2020 Subaru Ascent

PURCHASED NEW 30 DEC 2019. OWNED 5+ WEEKS NO ISSUES - DROVE 07 FEB 2020 NO DRIVE-ABILITY ISSUES OR WARNING LIGHTS, PARKED AS USUAL IN HEATED GARAGE AT HOME. WENT TO START 08 FEB 2020, WHEN START BUTTON PUSHED, NO STARTING BUT ALL THE VEHICLE LIGHTS (INTERIOR AND EXTERIOR) FLASHED BRIGHTLY AND RAPIDLY (3-4 TIMES A SECOND) FOR ABOUT 30 SECONDS THEN ALL ELECTRICAL INOPERATIVE (NO LIGHTS ANYWHERE, NO HORN, NO STARLINK ACTIVATION... SUBARU ROAD ASSISTANCE CALLED & THEY SUMMONED ANDERSON TOWING (A LOCAL TOWING COMPANY); WHEN JUMPER CABLE ATTACHED TO BATTERY IMMEDIATELY ALL LIGHTS CAME ON BRIGHTLY AND A LOUD ELECTRICAL ARCING NOISE OCCURRED AND IT STARTED. IF THIS TOTAL ELECTRICAL FAILURE HAD HAPPENED DURING VEHICLE OPERATION IT COULD HAVE RESULT IN CATASTROPHIC INJURY AND DAMAGE. TOOK VEHICLE TO LOCAL SUBARU DEALERSHIP 10 FEB 2020 WHO CHECKED BATTERY AND COMPUTER TROUBLE CODES AND FOUND NOTHING UNUSUAL. HOW IS THAT POSSIBLE? IT WAS A TOTAL ELECTRICAL FAILURE - JUMPING THE VEHICLE REMINDED ME OF PARAMEDICS SUCCESSFULLY APPLYING AED PADDLES TO DEFIBRILLATE A STOPPED HEART. THIS SITUATION IS SIMILAR TO OTHER COMPLAINTS NOTED FOR THIS VEHICLE. THIS IS A POTENTIALLY VERY DANGEROUS ISSUE AND NEEDS AN IMMEDIATE REMEDY.

TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED THE PASSENGER SIDE FRONT SEAT WAS UNABLE TO BE EXTEND FAR ENOUGH BACKWARDS FOR THE SEAT BELT TO BE USED. THE CONTACT STATED THAT DUE TO HIS HEIGHT AND WEIGHT A STANDARD SEAT BELT WAS NOT ADEQUATE TO SECURELY FASTENED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND NO FURTHER ASSISTANCE WAS PROVIDED. FAILURE MILEAGE UNKNOWN. THE VIN WAS NOT AVAILABLE.

THERE ARE SO MY SMALL PITS AND CHIPS IN MY WINDSHIELD. I HAVE LESS THAN 6000 MILES ON THE CAR, AND OWNED IF FOR LESS THAN 6 MONTHS. I NOTICED THE FIRST CHIP IN THE FIRST WEEK OF OWNERSHIP BUT THOUGHT IT WAS BAD LUCK. SINCE THEN I AM FACING WELL OVER A DOZEN, AND THEY ARE INCREDIBLY DISTRACTING. THERE IS NO WAY THIS IS NORMAL WEAR AND TEAR. I'VE NEVER HAD A ROCK HIT THE CAR. ITS JUST THE FINE GRANULES THAT COME WITH DRIVING. THIS IS HORRIBLE!

UNINTENDED ACCELERATION - CAR WENT THROUGH AUTOMATIC CAR WAS WITH ENGINE RUNNING AND IN NEUTRAL. AFTER WASH WAS COMPLETED CAR WAS PLACED IN DRIVE AND I VERY LIGHTLY TOUCHED ACCELERATOR PEDAL. CAR LURCHED FORWARD AS THOUGH THE ACCELERATOR WAS FLOORED. REMOVED FOOT FROM ACCELERATOR, ENGINE WAS CONTINUING TO RACE AS CAR CONTINUED TO PICK UP SPEED AND HEADED OUT ONTO BUSY HIGHWAY. THE EXIT FROM THE CAR WASH WAS PERPENDICULAR TO THE HIGHWAY QUICKLY I STEPPED AS FORCEFULLY AS POSSIBLE ON THE BRAKE PEDAL AND SUBSEQUENTLY BROUGHT CAR TO A STOP. A VERY CLOSE CALL.

TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED AFTER DROPPING HER DAUGHTER OFF AT DAYCARE, THE CONTACT ENTERED THE VEHICLE, PUSHED THE PUSH TO START BUTTON, SHIFTED THE VEHICLE INTO REVERSE HOWEVER, THE VEHICLE FAILED TO RESPOND. WHILE THE ENGINE WAS STILL RUNNING, THE BATTERY TERMINALS WERE DISCONNECTED AND THE VEHICLE TURNED OFF. AFTER APPROXIMATELY ONE MINUTE, THE POSITIVE AND NEGATIVE BATTERY TERMINALS WERE RECONNECTED AND THE VEHICLE STARTED UP INDEPENDENTLY. ROADSIDE SERVICE WAS CONTACTED AND THE VEHICLE WAS SCHEDULED TO BE TOWED HYMAN BROS SUBARU, 11960 MIDLOTHIAN TURNPIKE, MIDLOTHIAN, VA 23113, (804) 893-8900, TO BE DIAGNOSED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

I PURCHASED MY ASCENT ON NOVEMBER 29, 2019. BY DECEMBER 8, I HAD TWO CRACKS IN THE WINDSHIELD. I LIVE IN A SMALL TOWN, AND WAS DRIVING LESS THAN 45MPH WHEN BOTH OF THESE CHIPS OCCURRED. ONE WAS (ACCORDING TO SAFELITE) TOO SMALL TO REPAIR. THE OTHER ONE WAS REPAIRED ON 12/10. BY JANUARY 2, THE CRACK THAT WAS REPAIRED HAS REAPPEARED. SAFELITE DOES NOT GUARANTEE THEIR WORK, AND NOW I WILL HAVE TO SPEND A FORTUNE AND USE MY DEDUCTIBLE TO REPLACE THE WINDSHIELD ON A BRAND NEW VEHICLE.