2019 Subaru Forester

WINDSHIELD SUDDENLY CRACKED. NO VISIBLE AREA THAT WOULD INDICATE IT WAS THE RESULT OF A ROCK AND THE CRACK FORMING FROM THE INITIAL IMPACT. UNCERTAIN OF CAUSE. CRACK IS ROUGHLY 14-16 INCHES FROM THE TOP OF THE PASSENGER SIDE DOWN TO JUST UNDER THE REAR-VIEW MIRROR IN A HOOK LIKE FASHION. CRACK WAS INITIALLY DISCOVERED ON A STATIONARY VEHICLE, PARKED IN A RESTAURANT PARKING LOT. THE CRACK WAS NOT OBSERVED PRIOR TO GETTING INTO THE VEHICLE.

WHILE DRIVING AND VEHICLE IN MOTION, INTERMITTENTLY THE FOLLOWING INDICATOR/WARNING LIGHTS COME ON, STAY ON, GO OFF, AND COME BACK ON AGAIN WITHOUT ANY PATTERN: THE BSD/RCTA WARNING, THE AUTO START STOP, HILL DESCENT CONTROL, ACCIDENT AVOIDANCE/BRAKING, LANE ASSIST, AND EYESIGHT. ONE OR MORE WARNING/INDICATOR LIGHT COMES ON AND THEN SOMETIMES GOES OFF EVERY TIME I DRIVE. STARTED ON JANUARY 18TH-STILL HAPPENING FEB 1, 2020.. HAPPENS REGARDLESS OF ROAD CONDITION (DRY, WET), TEMPERATURE (VERY COLD, WARM (40 DEGREES), OR SPEED (25 MPH TO 60 MPH). THIS HAS HAPPENED ON HIGHWAY, CITY, RURAL ROADS. THE DRIVER TOUCHES NOTHING AND DOES NOTHING TO BEGIN/END THESE. SOMETIMES THE LIGHTS STAY ON AND THEN WHEN TRIP IS ENDED, VEHICLE TURNED OFF AND RESTARTED, THE LIGHTS REMAIN ON. SOMETIMES NEXT TIME THE VEHICLE IS STARTED, THE LIGHTS ARE OFF. THE LANE ASSIST INDICATOR AND AUTO BRAKING IN PARTICULAR, ARE OF CONCERN. THE LANE ASSIST COMES ON (ON ITS OWN) AND IS WHITE'THEN, WHILE DRIVING, IT TURNS GREEN AND TRIES TO STEER THE CAR OFF TO THE RIGHT 'THE DRIVER HAS TO HOLD ON TIGHT AND FIGHT THE STEERING WHEEL AND CAR. THIS SEEMS VERY UNSAFE. THE DRIVER HAS TRIED TURNING OFF THESE LIGHTS/FUNCTIONS WHEN THEY JUST POP UP'WHILE DRIVING'BUT IF IN HEAVY TRAFFIC, CANNOT ALLOW FOR THESE DISTRACTIONS. IF CLEAR/NO TRAFFIC, DRIVER ATTEMPTS SHUTTING OFF THESE FEATURES BY PRESSING THE BUTTONS WITH THESE ICONS 'ON THE CENTER REAR VIEW MIRROR PANEL OR ON THE LOWER LEFT PANEL BELOW DASHBOARD. SOMETIMES THIS WORKS, SOMETIMES DOESN'T AND THEY REMAIN ON. THE UNEXPECTED NATURE OF WARNING LIGHTS GOING ON AND OFF AND DIFFICULTY CONTROLLING THE STEERING WHEEL ARE REALLY CAUSING CONCERN. IT IS LIKE THE CAR IS POSSESSED. THIS IS A NEW VEHICLE (5 MONTHS). DEALER CONTACTED FOR SERVICE BUT TOLD HAD TO WAIT 3 WEEKS FOR APPOINTMENT. TRYING NOT TO GET IN AN ACCIDENT UNTIL THEN...

ON OCTOBER 15, 2019 MY HUSBAND, I AND OUR GRANDSON WERE DRIVING ON A TOWN STREET AND THE REAR PASSENGER WINDOW GLASS ON THE RIGHT SIDE BROKE AND SHATTERED AND GLASS FLEW ALL OVER THE CAR. THERE WAS A LANDSCAPER ON A LAWN FACING AWAY FROM THE ROAD BUT NO ROCK OR ANYTHING CAME AT THE WINDOW. ON DECEMBER 11, 2019 A TRUCK DROVE BY OUR CAR PARKED IN FRONT OF OUR HOUSE ON A SIDE STREET AND THIS TIME THE REAR PASSENGER WINDOW ON THE LEFT SIDE BROKE AND THE GLASS SHATTERED ALL OVER THE CAR. BOTH OF THESE INCIDENTS SEEMED TO HAPPEN FROM THE FORCE OF THE AIR/WIND PRESSURE. WE BELIEVE THAT THERE IS A DEFECT IN THESE WINDOWS AS THEY SHOULD NOT SHATTER OUT OF NOWHERE LIKE THIS. WE CONTACTED DONALDSONS SUBARU IN SAYVILLE, NY AND WERE TOLD THE REPAIRS ARE NOT COVERED UNDER THE WARRANTY. WE EXPLAINED THAT NOTHING CAUSED THESE WINDOWS TO SHATTER, SO WE SHOULD NOT BE HELD RESPONSIBLE. WE ALSO CALLED THE SUBARU CORPORATE OFFICE AND WERE TOLD IT IS 'ENVIRONMENTAL' SO THEY ARE NOT RESPONSIBLE. WE HAVE NOTICED ONLINE THAT MANY OTHER PEOPLE WITH SUBARU VEHICLES ALSO COMPLAINED OF THIS SAME THING HAPPENING. THIS IS DANGEROUS ESPECIALLY AS WE DRIVE WITH OUR GRANDSON IN THE BACK SEAT. WE BELIEVE THAT THIS IS A SAFETY ISSUE THAT SUBARU SHOULD ADDRESS AND BE HELD RESPONSIBLE FOR. WE HAD THE FIRST WINDOW REPAIRED ON JANUARY 20, 2019 AT THE COST TO US OF $550 DOLLARS. ON FEBRUARY 4, 2019 WE ARE HAVING THE SECOND WINDOW REPAIRED AT THE SAME COST. EVEN IF NOTHING CAN BE DONE AT THIS POINT IN REGARD TO THIS WE WANT IT ON RECORD IN CASE IT HAPPENS AGAIN OR IF IT HAPPENS TO OTHERS AND A PATTERN IS NOTED.

THE REAR DOOR ON THE FORRESTER SPORT DOES NOT OPEN. IT FIRST HAPPENED AFTER GOING THROUGH A CAR WASH, THE DOOR DOES NOT OPEN EVEN IF THE CAR IS UNLOCKED. NEITHER BY FOB OR DOOR BUTTON. I HAVE BEEN UNABLE TO RECREATE PROBLEM HOWEVER IT HAPPENED AGAIN AFTER A LIGHT RAIN. DOOR WOULD NOT OPEN. THERE HAVE BEEN SIMILAR CLAIMS ONLINE FOR THE SAME YEAR AND MODEL. ONLY FIX I HAVE IS HOLDING THE DOOR BUTTON UNTIL IT SWITCHES FROM AUTOMATIC TO MANUAL AND IT SEEMS TO RESET IT. HOWEVER THIS ONLY WORKED ONCE OUT OF THE 2 TIMES IT HAS HAPPENED IN THE LAST MONTH.