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2009 Saturn Aura

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2009 Saturn Aura do not stand out strongly from the model-year median of 197.5.

About this comparison →

When problems were reported

Mileage at the reported incident

331 reports with mileage · 59 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Steering. Review the 210 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 65 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 59 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

12 crash reports2 fire reports9 injury reports

What owners actually said

390 reports
168,000 miles · Feb 28, 2018
Steering

STEERING WHEEL SHAKES BACK AND FORTH AT IDLE.

NHTSA ODI #11075371

166,000 miles · Feb 21, 2018
Steering

I EXPERIENCED A SUDDEN LOSS OF ELECTRIC POWER STEERING ASSIST THAT WHILE DRIVING. THESE HAS HAPPENED MULTIPLE TIMES AND IS STARTING TO OCCUR MORE FREQUENTLY. I HAVE TO TURN THE CAR OFF AND THEN RESTART IN ORDER FOR THE POWER STEERING TO WORK. THE CONSMER REFERENCED RECALL 14V153000, STATING THAT THE VEHICLE EXPERIENCED THE…

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I EXPERIENCED A SUDDEN LOSS OF ELECTRIC POWER STEERING ASSIST THAT WHILE DRIVING. THESE HAS HAPPENED MULTIPLE TIMES AND IS STARTING TO OCCUR MORE FREQUENTLY. I HAVE TO TURN THE CAR OFF AND THEN RESTART IN ORDER FOR THE POWER STEERING TO WORK. THE CONSMER REFERENCED RECALL 14V153000, STATING THAT THE VEHICLE EXPERIENCED THE SAME FAILURE AS DOCUMENTED. *JS *JS

NHTSA ODI #11073989

128,061 miles · Feb 21, 2018
Steering

UPON MAKING A TURN ONTO A BUSY STREET THE POWER STEERING WENT OUT AND I ALMOST HIT THE CURB. I FELT PAIN IN MY BACK AND WRIST TRYING TO STEER THE CAR.

NHTSA ODI #11073985

128,061 miles · Feb 20, 2018
SteeringInjury

UPON MAKING A TURN ON A BUSY STREET MY POWER STEERING WENT OUT AND I ALMOST HIT THE CURB. THIS INCIDENT HURT MY WRIST AND BACK STRUGGLING WITH THE STEERING.

NHTSA ODI #11073966

106,000 miles · Feb 20, 2018
Electronic Stability Control (esc)Steering

TL* THE CONTACT OWNS A 2009 SATURN AURA. WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED AND THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR DISPLAYED PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN AND ESC NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED.…

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TL* THE CONTACT OWNS A 2009 SATURN AURA. WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED AND THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR DISPLAYED PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN AND ESC NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RESEARCHED THE FAILURE AND FOUND A RECALL ONLINE. THE CONTACT CALLED BERGER CHEVROLET (2525 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 949-5200) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

NHTSA ODI #11073896

Mileage unknown · Feb 15, 2018
Power Train

I BOUGHT 2009 SATURN AURA BRAND NEW AND IT ONLY HAS 50,000 MILES AND NOW I HAVE TRANSMISSION ISSUES . CALLED THE 800 NUMBER TO SATURN AND THEY GAVE ME A VOUCHER SO I COULD TAKE IT TO A CHEVROLET DEALER SO I DID THE CAR CHECKED OUT AND IT CAME UP WITH A CODE PO601 TRANS ELECTRO CONTROL MODULE THEY SAID I NEED A TRANSMISSION VAL…

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I BOUGHT 2009 SATURN AURA BRAND NEW AND IT ONLY HAS 50,000 MILES AND NOW I HAVE TRANSMISSION ISSUES . CALLED THE 800 NUMBER TO SATURN AND THEY GAVE ME A VOUCHER SO I COULD TAKE IT TO A CHEVROLET DEALER SO I DID THE CAR CHECKED OUT AND IT CAME UP WITH A CODE PO601 TRANS ELECTRO CONTROL MODULE THEY SAID I NEED A TRANSMISSION VALVE BODY WORK AND FLUSH . APRIL 2009 THEY CAME OUT WITH A TSB SEPT 7 2009 AND IN MAY THEY CAME OUT WITH ANOTHER TSB PIP-4327A. IN AUGUST OF 2009 I HAD BOUGHT MY SATURN AND I GUESS IT HAD TRANSMISSION PROBLEMS IF I WOULD OF KNOWN THIS ! I WOULDN'T OF BOUGHT THE SATURN . I BOUGHT MY FIRST 1991 SATURN SL2 AND IT GAVE ME 200,000 MILES. I THINK THERE SHOULD BE A FACTORY WARRANTY ON MY SATURN.

NHTSA ODI #11073113

Mileage unknown · Feb 5, 2018
Steering

MY POWER STEERING KEEPS LOCKING UP AND THE LIGHT ON THE DASH BOARD COMES ON. IT HAS HAPPENED 3 TIMES NOW WHILE DRIVING ON A CITY STREET, THE HIGHWAY WHILE DRIVING AND WHEN EXITING IT WAS HARD TO TURN AND THE 3RD TIME WHEN I STARTED THE CAR THE LIGHT LIT UP ON THE DASHBOARD. I DO NOT HAVE A PHOTO BUT I DID STOP AT AN AUTO ZONE AN…

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MY POWER STEERING KEEPS LOCKING UP AND THE LIGHT ON THE DASH BOARD COMES ON. IT HAS HAPPENED 3 TIMES NOW WHILE DRIVING ON A CITY STREET, THE HIGHWAY WHILE DRIVING AND WHEN EXITING IT WAS HARD TO TURN AND THE 3RD TIME WHEN I STARTED THE CAR THE LIGHT LIT UP ON THE DASHBOARD. I DO NOT HAVE A PHOTO BUT I DID STOP AT AN AUTO ZONE AND HAVE THE CODE READ. I HAVEN'T BEEN IN AN ACCIDENT YET, BUT AM AFRAID IT WILL HAPPEN.

NHTSA ODI #11067117

145,000 miles · Feb 5, 2018
Electronic Stability Control (esc)Steering

WHILE DRIVING THE SERVICE ESC & POWER STEERING WARNING CAME ON. AT THIS POINT THE POWER STEERING STOPPED FUNCTIONING AND STEERING BECAME VERY DIFFICULT ESPECIALLY AT LOWER SPEEDS. THERE HAS BEEN A RECALL FOR THIS ISSUE FOR THIS MODEL, BUT MY VIN NUMBER IS NOT SHOWING UP AS ONE OF THE VEHICLES RECALLED EVEN THOUGH IT APPEARS TO H…

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WHILE DRIVING THE SERVICE ESC & POWER STEERING WARNING CAME ON. AT THIS POINT THE POWER STEERING STOPPED FUNCTIONING AND STEERING BECAME VERY DIFFICULT ESPECIALLY AT LOWER SPEEDS. THERE HAS BEEN A RECALL FOR THIS ISSUE FOR THIS MODEL, BUT MY VIN NUMBER IS NOT SHOWING UP AS ONE OF THE VEHICLES RECALLED EVEN THOUGH IT APPEARS TO HAVE THE PROBLEM. GM OBVIOUSLY HAS MORE DEFECTIVE PARTS INSTALLED ON ADDITIONAL VIN'S. THIS CAN BE A VERY DANGEROUS PROBLEM DEPENDING ON WHEN IT OCCURS. THE PROBLEM RESETS WHEN YOU TURN OFF THE CAR AND RESTART IT, BUT IT HAS NOW HAPPENED 4 TIMES WHILE DRIVING SINCE THE INITIAL OCCURRENCE.

NHTSA ODI #11066924

105,000 miles · Jan 29, 2018
Electronic Stability Control (esc)Steering

INTERMITTENTLY ESC POWER STEERING WILL POP UP IN DISPLAY, POWER STEERING WILL QUIT WORKING AND ALMOST IMPOSSIBLE TO TURN, DEALER STATES NO RECALL FOR THIS PROBLEM

NHTSA ODI #11065630

177,000 miles · Jan 25, 2018
Electronic Stability Control (esc)Steering

VEHICLE IS HARD TO STEER WHILE DRIVING, THEN ESC POWER STEERING OFF APPEAR ON THE DRIVER INFORMATION CENTER ON DASH.

NHTSA ODI #11064844

Official recalls

4

14V252000 · Electrical System:wiring; Electronic Stability Control (esc); Exterior Lighting:brake Lights; Exterior Lighting:brake Lights:switch; Vehicle Speed Control:cruise Control

May 14, 2014

General Motors LLC (GM) is recalling certain model year 2004-2012 Chevrolet Malibu vehicles manufactured May 16, 2003, through October 11, 2012, 2004-2007 Malibu Maxx vehicles manufactured June 25, 2003, through April 5, 2007, 2005-2010 Pontiac G6 vehicles manufactured May 26, 2004, through January 4, 2010, and 2007-2010 Saturn Aura vehicles manufactured April 24, 2006, through May 26, 2009. In the affected vehicles, increased resistance in the Body Control Module (BCM) connection may result in voltage fluctuations in the Brake Apply Sensor (BAS) circuit. These fluctuations can cause one or more of these conditions: the brake lights to illuminate without the brake pedal being pushed; the brake lights to not illuminate when the pedal is pushed; difficulty disengaging the cruise control; moving the gear shifter out of the 'PARK' position without pushing the brake; and disablement of crash avoidance features such as traction control, electronic stability control, and panic braking assist features.

Consequence & remedy

Consequence: Any of the above failure conditions increases the risk of a crash.

Remedy: GM will notify owners, and dealers will attach the wiring harness to the BCM with a spacer, apply dielectric lubricant to both the BCM and harness connector and the BAS and harness connector, and will relearn the brake pedal home position, free of charge. The manufacturer distributed an Interim letter to customers on July 14, 2014. The recall began on August 18, 2014. Owners may contact General Motors customer service at 1-800-222-1020 (Chevrolet), 1-800-762-2737 (Pontiac), 1-800-553-6000 (Saturn). GM's number for this recall is 13036.

Additional source detail variants (5)

Electronic Stability Control (esc)

General Motors LLC (GM) is recalling certain model year 2004-2012 Chevrolet Malibu vehicles manufactured May 16, 2003, through October 11, 2012, 2004-2007 Malibu Maxx vehicles manufactured June 25, 2003, through April 5, 2007, 2005-2010 Pontiac G6 vehicles manufactured May 26, 2004, through January 4, 2010, and 2007-2010 Saturn Aura vehicles manufactured April 24, 2006, through May 26, 2009. In the affected vehicles, increased resistance in the Body Control Module (BCM) connection may result in voltage fluctuations in the Brake Apply Sensor (BAS) circuit. These fluctuations can cause one or more of these conditions: the brake lights to illuminate without the brake pedal being pushed; the brake lights to not illuminate when the pedal is pushed; difficulty disengaging the cruise control; moving the gear shifter out of the 'PARK' position without pushing the brake; and disablement of crash avoidance features such as traction control, electronic stability control, and panic braking assist features.

Consequence: Any of the above failure conditions increases the risk of a crash.

Remedy: GM will notify owners, and dealers will attach the wiring harness to the BCM with a spacer, apply dielectric lubricant to both the BCM and harness connector and the BAS and harness connector, and will relearn the brake pedal home position, free of charge. The manufacturer distributed an Interim letter to customers on July 14, 2014. The recall began on August 18, 2014. Owners may contact General Motors customer service at 1-800-222-1020 (Chevrolet), 1-800-762-2737 (Pontiac), 1-800-553-6000 (Saturn). GM's number for this recall is 13036.

Vehicle Speed Control:cruise Control

General Motors LLC (GM) is recalling certain model year 2004-2012 Chevrolet Malibu vehicles manufactured May 16, 2003, through October 11, 2012, 2004-2007 Malibu Maxx vehicles manufactured June 25, 2003, through April 5, 2007, 2005-2010 Pontiac G6 vehicles manufactured May 26, 2004, through January 4, 2010, and 2007-2010 Saturn Aura vehicles manufactured April 24, 2006, through May 26, 2009. In the affected vehicles, increased resistance in the Body Control Module (BCM) connection may result in voltage fluctuations in the Brake Apply Sensor (BAS) circuit. These fluctuations can cause one or more of these conditions: the brake lights to illuminate without the brake pedal being pushed; the brake lights to not illuminate when the pedal is pushed; difficulty disengaging the cruise control; moving the gear shifter out of the 'PARK' position without pushing the brake; and disablement of crash avoidance features such as traction control, electronic stability control, and panic braking assist features.

Consequence: Any of the above failure conditions increases the risk of a crash.

Remedy: GM will notify owners, and dealers will attach the wiring harness to the BCM with a spacer, apply dielectric lubricant to both the BCM and harness connector and the BAS and harness connector, and will relearn the brake pedal home position, free of charge. The manufacturer distributed an Interim letter to customers on July 14, 2014. The recall began on August 18, 2014. Owners may contact General Motors customer service at 1-800-222-1020 (Chevrolet), 1-800-762-2737 (Pontiac), 1-800-553-6000 (Saturn). GM's number for this recall is 13036.

Exterior Lighting:brake Lights:switch

General Motors LLC (GM) is recalling certain model year 2004-2012 Chevrolet Malibu vehicles manufactured May 16, 2003, through October 11, 2012, 2004-2007 Malibu Maxx vehicles manufactured June 25, 2003, through April 5, 2007, 2005-2010 Pontiac G6 vehicles manufactured May 26, 2004, through January 4, 2010, and 2007-2010 Saturn Aura vehicles manufactured April 24, 2006, through May 26, 2009. In the affected vehicles, increased resistance in the Body Control Module (BCM) connection may result in voltage fluctuations in the Brake Apply Sensor (BAS) circuit. These fluctuations can cause one or more of these conditions: the brake lights to illuminate without the brake pedal being pushed; the brake lights to not illuminate when the pedal is pushed; difficulty disengaging the cruise control; moving the gear shifter out of the 'PARK' position without pushing the brake; and disablement of crash avoidance features such as traction control, electronic stability control, and panic braking assist features.

Consequence: Any of the above failure conditions increases the risk of a crash.

Remedy: GM will notify owners, and dealers will attach the wiring harness to the BCM with a spacer, apply dielectric lubricant to both the BCM and harness connector and the BAS and harness connector, and will relearn the brake pedal home position, free of charge. The manufacturer distributed an Interim letter to customers on July 14, 2014. The recall began on August 18, 2014. Owners may contact General Motors customer service at 1-800-222-1020 (Chevrolet), 1-800-762-2737 (Pontiac), 1-800-553-6000 (Saturn). GM's number for this recall is 13036.

Exterior Lighting:brake Lights

General Motors LLC (GM) is recalling certain model year 2004-2012 Chevrolet Malibu vehicles manufactured May 16, 2003, through October 11, 2012, 2004-2007 Malibu Maxx vehicles manufactured June 25, 2003, through April 5, 2007, 2005-2010 Pontiac G6 vehicles manufactured May 26, 2004, through January 4, 2010, and 2007-2010 Saturn Aura vehicles manufactured April 24, 2006, through May 26, 2009. In the affected vehicles, increased resistance in the Body Control Module (BCM) connection may result in voltage fluctuations in the Brake Apply Sensor (BAS) circuit. These fluctuations can cause one or more of these conditions: the brake lights to illuminate without the brake pedal being pushed; the brake lights to not illuminate when the pedal is pushed; difficulty disengaging the cruise control; moving the gear shifter out of the 'PARK' position without pushing the brake; and disablement of crash avoidance features such as traction control, electronic stability control, and panic braking assist features.

Consequence: Any of the above failure conditions increases the risk of a crash.

Remedy: GM will notify owners, and dealers will attach the wiring harness to the BCM with a spacer, apply dielectric lubricant to both the BCM and harness connector and the BAS and harness connector, and will relearn the brake pedal home position, free of charge. The manufacturer distributed an Interim letter to customers on July 14, 2014. The recall began on August 18, 2014. Owners may contact General Motors customer service at 1-800-222-1020 (Chevrolet), 1-800-762-2737 (Pontiac), 1-800-553-6000 (Saturn). GM's number for this recall is 13036.

Electrical System:wiring

General Motors LLC (GM) is recalling certain model year 2004-2012 Chevrolet Malibu vehicles manufactured May 16, 2003, through October 11, 2012, 2004-2007 Malibu Maxx vehicles manufactured June 25, 2003, through April 5, 2007, 2005-2010 Pontiac G6 vehicles manufactured May 26, 2004, through January 4, 2010, and 2007-2010 Saturn Aura vehicles manufactured April 24, 2006, through May 26, 2009. In the affected vehicles, increased resistance in the Body Control Module (BCM) connection may result in voltage fluctuations in the Brake Apply Sensor (BAS) circuit. These fluctuations can cause one or more of these conditions: the brake lights to illuminate without the brake pedal being pushed; the brake lights to not illuminate when the pedal is pushed; difficulty disengaging the cruise control; moving the gear shifter out of the 'PARK' position without pushing the brake; and disablement of crash avoidance features such as traction control, electronic stability control, and panic braking assist features.

Consequence: Any of the above failure conditions increases the risk of a crash.

Remedy: GM will notify owners, and dealers will attach the wiring harness to the BCM with a spacer, apply dielectric lubricant to both the BCM and harness connector and the BAS and harness connector, and will relearn the brake pedal home position, free of charge. The manufacturer distributed an Interim letter to customers on July 14, 2014. The recall began on August 18, 2014. Owners may contact General Motors customer service at 1-800-222-1020 (Chevrolet), 1-800-762-2737 (Pontiac), 1-800-553-6000 (Saturn). GM's number for this recall is 13036.

14V153000 · Steering:electric Power Assist System

Mar 31, 2014

General Motors LLC (GM) is recalling certain model year 2004-2006 and 2008-2009 Chevrolet Malibu, 2004-2006 Malibu Maxx, 2009-2010 HHR (non-turbo), 2010 Cobalt, 2008-2009 Saturn Aura and 2004-2007 Ion, and 2005-2009 Pontiac G6. In the affected vehicles, there may be a sudden loss of electric power steering (EPS) assist that could occur at any time while driving.

Consequence & remedy

Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will perform one of four bulletins. Parts are not currently available. GM expects to send an interim notification around May 28, 2014. When parts are available, owners will be mailed a second letter to come in to have the applicable bulletin applied. Bulletin 14115 covers model year 2004-2007 Saturn Ion, 2009-2010 Chevrolet HHR and 2010 Chevrolet Cobalts. Dealers will replace the EPS motor. Bulletin 14116 covers model year 2004-2006 Chevrolet Malibu and Malibu Maxx, 2005-2006 Pontiac G6 and 2008-2009 Chevrolet Malibu, Pontiac G6 and Saturn Aura built from March 1, 2008, through June 27, 2008. Dealers will replace the torque sensor assembly. Bulletin 14117 covers model year 2008 Chevrolet Malibu, Pontiac G6 and Saturn Aura built from February 1, 2008, through February 28, 2008. Dealers will replace the torque sensor assembly and EPS motor controller unit. Bulletin 14118 covers model year 2008 Chevrolet Malibu, Pontiac G6 and Saturn Aura built from October 1, 2007, through January 31, 2008. Dealers will replace the EPS motor controller unit. The recall began on July 17, 2014. Owners may contact Chevrolet at 1-800-630-2438, Saturn at 1-800-553-6000, and Pontiac at 1-800-620-7668. GM's number for this recall is N140115. Note: GM bulletin number 14119 will be implemented for model year 2006-2008 and early production of 2009 Chevrolet HHR (non-turbo) and model year 2003 Saturn ION to provide EPS Motor replacement for the life of the vehicle.

12V460000 · Power Train:automatic Transmission:gear Position Indication (prndl)

Sep 18, 2012

General Motors (GM) is recalling certain model year 2007-2010 Saturn Aura and model year 2008-2010 Chevrolet Malibu and Pontiac G6 vehicles, equipped with a 4-speed automatic transmission. On these vehicles, the tabs on the transmission shift cable end may fracture and separate.

Consequence & remedy

Consequence: If the tabs were to fracture and separate, the shift lever and the actual position of the transmission gear may not match. The driver would be able to move the shifter to 'PARK' and remove the ignition key, but the transmission gear may not be in 'PARK.' The vehicle may not be able to be restarted and the vehicle could roll away after the driver has exited the vehicle, resulting in a possible crash without prior warning.

Remedy: GM will notify owners, and dealers will install a retainer over the cable end or replace the shift cable as necessary. This service will be performed free of charge. Notification to owners began on on November 9, 2012. Owners were instructed to not bring their vehicles for repair until January 2013. Owners may contact General Motors at 1-800-521-7300.

09V073000 · Power Train:automatic Transmission:lever And Linkage:column Shift

Mar 6, 2009

GENERAL MOTORS IS RECALLING 276,729 MY 2009 BUICK ENCLAVE, CHEVROLET COBALT, HHR, MALIBU, TRAVERSE, GMC ACADIA, PONTIAC G5, G6 AND SATURN AURA AND OUTLOOK PASSENGER VEHICLES. THESE VEHICLES FAIL TO COMPLY WITH FEDERAL MOTOR VEHICLES SAFETY STANDARD 102, "TRANSMISSION SHIFT POSITION SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT", AND FMVSS 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION". ON SOME OF THESE VEHICLES, THE TRANSMISSION SHIFT CABLE ADJUSTMENT CLIP MAY NOT BE FULLY ENGAGED. IF THE CLIP IS NOT FULLY ENGAGED, THE SHIFT LEVER AND THE ACTUAL POSITION OF THE TRANSMISSION GEAR MAY NOT MATCH. WITH THIS CONDITION, THE DRIVE COULD MOVE THE SHIFTER TO "PARK" AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN "PARK".

Consequence & remedy

Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.

Remedy: DEALERS WILL INSPECT AND ENSURE THAT THE SHIFT CABLE ADJUSTMENT CLIP IS FULLY ENGAGED. IN THE EVENT THAT THE CLIP DOES NOT ENGAGE, THE SHIFT CABLE WILL BE REPLACED FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR BEFORE MARCH 24, 2009. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463, PONTIAC AT 1-800-620-7668 AND SATURN AT 1-800-972-8876 OR AT WWW.GMOWNERCENTER.COM.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

AQ10001 · Fleet Vehicle Recall Completion Audit

Opened Nov 18, 2010 · Closed Dec 28, 2015

Status: closed (inferred from source dates) · Unknown Or Other

On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.