I found that the battery had not charged at all. This meant that until Subaru fixed this on warranty, I could drive the car but would have to raise the hood, hook up the external jumper unit, start the car, disconnect the jumpers, close the hood and finally drive where I was going. This procedure grows old after doing it repeatedly to shop for supplies after being away for 4 weeks. The Subaru dealer fit me in the following day and confirmed the battery had been destroyed by the car sitting unused for 4 weeks. He recommended that I always leave a small charger on it whenever it will not be used for 2 weeks or more! That would have been impossible at the airport parking lot. I have taken this car on very many severe backcountry drives where failure to start when it's time to leave could be problematic or even fatal. Whatever is the problem should be fixed. If the new battery will fail the same way, it should be replaced with a battery that won't, on warranty. If it's the charging system that's at fault, then the faulty design should be corrected.

I was driving down the interstate with no cars around and my outback windshield cracked. I was far enough away from cars and I didn’t see anything hit the window. I heard a loud pop. A soft but quick pop, not like the sound of a rock hitting but different. Then I drove on down the road and saw a large crack forming from the bottom of the passenger side of the window. And there’s no dimple anywhere in the crack.

The contact owns a 2020 Subaru Outback. The contact stated while driving 65 mph when multiple warning lights were illuminated and a "Stop Driving the Vehicle" message was displayed. The contact stated he was able to drive to a nearby gas station. The contact stated while inspecting under the hood, he noticed the drive belt was shredded. The vehicle was towed to a local dealer, where it was diagnosed with needing the drive belt to be replaced. The vehicle was repaired. The contact stated in February of 2021, the tailgate failed to open with the key fob or manually. The contact stated after opening the tailgate, it failed to latch and close properly. The contact stated the tailgate ajar warning light was illuminated. The local dealer was called and made aware of the failure. The dealer informed the contact to disconnected the battery. The contact followed the instructions and stated the tailgate was functioning properly but in May of 2021, the failure recurred. The vehicle was towed to Royal Moore Subaru (1326 SE Enterprise Cir, Hillsboro, OR 97123: (503) 640-5660) where they were unable to diagnose the failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 7,500.

Along with the ongoing class action lawsuits about the Subaru Outback lower windshields, we have had a crack in our lower windshield that popped up ~30 seconds after the smallest stone hit the windshield. We've had the same small stones hit our windshield on our other cars for decades and never had a crack (around 9-12 inches in length) come up like this.

I have had to call Subaru Roadside Assistance at least five occasions. Randomly on occasion, when I go out to use my Car, I find my vehicle locked with the battery drained. Everytime it happens the dealer gives me a loaner vehicle while they try to troubleshoot the problem. Every time they say they cannot not find a power drain. The service department then said that I must have bumped the rear dome light and that drained the battery. I am pretty sure I did not bump the light so this last time I taped that dome switch with clear tape so that could not move. This morning 12/15/21 my started fine. I drove more than 50 miles to the VA Hospital in Tampa. I stopped my car a line for a pre-op COVID check. I turned the car off 5-10 minutes and when the line of cars moved again and I went to crank the car up again, it would not start. I got out and called Subaru Roadside Assistance and got locked out. I used my hidden key in the Fab. Subaru brought a gallon of gas which was not the solution and then he told me to try to start the vehicle. He said the battery was drained (which is strange because had just drove fifty miles to th location and the alternator should be keeping the battery full). He the connected a battery power pack jumper and successfully jumped the car. I have faithfully waited and been patient with Cannon Subaru explanations and reasons to no avail. I explained to a sales representative that my 2020 Subaru Outback Limited is a Lemon and I want to exchange it for a new car (Under the Lemon Law) or get my money refunded (I paid almost $37,000 cash for the vehicle). I was given Subaru of America's phone number 1(800)782-2783, and was told to contact them for a resolution. I was given a case number(1-7056862051) and was told a case manager would call me in an hour or two, which is yet to happen. I purchased my vehicle on June 22, 2020 and I am filing this complaint form to protect my rights under the Lemon Law, and the NHTSA. This about the fifth Incident.

In the last month, twice within 30 seconds of starting the car, the head unit has done a complete reboot, which meant that I had no rear-view camera as I was backing out of a parking space. Since the car was already in motion, it was very distracting as it took about a minute for the unit to reboot. This seems to indicate that there is an electrical problem with the car as many others have noted. Many of the car's controls (such as climate control) are soft buttons displayed on the head unit and cannot be adjusted otherwise. Therefore, it is essential that this unit operate properly and dependably.