2025 RAM 1500

Defect Description for NHTSA Complaint Intermittent but recurring failure of the Uconnect infotainment system and rearview backup camera on a 2025 Ram 1500. The defect occurs at vehicle startup and when shifting the transmission into reverse. Symptoms include: (1) the center console display freezes and becomes unresponsive; (2) the rearview backup camera fails to display an image when reverse is selected, eliminating rear visibility required under FMVSS 111; (3) audio output cuts out completely; and (4) a loud electronic buzzing noise is frequently emitted from the dash or speakers during the failure. This is a safety-related defect because the rearview camera is inoperative at the exact moment it is federally required to function — when the driver shifts into reverse — creating a rear visibility hazard and increasing the risk of a backover incident involving pedestrians, children, or obstacles. The vehicle has been taken to an authorized Ram dealer multiple times for this issue. The dealer previously replaced the center console display/head unit under warranty, but the defect has returned and continues to occur, indicating the root cause was not the display itself. The persistence of the failure after a hardware replacement suggests a systemic issue — likely related to Uconnect software, the CAN bus communication network, a wiring harness or ground fault, or another vehicle module — rather than an isolated component failure. No crash, injury, or fire has resulted, but the loss of the backup camera at the moment of reverse engagement presents an ongoing safety risk during every use of the vehicle.

Our 2025 Ram 1500 is subject to a safety recall involving the trailer brake system. The dealer confirmed that the defect may cause trailer brakes and trailer lighting to fail. We were advised that there is currently no repair available and that parts may not be available for up to a year. Because of this defect, we are unable to safely tow our travel trailer, which is a primary intended use of the vehicle. This creates a significant safety concern, as failure of trailer brakes could result in loss of control while towing. The issue has been confirmed by an authorized dealer. No repair has been performed because a remedy is not yet available. The condition is ongoing.

The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were available. The contact had not experienced a failure.

The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System). The local dealer was contacted, and the contact was informed that the dealer was only receiving one part for a recall repair every 90 days. The contact was placed on a waiting list. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact had not experienced a failure.

The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lightning, Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted, and the contact was informed that the part was not yet available. The manufacturer was contacted and informed the contact that the part was not yet available. In addition, the contact was informed that available parts were used to repair unsold vehicles at the dealer. The contact had not experienced a failure.

The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that several dealers were contacted. The vehicle was not diagnosed or repaired. The dealers confirmed that parts were unavailable. The dealer informed the contact that the parts were on backorder, and only one or two parts were provided to the dealer weekly. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that parts for the recall repair were on back order. The contact was then placed on a waiting list. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

First I would get a check engine light and infotainment screen would go black and odometer started blinking. Restart required. Occasionally the key fob is not detected. Reset the check engine light twice. Once at Huntington Beach RAM and once at Sunnyvale Chrysler. Both times the technician was unable to determine cause of fault. Slowly the failures became worse. The vehicle infotainment system and safety features that controls propulsion and ADAS intermittently started to fail and ultimately the truck started to stall. This stalling occurred 15 minutes after a service oil change and tire rotation at Sunnyvale Chrysler / RAM. Had to tow vehicle back to Sunnyvale. Batteries changed. Tech stalled on test drive after about 5 miles. RAM app still oddly indicates low battery, even though Sunnyvale replaced both batteries. Additionally, the trailer tow module (under recall) information / status on the infotainment screen menu started flashing. The trailer tow module recall was not installed as scheduled, even though parts were checked and available, however due to parts shortage, dealer indicated sales vehicle get priorities for the modules at this time. The screen started changing status without touching the screen or menu buttons. This is a serious condition I feel warrants complete check out and repair to avoid safety concerns due to failures / hazards in the operational effectiveness of the vehicle systems / controls, that could increase risk of an accident ,that might lead to vehicle or property damage, injuries or other catastrophic events. [XXX] , Owner Systems Safety Engineer INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

While towing a loaded horse trailer, I received a red "trailer brake" warning light on the instrument cluster indicating that the trailer brakes were no longer connected. I confirmed that the trailer brakes were not working by attempting to activate them manually with the trailer brake controller. There was no response from the controller and no brakes on the trailer functioned. Within about 3-4 minutes of the trailer brake issue, I also lost all trailer lights on the trailer. When this happened, I decided to pull over in a safe area and attempt to check the trailer connections. All trailer connections were securely installed, free from any damage, and had functioned flawlessly for days prior. I was forced to continue to my destination without trailer brakes or trailer lights despite being stuck in a substantially strong thunderstorm with heavy rain and low visibility. When I reached my destination, I called my selling dealership to report the issue. I was told by the service advisor that they had "hundreds" of trucks on a wait list and that Ram was only sending them one repair part per week. He also stated that they hadn't recently received any parts and had no idea when more would become available. Their only suggestion was to "call and complain" to corporate, and that there was nothing more they could do. This incident with truck occurred on March 20th 2026. I had already called the dealership on March 6th after discovering (via NHTSA site) that my truck had been flagged for the trailer brake control recall. The dealership gave me the same response previously. "We have hundreds of trucks but no parts, call back in four weeks". At that point, I had not received any official documentation of a trailer brake control module recall from Ram. I did not receive my official letter from Ram until March 21st, the day after my incident.