2019 Subaru Forester

I WAS DRIVING LAST SUMMER IN NEW JERSEY ON A TWO-WAY ROAD. I HEARD A SLIGHT CRACK SOUND. THE WINDSHIELD BEGAN TO FORM A CRACK FROM THE LOWER-LEFT CORNER OF MY WINDSHIELD AND SLOWLY SPREAD TOWARD THE CENTER. THERE WERE NO CARS NEAR ME SO I KNEW ANOTHER CAR COULD NOT HAVE KICKED UP A STONE. I PARKED AND LEFT THE CAR FOR AROUND ONE HOUR. WHEN I RETURNED, THE CRACK HAD SPREAD FURTHER ACROSS THE WINDSHIELD.

I PURCHASED MY 2019 SUBARU FORESTER ON 02/04/2019. SINCE THAT TIME, THIS IS THE SECOND TIME I'M HAVING TO REPLACE THE WINDSHIELD FOR WHAT SEEMS TO BE NO APPARENT REASON; MEANING I DIDN'T HEAR ROCKS STRIKING THE MY WINDSHIELD AS IS TYPICAL. I'VE OWNED APPROXIMATELY 8 VEHICLES PRIOR TO THIS AND I DON'T RECALL HAVING TO REPLACE A WINDSHIELD MORE THAN ONE TIME. ON BOTH OCCASIONS, I'VE GONE OUT TO MY VEHICLE TO DISCOVER THE CRACKS, NOT KNOWING HOW IT HAPPENED. I PURCHASED ADDITIONAL APPEARENCE & WINDSHIELD PROTECTION FOR THE INTERIOR OF THE CAR, ( CARPETS, INTERIOR FABRIC AND THE LEATHER SEATS) NOT INTENDING THE WINDSHIELD WOULD BE THE THING TO REQUIRE THE MOST REPAIRS SO FAR. AT THE RATE OF SO FAR, TWO REPAIRS PER YEAR, I'LL HAVE TO TAP INTO MY AUTO INSURANCE POLICY TO COMPLETE THE WINDSHIELD REPAIRS WHICH DEFEATS THE PURPOSE FOR PURCHASING THE EXTRA PROTECTION FROM SUBARU. THE FIRST REPAIR WAS DONE TWO MONTHS AFTER PURCHASE ON 04/23/19. THE SECOND REPAIR IS PENDING, I HAVE AN APPOINTMENT FOR SECOND WINDSHIELD REPLACEMENT ON TUESDAY, 02/25/20.

FRONT WINDSHIELD ON OUR 2019 SUBARU FORESTER LIMITED CRACKED IN 2 SEPARATE EVENTS WITHIN ONE MONTH OF OWNERSHIP. THE FIRST EVENT (FRONT WINDSHIELD CRACK) OCCURRED ON THE INITIAL DRIVE HOME FROM THE DEALERSHIP. THE VEHICLE WAS IN MOTION ON THE HIGHWAY (NORMAL DRIVING CONDITIONS) WHEN THE CRACK OCCURRED SPONTANEOUSLY FOR NO APPARENT REASON. THE CRACK BEGAN FROM THE PASSENGER'S SIDE EDGE OF THE WINDSHIELD AND STRETCHED TOWARD THE CENTER OF THE WINDSHIELD. PHOTO ATTACHED. THE SECOND EVENT (FRONT WINDSHIELD CRACK) OCCURRED APPROXIMATELY 3 WEEKS LATER BEFORE THE WINDSHIELD WAS REPAIRED. THE VEHICLE WAS IN MOTION ON THE HIGHWAY (NORMAL DRIVING CONDITIONS) WHEN THE CRACK OCCURRED SPONTANEOUSLY FOR NO APPARENT REASON. THE CRACK BEGAN FROM THE TOP OF THE WINDSHIELD (MIDDLE) AND STRETCHED TOWARD THE CENTER OF THE WINDSHIELD. PHOTO ATTACHED. AFTER THE SECOND EVENT THE FRONT WINDSHIELD WAS REPLACED. INVOICE RECEIPT ATTACHED. IN MY OPINION, THE FRONT WINDSHIELD GRASS ON THIS VEHICLE WAS DEFECTIVE AND THE WINDSHIELD'S ON THIS PARTICULAR MAKE/MODEL SHOULD BE FURTHER RESEARCHED. SOMETHING IS CLEARLY WRONG AND I'M SURE OTHERS ARE EXPERIENCING SIMILAR ISSUES.

I WAS PARKING AT A BUSY SKI CENTER, CAR IN DRIVE AS I WAS SLOWLY PULLING INTO AN OPEN SPACE, CAR IN FIRST ROW OF VEHICLES FACING A SMALL ROAD. THE ROAD CONNECTS THE PARKING LOT WITH THE SKI SHOP . 5 MPH WOULD BE NORMAL SPEED ON THIS ROAD, WHERE PEDESTRIAN SKIERS WALK FROM THE LOT TO THE SKI SHOP. BEFORE I COULD STOP TO TURN OFF THE CAR, THE ENGINE STARTED REVVING CRAZILY, THE CAR LURCHED FORWARD AND ACCELERATED ON ITS OWN. BRAKES WOULD NOT RESPOND. I WAS ABLE TO STEER ONTO THE ROAD, CAR ACCELERATING FASTER AND FASTER, NO BRAKES, NO CONTROL. THERE WAS A SMALL CAR DRIVING SLOWLY SOME DISTANCE AHEAD, AND I WAS GAINING ON IT FAST, A SPLIT SECOND AWAY FROM CRUSHING IT, SO I DELIBERATELY SWERVED INTO A SNOWBANK, HIT SOME TREES, AND THAT FINALLY STOPPED MY CAR. I WAS UNHURT. EXTENSIVE FRONT END DAMAGE AND PASSENGER DOOR DAMAGE FRONT AND BACK, AND ROOF RACK DAMAGE. POLICE CAME TO THE SCENE, CAR WAS TOWED BY FLATBED BACK TO THE DEALER. INSURANCE PAID FOR THE REPAIRS. MANUFACTURER WILL EXAMINE THE VEHICLE THOROUGHLY, WILL REMOVE THE "BLACK BOX" TO FIND WHAT WAS THE CAUSE OF UNINTENDED ACCELERATION AND LOSS OF BRAKES. THIS EXAMINATION MAY TAKE 4-6 WEEKS. SO FORTUNATE THAT NO ONE WAS INJURED OR KILLED. I CANNOT ESTIMATE WHAT SPEED THE CAR REACHED ON ITS OWN.