NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
189 reportsMileage unknown · Mar 7, 2023
Electrical System
The contact owns a 2022 Ram 3500. The contact received notification of the NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of…
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The contact owns a 2022 Ram 3500. The contact received notification of the NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was notified of the failure and the contact was informed that the part was not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA ODI #11510657
5,000 miles · Mar 6, 2023
Power Train
The contact's son owns a 2022 Ram 3500. The contact stated while her son was driving at highway speeds, an abnormal noise started coming from the vehicle, and the vehicle lost motive power and stalled without warning. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with transmission failure. The vehi…
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The contact's son owns a 2022 Ram 3500. The contact stated while her son was driving at highway speeds, an abnormal noise started coming from the vehicle, and the vehicle lost motive power and stalled without warning. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with transmission failure. The vehicle remained in the dealer's possession for two months before the repair was completed. Soon after the vehicle was returned, the failure recurred while driving at highway speeds. The vehicle was towed to an unknown dealer where it remained. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 5,000.
NHTSA ODI #11510363
Mileage unknown · Mar 6, 2023
Power Train
My vehicle suffered a complete transmission failure without any warning signs. Transmission completely stoppped working in Downtown Atlanta during rush hour traffic leaving me stranded in middle of 7 lanes of traffic. Vehicle was towed to dealer and diagnosed failure was due to failed snap ring in transmission. It is a known …
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My vehicle suffered a complete transmission failure without any warning signs. Transmission completely stoppped working in Downtown Atlanta during rush hour traffic leaving me stranded in middle of 7 lanes of traffic. Vehicle was towed to dealer and diagnosed failure was due to failed snap ring in transmission. It is a known problem in 22'-23' model year Ram 3500, 4500, 5500 trucks. Ram calls it the K1 snap ring TSB. reference attached spreadsheet. Over app. 40 day period 127 trucks have all been confirmed to have same exact issue. Ram has limited supply of repair parts available. Average time to get customers truck back on the road is currently averaging 37 days. my dealer told me to figure 2-3 months of down time. I was told service centers can only order 1 K1 TSB Parts kits every 7 days and they take roughly a month to receive. I was told there are 4 truck in his service center ahead of mine that still need same parts kits ordered. I have been trying for 7 days now (multiple times a day) to get a case agent from Ram customer care to return my calls. Still have not received a return phone call.
NHTSA ODI #11510289
Mileage unknown · Mar 4, 2023
Power TrainUnknown Or Other
Transmission damaged on a brand new truck this is my 2nd truck this happens to they are both at the dealer with a transmission damage dealer is saying parts are in backorder and they have me without a worktruck 2 brand new truck. Dealer have had my truck for over 30 days since Feb 02 23
NHTSA ODI #11510116
Mileage unknown · Feb 23, 2023
Power Train
I was pulling our camper from Southern Wisconsin to North Central Oregon for work. While driving through a snow storm, in stop and go traffic outside of Minneapolis, I felt and heard a loud clunk. Vehicle lost gears 1-4, gears 5,6, and reverse were all that were available. It was a dangerous situation due to being stranded in t…
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I was pulling our camper from Southern Wisconsin to North Central Oregon for work. While driving through a snow storm, in stop and go traffic outside of Minneapolis, I felt and heard a loud clunk. Vehicle lost gears 1-4, gears 5,6, and reverse were all that were available. It was a dangerous situation due to being stranded in the left lane on I-94 during snow storm with white out conditions. This could have been even worse had the transmission failed while going over the mountains to Oregon. Transmission failed at 9117 miles on 01/03/2023. Expected parts for repair estimated to be 03/22/2023. This is a much bigger problem than is being represented on here with reports. My truck is listed on a spread sheet put together by a fellow member of a Ram truck Facebook group that is tracking these failures. My truck was the third added to the list on 01/05/2023. There are now over 90 trucks on the spreadsheet since then. See spreadsheet attached. Link to living document is: https://docs.google.com/spreadsheets/d/1Xg18aVlccuIj0u6cV4dmxSg0JCR8BoAduc8D8kZoFA0/edit.
NHTSA ODI #11508790
Mileage unknown · Feb 23, 2023
Power Train
TRANSMISSION FAILURE FAILED ON THE HIGHWAY VEHICLE WAS TOWED TO DELAER WHERE PROBLEM WAS CONFIRMED NO WARNING LIGHTS UNTIL TRANSMISSION FAILED. CHECK ENGINE LIGHT CAME ON WHEN FAILED.
NHTSA ODI #11508754
Mileage unknown · Feb 18, 2023
Power Train
The transmission lost gears 1 through 4 on the freeway in traffic. We were going approximately 25mph in the fast lane when it happened. We were lucky enough to have enough speed to make it to the shoulder, but were left stranded on the shoulder. Truck is at dealer needing a transmission replacement that can't be ordered at thi…
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The transmission lost gears 1 through 4 on the freeway in traffic. We were going approximately 25mph in the fast lane when it happened. We were lucky enough to have enough speed to make it to the shoulder, but were left stranded on the shoulder. Truck is at dealer needing a transmission replacement that can't be ordered at this time.
NHTSA ODI #11507973
Mileage unknown · Feb 17, 2023
Power Train
I lost the transmission in my truck. Lost 1st thru 4th gears . I was in reverse and my truck made a loud clunk/bang the dash stated 4wheel drive unavailable. The engine light came on and it went into limp mode. 40mph top speed. I got it to the dealer on 12\23\22 and the truck has been there since. Ram is now claiming no eta of a…
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I lost the transmission in my truck. Lost 1st thru 4th gears . I was in reverse and my truck made a loud clunk/bang the dash stated 4wheel drive unavailable. The engine light came on and it went into limp mode. 40mph top speed. I got it to the dealer on 12\23\22 and the truck has been there since. Ram is now claiming no eta of any sort and there is an engineering problem with the transmission. I worry that someone could get injured if the transmission fails at speed of in traffic. Please look into this before someone gets hurt.
NHTSA ODI #11507790
800 miles · Feb 17, 2023
Power Train
The contact owns a 2022 Ram 3500. The contact stated while driving 40 MPH and towing a 40-ft trailer ascending a mountain, a loud clunking noise was coming from the vehicle. The contact stated that the vehicle decelerated. The contact stated that the vehicle failed to accelerate while depressing the accelerator pedal. The vehicl…
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The contact owns a 2022 Ram 3500. The contact stated while driving 40 MPH and towing a 40-ft trailer ascending a mountain, a loud clunking noise was coming from the vehicle. The contact stated that the vehicle decelerated. The contact stated that the vehicle failed to accelerate while depressing the accelerator pedal. The vehicle was driven very slowly to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage 800.
NHTSA ODI #11507774
10 miles · Feb 14, 2023
Electrical SystemInjury
The contact owns a 2022 Ram 3500. The contact stated that the vehicle was purchased brand new. The contact stated while driving at various speeds after the dealer had delivered the vehicle to him, he felt a significant buzzing sensation. The contact stated that the sensation was extremely strong and had caused him and his friend…
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The contact owns a 2022 Ram 3500. The contact stated that the vehicle was purchased brand new. The contact stated while driving at various speeds after the dealer had delivered the vehicle to him, he felt a significant buzzing sensation. The contact stated that the sensation was extremely strong and had caused him and his friend who was occupying the front passenger seat to have headaches. The vehicle was taken to the dealer the next day. The dealer diagnosed that the vehicle was experiencing an extremely High Electric Magnetic Frequency. The dealer took the dash apart and wrapped it in shielding foil to temper the radiation. However, the failure persisted. Chrysler Regional Representative informed the contact that he could continue to drive the vehicle as it was still performing as designed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 10.
NHTSA ODI #11507258
Official recalls
12Nov 6, 2025
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 1500, Ram 2500, Ram 3500, Ram 4500, and Ram 5500 vehicles. The steering column control module may cause the driver's side air bag not to deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: A driver's side air bag that does not deploy as intended increases the risk of injury in a crash.
Remedy: Dealers will replace the steering column control module, free of charge. Owner notification letters were mailed beginning December 11, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 14C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.
Additional source detail variants (2)
Steering:steering Control Module
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 1500, Ram 2500, Ram 3500, Ram 4500, and Ram 5500 vehicles. The steering column control module may cause the driver's side air bag not to deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: A driver's side air bag that does not deploy as intended increases the risk of injury in a crash.
Remedy: Dealers will replace the steering column control module, free of charge. Owner notification letters were mailed beginning December 11, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 14C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.
Air Bags:frontal
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 1500, Ram 2500, Ram 3500, Ram 4500, and Ram 5500 vehicles. The steering column control module may cause the driver's side air bag not to deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: A driver's side air bag that does not deploy as intended increases the risk of injury in a crash.
Remedy: Dealers will replace the steering column control module, free of charge. Owner notification letters were mailed beginning December 11, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 14C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.
Jun 13, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
Jun 6, 2024
Chrysler (FCA US, LLC) is recalling certain 2022 Dodge Durango and Ram 2500 and 3500 vehicles. Due to a software malfunction, the ABS control module may disable the electronic stability control system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Consequence & remedy
Consequence: Driving with a disabled electronic stability control system can increase the risk of a crash.
Remedy: Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed beginning July 11, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 55B.
Additional source detail variants (2)
Service Brakes, Air:antilock:control Unit/module
Chrysler (FCA US, LLC) is recalling certain 2022 Dodge Durango and Ram 2500 and 3500 vehicles. Due to a software malfunction, the ABS control module may disable the electronic stability control system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Consequence: Driving with a disabled electronic stability control system can increase the risk of a crash.
Remedy: Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed beginning July 11, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 55B.
Electronic Stability Control (esc):control Module
Chrysler (FCA US, LLC) is recalling certain 2022 Dodge Durango and Ram 2500 and 3500 vehicles. Due to a software malfunction, the ABS control module may disable the electronic stability control system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Consequence: Driving with a disabled electronic stability control system can increase the risk of a crash.
Remedy: Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed beginning July 11, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 55B.
Sep 28, 2023
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram 1500, Ram 3500 Cab Chassis with GVWR less than 10,000 lbs., and 2022-2024 Ram 2500 vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the radio software, free of charge. Owner notification letters were mailed October 24, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 97A.
Feb 9, 2023
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Ram 2500, 3500, 3500 Cab Chassis, and 4500, 5500 Cab Chassis vehicles equipped with a Cummins 6.7L Turbo Diesel engine. An electrical short may occur in the heater grid relay with the ignition on or off.
Consequence & remedy
Consequence: An electrical short in the relay can result in an engine compartment fire with the ignition on or off, increasing the risk of injury.
Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the relay, free of charge. This will be a Phased campaign. Phase 1 will include 2023 model year vehicles. FCA US will notify dealers on or about 3/23/2023 and begin notifying owners on or about 4/5/2023. Phase 2 will include 2022 model year vehicles and Phase 3 will include 2021 model year vehicles. FCA US will notify dealers and owners on or about 4/27/2023 for Phase 2 and 5/11/2023 for Phase 3. Interim owner notification letters informing owners of the safety risk were mailed March 28, 2023. Owner notification letters are expected to be mailed April 5, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 13A. This recall is an expansion of and supersedes recall number 21V-798.
Dec 8, 2022
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
Consequence & remedy
Consequence: An unintended tailgate opening while driving may result in a loss of unsecured cargo, possibly creating a road hazard and increasing the risk of a crash.
Remedy: Dealers will inspect the tailgate striker alignment to the box latch and adjust, if necessary, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZB8.
Nov 10, 2022
FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.
Consequence & remedy
Consequence: Leaking transmission fluid may contact an ignition source within the engine compartment, increasing the risk of a fire.
Remedy: Dealers will replace the transmission dipstick and transmission vent assembly, free of charge. Owner notification letters were mailed December 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. Chrysler's number for this recall is ZA3.
Aug 26, 2022
Chrysler (FCA US, LLC) is recalling certain 2022 Ram 3500, 3500 Cab Chassis, Ram 2500, and 4500 and 5500 Cab Chassis vehicles equipped with Cummins 6.7L turbo diesel engines. The engine control module (ECM) may have been built with a misaligned capacitor that can short-circuit, resulting in an internal loss of communication.
Consequence & remedy
Consequence: An internal loss of communication can result in a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will replace the ECM, free of charge. Owner notification letters were mailed October 20, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z87.
Jun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2022 Ram 1500, 2500 pickup trucks, and 3500 Cab Chassis vehicles with GVWR less than 10,000 lbs. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will reprogram the radio software, free of charge. Owner notification letters were mailed July 5, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z47.
Mar 10, 2022
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Consequence & remedy
Consequence: An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash.
Remedy: Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed March 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z20.
Additional source detail variants (2)
Electronic Stability Control (esc)
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Consequence: An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash.
Remedy: Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed March 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z20.
Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Consequence: An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash.
Remedy: Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed March 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z20.
Nov 24, 2021
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 2500, Ram 3500, and 2021 Ram 1500 Classic pickup trucks. The side air bag inflatable curtain (SABIC) assemblies may have been manufactured with the incorrect amount of compressed gas, which can result in an improper air bag deployment.
Consequence & remedy
Consequence: An air bag that deploys improperly can increase the risk of injury in a crash.
Remedy: Dealers will replace the SABIC assemblies, free of charge. Owner notification letters were mailed January 17, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y99.
Oct 14, 2021
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 3500, 2500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. An electrical short in the relay may cause a vehicle fire with the ignition on or off.
Consequence & remedy
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised to park these vehicles outside of buildings or structures, and not near other vehicles, until the vehicle has been remedied. Dealers will inspect and, if needed, replace the Solid State Intake Heater Grid Relay ("Relay"); if FCA US Recall ID Y08 (NHTSA Recall ID 21V-163) is open, then insulating material will be applied to the Relay after inspection. Owner notification letters were mailed November 10, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y76. This recall has been superseded by 23V060.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2PE26002 · Loss Of Power Steering Assist
Opened Mar 2, 2026 · No close date supplied
Status: open (inferred from source dates) · Electrical System:wiring:connectors/plugs/receptacles; Steering; Steering:electric Power Assist System; Steering:rack And Pinion:rack
The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. Failure of the power steering assist system can result in increased steering effort required to control the vehicle. An increase in steering effort can potentially lead to a loss of directional control of the vehicle. Several received reports allege failures of the steering rack with specific reports citing water intrusion into the electrical connectors of the electric power steering control module. ODI is opening this Preliminary Evaluation (PE) to assess the scope and root cause of potential defects in 2022-2023 RAM ProMaster steering systems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (4)
Electrical System:wiring:connectors/plugs/receptacles
The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. Failure of the power steering assist system can result in increased steering effort required to control the vehicle. An increase in steering effort can potentially lead to a loss of directional control of the vehicle. Several received reports allege failures of the steering rack with specific reports citing water intrusion into the electrical connectors of the electric power steering control module. ODI is opening this Preliminary Evaluation (PE) to assess the scope and root cause of potential defects in 2022-2023 RAM ProMaster steering systems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering
The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. Failure of the power steering assist system can result in increased steering effort required to control the vehicle. An increase in steering effort can potentially lead to a loss of directional control of the vehicle. Several received reports allege failures of the steering rack with specific reports citing water intrusion into the electrical connectors of the electric power steering control module. ODI is opening this Preliminary Evaluation (PE) to assess the scope and root cause of potential defects in 2022-2023 RAM ProMaster steering systems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering:electric Power Assist System
The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. Failure of the power steering assist system can result in increased steering effort required to control the vehicle. An increase in steering effort can potentially lead to a loss of directional control of the vehicle. Several received reports allege failures of the steering rack with specific reports citing water intrusion into the electrical connectors of the electric power steering control module. ODI is opening this Preliminary Evaluation (PE) to assess the scope and root cause of potential defects in 2022-2023 RAM ProMaster steering systems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering:rack And Pinion:rack
The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. Failure of the power steering assist system can result in increased steering effort required to control the vehicle. An increase in steering effort can potentially lead to a loss of directional control of the vehicle. Several received reports allege failures of the steering rack with specific reports citing water intrusion into the electrical connectors of the electric power steering control module. ODI is opening this Preliminary Evaluation (PE) to assess the scope and root cause of potential defects in 2022-2023 RAM ProMaster steering systems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
PE24009 · 2022 RAM Transmission Snap Ring Failure
Opened Mar 27, 2024 · No close date supplied
Status: open (inferred from source dates) · Power Train:automatic Transmission; Power Train:automatic Transmission:internal:clutches/bands
The Office of Defect Investigations (ODI) has received 82 complaints alleging loss of motive power due to an internal transmission failure of the K1 snap ring in model year 2022 Ram 3500, 4500, and 5500 vehicles. Of these complaints, 16 describe a complete loss of motive power at speeds greater than 25 miles per hour, without the ability for the vehicle to resume normal operation. The subject vehicles can be up-fit as an ambulance and other emergency response vehicle or may be heavily loaded when used for towing. During the failure event, the snap ring becomes dislodged and forward gears 1-4 are no longer functional, potentially leaving the vehicle disabled in or near the roadway and/or negatively affect the emergency mission. ODI contacted the manufacturer, FCA US, LLC d/b/a Stellantis North America (FCA), and learned that technical service bulletin (TSB) TSB-21-002-23 is related to the alleged defect condition. Additionally, FCA has conducted dynamometer and field testing and has explained to ODI that during the event a warning message will display to the operator, and gear 5 and reverse will remain available. ODI is opening this Preliminary Evaluation (PE) to evaluate the severity of the potential problem and to fully assess the potential safety-related problems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Power Train:automatic Transmission
The Office of Defect Investigations (ODI) has received 82 complaints alleging loss of motive power due to an internal transmission failure of the K1 snap ring in model year 2022 Ram 3500, 4500, and 5500 vehicles. Of these complaints, 16 describe a complete loss of motive power at speeds greater than 25 miles per hour, without the ability for the vehicle to resume normal operation. The subject vehicles can be up-fit as an ambulance and other emergency response vehicle or may be heavily loaded when used for towing. During the failure event, the snap ring becomes dislodged and forward gears 1-4 are no longer functional, potentially leaving the vehicle disabled in or near the roadway and/or negatively affect the emergency mission. ODI contacted the manufacturer, FCA US, LLC d/b/a Stellantis North America (FCA), and learned that technical service bulletin (TSB) TSB-21-002-23 is related to the alleged defect condition. Additionally, FCA has conducted dynamometer and field testing and has explained to ODI that during the event a warning message will display to the operator, and gear 5 and reverse will remain available. ODI is opening this Preliminary Evaluation (PE) to evaluate the severity of the potential problem and to fully assess the potential safety-related problems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Power Train:automatic Transmission:internal:clutches/bands
The Office of Defect Investigations (ODI) has received 82 complaints alleging loss of motive power due to an internal transmission failure of the K1 snap ring in model year 2022 Ram 3500, 4500, and 5500 vehicles. Of these complaints, 16 describe a complete loss of motive power at speeds greater than 25 miles per hour, without the ability for the vehicle to resume normal operation. The subject vehicles can be up-fit as an ambulance and other emergency response vehicle or may be heavily loaded when used for towing. During the failure event, the snap ring becomes dislodged and forward gears 1-4 are no longer functional, potentially leaving the vehicle disabled in or near the roadway and/or negatively affect the emergency mission. ODI contacted the manufacturer, FCA US, LLC d/b/a Stellantis North America (FCA), and learned that technical service bulletin (TSB) TSB-21-002-23 is related to the alleged defect condition. Additionally, FCA has conducted dynamometer and field testing and has explained to ODI that during the event a warning message will display to the operator, and gear 5 and reverse will remain available. ODI is opening this Preliminary Evaluation (PE) to evaluate the severity of the potential problem and to fully assess the potential safety-related problems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
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