2020 Subaru Forester

The Subaru windshield on our 2020 Forester developed two large cracks, discovered in the morning of October 4, 2021, after the car was parked at a hotel overnight. There were no observed impacts from stones or anything else the day before. The EyeSight safety system has not been working since then, and it appears that it is unsafe to drive the vehicle. The insurance company and the dealer have been notified. The dealer inspected the vehicle but has told us there are no windshields available for replacement anywhere in the US. There were no warning signs prior to the cracks developing.

My 2020 Subaru Forester has less than 12,000 miles at the time of this complaint, but I am waiting on my fourth (4th) windshield for replacement. I have already paid the dealership, but no windshields have been received in over 2 months. My last windshield replacement was the last windshield that the dealership received. The windshields seem extremely thin and sometimes no rock ding occurred but the windshield was discovered shattered in my garage. My current windshield encountered a small piece of road debris and the windshield completely shattered and glass fragments were on my dashboard. If anything contacts my current windshield I fear it will completely disintegrate and my vehicle will be left with no windshield. My car is still under full warranty and I have met with dealership staff regarding the windshields, any recalls, my safety concerns, and no one has done anything except left me pay for a windshield that they have no idea when or it it may arrive. One part department staff member (Ryan), stated that even if they receive the Forester windshields, they may not arrive intact since they shatter and break during transport. This is EXTREMELY concerning and it OBVIOUSLY a safety issue with these vehicles. If I had been aware of this issue I would have purchased another brans and make of vehicle in October 2019.

On August 28, 2021, while driving on a one-way private road that leads to my home, I heard a loud pop and a foot-long crack instantly appeared on my driver's side windshield. I saw no rocks, no projectiles, nothing. This was a spontaneous crack on the windshield. This car is only a year and a half old with very little mileage. My 10 year-old granddaughter was in the car with me. I bought this car because of Subaru's safety record. Now I find out that Subaru knew they had defective windshields and did not issue recalls and/or inform their customers of this problem. My granddaughter's safety is my top priority. Subaru needs to live up to their ideals and fix this problem immediately and without charging any of their customers.

I tried to unlock my car but the remote didnt work- I had to use the blank key inside the remote to get in the car. I couldn't start the car- my husband tried to jump it- that did not work- I called AAA they tried jumping it - that didnt work-- AAA told me the battery was good but totally out of charge 0%-- I called the subaru salesman I bought the car from & he walked me thru alot of steps & we couldn't find anything wrong besides the battery!! he told me to have my husband try to give me a jump again & after 4 hours the car turned over! What caused it????? no idea??? the next day (7/5/21) I took it to an auto parts store & they tested it out- alternator-perfect--- battery @ 550 with the max 620--- today I read an article about Subaru batteries failing! well mine did for no apparent reason--- maybe they should all be recalled!! I missed my 1st day of vacation due to this!!

The vehicle was parked for about 30 minutes. When returning to the vehicle, the windshield had a large crack. We contacted our insurance company and a repair was set up for 07/06/2021. Our deductible for the repair was $250. I have since read that the 2020 Forester is included in a recall for windshields on this model. My Subaru dealer customer service stated it is not included in this recall. Can you please give some guidance in this matter?