2022 Subaru Legacy

Emergency breaking deployed during traffic where no indication of collision was about to take place; vehicle safety features disabled and enabled off and on automatically while driving, this led up to sudden stop of vehicle in heavy traffic and vehicle would never restart. Subaru starlink emergency services failed to work or respond after trying for several minutes. Steering wouldn’t work to guide vehicle safely out of traffic

The contact leased a 2022 Subaru Legacy. The contact stated that condensation was leaking onto her foot. While driving, water entered the vehicle and caused the rugs, radio, and amplifier to become wet. The vehicle was taken to the local dealer, where it was diagnosed that water had entered the vehicle, and the radio rugs and amplifier were replaced. The manufacturer was not contacted. The approximate failure mileage was 8,000.

The DCM/Telematics unit has now failed twice in this vehicle, despite already being completely replaced a first time. All remote app controls fail. Starlink call connection buttons are unresponsive despite the car being in a clear, unobstructed coverage area. The only indications of failure are attempts to send remote commands via the app and the lack of a green LED next to the Starlink buttons. This presents a safety issue because the system is not presenting an obvious sign of failure and critical items like "Automatic Collision Notification" and remote immobilization will fail by assumption due to the connection/electrical problems.