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2019 RAM 3500

Owner reports · Recalls · Investigations

More warning signs than most 3500 years

Owner complaints for the 2019 RAM 3500 are substantially higher than the model-year median of 52.5.

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When problems were reported

Mileage at the reported incident

53 reports with mileage · 81 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Fuel System, Diesel. Review the 27 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Fuel/propulsion System. Review the 22 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 21 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

10 crash reports5 fire reports4 injury reports

Electrical System complaints

20 reports
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Mileage unknown · Oct 21, 2025
Air BagsElectrical SystemService Brakes

Recurring water intrusion through firewall/wiper cowl causes electrical corrosion and loss of vehicle communication (CAN bus). Dealer repeatedly documented: • 05/19/2022: “Cowl drains clogged; water entering passenger side” (Invoice #XXX). • 08/15/2025: “Water intrusion through firewall due to wiper cowl drains being clogged wi…

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Recurring water intrusion through firewall/wiper cowl causes electrical corrosion and loss of vehicle communication (CAN bus). Dealer repeatedly documented: • 05/19/2022: “Cowl drains clogged; water entering passenger side” (Invoice #XXX). • 08/15/2025: “Water intrusion through firewall due to wiper cowl drains being clogged with organic debris; water found in passenger kick-panel connector” (Invoice #XXX). Resulting failures include: • BCM shorted (02/16/2022 – replaced). • HVAC module failure (10/15/2022 – replaced). • Intermittent CAN bus, loss of gauges while driving (09/04/2025 – Invoice #XXX; dealer suspects internal corrosion from prior water leaks). • 10/16/2025: Dealer states “old water damage to BCM causing corrosion on circuit board and disrupting bus circuits”; BCM replaced again (Invoice #XXX). • 10/20/2025 (current): Dealer states “ORC (airbag module) dead on bus; ABS module loss-comm with ORC; replace airbag module” (Workorder #XXX). The truck has lost instrumentation and safety systems in rain, with airbag and ABS communication currently inoperative. This is a safety defect; seeking investigation and manufacturer remedy/reimbursement. Injuries/Crashes: None, near-miss due to loss of gauges. Dealer: Hall Chrysler Dodge Jeep Ram, [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI #11694823

55,000 miles · Jun 24, 2025
Electrical SystemEngine And Engine Cooling

The contact owns a 2019 Ram 3500. The contact stated that after accelerating from a red light and while driving approximately 30 MPH, there was an abnormal ticking sound coming from underneath the hood, and the vehicle started to decelerate. The contact coasted to the side of the road and inspected the engine while attempting to…

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The contact owns a 2019 Ram 3500. The contact stated that after accelerating from a red light and while driving approximately 30 MPH, there was an abnormal ticking sound coming from underneath the hood, and the vehicle started to decelerate. The contact coasted to the side of the road and inspected the engine while attempting to restart the vehicle; however, the vehicle failed to restart. The vehicle was towed to the dealer, who diagnosed that a rod had fractured in cylinder #1, causing the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact became aware of NHTSA Campaign Number: 20V511000 (Engine and Engine Cooling, Electrical System); however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 55,000.

NHTSA ODI #11668824

Mileage unknown · Apr 27, 2025
Electrical SystemPower Train

Radio some time turns off by it's self. Transmission has locked up in park after driving and put in park ,and will not go into any other gear, unless truck is turned off. After turning truck back on it will engage into preferred gear. It has done this for few time since February.

NHTSA ODI #11657073

133,000 miles · Jan 21, 2025
Electrical SystemElectronic Stability Control (esc)

The contact owns a 2019 Ram 3500. The contact stated while driving at approximately 45 MPH, the Cruise Control was unintendedly disabled and remained inoperative. The failure occurred on several occasions. No warning light was illuminated; however, the "Electronic Stability Control System Malfunctioning" message was displayed on…

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The contact owns a 2019 Ram 3500. The contact stated while driving at approximately 45 MPH, the Cruise Control was unintendedly disabled and remained inoperative. The failure occurred on several occasions. No warning light was illuminated; however, the "Electronic Stability Control System Malfunctioning" message was displayed on the instrument panel. The vehicle was taken to a dealer to be diagnosed; however, the result was unknown. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 133,000.

NHTSA ODI #11637478

135,000 miles · Nov 15, 2024
Electrical SystemEngine And Engine Cooling

The contact owns a 2019 RAM 3500. The contact stated that while driving at 45 MPH, he heard an abnormal squealing sound emanating from the engine compartment, after which the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. No warning lig…

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The contact owns a 2019 RAM 3500. The contact stated that while driving at 45 MPH, he heard an abnormal squealing sound emanating from the engine compartment, after which the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V511000 (Engine and Engine Cooling, Electrical System), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 135,000.

NHTSA ODI #11625532

Mileage unknown · Mar 8, 2024
Electrical SystemFuel/propulsion SystemFire

All of my fuse are lose, also the dealership installed a new high pressure fuel pump under recall and now it’s whining and now my pcm is over charging my batteries!!!

NHTSA ODI #11576210

Mileage unknown · Feb 8, 2024
Electrical System

P2609 code. Grid Heater Relay. A P2609 code indicates an issue with the intake air heater system voltage or performance and often means the grid heater bolt is failing and has lost its ability to conduct current. There is currently a recall for 2021-2023 models; NHTSA campaign number 23V060000 for the same issue. My truck …

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P2609 code. Grid Heater Relay. A P2609 code indicates an issue with the intake air heater system voltage or performance and often means the grid heater bolt is failing and has lost its ability to conduct current. There is currently a recall for 2021-2023 models; NHTSA campaign number 23V060000 for the same issue. My truck has 50,972 miles on it.

NHTSA ODI #11570769

Mileage unknown · Nov 9, 2023
Electrical SystemFuel/propulsion SystemVehicle Speed Control

Poor throttle respond when doing lane change, really really poor throttle respond, especially when doing lane change the throttle supper slow respond can causing a rear end from the safe on incoming lane changed distance to unsafe distance after the lane changed, this seriously can causing the crash by the rear end from the vehi…

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Poor throttle respond when doing lane change, really really poor throttle respond, especially when doing lane change the throttle supper slow respond can causing a rear end from the safe on incoming lane changed distance to unsafe distance after the lane changed, this seriously can causing the crash by the rear end from the vehicle on the back. It also happened when merge into freeway when throttle is very important for driver to adjust the speed to make vehicle merge into the traffic smoothly. Reported to dealer service manager everytime drop vehicle for servicing but CAN NOT fix the issue. This happened when the dealer upgraded new calibration for power train by other recall. But before power train upgraded my vehicle dont have this poor throttle respond issue at all.

NHTSA ODI #11554333

63,000 miles · Jul 14, 2023
Electrical SystemParking Brake

The contact owns a 2019 Ram 3500. The contact stated that while attempting to park the vehicle, the electronic parking brake was engaged, and the vehicle inadvertently shut off and failed to restart. The dealer was contacted and confirmed that the failure was a known failure. The dealer advised the contact to disengage the elect…

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The contact owns a 2019 Ram 3500. The contact stated that while attempting to park the vehicle, the electronic parking brake was engaged, and the vehicle inadvertently shut off and failed to restart. The dealer was contacted and confirmed that the failure was a known failure. The dealer advised the contact to disengage the electronic parking brake to restart the vehicle. The contact stated that he followed the instruction of the dealer, and the vehicle restarted; however, the check engine warning light and other unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that a secondary lever chafed the electrical wiring underneath the dashboard and caused the vehicle to shut off when the electronic parking brake was engaged. The dealer informed the contact that the dashboard needed to be disassembled to secure the electrical wiring. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed; however, no additional assistance was provided. The failure mileage was approximately 63,000.

NHTSA ODI #11532260

Mileage unknown · May 28, 2023
Electrical SystemService BrakesVehicle Speed Control

When truck is in cruise control on with driver assist on, if I run off side of road and go over the ridges on the side that alert driver my ABS light comes on saying my driver assist and my cruise control can no longer be used and my ABS breaking system requires a mechanic. If I reset my system all goes back to normal till I go …

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When truck is in cruise control on with driver assist on, if I run off side of road and go over the ridges on the side that alert driver my ABS light comes on saying my driver assist and my cruise control can no longer be used and my ABS breaking system requires a mechanic. If I reset my system all goes back to normal till I go over rough road or ridges. I have less than 10,000 miles on truck. From what I hear from other Dodge owners this is a common occurrence. This has happened on three different occasions.

NHTSA ODI #11524235

Official recalls

14

25V824000 · Air Bags:side/window:curtain:inflator

Dec 1, 2025

Chrysler (FCA US, LLC) is recalling certain 2019 Ram 1500 Classic, Ram 2500, and Ram 3500 vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.

Consequence & remedy

Consequence: An inflator rupture may result in sharp metal fragments striking occupants, resulting in injury.

Remedy: Dealers will replace one or both side curtain air bags, as necessary, free of charge. Owner notification letters were mailed December 18, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's numbers for this recall are C2C, C7C, and C8C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning December 4, 2025.

25V010000 · Air Bags:side/window:curtain:inflator

Jan 16, 2025

Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.

Consequence & remedy

Consequence: An inflator rupture may result in sharp metal fragments striking occupants, resulting in injury.

Remedy: Dealers will replace one or both side curtain air bags, as necessary, free of charge. Owner notification letters were mailed February 13, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's numbers for this recall are 05C, 09C, and 10C.

22V904000 · Structure:body:tailgate:hinge And Attachments

Dec 8, 2022

Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.

Consequence & remedy

Consequence: An unintended tailgate opening while driving may result in a loss of unsecured cargo, possibly creating a road hazard and increasing the risk of a crash.

Remedy: Dealers will inspect the tailgate striker alignment to the box latch and adjust, if necessary, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZB8.

22V140000 · Electronic Stability Control (esc); Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module

Mar 10, 2022

Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

Consequence & remedy

Consequence: An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash.

Remedy: Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed March 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z20.

Additional source detail variants (2)

Electronic Stability Control (esc)

Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

Consequence: An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash.

Remedy: Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed March 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z20.

Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module

Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

Consequence: An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash.

Remedy: Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed March 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z20.

22V035000 · Visibility:windshield Wiper/washer:linkages

Jan 27, 2022

Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 vehicles, Ram 3500 Cab Chassis, 4500 Cab Chassis, 5500 Cab Chassis and 3500 Cab Chassis with a gross vehicle weight rating (GVWR) of less than 10,000 lbs. The windshield wiper arms may loosen, possibly causing the wipers to function improperly and reduce the driver's visibility in certain weather conditions.

Consequence & remedy

Consequence: Reduced visibility increases the risk of a crash.

Remedy: Dealers will tighten the wiper nuts, free of charge. Owner notification letters were mailed February 15, 2022. This recall is an expansion of recall number 20V-208. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z08.

21V880000 · Fuel System, Diesel:delivery:fuel Pump

Nov 12, 2021

Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500, 3500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. The High Pressure Fuel Pump (HPFP) may fail, resulting in a sudden engine stall without warning.

Consequence & remedy

Consequence: An engine stall increases the risk of a crash.

Remedy: Dealers will replace the HPFP, update the Powertrain Control Module (PCM) software, and inspect and replace additional fuel system components as necessary, free of charge. Interim owner notification letters to inform owners of the safety recall were mailed on January 4, 2022. Owner notification letters were mailed on May 17, 2022. Phase 2 owner notification letters are expected to be mailed on March 2, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y78.

21V439000 · Engine And Engine Cooling:engine:oil/lubrication

Jun 10, 2021

Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 3500, 4500, and 5500 cab chassis vehicles equipped with a Cummins 6.7L High Output engine. The engine calibration software may not warn about low oil volume.

Consequence & remedy

Consequence: Low oil can damage the engine, causing an oil leak or a punctured engine block, increasing the risk of a fire.

Remedy: Dealers will update the engine calibration software, free of charge. Owner notification letters were mailed June 25, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y21.

21V398000 · Wheels:lugs/nuts/bolts/studs

May 27, 2021

Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.

Consequence & remedy

Consequence: Wheel separation can cause a vehicle crash.

Remedy: Dealers will update the torque specification in the owner's manual and other published service documents. Dealers will also inspect the vehicle's wheel studs, replacing them if necessary, free of charge. Owner notification letters were mailed on November 30, 2021. Campaign Y36 owner notification letters were mailed on November 30, 2021. Campaign Y26 owner notification letters were mailed on December 1, 2021. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's numbers for this recall are Y26 and Y36.

20V191000 · Back Over Prevention: Sensing System: Camera

Sep 10, 2020

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Consequence & remedy

Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

20V511000 · Electrical System:software; Engine And Engine Cooling:engine:oil/lubrication

Aug 27, 2020

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins 6.7L High Output engine. Inadequate warmup protection can cause a lack of oil film on the engine connecting rod bearings while the engine is reaching operating temperature. This can result in engine damage and connecting rod failure, which could potentially puncture the engine block.

Consequence & remedy

Consequence: A damaged engine block may leak oil, which can contact hot engine or exhaust components, increasing the risk of a fire.

Remedy: Chrysler will notify owners, and dealers will flash the engine calibration software to enhance the engine warm up protection, free of charge. The recall began September 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W57.

Additional source detail variants (2)

Engine And Engine Cooling:engine:oil/lubrication

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins 6.7L High Output engine. Inadequate warmup protection can cause a lack of oil film on the engine connecting rod bearings while the engine is reaching operating temperature. This can result in engine damage and connecting rod failure, which could potentially puncture the engine block.

Consequence: A damaged engine block may leak oil, which can contact hot engine or exhaust components, increasing the risk of a fire.

Remedy: Chrysler will notify owners, and dealers will flash the engine calibration software to enhance the engine warm up protection, free of charge. The recall began September 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W57.

Electrical System:software

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins 6.7L High Output engine. Inadequate warmup protection can cause a lack of oil film on the engine connecting rod bearings while the engine is reaching operating temperature. This can result in engine damage and connecting rod failure, which could potentially puncture the engine block.

Consequence: A damaged engine block may leak oil, which can contact hot engine or exhaust components, increasing the risk of a fire.

Remedy: Chrysler will notify owners, and dealers will flash the engine calibration software to enhance the engine warm up protection, free of charge. The recall began September 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W57.

20V207000 · Structure

Apr 9, 2020

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step. In certain side loading conditions, the bed step may unexpectedly fail while in use.

Consequence & remedy

Consequence: A bed step that unexpectedly fails while in use increases the risk of injury to the user.

Remedy: Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.

20V043000 · Power Train:automatic Transmission

Jan 24, 2020

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and 3500 Pickup vehicles equipped with six-speed automatic (68RFE) transmissions. A build up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.

Consequence & remedy

Consequence: The leaking transmission fluid may contact the turbocharger or another ignition source within the engine compartment, increasing the risk of a fire.

Remedy: Chrysler will notify owners, and dealers will replace the transmission valve body separator plate and reprogram the powertrain control module. The recall began March 2, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W03.

19V635000 · Service Brakes, Hydraulic:foundation Components:disc:caliper

Aug 29, 2019

Chrysler (FCA US LLC) is recalling certain 2019 Ram 2500, 3500 and 3500 Cab Chassis trucks. The brake calipers may have been manufactured with an incorrect assembly fluid, which can cause the caliper's rubber seals to swell.

Consequence & remedy

Consequence: The swollen seals can cause the brakes to drag, potentially overheating the brakes and increasing the risk of a crash.

Remedy: FCA US will notify owners, and dealers will replace the front brake calipers and brake hoses and bleed the brakes, free of charge. The recall began October 24, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA US' number for this recall is V98.

19V498000 · Fuel System, Diesel

Jun 27, 2019

Chrysler (FCA US LLC) is recalling certain 2019 Ram 2500 and 3500 trucks, and 3500, 4500, and 5500 Cab Chassis vehicles equipped with diesel engines. The fuel lines may leak fuel into the engine compartment.

Consequence & remedy

Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Chrysler will notify owners, and dealers will inspect the fuel lines, replacing them if necessary, free of charge. The recall began July 18, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V76.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

EA23001 · High Pressure Fuel Pump Failure

Opened Mar 17, 2023 · No close date supplied

Status: open (inferred from source dates) · Fuel System, Diesel:delivery:fuel Pump

The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response materials from both FCA and BMW, NHTSA determined that sufficient information to identify a comprehensive recall population could not be produced by FCA and BMW.During the investigation FCA filed recalls 22V406, 22E048, 22V767, and 22E087 which include vehicles not identified in the initial subject population by ODI. ODI also received recall 21V586, involving loss of motive power due to failed CP4 fuel pumps on certain BMW manufactured vehicles. An information request letter response received from BMW indicated that failed pumps on their vehicles were caused by an interaction between pump internal components and US market diesel fuel, leading to increased slip and eventual particle-generating wear surface. Additional work will be done to identify whether a similar root cause is associated with the FCA recalled population and if similar wear dynamics occur on pumps supplied to vehicle manufacturers other than those included in the recalled population.ODI has upgraded this investigation to an EA in order to 1) determine engineering specifications of internal pump components that are correlated with pump failure leading to loss of motive power or other safety related hazards, 2) identify vehicle populations equipped with alleged defective pump variants, 3) assess if vehicles equipped with alleged defective pump variants result in an unreasonable risk to motor vehicle safety and 4) gather and review any other relevant information related to high pressure fuel pump failure associated with the subject populations of recalls 21V586, 21V880, 21E094, 22V406, 22E048, 22V767, and 22E087.Review of the above information will allow NHTSA to confirm root cause and recall remedy viability, and identify and evaluate vehicle populations equipped with pump components that may pose an unreasonable risk to motor vehicle safety.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification numbers: 11257550, 11351441, 11361603, 11361616, 11365300, 11365426, 11365858, 11366401, 11372337, 11373793, 11374797, 11376793, 11377871, 11378173, 11384377, 11386063, 11387018, 11399710, 11402550, 11415339, 11418868, 11418870, 11427075, 11434276, 11436807, 11437226, 11437249, 11437273, 11437292, 11437294, 11437394, 11437399, 11437403, 11437405, 11437423, 11437528, 11437565, 11437579, 11437580, 11437590, 11437679, 11437744, 11437781, 11437842, 11437993, 11438006, 11438008, 11438121, 11438138, 11438155, 11438392, 11438629, 11439359, 11439879, 11440397, 11443030, 11446542, 11448163, 11453556, 11458918, 11460558, 11469337

PE21021 · High Pressure Fuel Pump Failure

Opened Oct 14, 2021 · Closed Apr 14, 2023

Status: closed (inferred from source dates) · Fuel System, Diesel:delivery:fuel Pump

The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021 to investigate allegations of stall/loss of motive power as a result of high pressure fuel pump failures in certain model year (MY) 2019-2020 RAM 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines.On November 12, 2021, FCA filed vehicle recall 21V-880 and equipment recall 21E-094 on the subject population, identifying an `internally failed component? of the high pressure fuel pump equipped on the 6.7L Cummins Turbodiesel engine that introduced debris into the fuel system potentially causing fuel starvation and consequently an unexpected loss of motive power. Discussions with FCA identified the high pressure fuel pump equipped on these vehicles as the Bosch-supplied CP4. On December 16, 2021, Bosch filed recall 21E-101, stating the pump failure was a consequence of a manufacturer application-specific fuel system design.NHTSA subsequently identified recall 21V-586 involving loss of motive power due to failed CP4 fuel pumps on certain BMW vehicles.As a result of having received multiple recalls related to a common component, from two separate vehicle manufacturers, NHTSA?s focus shifted to determine if the related defect allegation was limited in scope to the recalled population. In early 2022, information request letters were sent to FCA and BMW to determine the root cause and consequentially identify the proper scope of potentially defective vehicles. After ODI received their information request response, FCA filed recalls 22V-406, 22E-048, 22V-767, and 22E-087. During review of information request response materials, NHTSA determined that sufficient information to identify a comprehensive recall population could not be produced by FCA or BMW. On March 17, 2023, this Preliminary Evaluation was upgraded to an Engineering Analysis (EA23-001), expanding the scope to include the Tier-one supplier and any manufacturer who equipped or installed similar high pressure fuel pumps subject to the failures observed in the recall population.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification numbers: 11351441, 11361603, 11361616, 11365300, 11365426, 11365858, 11366401, 11372337, 11373793, 11374797, 11376793, 11378173, 11384377, 11386063, 11387018, 11399710, 11402550, 11415339, 11418868, 11418870, 11427075, 11434276, 11436807, 11437226, 11437249, 11437273, 11437292, 11437294, 11437394, 11437399, 11437403, 11437405, 11437423, 11437528, 11437565, 11437579, 11437580, 11437590, 11437679, 11437744, 11437781, 11437842, 11437993, 11438006, 11438008, 11438121, 11438138, 11438155, 11438392, 11438629, 11439359, 11439879, 11440397, 11443030, 11448163, 11458918, 11460558