2013 Subaru Outback

TAKATA RECALL I RECEIVED NOTICE OF THE RECALL ON 3/15 AND CALLED FOR AN APPOINTMENT TODAY (3/18). I WAS TOLD THE FIRST APPOINTMENT IS 6/11-3 MONTHS OUT. HOW AM I TO DRIVE A VEHICLE WITH MY WIFE AND KIDS IF WE CANNOT USE THE PASSENGER SEAT FOR 3 MONTHS-ABSURD. THE NOTICE SAYS HOW DANGEROUS IT COULD BE IF THE PASSENGER SIDE AIRBAG INFLATES- WHAT DOES SUBARU EXPECT ITS OWNERS TO DO FOR 3 MONTHS WHILE WE WAIT? MY DEALER IS (XXXX) IN MADISON WI. (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

"TAKATA RECALL" CALLED DEALER-(GUSTMAN SUBARU, APPLETON, WI) TRIED TO MAKE EARLY APPOINTMENT TO REPLACE PASSENGER SIDE AIR BAG. DEALER IS SWAMPED AND MY SCHEDULED APPOINTMENT IS FOR SEPTEMBER 25, 2019, WHICH IS A LONG WAY OFF FROM TODAY MARCH 18, 2019. WANT TO MAKE SURE SOMEONE KNOWS ABOUT THE DELAY IF SOMETHING HAPPENS TO ME OR MY FAMILY. CONSIDER THIS SITUATION UNACCEPTABLE!!!!!

WE GOT A RECALL NOTICE ON FRIDAY, MARCH 15, 2018 CONCERNING THE PASSENGER SIDE AIRBAG THAT SAID NO ONE SHOULD RIDE IN THAT SEAT UNTIL FIXED. WE IMMEDIATELY CALLLED FITGERALD SUBARU IN ROCKVILLE AND WERE TOLD THEY DIDN'T HAVE THE PROPER PARTS AND WE COULD NOT SCHEDULE A TIME UNTIL MAY! THIS IS ABSURD TO ISSUE A SAFETY RECALL AND NOT BE ABLE TO FIX IT. RECALL NOTICE TXB18; NHTSA ID: 19V008

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. BURLINGTON SUBARU (351 SHELBURNE RD, BURLINGTON, VT 05401) CONFIRMED THAT THE PART WOULD NOT BE AVAILABLE AT LEAST UNTIL JUNE OF 2019 TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

SUDDEN UNWANTED FORCEFUL ACCELERATION (SUSPECT AUTO CRUISE CONTROL GOT ENGAGED VIA EYESIGHT MALFUNCTION), COLLISION AVOIDANCE FAILED TO ENGAGE. BACK HOME SAFELY FROM A LOCAL GROCERY, PULLED THE CAR SLIGHT ON THE DRIVEWAY, STOPPED WITH FOOT ON THE BRAKE TO OPEN THE GARAGE, ABOUT TO HIT THE HOME LINK, MUST REMAIN STOPPED WHILE GARAGE DOOR OPENS BECAUSE DRIVEWAY SLOPES DOWNWARD, HEARD ENGINE ROAR WITH FOOT STILL ON THE BRAKE, CAR STARTED THROTTLE FORCEFULLY, GOT BEWILDERED, PRESSED HARD ON THE BRAKE; IT DID NOT RESPOND, THE CAR HIT HARD ON THE GARAGE AND BRICK WALL, CAUSING EXTENSIVE DAMAGES. AIR BAGS DEPLOYED, DRIVER WAS SENSELESS, BOTH DRIVER AND PASSENGER HURT, CAR IS DECLARED TOTAL. IT WAS VERY HOT AT ABOUT 4:15 PM, AIR CONDITION HAD BEEN RUNNING AT FULL FORCE ALL THE WHILE DURING THE SHORT 15 MINUTE DRIVE. THE DRIVEWAY HAS A 10 FT SLAB WITH UPWARD SLOPE, THE CAR STOPPED WITH FRONT WHEELS AT THE END OF THE FIRST SLAB. THE REMAINING DRIVEWAY IS ABOUT 30 FT ON A DOWNWARD SLOPE. I KEEP THE CAR TOTALLY STANDSTILL WHILE THE GARAGE IS OPENING. THE CAR WAS AT A SLIGHT ANGLE FACING SLIGHTLY TOWARD THE DRIVER SIDE CORNER OF THE GARAGE. THE CAR IS STILL ON MY DRIVEWAY: EVENT DATA RECORDER AND EYESIGHT DATA RECORDER SHOULD HAVE VALUABLE DIAGNOSTIC INFORMATION. THE IMPACT WAS VERY FORCEFUL: A COMPLETE BRICK WALL GOT DISPLACED BY ALMOST 1 INCH AT ONE SIDE AND THE DISPLACEMENT ON THE OTHER SIDE OF THE WALL CAUSED A TWO STORY LOAD BEARING BRICK COLUMN TO CRACK ON BOTH SIDES. GARAGE STRUCTURE AND ROOF GOT DAMAGED. THIS CAR IS MAINTAINED IN GOOD CONDITION AND NEVER HAVE BEEN IN ACCIDENT BEFORE. CALLED POLICE, BUT THEY DID NOT COME. LET ME KNOW ASAP IF YOU WANT DIAGNOSTIC DATA: I AM 100% SURE THAT THIS IS A MANUFACTURING DEFECT. I SAW COLLISION AVOIDANCE WORK IN MANY OTHER SITUATION, BUT THIS TIME, IT DID NOT WORK. THIS IS A SERIOUS PUBLIC SAFETY ISSUE HAPPENING A LOT WITH SUBARU.

"TAKATA RECALL" I CALLED A LOCAL SUBARU DEALER, LADIN SUBARU IN THOUSAND OAKS, CA, MULTIPLE TIMES REGARDING THIS RECALL. I LEFT MESSAGES EACH TIME, AND, EACH HOLDING WAIT TIME WAS LONGER THAN 20 MINUTES TO SPEAK WITH AN AGENT TO SET UP AN APPOINTMENT FOR A RECALL SERVICE. THEY ARE ACCEPTING OTHER APPOINTMENTS WITHOUT ANY TROUBLE, YET NOT THE RECALL CASES. IF IT IS A SAFETY-RELATED RECALL, LIKE THIS ONE, THEN IT SHOULD BE HANDLED MORE PROFESSIONALLY. CORRECTION MUST BE MADE.

TAKATA RECALL TKA-18: I RECEIVED A LETTER FROM SUBARU NOTIFYING ME OF THE RECALL ADVISING "UNTIL THIS REPAIR IS PERFORMED, DO NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT" AND TO IMMEDIATELY CONTACT THE DEALER TO REPLACE THE FRONT PASSENGER AIRBAG. THE DEALER ADVISED THEY DID NOT HAVE PARTS AND IT MIGHT BE "MONTHS" BEFORE PARTS WERE AVAILABLE. AS THIS A MAJOR SAFETY ISSUE, THE TIME TO REPAIR OF "MONTHS" IS UNACCEPTABLE.

MY FRIENDS' SON AND WIFE HAD A CRASH ON I 55 NORTH NEAR MEADOWBROOK ROAD ON JANUARY 28, 2018. THE CAR HIT A HIGHWAY BARRIER AND SPUN AROUND AND RESULTED IN AN EXTREME FIRE AFTER IMPACT AND THE SIDE AIRBAG, NOR THE SIDE CURTAIN AIRBAG DID NOT DEPLOY ON DRIVERS' SIDE. THE INSURANCE COMPANY DID NOT GET CONSENT FROM MY FRIEND TO TAKE IT FROM THE TOWED DESTINATION TO ANOTHER DESTINATION. SHE HAS YET TO RECEIVE INFORMATION REGARDING HER CLAIM STATUS WHICH SHE WAS INFORMED OF ONLY WHEN SHE INITIATED THE CALL. INSURANCE ADJUSTER INQUIRED WHO AND WHY SOMEONE ELSE WANTED TO LOOK AT CAR WHEN TELLING ADJUSTER SHE WOULD BE HAVING A THIRD PARTY TO VIEW HER WRECKED CAR. AS OF TO DATE FEBRUARY 6, 2018, SHE HAS NOT RECEIVED ANY CALL FROM INSURANCE COMPANY? THE AIRBAGS (SIDE SEAT AIRBAG AND SIDE CURTAIN AIRBAG AND THE EXTREME INTENSITY OF THE FIRE ARE OF MAJOR CONCERN) ESPECIALLY NOT DEPLOYING ON HER SONS' SIDE OF THE CAR. BOTH SON AND DAUGHTER-IN-LAW WERE TRANSPORTED TO THE UNIVERSITY OF MISSISSIPPI MEDICAL CENTER EMERGENCY ROOM BY WAY OF AMBULANCE BUT WERE DISCHARGE THAT NEXT MORNING, BUT CONTINUE TO HAVE PTSD LIKE SYMPTOMS AND ALSO INJURIES THAT LINGER ON. SEE PICTURES ATTACHED.