2020 Subaru Outback

I HAD ALMOST THE EXACT SAME EXPERIENCE WITH MY WINDSHIELD AS ANOTHER COMPLAINT I SAW FILED. MY 2020 SUBARU OUTBACK HAD ITS WINDSHIELD CRACKED WHILE TRAVELING SOUTHBOUND ON A HIGHWAY IN SC ON DEC 22, 2020. THE CRACK STARTED SMALL AND GREW QUICKLY OVER THE COURSE OF MY TRAVEL TO ABOUT 16 - 18 INCHES. THE WINDSHIELD HAD TO BE REPLACED AND THE EYESIGHT SAFETY SYSTEM NEEDED TO BE RECALIBRATED WHICH WAS BOTH TIME CONSUMING AND EXPENSIVE. I HAVE TRAVELED A LOT IN MY LIFE WITH MULTIPLE CARS BUT NEVER EXPERIENCED A CRACKED WINDSHIELD THAT SPREADED LIKE IT DID WITH MY NEW OUTBACK. IT IS DISAPPOINTING AND CONCERNING AFTER READING MORE ABOUT THE PENDING LAWSUIT ON DEFECTIVE WINDSHIELDS.

MY 2020 SUBARU OUTBACK HAD ITS WINDSHIELD CRACKED WHILE TRAVELING ON A TEXAS HIGHWAY (SOUTH PADRE - AUSTIN) ON DEC 27, 2020. THE CRACK STARTED SMALL AND GREW QUICKLY OVER THE COURSE OF THE TRAVEL TO ALMOST 20 INCHES. THE WINDSHIELD HAD TO BE REPLACED, WHICH WAS EXPENSIVE, CONSIDERING THE EYESIGHT SAFETY SYSTEMS NEEDED TO BE RECALIBRATED. I HAVE TRAVELED OVER 200K MILES IN THE US IN MULTIPLE CARS BUT NEVER EXPERIENCED A CRACKED WINDSHIELD THAT HAPPENED SO QUICKLY AND SPONTANEOUSLY AS IT HAPPENED ON THE SUBARU OUTBACK. I UNDERSTAND THAT THIS COULD BE A ONE-OFF EXPERIENCE BUT READING MORE ABOUT THE PENDING LAWSUIT ON DEFECTIVE WINDSHIELDS MADE ME SUBMIT THIS COMPLAINT.

A 12-INCH LING CRACK DEVELOPED SPONTANEOUSLY IN THE WINDSHIELD WHILE THE CAR WAS PARKED IN MY DRIVEWAY OVERNIGHT. ONLY ~3,470 MILES ON THE CAR. THE CRACK STARTED AT THE BOTTOM-MIDDLE AND WENT UPWARD AND TOWARD THE PASSENGER SIDE IN A J SHAPE. THERE WERE NO SIGNS OF AN IMPACT TO ME, BUT THE DEALER SAID THEY WAS SIGNS OF IMPACT SO IT WOULD NOT BE REPAIRED UNDER WARRANTY.

DRIVING ON THE INTERSTATE (64) AND GOT A SMALL CHIP (ABOUT THE SIZE OF MY PINKY NAIL) FROM A ROCK/ PEBBLE IN LOWER LEFT AREA OF WINDSHIELD. PARKED THE CAR AT HOME. CHIP WAS STABLE. THE NEXT MORNING THE CHIP NOW HAS A CRACK ACROSS THE WINDSHIELD HORIZONTALLY ABOUT TWO THIRDS OF THE WAY. THE DEALERSHIP (CASEY SUBARU) HAS REPLACED THE WINDSHIELD. IT HAS COST ME $730 OUT OF POCKET WHICH IS TO BE REFUNDED TO ME FROM BOTH MY INSURANCE COMPANY ($230) AND THE DEALERSHIP ($500). I PURCHASED AN EXTENDED WARRANTY FROM CASEY. I WAS TOLD THAT CHIPS NO MORE THAN ONE HALF INCH ARE COVERED. BUT NOT CRACKS. THANK YOU, SCOTT.

I HAVE HAD 4 CRACKED WINDSHIELDS THAT HAVE NEEDED TO BE REPLACED IN ONE YEARS TIME. NO WINDSHILED HAS MADE IT LONGER THAN 5 MONTHS, TWO ONLY LASTED ABOUT 6 WEEKS. I HAVE REPLACED ALL WITH OEM GLASS. LAST THREE INCIDENCE WERE FOR UNKNOWN CAUSE TO ME. I PURCHASED MY CAR 10/12/19 . FIRST WINDSHIELD WAS REPLACED 12/19, SECOND 5/20, THEN 7/20, AND AGAIN 12/20

THIS IS THE SECOND CRACKED WINDSHIELD I HAVE HAD TO REPLACE WITH THIS CAR IN A LITTLE OVER A YEAR OF OWNERSHIP AND 18K MILES. IT STARTED AS A TINY ROCK CHIP BELOW THE WINDSHIELD WIPER AND TURNED INTO A 12+ INCH CRACK WITHIN A DAY. I DON'T REMEMBER WHEN THE TINY ROCK HIT MY WINDSHIELD, BUT THE FACT THAT I AM NOW ON MY 3RD. WINDSHIELD SHOULD POINT TO SOME SORT OF ISSUE WITH THE MANUFACTURER. THE WINDSHIELD REPLACEMENT AND REPROGRAMING OF THE SAFETY COMPONENTS TOTALS $1,400 AND CAN ONLY BE DONE BY THE DEALER.

I PURCHASED A NEW 2020 OUTBACK ON NOVEMBER 23RD.ON DECEMBER 30TH IT DEVELOPED A CRACK IN THE MIDDLE OF THE WINDSHIELD STARTING AT THE BOTTOM ABOUT TWO INCHES. EACH DAY IT HAS GROWN. NOW IT IS ABOUT 10 INCHES LONG AND IS SPLITTING TO EACH SIDE. I CALLED THE DEALERSHIP AND THEY INFORMED ME I WOULD HAVE TO TURN IT IN ON MY INSURANCE. THE CAR HAS 842 MILES ON IT..FROM ALL THE REPORTS I HAVE READ AN THIS ISSUE SUBARU SHOULD ISSUE A RECALL AND FIX THIS WINDSHIELD ISSUE. I HAD HOPED THIS CAR COULD LAST FOR YEARS BUT IT IS NOT LOOKING THAT WAY SO FAR.WHEN THE CRACK DEVELOPED IT WAS PARKED UNDER THE CARPORT AND HAD NOT HAD ANY IMPACT.

AFTER A 650 MILE DRIVE WITH NO IMPACTS TO WINDSHIELD OR PERCEPTIBLE CRACKS, PARKED THE CAR OVERNIGHT. IN THE MORNING, A CRACK HAD DEVELOPED FROM THE LOWER DRIVER SIDE OF THE WINDSHIELD MOVING UP AND TO THE PASSENGER SIDE. WITH NO FURTHER DRIVING, THE CRACK CONTINUED TO GROW TOWARD THE PASSENGER SIDE, SPLITTING INTO TWO CRACKS. THE SPONTANEOUS CRACK IS IN THE EYELINE. THE VEHICLE WAS STATIONARY WHEN THE CRACK FORMED AND HAS BEEN STATIONARY AS THE CRACK HAS GROWN. SEE PICTURES. ONE PHOTO IS WHEN FIRST DEVELOPED, (DECEMBER 14, 2020) SECOND IN ON DECEMBER 30, 2020 AFTER NO DRIVING AND THE CAR REMAINING STATIONARY FROM THE 14TH)..