2020 Subaru Outback

We have had our 2020 Subaru outback for almost 2 years. Within these years, we have had 3 cracked windshields. The first time a rock hit the windshield causing a crack that moved quickly. The second time, we got a small ding from a rock. It did not cause the windshield to crack. However, I barely touched it with my fingertip and the ding turned into a crack that went halfway across our windshield. This last time, there was no apparent cause. We never heard anything hit the windshield, it just cracked. We have less than 29,000 miles on this car. I have never had a vehicle needing a windshield replaced this often if ever!!!!

My windshield cracked for no apparent reason. I parked my car in my garage and left for a 6-week long vacation. When I returned, I noticed a small crack at the passenger side of the windshield which grew and has moved almost past midway horizontally. There are no impact sites or something else to suggest that something has happened to the windshield. I have contacted my insurance company which has suggested to change the windshield and is not covered. I came to the Subaru Dealership to fix a recall that is currently ongoing. I have been told by the dealer's customer rep that it's over $1000 to fix. As I tried to shop around, I have come across multiple complaints online that other people are experiencing similar issues with cars similar to mine. Hence, I am filing this complaint.

My outback has 22500 miles on it. The wind shield had not visible cracks or chips. I got to work on 10/06 and when I cam back to my car there was a large 2-3 foot crack starting in the black area around the glass. the crack there was large enough to fit a piece of paper into it. It appears to have just cracked and spread apart from strain or stress on the glass. The crack runs directly across my view as the driver. The windshield had always been loud and you could hear wind moving around it.

Blind spot warning does not turn on when there is actually a vehicle truly in the blind spot. Visibility in new cars via windows is blocked and insufficient, and the blind spot warning does not activate at the right time. Drivers could easily cut someone off with less than a foot in front of the car in the blind spot, because there is no proper warning. Warning only turns on when vehicle could hit another car when switching lanes. Not before when visibility is limited by vehicle structure and mirrors. Also, touch screens are a huge hazard in cars. Having to look at a touch screen in order to control air or other items is a huge safety hazard. Tactile controls and buttons are much safer. Not to mention touch screens and screens do not work during heatwaves. Car sitting in temperatures above 80 degrees, have major issues with computer screens working. Forward collision and driver monitor warning is also a hazard. Forward collision warning occasionally turns on when there is fog or smoke. Additional warnings distract drivers from actually looking at the road. Driver monitor warning turns on when looking through turns, causing drivers to be distracted and look at why the vehicle is beeping at them instead of paying attention to where they are driving.

My windshield cracked and I got it repaired on 7/7/22. The tech said it was a caused by a stress fracture. I got the windshield replaced and within a month on 8/4/22, I got another crack. I thought it must be an installation problem but Safelite told me it was another stress fracture. That same week I got another crack in the windshield, said to be another stress fracture. It seemed strange to me that the windshield would crack that easily. I then found this article: https://www.torquenews.com/1084/new-ruling-subaru-cracked-windshield-lawsuit-now-adds-25m-cars I paid a $500 deductible to Progressive (my insurance) for each windshield replacement. The car is available for inspection upon request. This vehicle is putting mine and other people's safety at risk because it easily cracks and makes it hard to see out of the windshield. The vehicle has been inspected by insurance representatives at Safelite in Ann Arbor, MI and Toledo, OH.

We notice on the morning of 8/14 /2022 that our Subaru Outback 2020 had a substantial crack in the windshield .The car was parked overnight in the garage. We called the Burlington Subaru dealer( as per advice from Subaru Consumer line) The dealer spokesperson(Erika) took our information and said a pre - approval person from the dealer ship will call us to discuss if the windshield would be covered under the warranty;3 years / 36000 miles. As the local dealer does not repair windshields ,all repairs are performed by a second party. We are awaiting a resolution from Subaru. In the meantime we would like to add our names to the complaints of many Subaru owners.Thanks , The Kayser’s.