2018 Subaru Outback

WE HAVE HAD REPEATED ISSUES WITH THE CAR DYING, THE BATTERY BEING TOTALLY DEAD, AND BEING STRANDED BECAUSE OF IT. IN MAY 2018, 3 MONTHS AFTER WE BOUGHT THE BRAND NEW CAR, THE CAR'S ENGINE WOULD NOT TURN OVER AND HAD TO BE TOWED TO THE DEALER. IT WAS THERE FOR AWHILE, AND ULTIMATELY WE WERE TOLD IT WAS A BAD BATTERY, AND THEY REPLACED THE FUSE BOX. THERE WAS NO DIAGNOSIS FOR WHAT OCCURRED. THEN IN JULY 2019 AT 23,000 MILES, THE CAR CONTINUED TO HESITATE TO START. THE DEALER TESTED THE BATTERY, IT FAILED, AND IT WAS REPLACED, AGAIN. ON JANUARY 19, 2021, AT 45,000 MILES, THE CAR WOULD NOT START AND WE WERE STRANDED IN A PARKING LOT. THE LIGHTS AND RADIO WERE ON BUT THE CAR'S ENGINE WOULD NOT TURN OVER. AGAIN, THE DEALER SAID THE BATTERY WAS THE CAUSE AND REPLACED IT. WHEN I INQUIRED HOW LIKELY WOULD IT BE THAT WE GOT A BAD BATTERY THIS MANY TIMES, WE WERE TOLD IT HAPPENS FREQUENTLY. AGAIN, WE WERE TOLD THERE WAS NO WAY TO DIAGNOSE WHY THE BATTERY CONTINUES TO FAIL. THERE MUST BE SOMETHING ELSE GOING ON WITH THE VEHICLE; THIS IS ABSOLUTELY UNACCEPTABLE. AT OTHER POINTS IN TIME, THE VEHICLE'S ENTERTAINMENT SYSTEM WOULD NOT WORK, WOULD NOT TURN ON OR OFF, AND CARPLAY WOULD NOT BE RECOGNIZED. THIS HAS OCCURRED INTERMITTENTLY AND HAS NEVER BEEN DIAGNOSED. WE ARE AWARE FROM INTERNET RESEARCH THAT WE ARE NOT THE ONLY ONES EXPERIENCING THIS ISSUE, AS IT SEEMS OWNERS OF 2017-2020 OUTBACKS AND SUBARUS HAVE HAD THESE SAME ISSUES, AND HAVE BEEN TOLD IT IS A BAD BATTERY EACH TIME.

ELECTRIC SYSTEM FAIL. REPEATEDLY THE WINDOWS WONT WORK, BLUE TOOTH GOES DOWN. BUT MORE CONCERNING WHEN SITTING WAITING IN A PARKING LOT THE WHOLE CAR WILL SHUT OFF. NOT A SIGN OF LIFE. CANT TURN CAR ON, NO RADIO NO LIGHTS, NO USE OF KEY FOB - NOTHING. CAR CAN BE JUMPED AND BACK IN ACTION. HAD THE EGI CONTROL REPLACED AND OTHER PARTS. BUT THE VERY NEXT DAY - AGAIN WHILE WAITING IN PARKING LOT - WHICH WE DO A LOT OF IN THE PANDEMIC - NO WINDOWS OPERATED , REAR LIFE DID NOT WORK AND THEN SUDDENLY THE WHOLE CAR SHUT DOWN AGAIN. HAD TO HAVE DEALER COME JUMP CAR AND BACK TO SHOP

THE BATTERY KEEPS DYING FOR NO REASON. THR FIRST TIME IT OCCURRED WAS IN OCTOBER 2020. WE JUMP STARTED THE VEHICLE AND DROVE IT. IT DIED AGAIN TWO DAYS LATER. WE REPLACED THE BATTERY WITH ONE FROM AN AUTO PARTS STORE. APPROXIMATELY 5 WEEKS LATER IN DECEMBER 2020 IT DID THE SAME THING. WE WENT TO START IT UP AND IT WOULDN'T START. WE JUMPED IT AND DROVE IT FOR APPROXIMATELY 30 MINUTES. WENT OUT THE NEXT DAY AND IT WOULDN'T START AGAIN. TOOK IT TO THE DEALERSHIP AND THEY STATED THE PROBLEM WAS THE BATTERY SO I PAID FOR A REPLACEMENT. EXACTLY A MONTH LATER, JANUARY 2021, I WENT OUT TO START THE CAR AND THE BATTERY IS AGAIN DEAD. I WILL BE TAKING IT BACK IN TO THE DEALERSHIP THIS WEEK.

THIS IS THE SECOND TIME IN TWO WEEKS THAT OUR VEHICLE HAS FAILED TO START. A WEEK AGO IT LEFT US STRANDED AT A WALMART, AND TODAY IN OUR DRIVEWAY...THERE ISN'T ANY ELECTRICAL DEVICE IN THE CAR THAT WILL ENERGIZE. THE CAR WON'T EVEN RESPOND TO THE VEHICLE KEY FOB. WE CAN'T FIND ANY RECALLS ON OUR VEHICLE...BUT WE NOTICE YOU HAVE SEVERAL COMPLAINTS (401) WITH MANY BEING ELECTRICAL ISSUES ' FAILURES. THIS VEHICLE WAS STATIONARY DURING BOTH OF THE DESCRIBED ISSUES. I THINK THIS TIME TOTAL BATTERY FAILURE HAS OCCURRED. PLEASE NOTE THERE WEREN'T ANY INDICATORS WARNINGS THAT THE BATTERY WAS GOING TO FAIL. THIS VEHICLE IS LESS THAN THREE YEARS OLD, WITH JUST UNDER 18,000 MILES NEVER DRIVEN ANYWHERE IN SNOW AREAS WHILE DEICERS WERE IN USE. WILL BE CONTACTING SUBARU THIS AM FOR ASSISTANCE