2018 Subaru Legacy

WHILE STOPPED AT A RED LIGHT AS SOON AS THE LIGHT TURNED GREEN I PROCEEDED TO ACCELERATE AND HEARD A RATTLE AND THEN A LOUD BOOM EXPLOSION SOUND. MY TORQUE CONVERTER, ENGINE, AND FLEXPLATE EXPLODED CAUSING IT IN OPERABLE AND PLACED ME IN AN UNSAFE LOCATION STRANDED ON THE ROADWAY. SUBARU OF AMERICA HAS NOW HAD THE CAR SINCE THANKSGIVING THIS A MAJOR SAFETY PROBLEM,I STILL DON'T HAVE MY CAR.

THE FUEL DOOR STICKS REQUIRING IT TO BE PRIED OPEN IN ORDER TO FUEL THE VEHICLE. TOOK IT TO THE DEALER. THEY KNOW ABOUT THIS PROBLEM BECAUSE THEY HAVE A SPECIAL TOOL TO OPEN THE STUCK FUEL DOOR. I HAD TO FIGHT TO GET THEM TO REPLACE THE FUEL DOOR CABLE. I ENDED UP CONTACTING SUBARU OF AMERICA TO RESOLVE THIS ISSUE. I NOTIFIED THEM WHEN MY VEHICLE HAD 35,000 MILES ON IT BUT THEY REFUSED TO ADDRESS IT UNTIL 43,000 MILES.

CAR WAS AT A TURNING INTERSECTION. CAR WAS COMPLETELY STOPPED, FOOT WAS APPLIED TO BRAKE WITH NORMAL PRESSURE. WITHIN A FEW SECONDS, CAR STARTED TO PROGRESS FORWARD, I LIFTED FOOT OFF BRAKE AND REAPPLIED. THE BRAKE DID NOT SENSE PRESSURE, I PUT THE CAR IN PARK. THESE ACTIONS DID NOT STOP THE CAR. LAST EFFORT ATTEMPT WAS TO LIFT THE EMERGENCY BRAKE APPLIED. THIS STOPPED THE CAR. I TURN OFF THE ENGINE AND RESTARTED THE CAR.

ON JUNE 6, 2019, WE TOOK OUR CAR IN FOR REGULAR MAINTENANCE AND TO PERFORM TWO OUTSTANDING RECALLS THAT INVOLVED "SOFTWARE REPROGRAMMING" -- ONE FOR THE FUEL GAUGE (WHICH APPARENTLY MAY NOT PROPERLY REFLECT LOW GAS LEVELS) AND ONE FOR THE HEAD UNIT (WHICH MAY FAIL TO INITIALIZE AND ACTIVATE THE BACKUP CAMERA). WE HAD _ZERO_ PROBLEMS WITH THE HEAD UNIT (OR FUEL GAUGE TO OUR KNOWLEDGE) PRIOR TO THE RECALL WORK. NOW THE HEAD UNIT FAILS TO INITIALIZE FOR SEVERAL MINUTES EVERY FEW TIMES WE START OUR CAR -- THE _EXACT_ ISSUE THAT THE RECALL WAS INITIATED TO ADDRESS. I AM ALSO CONCERNED THAT THE FUEL GAUGE REPROGRAMMING MAY NOT HAVE REMEDIED THAT SENSING ERROR EITHER. I CONTACTED THE MANUFACTURER, WHICH HAS INSTRUCTED US TO RETURN TO THE SAME DEALER TO HAVE THEM TRY TO FIX IT AGAIN. WE SCHEDULED THEIR NEXT AVAILABLE APPOINTMENT ON JULY 3RD, BUT NOW HAVE NO CONFIDENCE THAT THE SOFTWARE REPROGRAMMING ROLLED OUT BY SUBARU ACTUALLY REMEDIED THE MANUFACTURING DEFECTS. INDEED, IT APPEARS TO HAVE INTRODUCED A DEFECT INTO OUR HEAD UNIT SYSTEM.

WHILE EXITING OFF HIGHWAY, THE CAN UNEXPECTEDLY SHUT OFF NEARLY CAUSING A WRECK. CAR WOULD NOT RESTART. THE ENTERTAINMENT SCREEN REMAINED WORKING THE ENTIRE TIME. THE INSTRUMENT CLUSTER WENT BLACK AND REMAINED THIS WAY. AUTOMATIC WINDOWS, ENTERTAINMENT SCREEN, RADIO ALL WORKED BUT CAR WOULD NOT START. A SIMILAR ISSUE HAD HAPPENED TWO WEEKS AGO BUT WE WERE NOT DRIVING... THE CAR WOULD NOT START AND A MASTER SUBARU TECH LOOKED AT CAR AND THEY SAID NOTHING WAS WRONG WITH IT.. OBVIOUSLY THEY WERE WRONG. VERY DISAPPOINTED IN SUBARU. THIS IS A VERY DANGEROUS ISSUE.

TL* THE CONTACT STATED THEY RENTED A 2018 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE AT AN UNDISCLOSED SPEED, THE COLLISION AVOIDANCE SYSTEM ACTIVATED CAUSING THE VEHICLE TO STOP INDEPENDENTLY AND THE WHEEL TO TURN. AS A RESULT, THE VEHICLE HIT A CURB. THERE WAS MINOR DAMAGE TO THE PASSENGER SIDE BUMPER. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE RENTAL AGENCY WAS NOT INFORMED. NEITHER A DEALER NOR THE MANUFACTURER WAS CONTACTED OR MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE FAILURE OCCURRED THREE TIMES. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE.

THE SAFETY RECALL REGARDING FUEL HAS BEEN COMPLETED. I FILLED THE GAS TANK WITH THE GAUGE ON HALF. I PUT 12 GALLONS IN THE 16 GALLON TANK. YESTERDAY I REPEATED THIS BY AGAIN FILLING THE TANK WITH THE GAUGE READING HALF. I PUT 11.4 GALLONS IN THE 16 GALLON TANK. I ALSO NOTED THAT THE MPG CALCULATOR IS NOW ONLY USING THE DATA SINCE THE RECALL. TIRE PRESSURE WOULD NOT REGISTER. I AM NOT SURE IF THERE ARE ANY OTHER SYSTEMS AFFECTED BY THIS RECALL. I FEEL THAT THEY VEHICLE IS UNRELIABLE.