2020 Subaru Outback

My battery has been replaced three times by the dealer. Initially days after buying the vehicle and twice since then. After letting the vehicle sit for 3-7 days the battery is not able to start the vehicle. Each time I have taken it to the dealer for repair. The first time in 2020 it was just a battery replacement. Then in 2021 it was a relay and battery replacement. In 2022 it was a module and then another battery replacement. All without a comprehensive explanation from the dealer or service advisor.

Electrical system freezes/reboots spontaneously during operation; electrical system fails to power off after engine stops; electrical system stays on and drains battery, leading to car not starting; car has refused to start while away from the house due to battery drain from electrical system; car will sometimes start with all systems disabled (RAB, eyesight, cruise, etc.) due to electrical issue; car has current Virginia state inspection through December 2022; car was inspected by Sheehy Subaru in Fredericksburg, VA and "software update" was pushed 17 May 2022; problems persist even after software update on 17 May 2022.

TWICE now, once a year ago and then again today, my car battery is completely drained. I do not leave my FAB in the car and there were no lights left on in the vehicle. A year ago, the same thing happened and they replaced the battery with another OEM battery, thereby just temporarily fixing the issue. The service manager lied to me and told me he had no knowledge of a class action lawsuit in place to address this issue. He also commented, "well you haven't had an issue for over a year".

I bought my 2020 Subaru Outback in March of 2020. Since then I have had many instances of the battery dying. In one instance (May of 2021), it died and after jumping they had to repair something to the electrical system. On another occasion it was dying multiple times (jumped it and drove it 3 consecutive times only for it to die 12 hours later each time in December 2020) I had the vehicle towed to Subaru only for them to say they couldn't find anything wrong. I just got back from the dealership after my check engine light came on and they said I need a new battery. They were charging over $900 to swap the battery.

1.car accelerated on its own—very scary. (Took the car to Cochran Subaru of Monroeville, but they said nothing was found wrong.) 2. The very next day, the real door would not latch and car would not lock. I reported these two issues to 1-800-SUBARU3. My case # is: 220610-163479 3. we did a “software” update bc we received a recall notice—it was completed at Cochran Subaru of Monroeville sometime in the fall of 2021, in March of 2022 while on vacation in Fla, the radio BLARED on its own, then stopped working altogether for a week or so—then just started working again.

Battery died and will not hold a charge. Air bags were not engaged due to the elctrical system being impacted. Battery was charged and left overnight and the battery was fully drained in the morning and the car would not start. Battery was charged again and driven to the Subaru Dealer. The dealer fully charged the battery and left it over night and the same thing happened the next morning. The battery was drained and the car would not start. The dealer replaced the battery with a new battery and performed a software update. Next morning the battery was fully drained and the car would not start. The dealer as of today does not have a solution after have the car for 3 days. The dealer has told me they have all the diagnostic tests they can think of and nothing is showing up as being wrong or that identifies what is draining the battery. I believe the Control Area Network (CAN) is failing and is not going into deep sleep mode when the car is shut off and is causing the battery to drain. Until the defect in the CAN software is fixed the battery will continue to drain.

Starlink Head System/software malfunctions while driving. This shuts down all safety systems, back up camera, radio. Heating system cannot be controlled while shut down. System restarts automatically after a few minutes but settings, etc may need to be restored. This creates a distraction that could lead to a collision or loss of vehicle control. Investigation reveals that many have this problem with the 11.6" Starlink display. A recall should be initiated for repair/replacement of problem components. Note that two software updates have been completed at the dealer to correct this problem to no avail.

Battery died multiple times 7-8 times within last 1 year Car stopped in the middle of the road while waiting a a crossing. The cars coming behind bumped into each other. The emergency lights also died. The problem has been reproduced multiple times and I have taken the vehicle to ‘Premier Subaru Fremont’ at Fremont , CA location. I have battery failed even after the fix. I do not get any warning lamps or indication that battery is at low level and that I need to stop the car at safe location before the issue happens. It’s very dangerous and the car is completely unreliable.