2024 Subaru Crosstrek

I was driving with cruise control enabled right around 40mph. All of the sudden, while I was moving, my speedometer dropped to 0 and all of my dashboard lights turned on. I pulled over to the side of the road and tried to put the car in park to figure out what was going on. I was not able to shift the car into park, only remain in D or shift to N. I forced the car shutoff while in D with the press-button ignition, then turned the car back on. I was then able to shift the car into P. However, all of my dashboard lights were still on. I will attach an image to this description as I was able to take a photo of all the dashboard lights. After putting the car in park, I then shifted it back into D. However, my steering wheel was very stiff. Eventually, it loosened up back to normal. I then turned around and headed home for about a 2.5 hour drive. For the first 1.5 hours of the drive, most of the dashboard lights remained on and I could not initiate cruise control at all. After stopping for gas and turning the car back on, I was then able to drive as normal (putting the car in cruise control) and most of the dashboard lights also turned off. This was a Sunday evening. I then brought my car to the Subaru dealer in which I bought the Crosstrek from the very next morning. I told them exactly what happened. They said this was highly unusual and this wasn't something they've dealt with before, especially on a brand new car (I purchased this vehicle with 0 miles just 6 months prior). After sitting in the shop for 30+ days, the dealer eventually replaced the VDC Module and gave the car back to me. I did submit this issue to Subaru of America, but they denied this to be a Lemon case. They would not tell me why, even though a car sitting in a shop for 30+ days achieves Lemon status in the State of Utah. Since the dealer replaced the VDC Module and returning the car to me, I have not yet had another issue, but am nervous this could occur again.

The infotainment system and Apple CarPlay connectivity is posing a safety hazard. When I’m on a phone call my audio will randomly cut out and suddenly the person on the other side of the call can no longer hear me. In order to fix the issue I must pick up my phone while I’m driving to disconnect from Apple CarPlay and reconnect. I have tried countless troubleshooting methods and reported the problem to the dealership. They don’t seem to have a solution for it. This is a serious safety hazard because I can end up getting into an accident from having to pick up my phone to correct this issue. It happens randomly and sometimes multiple times during a single call.

While making a left turn out of a parking lot, across one lane of the two-lane road to the middle left-hand turn lane of the traffic signal, the car cut power and issued an alert (which I could only hear - not see due to the urgency of the situation) causing me to almost get t-boned by traffic in the lane that I was crossing. I think the car sensed the stopped traffic I was facing, and the car didn’t realize I was turning left, and “thought” I was going to collide with the stopped traffic, engaging the pre-collision braking system, which was not correct for the situation and almost caused a crash. There is no way to have a dealer verify the issue as it was just situational. There was an emergency warning issued both on the dash (which I couldn’t see due to the urgency of the situation) and an auditory alarm (which I heard as the car cut power to the engine).

Bullet 1: headlights defect Bullet 2: I am blinded at night because when I have low beams on there are 4 distinct shadows projected on the road. I can’t drive at night because it not only is very distracting but blocks my vision of the left side of the road. Bullet 3: yes, the problem has been reproduced by the dealer at least twice Bullet 4: it has not been checked by anyone except service and sales reps Bullet 5: there are no warnings, this has been an issue since I started my lease.

Steering power assist deactivated suddenly with no advance warning while driving in traffic. Warning lamps on dash lit concurrently. Steering still functional with higher level of driver effort. Under the circumstances, no real danger. Curvy road at speed would be dangerous. Vehicle currently at the dealer awaiting replacement steering rack. Two weeks today.

The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at an undisclosed speed, the headlights did not function as intended. The contact stated that the visibility from the headlights was very dim. The contact stated that while driving at night, the headlights did not properly illuminate the roadway. Additionally, the headlights were very dim. The vehicle was taken to the dealer where the contact was informed that the headlights were designed according to safety regulations. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 60. The VIN was available.

This vehicle has LED headlights. The low beam cutoff is very sharp and very close to the vehicle. The contrast between the lit area and the darkness beyond makes this even worse. You can not see an adequate distance for safe driving at night. To make it worse, there are these “black” areas just below the cutoff line. These shadows are distracting when driving. Further, when the “steering responsive headlight” feature is turned on, the shadow zone swing left and right, causing extreme distraction.

I received a notification on my Subaru app in January about the drive shaft recall that occurred in November 10th, just 2 days after I made the purchase of my car on November 8th. It took approximately 2 months after initial notice of recall for me to receive any notification. I have at this point managed to bring my car in for a check up to the dealership I purchased the car from. It was determined on January 31st that the driveshaft did have problems and I was given a car rental. Two weeks later there is still no news about the part replacement, despite the original recall notice having the date of November 10th, 2023 as I have attached. Please provide any update on the situation. This is not acceptable treatment of customer. Not only was I not notified of the recall that occurred just 2 days after my purchasing of the vehicle, now 3 months after the recall there are still no parts available for the repair. For 2 months I was driving a car that had a recall without knowing it. It was found that the drive shaft was damaged and I could have gotten into an accident. Looking on NHTSA the recall notice shows up with the date of November 9th just 1 day after my purchase.