2009 Subaru Outback

TL* THE CONTACT OWNS A 2009 SUBARU OUTBACK 2.5. THE CONTACT WAS DRIVING 55 MPH WHEN THE ENGINE STALLED AFTER THE ACCELERATOR PEDAL WAS DEPRESSED.THE VEHICLE LATER RESTARTED AND THE FAILURE CONTINUED UNTIL IT WAS TAKEN TO THE DEALER. THE DEALER CONFIRMED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 31,000.

DRIVING ON SLICK ROAD CONDITIONS ICE/SNOW ON FREEWAY WITH LIGHTLY LOADED SUBARU OUTBACK (4 PASSENGERS, WHICH INCLUDED 2 FEMALES IN BACK SEAT AND LIGHT LUGGAGE FOR FOUR). THE REAR OF CAR BEGAN "GHOSTWALKING" OSCILLATING SIDE TO SIDE ABOUT 3-4" AT APPROXIMATELY 30 MILES/HOUR ON STRAIGHT ROAD. PASSED BY NUMEROUS 2 WHEEL DRIVE TRUCKS AND CARS TRAVELING AT MUCH FASTER RATES. NEEDED TO PULL TO SHOULDER BECAUSE THE CARE FELT TOO UNSTABLE/UNSAFE. THIS DID NOT APPEAR TO BE RELATED TO DRIVER ERROR, SLICK ROAD SURFACE OR TIRES. THIS WAS A FIRST EXPERIENCE FOR ME AND FIRST TIME ON SLICK SURFACE WITH VEHICLE LOADED. MANY OTHER PEOPLE REPORT SAME EXPERIENCE WITH THIS PHENOMENON. SPOOKY AND VERY SCARY IS BEST WAY TO DESCRIBE. THIS IS NOT SAFE! *TR

TL* THE CONTACT OWNS A 2009 SUBARU OUTBACK. THE CONTACT STATED THAT HE HAD DIFFICULTY SEEING THE ROAD WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ON. THE HEADLIGHTS FAILED TO ILLUMINATE BRIGHTLY ENOUGH TO PROVIDE PROPER VISIBILITY OF THE ROADWAY. AN AUTHORIZED DEALER AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000.

2009 SUBARU OUTBACK. CONSUMER STATES PROBLEMS WITH THE TIRE PRESSURE MONITORING SYSTEM LIGHT ILLUMINATING. *TGW THE CONSUMER STATED AFTER HE ADJUSTED THE TIRE PRESSURE TO THE COLD PRESSURE OF 32 PSI FRONT AND 30 PSI REAR WHICH WAS LISTED ON THE STICKER ON THE DRIVERS SIDE DOOR, THE TPMS LIGHT ILLUMINATED WHEN HE DROVE THE VEHICLE. THE VEHICLE WAS TAKEN IN FOR SERVICE AND THE TIRE PRESSURE WAS ADJUSTED TO 30 PSI WHICH CAUSED THE LIGHT TO GO OUT. THE SERVICE TECH RECOMMENDED ALL FOUR TIRES BE ADJUSTED TO 30 PSI FOR A PERIOD OF TIME TO DETERMINE IF THE TPMS WOULD ILLUMINATE AGAIN. THE CONSUMER STATED THE TPMS WAS NOT WORKING AS DESIGNED, DUE TO THE FACT, THE LIGHT WOULD ILLUMINATE WHEN THE TIRES WERE PROPERLY ADJUSTED. *JB

ABOUT A MONTH OR TWO AGO I WAS PULLING OUT OF A PARKING SPACE - I PUT THE TRANS IN DRIVE AND STARTED TO MOVE WHEN I REACHED OVER TO OPEN THE GLOVE BOX. AS I REACHED MY CUFF CAUGHT ON THE TRANSMISSION KNOB AND PULLED SELECTOR FROM DRIVE TO REVERSE. I NEVER NOTICED IT BEFORE BUT THERE'S NO LOCKING MECHANISM ON THE SHIFT SELECTOR HANDLE. THE OLDER CARS USED TO REQUIRE YOU TO PUSH DOWN OR PULL UP ON THE KNOB AND /OR PULL UP ON AN INTERLOCK HANDLE. LOOKS LIKE I WAS LUCKY GOING SO SLOW.

ABOUT A MONTH AGO (APRIL 2011) WHILE MOVING FORWARD AT AROUND 5 TO 10 MPH I REACHED FOR THE GLOVE BOX AND MY SHIRT CUFF CAUGHT THE SHIFT HANDLE AND THRU THE TRANSMISSION INTO REVERSE. WHILE I WAS LUCKY AND THERE WERE NO INJURIES THIS APPEARS TO BE A SERIOUS SAFETY DEFECT THAT SHOULD BE ADDRESSED BY SUBARU OF NORTH AMERICA. THERE ARE NO BUILT IN SAFETY LOCKS OR MECHANISMS TO PREVENT THE TRANSMISSION FROM BEING MOVED FROM REVERSE TO DRIVE OR DRIVE TO MANUAL SHIFT OPTION. ACTUALLY YOU CAN SHIFT ANYWHERE FROM REVERSE TO MANUAL AUTO BY BUMPING OR PULLING THE SHIFT HANDLE WITH VERY LITTLE EFFORT. SOMEONE COULD HAVE BEEN SERIOUSLY INJURED OR KILLED. IS THERE A RECALL AVAILABLE TO CORRECT THIS CONDITION. EVERY AMERICAN MADE CAR I'VE OWNED HAD A BUILT IN MECHANISM THAT REQUIRED THAT YOU PUSH DOWN / PULL UP AND PUSH FORWARD OR PULL BACKWARDS AT THE SAME TIME THRU SOME TYPE OF MANUAL LOCKING MECHANISM...... THANKS I'M STILL DRIVING THE CAR BUT DAMAGE TO THE TRANSMISSION IS UNKNOWN. *TR

ROAD CONDITIONS: POOR, ICY. VEHICLE: 2009 SUBARU OUTBACK WAGON LOADED WITH 4 PASSENGERS (2 ADULT, 2 TEEN, PLUS "LIGHT" LUGGAGE). WHEN THE VEHICLE PASSED OVER AN ICY PATCH, THE CAR SWAYED FROM SIDE TO SIDE VIOLENTLY. ON SUBARU FORUM WEBSITES, THIS TYPE OF LOSS OF CONTROL IS TERMED "GHOST WALKING" WHICH IS AN ODD BUT ACCURATE TERM FOR THE FEEL OF THE SITUATION. I HAVE SEEN MULTIPLE ENTRIES ON THE OWNERS' FORUM WEBSITES DESCRIBING THIS PHENOMENA, AND IT APPARENTLY AFFECTS SEVERAL MODEL YEARS. MY DEALER OFFERS TO RE-ALIGN THE BACK TIRES WHICH MAY FIX THE INSTABILITY PROBLEM (WHICH IS ATTRIBUTED TO "LOAD") BUT WHICH WILL CAUSE ANOTHER PROBLEM: EXCESSIVE TIRE WEAR. THIS IS A DANGEROUS SITUATION. AS SUBARU MARKETS THE CAR FOR THE WINTER DRIVING MARKET, IT NEEDS TO FIX THIS DANGEROUS DESIGN FLAW BEFORE SOMEONE IS KILLED OVER COMPENSATING FOR THE SYSTEM-DRIVEN FISHTAILING. PLEASE NOTE: ALTHOUGH SUBARU ATTRIBUTES THIS TO "LOADING" OF THE VEHICLE, THE CAR WAS NOT LOADED BEYOND STRICTLY NORMAL USE FOR A STATION WAGON. THIS IS AS DANGEROUS AS "SUDDEN ACCELERATION" IN TOYOTA.

THIS TYPE OF INCIDENT HAPPENED TWICE. MAKING A LEFT HAND TURN, PULLING ONTO MAIN TWO-WAY ROAD, THE DASH LIGHTS FLASHED ON, CAR JERKED AND THEN STALLED. THIS WAS A VERY DANGEROUS SITUATION AS 50 MPH CARS AND TRUCKS WERE COMING IN BOTH DIRECTIONS AT US - WITH TWO SMALL CHILDREN IN THE CAR, SCREAMING THEIR HEADS OFF. I MANAGED TO TURN IT OFF AND RESTART AND PULL OVER, GOT VEHICLE TOWED. CURRY SUBARU COMPUTER COULDN'T COME UP WITH ANYTHING. SAME INCIDENT HAPPENED 02/17/2011, MAKING A LEFT ONTO A MAIN ROAD. MY DAUGHTER THOUGHT WE WERE GOING TO BE KILLED, THE CAR DASH LIGHTS FLASHED AND CAR DIED. I MANAGED TO RESTART AND JERK FORWARD. THIS CAR IS A DEATH-TRAP. MY ONLINE RESEARCH SHOWS OTHERS WITH SAME EXACT SITUATION. I BROUGHT CAR TO MY DEALER - BILL KOLB - WITH NO SATISFACTION. CAR REVVS FORWARD AT TIMES DURING NORMAL DRIVING. SITING MANY ON LINE COMPLAINTS, SUBARU MUST BE WELL AWARE OF THE DANGER THIS SITUATION PRESENTS, I CANNOT OPERATE THIS CAR - MY CHILDREN ARE TERRIFIED AFTER TWO INCIDENTS OF NEAR COLLISIONS.

IN JUNE OF 2009 MY HUSBAND AND I PURCHASED A 2009 V6 SUBARU OUTBACK (VIN [XXX]) FROM MANCHESTER SUBARU IN MANCHESTER, NH FOR $29,843.00.IN DECEMBER OF 2010, WITH APPROXIMATELY 30,000 MILES ON THE CAR AND STILL UNDER WARRANTY THE ENGINE FAILED WITHOUT WARNING, LEAVING US STRANDED, ONCE AGAIN, THIS TIME WITH OUR NOW 2 YEAR OLD AND 4 MONTH OLD. THE CAR MOMENTARILY RACED WHILE DRIVING AND THE RPM INDICATOR ROSE UNEXPECTEDLY TO THE RED ZONE FOR A BRIEF TIME. NO INDICATOR LIGHTS TURNED ON UNTIL THE ENGINE HAD ALREADY FAILED. WE HAD THE CAR TOWED TO MANCHESTER SUBARU WHERE THEY STATED THEY FOUND METALLIC PARTICLES IN THE OIL. WE WERE ASKED TO PROVIDE OIL CHANGE RECEIPTS, WHICH WE DID PROVIDE, AS MY HUSBAND REGULARLY CHANGED THE OIL HIMSELF. IT TOOK A MONTH FOR A DECISION TO BE MADE AS TO WHETHER OR NOT THE ENGINE REPAIR WOULD BE COVERED BY THE WARRANTY AND WE WERE WITHOUT A CAR FOR THIS ENTIRE TIME. WE REPEATEDLY ASKED FOR A LOANER CAR, WERE TOLD WE WOULD GET ONE, BUT NEVER DID. SUBARU AMERICA FINALLY DECIDED THAT THEY WOULD SPLIT THE COST WITH US AND THAT WE WOULD BE RESPONSIBLE FOR PAYING $5,485.00. THIS WAS DUE TO THE FACT THAT ACCORDING TO SUBARU, WE DID NOT PUT ENOUGH OIL IN THE CAR AS IT REQUIRED 5.8 QUARTS AND WE PUT IN 5 QUARTS. WE HAD JUST CHANGED THE OIL IN THE CAR IN OCTOBER 2010 AND IT WAS LESS THAN 1 QUART LOW AT THE TIME OF THE ENGINE FAILURE. WE HAD CHECKED THE OIL LEVEL EVERY TIME WHEN CHANGING THE OIL AND THE DIPSTICK INDICATED THAT LEVEL WAS SUFFICIENT, GIVING US NO INDICATION THAT THE OIL LEVEL WAS LOW. THERE WAS NEVER ANY INDICATION OF LOW OIL PRESSURE AT ANY TIME DURING THE LIFE OF THE VEHICLE. THE NEXT DAY, MY HUSBAND SPOKE TO THE SERVICE DEPARTMENT AT MANCHESTER SUBARU. THEY INDICATED THAT THE V6 OUTBACK HAS A VERY SENSITIVE ENGINE AND IF THE OIL IS JUST A LITTLE BIT LOW, IT CAN CAUSE THE ENGINE TO FAIL. THE V4 MODEL WOULD HAVE ALSO GIVEN A LOW OIL PRESSURE INDICATOR LIGHT, WHICH THE V6 MODEL DOES NOT DO THIS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.