2020 Subaru Forester

ON SEPTEMBER 26, 2020, MY 2020 SUBARU FORESTER WINDSHIELD WAS HIT BY SOME VERY SMALL OBJECT THAT HARDLY MADE A SOUND WHEN IT STRUCK. THE RESULT WAS A VERY SMALL CRACK ABOUT AN INCH LONG. I HAD THIS REPAIRED BY SAFELITE MOBILE SERVICE ON SEPT. 30 ON APRIL 6, 2021 AS THE CAR WAS BEING DRIVEN IN TOWN, AN APPROXIMATELY 15 INCH CRACK APPEARED ON THE WINDSHIELD. THIS CRACK RUNS FROM THE VERY BOTTOM OF THE WINDSHIELD UP THROUGH THE REPAIRED "CHIP" MENTIONED ABOVE AND ON FOR ANOTHER 12 INCHES OR SO. THERE WAS NOTHING TO STRIKE THE WINDSHIELD THIS DAY. I CONTACTED THE RAMSEY SUBARU DEALERSHIP WHERE I PURCHASED THE CAR AND WAS TOLD BECAUSE THERE WAS THAT INITIAL CHIP, THE SUBARU WARRANTY WOULD NOT COVER THE CRACKED WINDSHIELD. I CONTACTED THE SAFELITE OFFICE NEAREST ME THAT HAD REPAIRED THE CHIP IN SEPTEMBER AND THEY SCHEDULED ME TO HAVE THE WINDSHIELD REPLACED ON MONDAY, APRIL 12 AT 12:30 PM. I DID PHONE THE DEALERSHIP ON FRIDAY, APRIL 9 TO SPEAK TO SOMEONE ABOUT THIS SITUATION. AFTER SEVERAL ATTEMPTS WITH NO ONE ANSWERING THE PHONE, I LEFT A MESSAGE TO CONTACT ME. I HAVE NOT YET RECEIVED A RESPONSE OF ANY KIND. I PLAN TO VISIT THE DEALERSHIP MONDAY MORNING APRIL 12 TO APPEAL MY ORAL DECISION. IF I AM SUCCESSFUL IN THAT, I WILL AMEND THIS REPORT.

I PURCHASED THE VEHICLE NEW APPROXIMATELY SIX MONTHS AGO AND WITHIN THE FIRST 4,000 MILES OR SO WHEN DRIVING THE VEHICLE UPON A HIGHWAY WITH NO ONE IN FRONT OF ME AT APPROXIMATELY 55MPH, I HEARD A LIGHT CRACK AGAINST THE WINDSHIELD. UPON OBSERVATION OF THE WINDSHIELD, I OBSERVED A VERY SMALL CHIP. WITHIN ONE DAY AFTER, THE CHIP BEGAN TO "SPIDER" CRACK IN DIFFERENT DIRECTIONS ACROSS THE WINDSHIELD. WHEN AT THE CAR DEALERSHIP IN WHICH I PURCHASED MY VEHICLE, GURLEY LEEP SUBARU IN THE SOUTH BEND/MISHAWAKA, INDIANA AREA, THEY LOOKED AT THE WINDSHIELD AND GAVE A PROPOSAL OF ESTIMATED COST OF $1,500 TO REPLACE THE WINDSHIELD. I THEN CONTACTED MY STATE FARM INSURANCE AGENT WHO ADVISED SUBARU HAD A CURRENT "CLASS ACTION LAWSUIT" AGAINST THEM FOR DEFECTIVE WINDSHIELDS THAT CHIP OR CRACK EASILY. STATE FARM ALSO ADVISED THEY HAVE SEEN NUMEROUS SUBARU VEHICLE CUSTOMERS MAKING CLAIMS OF CRACKED WINDSHIELDS THAT NEED TO BE REPLACED. IF THERE IS AN ISSUE OF DEFECTIVE SUBARU WINDSHIELDS, THEN SUBARU SHOULD BE RESPONSIBLE FOR THE REPLACEMENT OF DEFECTIVE WINDSHIELD.

I SEEN THERE WAS A CLASS ACTION LAWSUIT AGAINST SUBARU REGARDING THE VEHICLES EYESIGHT SYSTEM AND THE WINDSHIELD. WE NOTICED A CRACK THAT HAD SEEMINGLY COME OUT OF NOWHERE. IT HAS TO OF HAPPENED WHILE IT WAS PARKED IN THE DRIVEWAY. I WAS LOOKING INTO REPLACING THE WINDSHIELD MYSELF WHEN I STUMBLED ON THE ARTICLE. APPARENTLY MANY SUBARU OWNERS ARE DEALING WITH SPONTANEOUS CRACKING AND MY CRACK STARTED RIGHT IN THE AREA PERTAINING TO THE LAWSUIT.

I HAD MY WINDSHIELD CRACKED UP BY SMALL IMPACT OF FLYING ROCK OFF A TRUCK IN 2020. I GOT IT REPLACED AND CALIBRATED IN JULY 2020 THE PRICE WAS $1456. LUCKILYI BOUGHT A WINDSHIELD PROTECTION POLICY TO COVER IT. AND THE WINDSHIELD CRACKED UP(30 CM LONG) AGAIN YESTERDAY(MARCH,2021) DUE TO THE SAME REASON. I REALLY CANNOT AFFORD TO PAY THAT MUCH MONEY TO REPLACE THE WINDSHIELD( MY POLICY CAN ONLY PAY ABOUT $300).

OUT OF NOWHERE, THE WINDSHIELD HAS A CRACK THAT STARTED AT THE TOP AND IS SPREADING DOWN. THERE IS NO CHIP THAT STARTED THIS. WE HAVE 2 NEWER SUBARUS AND THIS HAS HAPPENED TO BOTH CARS WITHIN A MONTH. THERE IS NOTHING THAT WE KNOW OF THAT CAUSED THIS. ONLINE WE ARE SEEING THAT THIS IS AN ISSUE WITH NEWER SUBARUS AND WINDSHIELDS CRACKING.

I PURCHASED MY 2020 SUBARU FORESTER IN 6/2020, AND BY 2/2021 THE WINDSHIELD HAD CHIPPED. I WENT TO GET IT FIXED, AND IT JUST CRACKED EVEN MORE, ACCORDING TO THE GLASS TECH AT SAFELITE. I WAS TOLD THIS HAS BEEN HAPPENING VERY FREQUENTLY WITH MODERN SUBARUS AND TO FILE A COMPLAINT. I DIDN'T NOTICE THE INITIAL DAMAGE UNTIL THE CAR WAS PARKED IN MY DRIVEWAY.

MY CAR WAS A COUPLE MONTHS OLD. I WAS DRIVING ON THE EXPRESSWAY AND A ROCK GLANCED OFF MY WINDSHIELD. IT CRACKED IT. BASED ON THE SIZE OF THE ROCK, IT WAS SMALL, THE WINDSHIELD SEEMS VERY SUSCEPTIBLE TO BREAKING. MY PREVIOUS CAR THAT I HAD FOR MORE THAN 10 YEARS ENCOUNTERED MUCH LARGER STONES AND I NEVER HAD A WINDSHIELD CRACK ON ME. THE REPAIR WAS OVER $1,500. IT SEEMS LIKE QUITE THE MONEY GRAB BY SUBARU.