2002 Subaru Forester

IN VERY COLD CONDITIONS. WHEN THE CAR IS IN IDOL OR RUNNING IT HAS A VERY STRONG GAS SMELL AROUND THE ENGINE AND IN THE CABIN AREA. I HAVE HEARD THE WRX AND OUTBACK MODELS HAVE ALSO HAVE THIS PROBLEM.I WAS TOLD IT IS THE FUEL LINE HOSE THE CONNECTS TO THE CLAMP AND CONTRACTS IN SEVERE COLD AND EXTRACTS WHEN IT GETS WARM THEN SEALS ITS SELF TO THE CLAMP. I THINK THIS IS A SERIOUS ISSUE WITH SUBARU AND IT SHOULD BE INVESTIGATED AND POSSIBLE RECALL ON THE OLDER MODELS IF IT HAS BEEN CORRECTED WITH NEWER MODELS. *TR

IN THE LAST WEEK, MY HEATER STARTED WORKING SPORADICALLY, PUTTING OUT COOL AIR AND HOT AIR INTERMITTENTLY. THEN MY TEMPERATURE GAUGE STARTED CLIMBING QUICKLY TO THE HOT END. I TURNED MY HEATER ON FULL-BLAST TO COOL DOWN THE ENGINE AND THIS WORKED FOR ABOUT A MILE, THEN THE TEMPERATURE GAUGE WENT ALL THE WAY TO THE TOP IN THE RED. I PULLED OVER IMMEDIATELY, LET THE ENGINE COOL, AND ADDED COOLANT (IT WAS SLIGHTLY LOW, BUT NOT THAT LOW). THE PROBLEM GOT WORSE WHEN THE HEATER WAS ON ALL THE WAY, SO WE LOOKED IN THE ENGINE COMPARTMENT AND SAW THERE WAS A LEAK. I TOOK IT TO MY MECHANIC AND FOUND OUT THAT THERE WAS AN "EXTERNAL COOLANT LEAK FROM THE HEAD GASKET" JUST LIKE IN THE COURTESY RECALL OF THE SAME YEAR, MAKE AND MODEL OF MY CAR. HOWEVER, WHEN I CALLED SUBARU, IT WAS FOR "PHASE 1" ENGINES ONLY, AND MINE WAS A "PHASE 2" ENGINE, THEREFORE MY CAR IS NOT COVERED UNDER THE SAME RECALL. I AM THE SECOND OWNER OF THE VEHICLE AND HAVE HAD MY CAR SERVICED EVERY 3,000 TO 5,000 MILES. THE PREVIOUS OWNER KEPT A LOG OF ALL THE WORK ON THE CAR IN THE OWNER'S MANUAL, AND HE TOO, HAD IT SERVICED REGULARLY. I BELIEVE THAT THIS IS TOO MUCH OF A COINCIDENCE FOR IT NOT TO BE A FAULTY PART, LIKE IN THE SAME YEAR, MAKE AND MODEL OF MY CAR WITH THE SAME PROBLEM, BUT WITH THE PHASE 1 ENGINE. I WOULD LIKE TO KNOW IF OTHER 2002 SUBARU FORRESTERS, WITH A PHASE 2 ENGINE, HAVE HAD THIS PROBLEM AND IF SO, WHAT SUBARU IS GOING TO DO TO RECTIFY THIS PROBLEM? MY CAR IS FIVE YEARS OLD WITH LESS THAN 85,000 MILES ON IT, AND IT HAS BEEN SERVICED AT THE RECOMMENDED TIMES. IT SHOULDN'T HAVE A PROBLEM THIS MAJOR ($2,500 TO FIX!) GIVEN THESE FACTS UNLESS IT WAS A FAULTY SYSTEM TO BEGIN WITH! *JB

EXTERNAL COOLANT LEAK DUE TO FAILURE OF HEAD GASKETS IN ENGINE ON A 2002 SUBARU FORESTER WITH 50,000 MILES. RESULTS IN COOLANT DRIPPING ONTO EXHAUST SYSTEM AND OTHER COMPONENTS RESULTING IN STRONG ODOR. ALSO CREATES POSSIBILITY OF LOW COOLANT CAUSING OVERHEATING, ENGINE DAMAGE AND POSSIBLE ENGINE FIRE DUE TO EXCESSIVE HEAT. THIS PROBLEM IS KNOWN TO SUBARU HOWEVER, THE ONLY RECOMMENDATION OFFERED IS TO ADD A SEALER TO THE RADIATOR COOLANT. ACCORDING TO SEVERAL MECHANICS I HAVE CONSULTED, THIS WILL RESULT IN CLOGGING OF THE RADIATOR AND HEATER CORE PASSAGES FURTHER CAUSING OVERHEATING PROBLEMS. THE ONLY FIX FOR THIS PROBLEM IS REPLACEMENT OF THE HEAD GASKETS SOMETHING SUBARU REFUSES TO DO. *TR

SOA IS NOT BEING FORTHCOMING ABOUT A MAJOR DEFECT AFFECTING MANY OF ITS VEHICLES. ON WEDNESDAY JULY 11, 2007 I SPOKE TO SOA AND EXPLAINED MY CONCERNS ABOUT THE CHRONIC LEAKING HEAD GASKET PROBLEMS ON MANY OF YOUR VEHICLES. I OWN A 2002 SUBARU FORESTER WHICH WAS DIAGNOSED WITH A LEAKING HEAD GASKET IN DECEMBER 2006 AND 68000 MILES BY A TEAPE SUBARU TECHNICIAN IN ARLINGTON TX. THIS REPAIR WOULD COST $1900.00. AS I HAD TO SAVE UP THE MONEY I DID NOT GET THE WORK DONE UNTIL 07/10/07 AT 75,000 MILES. I CONSIDERED THIS A MAJOR SAFETY PROBLEM. HAD SOA BROUGHT ME IN FOR A REPAIR I MIGHT HAVE AVOIDED THIS EXPENSIVE REPAIR. MY CAR COULD EASILY HAVE OVERHEATED, RESULTING IN AN INJURY TO MYSELF AND OTHERS. RESEARCH REVEALED THAT THIS WAS A HUGE PROBLEM WITH THEIR VEHICLES THAT FREQUENTLY OCCURRED AGAIN AFTER BEING REPAIRED/REPLACED. SOA'S REPRESENTATIVE TOLD ME THAT NOT ONLY WAS MY VEHICLE OUT OF WARRANTY FOR THIS PROBLEM BUT THAT THERE WAS NO RECALL FOR IT. HE DID, HOWEVER, GIVE ME A CASE #1017178. SUBARU NEEDED TO STEP UP AND HANDLE THIS PROBLEM. I AM ENCOURAGING YOU TO MAKE THEM DO THAT. THE FINAL COST FOR MY GASKET REPLACEMENT WORK WAS 1725.42. I AM MAILING SOA AN ITEMIZED LIST OF PARTS AND LABOR ALONG WITH MY PAID RECEIPT, AND I WANT A FULL REFUND FOR THIS WORK WHICH INCLUDED THE LABOR. *AK

ON MARCH 4, 2004, WHILE DRIVING MY 2002 SUBARU FORRESTER, I SMELLED AN AWFUL SMELL AND THE EMISSION LIGHT CAME ON AT THE SAME TIME. CAR WAS TOWED TO PALM SUBARU, GAINESVILLE FLORIDA, @ 4:30 PM. PALM HAS PERFOMED ALL PRIOR SERVICES ON THIS CAR INCLUDING OIL CHANGES. PALM COULD NOT DIAGNOSE THE PROBLEM THAT DAY AND DIRECTED ME TO GATRO LEASING, WITHIN THEIR BUILDING, FOR A RENTAL. I DID NOT PROVIDE A CREDIT CARD FOR THE RENTAL WHICH I HAD FOR ABOUT 16 HOURS AND DROVE ABOUT 20 MILES. ON MARCH 5, I WAS TOLD THAT THE OIL FILTER WAS FAULTY I HAD NOT TIGHTENED THE GAS CAP AND THAT IS WHY THE EMISSION LIGHT WAS ON. NOW I AM BEING ASKED TO PAY THE $22.00 FOR THE RENTAL. I DON'T THINK THIS IS FAR SINCE PALM INSTALLED THE FAULTY OIL FILTER.*AK