NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
573 reports123,645 miles · Mar 19, 2014
Engine And Engine Cooling
WHEN I WAS PULLING OUT OF THE PARKING LOT OF MY JOB THERE IS A SLIGHT DIP IN THE ROAD WHEN EXITING THE PARKING LOT ON TO THE STREET AND AS I WAS PULLING OUT MAKING A RIGHT TURN AND I WENT OVER THE BUMP AND MY CAR SHUT OFF AND I WAS NOT AWARE IT HAD SHUT OFF UNTIL I WAS ALMOST AT A COMPLETE STOP. THAT WAS THE VERY FIRST TIME IT H…
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WHEN I WAS PULLING OUT OF THE PARKING LOT OF MY JOB THERE IS A SLIGHT DIP IN THE ROAD WHEN EXITING THE PARKING LOT ON TO THE STREET AND AS I WAS PULLING OUT MAKING A RIGHT TURN AND I WENT OVER THE BUMP AND MY CAR SHUT OFF AND I WAS NOT AWARE IT HAD SHUT OFF UNTIL I WAS ALMOST AT A COMPLETE STOP. THAT WAS THE VERY FIRST TIME IT HAPPEN, IT SHUTS OFF ALMOST EVERY TIME I HIT A BUMP. *TR
NHTSA ODI #10573363
40,000 miles · Mar 18, 2014
Electrical System
TL* THE CONTACT OWNS A 2005 SATURN ION. THE CONTACT WAS DRIVING 45 MPH WHEN THE VEHICLE STALLED. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER'S RECALL PERTAINING TO THE IGNITION SWITCH BUT HAD NOT YET RECEIVED THE RECALL REPAIR. THE FAILURE MILEAGE WAS 40,000.
NHTSA ODI #10573210
Mileage unknown · Mar 18, 2014
Exterior Lighting
SINCE THE RECALL ON THE SATURN 2005 ION, I'M WONDERING IF THERE EVER WAS A RECALL BECAUSE OF THE LIGHTING SYSTEM IN THE SATURN 2005 ION? I FEEL LIKE I HAD TO HAVE ALLOT OF SERVICES DONE ON THE LIGHTING SYSTEM. ALL OF THIS STARTED AFTER I HAD RESTORATION PERFORMED TO THE HEADLIGHTS - 7/2/12 7/18/12 - RIGHT FRONT DIRECTIONAL SIGN…
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SINCE THE RECALL ON THE SATURN 2005 ION, I'M WONDERING IF THERE EVER WAS A RECALL BECAUSE OF THE LIGHTING SYSTEM IN THE SATURN 2005 ION? I FEEL LIKE I HAD TO HAVE ALLOT OF SERVICES DONE ON THE LIGHTING SYSTEM. ALL OF THIS STARTED AFTER I HAD RESTORATION PERFORMED TO THE HEADLIGHTS - 7/2/12 7/18/12 - RIGHT FRONT DIRECTIONAL SIGNAL OUT 9/4/12 - RIGHT FRONT TURN SIGNAL BURNT REPL SOCKET - BOTH TURN SIGNALS INOP 11/8/12 - LEFT HEADLAMP BULB REPL 11/13/13 - RIGHT BRAKE LAMP REPL. *TR
NHTSA ODI #10573074
144,000 miles · Mar 16, 2014
Electrical SystemEngineSteering
ON OCTOBER 31, AND NOVEMBER 1 OF 2013 I WAS TRAVELING APPROXIMATELY 40 MPH AND IN NEARLY THE SAME SPOT THE SATURN LOST COMPLETE POWER AND DIED. BOTH TIMES I WAS ABLE TO GET OFF THE ROAD. AFTER THE SECOND INCIDENT WE HAD IT TOWED TO A GARAGE WHERE THEY REPLACED THE BATTERY. I DID NOT DRIVE IT AGAIN AND CURRENTLY IT IS IN STORAGE …
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ON OCTOBER 31, AND NOVEMBER 1 OF 2013 I WAS TRAVELING APPROXIMATELY 40 MPH AND IN NEARLY THE SAME SPOT THE SATURN LOST COMPLETE POWER AND DIED. BOTH TIMES I WAS ABLE TO GET OFF THE ROAD. AFTER THE SECOND INCIDENT WE HAD IT TOWED TO A GARAGE WHERE THEY REPLACED THE BATTERY. I DID NOT DRIVE IT AGAIN AND CURRENTLY IT IS IN STORAGE AS I PURCHASED A NEW CAR. I DRIVE 350 MILES A WEEK TO WORK AND NEED DEPENDABLE TRANSPORTATION. WHEN THE RECALL CAME OUT WE REALIZED WE MAY HAVE HAD TROUBLE WITH THE IGNITION SWITCH FOR UP TO 2 YEARS. THERE WOULD BE TIMES WE WOULD SHUT THE CAR OFF BUT WOULD BE UNABLE TO TAKE THE KEY OUT. IT WOULD TAKE UP TO A MINUTE BEFORE CLICKING AND WE COULD REMOVE THE KEY. THAT WAS WHEN IT WAS IN THE OFF POSITION. *TR
NHTSA ODI #10572611
58,000 miles · Mar 14, 2014
Electrical SystemCrashInjury
TL* THE CONTACT OWNS A 2005 SATURN ION. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, THE VEHICLE SUDDENLY STALLED AS THE POWER STEERING SEIZED AND CAUSED THE CONTACT TO CRASH INTO A CONCRETE STREET DIVIDER. THE CONTACT SUSTAINED BACK INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, …
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TL* THE CONTACT OWNS A 2005 SATURN ION. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, THE VEHICLE SUDDENLY STALLED AS THE POWER STEERING SEIZED AND CAUSED THE CONTACT TO CRASH INTO A CONCRETE STREET DIVIDER. THE CONTACT SUSTAINED BACK INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE CONTACT INDICATED THAT DURING THE CRASH, THE RADIATOR AND CONDENSER WERE DAMAGED AND BOTH WERE REPLACED BY THE MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED IN REFERENCE TO THE DEFECT. THE FAILURE MILEAGE WAS 58,000.
NHTSA ODI #10569470
123,903 miles · Mar 14, 2014
Electrical System
I CHECKED ELECTRICAL ABOVE, FOR AFFECTED PARTS, BUT I AM NOT SURE IF THAT IS CORRECT. IT WAS THE IGNITION. I WAS DRIVING ON WHITNEY AVE. (TOWARDS NEW HAVEN) IN HAMDEN, CT. TRAFFIC WAS MODERATE DUE TO THE TIME OF DAY (3:00 P.M.) SUDDENLY, AND WITH NO WARNING OTHER THAN THE DASH LIGHTING UP WITH ENGINE LIGHTS, MY CAR STOPPED…
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I CHECKED ELECTRICAL ABOVE, FOR AFFECTED PARTS, BUT I AM NOT SURE IF THAT IS CORRECT. IT WAS THE IGNITION. I WAS DRIVING ON WHITNEY AVE. (TOWARDS NEW HAVEN) IN HAMDEN, CT. TRAFFIC WAS MODERATE DUE TO THE TIME OF DAY (3:00 P.M.) SUDDENLY, AND WITH NO WARNING OTHER THAN THE DASH LIGHTING UP WITH ENGINE LIGHTS, MY CAR STOPPED. THERE WAS ENOUGH MOMENTUM TO TURN IT INTO THE POST OFFICE DRIVEWAY. BRAKES AND STEERING DID NOT WORK. FORTUNATELY, THE CARS COMING UP BEHIND ME WERE ABLE TO SWERVE TO AVOID HITTING ME. THE INCIDENT CAUSED A TRAFFIC JAM AND A MESS IN THE POST OFFICE. A VERY KIND MAN OFFERED TO HELP PUSH THE CAR OUT OF THE INCOMING DRIVEWAY. HE PUT IT IN NEUTRAL AND PUSHED IT OUT OF THE WAY. I HAVE AAA SERVICE. THE CALL WAS MADE AND THE CAR WAS TOWED TO FIRESTONE ON DIXWELL AVE., SINCE I LIVE IN THE VICINITY AND COULD WALK HOME. I HAVE THE RECEIPT FOR WORK DONE BY FIRESTONE. THE JOB COST ME $262.82. I WAS ON MY WAY TO I-91. I DREAD TO THINK OF WHAT COULD HAVE HAPPENED, IF THE CAR SUDDENLY STOPPED IN 65 MILE AN HOUR TRAFFIC. (I JEST, SINCE TRUCKS REGULARLY PASS GOING WELL OVER 70!) I WISH TO SEND MY BILL TO GM, BUT NO ADDRESS IS PROVIDED ON THE RECALL LETTER. PLEASE ADVISE. IF I DO NOT HEAR FROM YOU, I WILL GO TO VALENTI MOTORS IN WALLINGFORD TO ASK FOR ASSISTANCE IN OBTAINING AN ADDRESS TO SEND MY BILL. I EXPECT FULL COMPENSATION FOR THE COSTS ASSOCIATED WITH THIS INCIDENT, AND WILL PROVIDE THE FIRESTONE INVOICE. IN A SEPARATE RECENT INCIDENT, AGAIN, ON MY WAY TO AN INTERSTATE, THE CAR WENT DEAD AGAIN. THIS TIME, I CAME TO REST UP AGAINST A BARRIER BETWEEN THE ROAD AND A SALT MARSH! IN THIS CASE IT WAS THE ALTERNATOR. THE CAR WAS TOWED AGAIN TO FIRESTONE, WHERE THEY REPLACED THE ALTERNATOR AND THE BATTERY. I WRITE THIS, JUST IN CASE GM HAS IGNORED ANOTHER PROBLEM. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10569248
51,274 miles · Mar 13, 2014
Electrical SystemSteering
AS I WAS DRIVING, SUDDENLY I HEARD THE CHIME IN THE CAR GO OFF A FEW TIMES RAPIDLY, AND AT THE SAME TIME THE POWER STEERING LIGHT ('PWR STR') CAME ON ON THE INSTRUMENT PANEL. I PROCEEDED TO GO STRAIGHT, THEN I HAD TO MAKE A LEFT TURN. AT THIS TIME I REALIZED THERE WAS NO POWER STEERING IN THE CAR, AND IT WAS VERY DIFFICULT TO…
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AS I WAS DRIVING, SUDDENLY I HEARD THE CHIME IN THE CAR GO OFF A FEW TIMES RAPIDLY, AND AT THE SAME TIME THE POWER STEERING LIGHT ('PWR STR') CAME ON ON THE INSTRUMENT PANEL. I PROCEEDED TO GO STRAIGHT, THEN I HAD TO MAKE A LEFT TURN. AT THIS TIME I REALIZED THERE WAS NO POWER STEERING IN THE CAR, AND IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL. I CONTINUED TO HAVE A PROBLEM STEERING THE VEHICLE, AND I HAD TO FIND AN EMPTY AREA TO PARK THE VEHICLE. IT WAS A SCARY EXPERIENCE, AND AN UNSAFE SITUATION AS WELL. AFTER I PARKED THE CAR AND TURNED OFF THE VEHICLE, I STARTED IT AGAIN, AND THE POWER STEERING LIGHT WAS OFF. STEERING AFTER THAT WAS NORMAL. I AM VERY CONCERNED THAT THIS WILL HAPPEN AGAIN, COMPROMISING MY SAFETY AND OTHER VEHICLE OPERATORS IN MY VICINITY. *TR
NHTSA ODI #10569208
85,000 miles · Mar 13, 2014
Electrical System
I HAVE HAD A PROBLEM WITH MY KEY GETTING STUCK IN IGNITION FOR PAST YEAR. I WENT TO DEALER LAST YEAR AND THEY COULD NOT FIND WHAT WAS WRONG. NOW I KNOW THAT GM IS RECALLING CARS BECAUSE OF THIS ISSUE. I HAVE NOT YET RECEIVED A RECALL NOTICE AND UNTIL I DO I CANNOT REPAIR THE CAR. I CALLED A LOCAL GM DEALER-BOB JOHNSON CHEVY …
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I HAVE HAD A PROBLEM WITH MY KEY GETTING STUCK IN IGNITION FOR PAST YEAR. I WENT TO DEALER LAST YEAR AND THEY COULD NOT FIND WHAT WAS WRONG. NOW I KNOW THAT GM IS RECALLING CARS BECAUSE OF THIS ISSUE. I HAVE NOT YET RECEIVED A RECALL NOTICE AND UNTIL I DO I CANNOT REPAIR THE CAR. I CALLED A LOCAL GM DEALER-BOB JOHNSON CHEVY AND THEY STATED THEY ARE AWARE BUT GM ADVISED THEM NO PARTS UNTIL BEGINNING OF APRIL. THEN I RECEIVED A CALL LATER STATING THEY HAVE A IGNITION MODULE TO INSTALL AND IT WOULD COST ME $260 DOLLARS TO REPAIR VEHICLE. PLEASE LET ME KNOW HOW TO DO I FIND OUT IF MY CAR IS ON LIST AND GET THE NECESSARY REPAIRS. MY KEY IS STILL GETTING STUCK IN IGNITION [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10568979
60,000 miles · Mar 12, 2014
Electrical SystemElectronic Stability Control (esc)Exterior Lighting
IGNITION SWITCH RECOGNITION BEGAN TO DETERIORATE. WHEN TRYING TO START THE CAR, THE ANTI-THEFT WOULD COME ON. I WOULD HAVE TO WAIT HOURS. THIS WOULD HAPPEN IN COLD AND RAINY WEATHER. KEY WOULD GET LOCKED IN IGNITION WITH ACCESSORIES ON AND NOT GO OFF. BATTERY WOULD DIE. WHEN JUMPING THE CAR THE KEY WOULD STILL BE LOCKED IN T…
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IGNITION SWITCH RECOGNITION BEGAN TO DETERIORATE. WHEN TRYING TO START THE CAR, THE ANTI-THEFT WOULD COME ON. I WOULD HAVE TO WAIT HOURS. THIS WOULD HAPPEN IN COLD AND RAINY WEATHER. KEY WOULD GET LOCKED IN IGNITION WITH ACCESSORIES ON AND NOT GO OFF. BATTERY WOULD DIE. WHEN JUMPING THE CAR THE KEY WOULD STILL BE LOCKED IN THE ON POSITION AND BEGIN TURNING ON AND OFF VIOLENTLY AND RAPIDLY UNTIL KEY WAS ABLE TO BE REMOVED. CAR BLEW FUSE WHILE DRIVING ON HIGHWAY. MAX SPEED REDUCED TO 30 MPH. WHEN TURNING ON KEY WOULD BE 1/2 RECOGNIZED AND LIGHTS/ELECTRIC WOULD FLICKER ON AND OFF VIOLENTLY AND FUSES/COMPUTER HAD TO BE REPLACED/RESET. CAR DID THE LIGHT/ELECTRICAL ISSUE WHILE ON AND DRIVING, KEY WOULD NOT COME OUT OF IGNITION. CAR WAS TOWED BY PALMETTO CHEVY IN CONWAY SC, WHO DESPITE RECALL AND VEHICLE HISTORY REFUSE TO FIX THE CAR OR GIVE LOANER AS STATED ON WEBSITE. I HAVE BEEN CALLING SINCE 2008 ABOUT THE ISSUE. GM SAYS TAKE IT TO A DEALERSHIP BUT I HAVE TO PAY FOR ISSUES. CAR HAS BEEN TOWED ON TUESDAY 3/11/14 TO PALMETTO CHEVY, AFTER THEY TOLD ME THEY WOULD PICK IT UP BUT WERE A NO SHOW ON MONDAY 3/10/14. AGAIN, THEY REFUSE TO DO THE RECALL. STATING THEY FIND NOTHING WRONG WITH THE IGNITION. *TR
NHTSA ODI #10568880
148,318 miles · Mar 12, 2014
Electrical System
VEHICLE CONSISTENTLY WILL NOT START IN COLD WEATHER. I ALSO OWN A 2004 SATURN ION. VIN [XXX] I NEED TO KNOW IF MY AUTOMOBILES ARE SAFE FOR MY FAMILY TO TRAVEL IN. WE HAVE OWNED SATURNS FOR OVER 10 YEARS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10568711
Official recalls
3Apr 10, 2014
General Motors LLC (GM) is recalling certain model year 2005-2010 Chevrolet Cobalt, 2006-2011 Chevrolet HHR, 2007-2010 Pontiac G5, 2006-2010 Pontiac Solstice, 2003-2007 Saturn Ion, and 2007-2010 Saturn Sky vehicles. In the affected vehicles, the key can be removed from the ignition when the ignition is not in the "Off" position.
Consequence & remedy
Consequence: If the key can be removed from the ignition when the ignition is not in the "off" position, the vehicle could roll away: (a) for an automatic transmission, if the transmission is not in the "Park" position; or (b) for a manual transmission, if the parking brake is not engaged and the transmission is not in the "Reverse" position. This potential for rollaway increases the risk for a crash and occupant or pedestrian injuries.
Remedy: General Motors will notify owners, and for vehicles that were built with the defective ignition cylinder and have not previously had the ignition cylinder replaced with the redesigned part, dealers will replace the ignition cylinder and cut and, if necessary, re-learn two ignition/door keys for each vehicle. For vehicles that were built with the redesigned ignition cylinder or had the ignition cylinder replaced with the redesigned part, dealers will cut and, if necessary, re-learn two ignition/door keys for each vehicle. The recall began on April 18, 2014. Chevrolet owners may contact General Motors at 1-800-222-1020, Pontiac owners at 1-800-762-2737, and Saturn owners at 1-800-553-6000. General Motors' number for this recall is 14113 for the ignition lock cylinder and key replacement, and 14133 for only key replacements. Note: Until a vehicle has been remedied, owners and operators are advised that when exiting, to be sure that the vehicle is in "Park," or in the case of a manual transmission, that the vehicle is in the "Reverse" position and the parking brake is engaged.
Mar 31, 2014
General Motors LLC (GM) is recalling certain model year 2004-2006 and 2008-2009 Chevrolet Malibu, 2004-2006 Malibu Maxx, 2009-2010 HHR (non-turbo), 2010 Cobalt, 2008-2009 Saturn Aura and 2004-2007 Ion, and 2005-2009 Pontiac G6. In the affected vehicles, there may be a sudden loss of electric power steering (EPS) assist that could occur at any time while driving.
Consequence & remedy
Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will perform one of four bulletins. Parts are not currently available. GM expects to send an interim notification around May 28, 2014. When parts are available, owners will be mailed a second letter to come in to have the applicable bulletin applied. Bulletin 14115 covers model year 2004-2007 Saturn Ion, 2009-2010 Chevrolet HHR and 2010 Chevrolet Cobalts. Dealers will replace the EPS motor. Bulletin 14116 covers model year 2004-2006 Chevrolet Malibu and Malibu Maxx, 2005-2006 Pontiac G6 and 2008-2009 Chevrolet Malibu, Pontiac G6 and Saturn Aura built from March 1, 2008, through June 27, 2008. Dealers will replace the torque sensor assembly. Bulletin 14117 covers model year 2008 Chevrolet Malibu, Pontiac G6 and Saturn Aura built from February 1, 2008, through February 28, 2008. Dealers will replace the torque sensor assembly and EPS motor controller unit. Bulletin 14118 covers model year 2008 Chevrolet Malibu, Pontiac G6 and Saturn Aura built from October 1, 2007, through January 31, 2008. Dealers will replace the EPS motor controller unit. The recall began on July 17, 2014. Owners may contact Chevrolet at 1-800-630-2438, Saturn at 1-800-553-6000, and Pontiac at 1-800-620-7668. GM's number for this recall is N140115. Note: GM bulletin number 14119 will be implemented for model year 2006-2008 and early production of 2009 Chevrolet HHR (non-turbo) and model year 2003 Saturn ION to provide EPS Motor replacement for the life of the vehicle.
Feb 10, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on February 10, 2014 that they are recalling 619,122 model year 2005-2007 Chevrolet Cobalt, and 2007 Pontiac G5 vehicles. On February 25, 2014, GM increased the recall to include an additional 748,024 model year 2006-2007 Chevrolet HHR and Pontiac Solstice vehicles and 2003-2007 Saturn Ion vehicles and 2007 Saturn Sky vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine. On March 27, 2014, GM notified the agency that the defective ignition switches may have been used as service replacement parts on other vehicles, and as a result GM will be recalling certain model year 2008-2010 Chevrolet Cobalt, Saturn Sky, and Pontiac G5 and Solstice, and 2008-2011 Chevrolet HHR vehicles. The part numbers for the service parts are 10392423 (a/k/a ACDelco D1461F), 10392737, 15857948, 15854953, 15896640, and 25846762. This expansion represents an additional 823,788 vehicles.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will replace the ignition switch, free of charge. An interim notification was issued to owners of 2007 and earlier models on March 10, 2014, informing them of the safety defect. Owners of 2008 and later vehicles will be mailed an interim letter on April 21, 2014. All affected owners will receive another letter once parts are available. The recall began on April 18, 2014. Owners may contact Chevrolet at 1-800-222-1020, Pontiac at 1-800-762-2737 or Saturn at 1-800-553-6000. GM's number for the initial recall is 13454 and 14063 for the expansion. GMs recall number for the vehicles that may have received the replacement parts is 14092. Note: Until the recall repairs have been performed, it is very important that customers remove all items from their key rings, leaving only the vehicle key. The key fob (if applicable), should also be removed from the key ring. Always wear your seatbelt.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on February 10, 2014 that they are recalling 619,122 model year 2005-2007 Chevrolet Cobalt, and 2007 Pontiac G5 vehicles. On February 25, 2014, GM increased the recall to include an additional 748,024 model year 2006-2007 Chevrolet HHR and Pontiac Solstice vehicles and 2003-2007 Saturn Ion vehicles and 2007 Saturn Sky vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine. On March 27, 2014, GM notified the agency that the defective ignition switches may have been used as service replacement parts on other vehicles, and as a result GM will be recalling certain model year 2008-2010 Chevrolet Cobalt, Saturn Sky, and Pontiac G5 and Solstice, and 2008-2011 Chevrolet HHR vehicles. The part numbers for the service parts are 10392423 (a/k/a ACDelco D1461F), 10392737, 15857948, 15854953, 15896640, and 25846762. This expansion represents an additional 823,788 vehicles.
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will replace the ignition switch, free of charge. An interim notification was issued to owners of 2007 and earlier models on March 10, 2014, informing them of the safety defect. Owners of 2008 and later vehicles will be mailed an interim letter on April 21, 2014. All affected owners will receive another letter once parts are available. The recall began on April 18, 2014. Owners may contact Chevrolet at 1-800-222-1020, Pontiac at 1-800-762-2737 or Saturn at 1-800-553-6000. GM's number for the initial recall is 13454 and 14063 for the expansion. GMs recall number for the vehicles that may have received the replacement parts is 14092. Note: Until the recall repairs have been performed, it is very important that customers remove all items from their key rings, leaving only the vehicle key. The key fob (if applicable), should also be removed from the key ring. Always wear your seatbelt.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on February 10, 2014 that they are recalling 619,122 model year 2005-2007 Chevrolet Cobalt, and 2007 Pontiac G5 vehicles. On February 25, 2014, GM increased the recall to include an additional 748,024 model year 2006-2007 Chevrolet HHR and Pontiac Solstice vehicles and 2003-2007 Saturn Ion vehicles and 2007 Saturn Sky vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine. On March 27, 2014, GM notified the agency that the defective ignition switches may have been used as service replacement parts on other vehicles, and as a result GM will be recalling certain model year 2008-2010 Chevrolet Cobalt, Saturn Sky, and Pontiac G5 and Solstice, and 2008-2011 Chevrolet HHR vehicles. The part numbers for the service parts are 10392423 (a/k/a ACDelco D1461F), 10392737, 15857948, 15854953, 15896640, and 25846762. This expansion represents an additional 823,788 vehicles.
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will replace the ignition switch, free of charge. An interim notification was issued to owners of 2007 and earlier models on March 10, 2014, informing them of the safety defect. Owners of 2008 and later vehicles will be mailed an interim letter on April 21, 2014. All affected owners will receive another letter once parts are available. The recall began on April 18, 2014. Owners may contact Chevrolet at 1-800-222-1020, Pontiac at 1-800-762-2737 or Saturn at 1-800-553-6000. GM's number for the initial recall is 13454 and 14063 for the expansion. GMs recall number for the vehicles that may have received the replacement parts is 14092. Note: Until the recall repairs have been performed, it is very important that customers remove all items from their key rings, leaving only the vehicle key. The key fob (if applicable), should also be removed from the key ring. Always wear your seatbelt.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA11014 · Electric Power Steering Failure
Opened Sep 29, 2011 · Closed Apr 15, 2014
Status: closed (inferred from source dates) · Steering:electric Power Assist System
On March 31, 2014, General Motors Company (GM) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist in approximately 1,340,447 model year (MY) 2004 through 2010 vehicles equipped with electric power steering (EPS), including 334,728 MY 2004 through 2007 Saturn ION vehicles that are the subject of EA11-014.GM has assigned the recall number N140115.The NHTSA recall number is 14V-153.According to the DIR, if power steering assist is lost, a message is displayed on the Driver Information Center and a chime sounds to inform the driver.GM indicated that steering control can be maintained in manual (unassisted) steering mode, but would require greater driver effort at low vehicle speeds, which could increase the risk of a crash.Sudden loss of power steering assist can occur in the subject vehicles if the system loses electrical power or whenever the system detects a fault that requires it to enter fail-safe operation mode, removing power from the EPS motor.GM?s DIR identifies three basic conditions that may result in loss of power steering assist in the recalled vehicles:power steering motor faults, torque sensor assembly faults, and power steering motor controller unit faults.GM will issue four service bulletins providing different repair procedures for recalled vehicles.Bulletin 14115 will provide repair instructions for replacing the power steering motor in MY 2004-2007 Saturn ION, 2009-2010 Chevrolet HHR (non-turbo), 2010 Chevrolet Cobalt and vehicles repaired in recall 10V-073 that received repairs prior to May 31, 2010.Bulletin 14116 will provide repair instructions for replacing the torque sensor assembly in MY 2004-2006 Chevrolet Malibu and Malibu Maxx, 2005-2006 Pontiac G6 and 2008-2009 Malibu, Pontiac G6 and Saturn Aura vehicles built from March 1, 2008 through June 27, 2008.Bulletin 14117 will provide repair instructions for replacing the torque sensor assembly and power steering motor controller unit in MY 2008 Malibu, G6 and Aura vehicles built from February 1, 2008 through February 28, 2008.Bulletin 14118 will provide repair instructions for replacing the power steering motor controller unit in MY 2008 Malibu, G6 and Aura vehicles built from October 1, 2007 through January 31, 2008.Analysis of information from all sources identified a total of 4,787 complaints and 30,560 warranty claims related to loss of power steering assist while driving in the MY 2004 through 2007 Saturn ION vehicles, resulting in a complaint rate of 14.3 incidents per thousand vehicles and a warranty claim rate of 9.1 percent.ODI?s analysis of alleged steering related crashes identified 12 with evidence indicating the incident was related to a loss of power steering assist. Two of the crash allegations involved low-speed curb impacts and are excluded from the resume crash count.Three incidents occurred in parking lots, six occurred while turning at street intersections, and one occurred on a highway exit ramp.The crashes in parking lots or intersections all occurred at speeds less than 30 mph.The crash on the highway exit ramp involved impact into a guard rail at approximately 35 mph.Two of the crashes resulted in injuries to the drivers.This investigation is closed.All ODI complaints associated with this closing resume are listed in the attachment pages.
Additional source detail variants (2)
Steering:electric Power Assist System
On March 31, 2014, General Motors Company (GM) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist in approximately 1,340,447 model year (MY) 2004 through 2010 vehicles equipped with electric power steering (EPS), including 334,728 MY 2004 through 2007 Saturn ION vehicles that are the subject of EA11-014.GM has assigned the recall number N140115.The NHTSA recall number is 14V-153.According to the DIR, if power steering assist is lost, a message is displayed on the Driver Information Center and a chime sounds to inform the driver.GM indicated that steering control can be maintained in manual (unassisted) steering mode, but would require greater driver effort at low vehicle speeds, which could increase the risk of a crash.Sudden loss of power steering assist can occur in the subject vehicles if the system loses electrical power or whenever the system detects a fault that requires it to enter fail-safe operation mode, removing power from the EPS motor.GM?s DIR identifies three basic conditions that may result in loss of power steering assist in the recalled vehicles:power steering motor faults, torque sensor assembly faults, and power steering motor controller unit faults.GM will issue four service bulletins providing different repair procedures for recalled vehicles.Bulletin 14115 will provide repair instructions for replacing the power steering motor in MY 2004-2007 Saturn ION, 2009-2010 Chevrolet HHR (non-turbo), 2010 Chevrolet Cobalt and vehicles repaired in recall 10V-073 that received repairs prior to May 31, 2010.Bulletin 14116 will provide repair instructions for replacing the torque sensor assembly in MY 2004-2006 Chevrolet Malibu and Malibu Maxx, 2005-2006 Pontiac G6 and 2008-2009 Malibu, Pontiac G6 and Saturn Aura vehicles built from March 1, 2008 through June 27, 2008.Bulletin 14117 will provide repair instructions for replacing the torque sensor assembly and power steering motor controller unit in MY 2008 Malibu, G6 and Aura vehicles built from February 1, 2008 through February 28, 2008.Bulletin 14118 will provide repair instructions for replacing the power steering motor controller unit in MY 2008 Malibu, G6 and Aura vehicles built from October 1, 2007 through January 31, 2008.Analysis of information from all sources identified a total of 4,787 complaints and 30,560 warranty claims related to loss of power steering assist while driving in the MY 2004 through 2007 Saturn ION vehicles, resulting in a complaint rate of 14.3 incidents per thousand vehicles and a warranty claim rate of 9.1 percent.ODI?s analysis of alleged steering related crashes identified 12 with evidence indicating the incident was related to a loss of power steering assist. Two of the crash allegations involved low-speed curb impacts and are excluded from the resume crash count.Three incidents occurred in parking lots, six occurred while turning at street intersections, and one occurred on a highway exit ramp.The crashes in parking lots or intersections all occurred at speeds less than 30 mph.The crash on the highway exit ramp involved impact into a guard rail at approximately 35 mph.Two of the crashes resulted in injuries to the drivers.This investigation is closed.All ODI complaints associated with this closing resume are listed in the attachment pages.
Steering:electric Power Assist System
On March 31, 2014, General Motors Company (GM) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist in approximately 1,340,447 model year (MY) 2004 through 2010 vehicles equipped with electric power steering (EPS), including 334,728 MY 2004 through 2007 Saturn ION vehicles that are the subject of EA11-014.GM has assigned the recall number N140115.The NHTSA recall number is 14V-153.According to the DIR, if power steering assist is lost, a message is displayed on the Driver Information Center and a chime sounds to inform the driver.GM indicated that steering control can be maintained in manual (unassisted) steering mode, but would require greater driver effort at low vehicle speeds, which could increase the risk of a crash.Sudden loss of power steering assist can occur in the subject vehicles if the system loses electrical power or whenever the system detects a fault that requires it to enter fail-safe operation mode, removing power from the EPS motor.GM?s DIR identifies three basic conditions that may result in loss of power steering assist in the recalled vehicles:power steering motor faults, torque sensor assembly faults, and power steering motor controller unit faults.GM will issue four service bulletins providing different repair procedures for recalled vehicles.Bulletin 14115 will provide repair instructions for replacing the power steering motor in MY 2004-2007 Saturn ION, 2009-2010 Chevrolet HHR (non-turbo), 2010 Chevrolet Cobalt and vehicles repaired in recall 10V-073 that received repairs prior to May 31, 2010.Bulletin 14116 will provide repair instructions for replacing the torque sensor assembly in MY 2004-2006 Chevrolet Malibu and Malibu Maxx, 2005-2006 Pontiac G6 and 2008-2009 Malibu, Pontiac G6 and Saturn Aura vehicles built from March 1, 2008 through June 27, 2008.Bulletin 14117 will provide repair instructions for replacing the torque sensor assembly and power steering motor controller unit in MY 2008 Malibu, G6 and Aura vehicles built from February 1, 2008 through February 28, 2008.Bulletin 14118 will provide repair instructions for replacing the power steering motor controller unit in MY 2008 Malibu, G6 and Aura vehicles built from October 1, 2007 through January 31, 2008.Analysis of information from all sources identified a total of 4,787 complaints and 30,560 warranty claims related to loss of power steering assist while driving in the MY 2004 through 2007 Saturn ION vehicles, resulting in a complaint rate of 14.3 incidents per thousand vehicles and a warranty claim rate of 9.1 percent.ODI?s analysis of alleged steering related crashes identified 12 with evidence indicating the incident was related to a loss of power steering assist. Two of the crash allegations involved low-speed curb impacts and are excluded from the resume crash count.Three incidents occurred in parking lots, six occurred while turning at street intersections, and one occurred on a highway exit ramp.The crashes in parking lots or intersections all occurred at speeds less than 30 mph.The crash on the highway exit ramp involved impact into a guard rail at approximately 35 mph.Two of the crashes resulted in injuries to the drivers.This investigation is closed.All ODI complaints associated with this closing resume are listed in the attachment pages.
RQ10004 · Electric Power Steering Failure
Opened Dec 15, 2010 · Closed Oct 5, 2011
Status: closed (inferred from source dates) · Steering; Steering:electric Power Assist System
ODI has received 846 complaints and GM identified 3,489 reports alleging sudden loss of steering power assist in model year (MY) 2004 through 2007 Saturn Ion vehicles manufactured and sold by General Motors Corporation (GM).Sixteen of these complaints alleged that the EPS warning lamp had illuminated before or during the loss of steering assist and the increased steering effort contributed to a crash. Two of the GM crash claims indicated that the driver was injured in the crash. In a previous Preliminary Evaluation PE10-005, ODI investigated the sudden loss of power steering assist in MY 2005 through 2010 Chevrolet Cobalt vehicles. In May 2011, in response to an ODI information request letter for RQ10-004, GM provided ODI with complaint, warranty and EPS system information related to EPS loss of assist for the Saturn ION and Peer vehicles Pontiac G6 and Chevrolet Malibu. In that response, GM indicated that the EPS system used in the subject vehicles was the same as that used in the MY2005 to 2010 Chevrolet Cobalt and Pontiac G5. In March 2010, GM recalled approximately 1.05 million Chevrolet Cobalt and Pontiac G5 vehicles (NHTSA recall no. 10V-073) to correct a defect with the EPS assist motor. The defect identified was described as a buildup of brush debris mixed with oily material on the EPS electric motor armature which causes the motor to stop functioning; the same problem identified in the current subject vehicles.ODI has duplicated this failure in both a Chevrolet Cobalt and Saturn Ion previously tested at the Vehicle Research and Test Center (VRTC). In the defect notification letter for the previously recalled Cobalt and G5 vehicles, GM stated that the vehicles may experience a sudden loss of assist that could occur at any time while driving and that if power steering was lost the vehicle would revert to manual steering mode and would require increased steering effort from the driver.ODI believes that, depending on driving circumstances this increase in steering effort could result in some loss of control and a crash.This investigation has been upgraded to an engineering analysis (EA11-014) to further assess the frequency, scope and safety consequences of a sudden loss of steering assist in the subject vehicles.
Additional source detail variants (2)
Steering:electric Power Assist System
ODI has received 846 complaints and GM identified 3,489 reports alleging sudden loss of steering power assist in model year (MY) 2004 through 2007 Saturn Ion vehicles manufactured and sold by General Motors Corporation (GM).Sixteen of these complaints alleged that the EPS warning lamp had illuminated before or during the loss of steering assist and the increased steering effort contributed to a crash. Two of the GM crash claims indicated that the driver was injured in the crash. In a previous Preliminary Evaluation PE10-005, ODI investigated the sudden loss of power steering assist in MY 2005 through 2010 Chevrolet Cobalt vehicles. In May 2011, in response to an ODI information request letter for RQ10-004, GM provided ODI with complaint, warranty and EPS system information related to EPS loss of assist for the Saturn ION and Peer vehicles Pontiac G6 and Chevrolet Malibu. In that response, GM indicated that the EPS system used in the subject vehicles was the same as that used in the MY2005 to 2010 Chevrolet Cobalt and Pontiac G5. In March 2010, GM recalled approximately 1.05 million Chevrolet Cobalt and Pontiac G5 vehicles (NHTSA recall no. 10V-073) to correct a defect with the EPS assist motor. The defect identified was described as a buildup of brush debris mixed with oily material on the EPS electric motor armature which causes the motor to stop functioning; the same problem identified in the current subject vehicles.ODI has duplicated this failure in both a Chevrolet Cobalt and Saturn Ion previously tested at the Vehicle Research and Test Center (VRTC). In the defect notification letter for the previously recalled Cobalt and G5 vehicles, GM stated that the vehicles may experience a sudden loss of assist that could occur at any time while driving and that if power steering was lost the vehicle would revert to manual steering mode and would require increased steering effort from the driver.ODI believes that, depending on driving circumstances this increase in steering effort could result in some loss of control and a crash.This investigation has been upgraded to an engineering analysis (EA11-014) to further assess the frequency, scope and safety consequences of a sudden loss of steering assist in the subject vehicles.
Steering
ODI has received 846 complaints and GM identified 3,489 reports alleging sudden loss of steering power assist in model year (MY) 2004 through 2007 Saturn Ion vehicles manufactured and sold by General Motors Corporation (GM).Sixteen of these complaints alleged that the EPS warning lamp had illuminated before or during the loss of steering assist and the increased steering effort contributed to a crash. Two of the GM crash claims indicated that the driver was injured in the crash. In a previous Preliminary Evaluation PE10-005, ODI investigated the sudden loss of power steering assist in MY 2005 through 2010 Chevrolet Cobalt vehicles. In May 2011, in response to an ODI information request letter for RQ10-004, GM provided ODI with complaint, warranty and EPS system information related to EPS loss of assist for the Saturn ION and Peer vehicles Pontiac G6 and Chevrolet Malibu. In that response, GM indicated that the EPS system used in the subject vehicles was the same as that used in the MY2005 to 2010 Chevrolet Cobalt and Pontiac G5. In March 2010, GM recalled approximately 1.05 million Chevrolet Cobalt and Pontiac G5 vehicles (NHTSA recall no. 10V-073) to correct a defect with the EPS assist motor. The defect identified was described as a buildup of brush debris mixed with oily material on the EPS electric motor armature which causes the motor to stop functioning; the same problem identified in the current subject vehicles.ODI has duplicated this failure in both a Chevrolet Cobalt and Saturn Ion previously tested at the Vehicle Research and Test Center (VRTC). In the defect notification letter for the previously recalled Cobalt and G5 vehicles, GM stated that the vehicles may experience a sudden loss of assist that could occur at any time while driving and that if power steering was lost the vehicle would revert to manual steering mode and would require increased steering effort from the driver.ODI believes that, depending on driving circumstances this increase in steering effort could result in some loss of control and a crash.This investigation has been upgraded to an engineering analysis (EA11-014) to further assess the frequency, scope and safety consequences of a sudden loss of steering assist in the subject vehicles.
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