2019 Subaru Outback

Battery dies on a consistent basis and appears to be a trickle drain on the battery. After reading numerous online forums this appears to be a consistent issue that has not been addressed by Subaru of America. It appears the drain is caused by the DCM fuse being faulty. I have recently had the vehicle inspected by an authorized Subaru dealership with no issues noted. While this issue does not create any immediate safety concerns, it could place individuals at risk if they found themselves in remote and/or dangerous locations with no ability to start their vehicle. According to online forums this issue has been observed by multiple Subaru dealers. There are no warning lamps, messages, or other symptoms of this issue other than a dead battery.

I had a sudden dead battery in January 2023. My mechanic replaced it, and told me that Subaru had a service bulletin about a parasitic drain issue. In October, my battery died again, so my mechanic kept the car for several days, discovered that it would drain after charging, so he pulled all the fuses, individually, based on his hunch from the service bulletin, and found that the Starlink fuse was the problem. (I believe it’s DCM #9). So, he pulled it, and replaced the battery again (under warranty) as it had been totally drained. He talked to Subaru, who said the fuse is back ordered around the country, and he will notify me when the part is available. He estimates it will cost about $600 to fix. My car seems fine, now, except I’ve also lost the hands free phone capability and had to buy a phone holder in the meantime, to be safe and legal. And I always have jumper cables in my car so I don’t get stuck somewhere. It seems to me that Subaru must be aware of this problem, and I think they should pay for replacing this part, as it is a very expensive fix.

I have a 2019 Subaru Outback. I bought it used in June 2023 and all warranties have expired. My battery has been drained multiple times. I have to get it jumped to start the car. There is a long Reddit thread that explains that a fuse powering the Subaru Starlink system (its version of OnStar) drains the battery even when the car is off. See --> [XXX] My dealership has pushed back that my problem is the DCM fuse--they say the radio unit is draining my battery. Their only solution is to find either (1) a used radio or (2) order a new radio which costs $1500 and it on a 6-12 month back order. I've contacted Subaru of America for help and I am awaiting for one of their specialists to contact me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

At this point I dont know what to do. This has been a reoccurring problem since I initially purchased the car. - Electrical Issues have been a problem since the day we purchased the vehicle. Initially thought it was our toddlers fault. Raised multiple times at multiple dealerships. I have yet to find a service center that can tell me why my car will not start other than they can tell something is draining the battery. No warnings. Safety is of concern, because one never knows when the issue will occur. For example, brand new battery died in parking lot of my kids school. - Fuel pump issues - took car on drive from LA to Las Vegas, with child. Car struggled to maintain speed. Exited in Barstow, CA. Parked at a Midas, which was closed, and was stranded with a toddler. After 3 hours of waiting in parking lot, was able to get car started. Drove to closest hotel. The following day, was able to get car back to midas where it was determined the fuel pump broke. Safety was at risk as my 3 year had to sit in 110 degree weather heat. Subaru did tow the car back to the closest dealership and fixed the fuel pump, and reimbursed me for the rental car. Car was in shop for over 2 weeks. Was not reimbursed for hotel or midas diagnostics.

The contact owns a 2019 Subaru Outback. The contact stated while attempting to start the vehicle, it was discovered that the battery power was drained. The battery was recharged; however, later the failure reoccurred. The battery was replaced but the failure continued to occur. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The contact stated that after removing the DCM fuse the failure was remedied however, other electrical features became inoperable. The failure mileage was 20,000.

Defective Infotainment System. There is a known issue with the touchscreen Starlink system that can experience the dynamic or phantom input, i.e. a “ghost touch” that causes the system to change sources, shut off, reboot, or work intermittently or not at all. Even when the input does not change, the system emits the audible beep sound as if changes are being selecting via the touch screen. The distraction resulted in me taking my eyes off the road. The touch screen has ghost blobs or prints on the underside of the touch screen. Reported the issue to Subaru of America, who was already aware of the issue; they have received complaints for 2019-2023 models. The same issue was resolved via a class action suit for previous models.

THE CAR HAS HAD 4 BATTERIES IN FOUR YEARS. THERE IS A VOLTAGE DRAIN TO THE "CAM" COMPUTER MODULE, AS IT FAILS TO GO INTO FULL SLEEP MODE. i WAS NOT AWARE OF THIS ISSUE THINKING THEY WER BAD BATTERIES. YESTERDAY IT WAS DEAD AGAIN BUT THE BATTERY WAS GOOD JUST NEEDED CHARGING. HOWEVER, THE REAR HATCH WOULD NOT OPEN AND BEEPER ALARM WOULD GO OFF WHILE DRIVING. THE ALARM WOULD GO OFF IN DRIVE OR REVERSE AND STOP WHEN THE CAR STOPPED. IF I CONTINUE DRIVING IT STOPS AFTER ABOUT TWO MINUTES, BUT WILL SOUND OFF ONCE I STOP AND START DRIVING AGAIN FOR ANOTHER 2 MINUTES. THERE ARE NO SUBARU DEALERS WITHIN 100 MILES. THE LOCAL CHEVY DEALER DIAGNOISTED THE PROBLEM STATING IT WAS A KNOWN PROBLEM FOR 2018-21 OUTBACKS.