2025 RAM 1500

Subject: URGENT SAFETY ESCALATION – Unintended Highway Braking + Ongoing Defects – 2025 Ram 1500 Tungsten – VIN [XXX] – Previous $10,000 Settlement Dear Ram / Stellantis Customer Care and Escalation Team, I am writing to escalate a critical safety defect and continuing problems with my 2025 Ram 1500 Tungsten. Vehicle details: VIN: [XXX] Current mileage: 17,500 Purchased: XXX Dealership: Billion – [XXX] Owner: [XXX] In May Stellantis provided a $10,000 cash settlement related to multiple electrical and other faults. Despite that settlement, the vehicle has continued to experience significant and escalating problems. NEW SERIOUS Critical safety issue – Unintended Automatic Braking: While using Hands-Free Active Driving Assist (or related ADAS systems) at 80 mph on the freeway with a clear lane ahead, the truck has slammed on the brakes without cause. This occurred once last year and has now happened two additional times. The most recent incident (Monday) nearly resulted in a serious accident when a vehicle behind me was forced to swerve to avoid a rear-end collision. My natural reaction was also to brake, which compounded the danger. This is a clear and dangerous safety defect involving the Automatic Emergency Braking / ADAS systems. I am currently forced to continue operating the vehicle with these known faults for approximately two more weeks before Billion in [XXX] can schedule service. Additional ongoing defects and repair history: The latest issue involves the engine revs surging up and down at idle, with the engine nearly stalling before recovering. Since new (XXX), this vehicle has already been in the workshop/garage 8 times and I have been provided with 8 rental vehicles. This will now become the 9th workshop visit and 9th rental once the dealership can take it in approximately two weeks. These continued defects — especially the unintended hard braking at highway speed — substantially impair the safe INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and the contact was informed that only one part was shipped to the dealer per week. The contact then stated that while driving at highway speeds and towing a trailer, the message "Service Trailer System" was displayed the instrument panel. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 5,800.

2025 Ram 1500, VIN [XXX]. Instrument cluster recall/software update performed in February 2026 after the cluster previously went blank. Since completion of the recall remedy, the digital instrument cluster has gone completely out two additional times. Both occurrences are documented by video and reported to the authorized dealer. Dealer has acknowledged the recurring problem and states they are awaiting direction from Stellantis engineering for a fix. Additionally, the vehicle has experienced two documented failures of the rear backup camera. The vehicle also currently has two unrelated safety recalls awaiting parts. I am concerned that the instrument-cluster recall remedy has not corrected the safety defect and that the recurring cluster and camera failures represent ongoing safety issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 Ram 1500. The contact received notifications of NHTSA Campaign Numbers: 26V059000 (Exterior Lighting, Electrical System) and 26V495000 (Seat Belts); however, the parts to do the recall repairs were not yet available. The contact stated that while driving and towing a trailer, the brake pedal was depressed, but the trailer brakes failed to engage, causing the vehicle to drift into oncoming traffic. The contact stated that approaching drivers reacted promptly and avoided the vehicle, preventing a crash. The contact pulled over to the side of the road. An unknown warning light was illuminated. The contact stated that the trailer brakes, brake lights, and taillights were inoperable while towing. The contact disconnected the trailer from the vehicle, and the vehicle operated as intended. The trailer was then transported by a U-Haul truck. The vehicle was taken to the dealer, where the failure was confirmed; however, the contact was informed that parts were unavailable for the recall repairs. The manufacturer was notified of the failure and stated that parts were available and needed to be ordered by the dealer; however, the dealer stated parts were on backorder. The vehicle was not repaired. Additionally, the contact stated that the display screen had been replaced four times due to a black screen failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.

My 2025 Ram 1500 has experienced seven separate incidents in which the steering suddenly became extremely difficult or impossible to turn. The most recent incident occurred on August 20, 2026. During these events, I temporarily lose the ability to steer the vehicle normally, creating an immediate risk of a crash. A vehicle diagnostic scan recorded repeated U0131 faults for lost communication with the Power Steering Control Module in multiple control modules. The Electric Power Steering module also recorded communication faults involving the PCM, transmission, ABS, and body control module. The scan additionally showed an active B2204 ECU configuration mismatch. This steering failure has occurred seven times and has not been permanently corrected. There is no warning. I am requesting that NHTSA investigate this repeated loss of steering control in the 2025 Ram 1500.

Instrument cluster fail intermittent during startup(completely blackout). Unable to determine my speed, how much fuel I has left, etc. my vehicle is not listed in 2 previous recall for the same problem. 26V225000 and 25V826000. I turned off the truck and turned on multiple times instrument cluster stay black, I need to shutoff the truck for a long period of time and after that the instrument cluster start working again. Attached picture below. If you sent me an email to [XXX] I can sent you videos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On June 29, 2025, the CEL started blinking and the truck started shuttering. I was able to pull over to the side of the road where I discovered the truck would idle but not move without stalling. I then had the vehicle towed to the nearest dealership. Upon receiving the vehicle, the dealership diagnosed a short in the wiring harness. Once the wiring harness replaced, it was discovered that the wiring harness short took out the ISCM which was then replaced, for a second time.

On October 12, 2025, while on the highway, the CEL started blinking and the truck began misfire and shutter. I was able to get to the side of the road where I discovered the truck would idle but would barely move. It was towed to the closest dealership where they attempted to reflash the PCM and ISCM which is associated with Stellantis TSB 08-31025 REV. B. The PCM was flashed but the ISCM needed to be replaced. This was successful for another 9,484 miles where the issue repeated which, I will create another incident for.