2021 RAM 1500

First off the recall for the tailgate issued was supposedly checked and OK. We pulled up to a light on [XXX], Pelham, AL 35124. When turning right onto [XXX] , the tailgate popped open and a $750.00 Drill and about $1,500.00 in concrete drills and chisels fell out in a case in the roadway. They were picked up and stolen before we could turn around and return to the scene to get them. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ram 1500. The contact stated while driving at various speeds, the tailgate unlatched unintendedly. The contact was able to close the tailgate; however, the tailgate had since failed to unlatch and was no longer able to be opened. After inspecting the vehicle and researching the cause of the failure, the contact concluded that the tailgate was out of alignment. The dealer was made aware of the failure but had not inspected, diagnosed, or repaired the vehicle. The dealer informed the contact that the VIN was previously included in NHTSA Campaign Number: 22V904000 (Structure). The manufacturer was made aware of the failure and confirmed that the vehicle had already received the one-time free repair under recall. The failure mileage was 68,000.

The contact owns a 2021 Ram 1500. The contact stated that there was water leaking into the cabin of the vehicle near the windshield on the upper left and right corners. The third brake light on the rear windshield had moisture inside the housing, causing the leak into the cabin of the vehicle. The contact noticed the floorboard was wet. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 29,300.

I am contacting you on behalf of my uncle in regards to this. He noticed that my cab and truck bed was separating, so they made an appointment for the dealership that he purchased it from. It was then brought to their collision shop and after further inspection, he was told that it was in fact a manufacturer’s defect and they could not help him. He was told to take it home and just weld it himself. He did purchase a warranty and apparently it expired I believe this past December. Chrysler Cares and Ram Cares were both called and both have said they could not help. Given the year of the vehicle and the issue we are rather confused on how this happened and how/why this is not a covered repair. Clearly this is a manufacturer defect. Furthermore, how is this safe to drive? Clearly both can detach while driving and cause a catastrophic accident resulting in fatalities. Who is then responsible? The dealership for turning away a blind eye, Ram, Stellantis, Chrysler Cares because they were made away and chose to not help and the same with Ram Cares? All of this could result in lawsuits. He feels unsafe driving this now, sadly he is now stuck with this vehicle as he is still paying this vehicle off. This is an issue that needs to be resolved immediately as the safety risks it brings. That’s all he wants is for it to be fixed PROPERLY and not out of his pocket or for it to done as Goodwill. It should not be a Goodwill program as Ram Cares suggested. This is a manufacturing defect and proper ownership and repairs need to happen. The vehicle is still at Rouen in Woodville, Ohio and at this moment it has 32,663 miles. So there’s not a lot of miles on this vehicle for this to have happened. I used my best judgement on miles when brought in and I’m not sure when the issue was first noticed. But the date I listed was when the vehicle was there.

Driving in my neighborhood at 25 mph when the sunroof EXPLODED and SHATTERED for no reason. Nothing impacted the glass and there were no chips whatsoever. Took it to the dealership and they agreed that nothing impacted the glass or went thru the glass, and that it just spontaneously exploded. This is becoming a common issue with Rams and is a MASSIVE safety issue. Had this happened at highway speed with the retractable cloth roof open it would have cause a SERIOUS situation of glass falling on me, the driver, and anyone else in the vehicle and having pieces of glass flying around in faces and being inhaled. This incident needs to be addressed and Ram needs to put out at the very least a TSB or actually admit a fault and confirm a recall. Ram is notorious for ignoring manufactured part defects and needs to be held ACCOUNTABLE for the poor quality of product they are putting out on the road and putting people's lives at risk.

Leak in rear glass assembly caused RFH Module to fail. Vehicle locked in anti-theft mode needed to be towed to dealer. Dealer left it on lot 9 days then finally got around to replacing the RHF module. After $1800 repair was told I need to return asap to have rear glass assembly replaced. Another $2149 repair. Truck out of warranty 2-1/2 mos with 26,211 miles. Dealer serviced only on schedule since purchase

Rear window is leaking into truck came home from vacation and it rained while vehicle parked outside found both my key fob could not be detected and UCONNECT would not respond to commands thru phone. Vehicle totally inoperable could not start. Had towed to Shivley Motors where it currently sits. Found out that water leak could ruin the rf module and electrical componets behind rear seat to include not limited to airbag, carpet, interior. Car totally inoperable no lights signals all it does is alarm goes off. Went to dealer to lift rear seats and found my black carpet to be white with mold which is health hazard being i have allergies to certain mold so now my car is a health risk to myself and my child whom has a heart condition. Have contacted RAM CARES and got them involved but waiting as the dealer has not specified a date they will look at the vehicle. My vehicle just went over the 36K bumper to bumper with it having at time of tow 36,133 miles. I also started to notice over the winter months (DEC, JAN) moisture on the inside windows in the morning but never had the electrical issue til it rained on it while it sat. So this issue technically begun under my warranty just never took it in since had no issues other than the moisture inside car which i shrugged off.

The contact owns a 2021 Ram 1500. The contact stated that while driving at approximately 70 MPH, the front hood latch suddenly failed causing the front hood to erroneously open and make contact with the front windshield. During the incident, the glass windshield shattered causing shards of glass to enter the cabin of the vehicle. Both the front driver and front passenger sustained small lacerations from the shards of glass making contact. No medical treatment was required. The front windshield frame and the roof of the vehicle were also damaged. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 8,200.

high quantities of water leaking through the rear glass in amounts so great it even soaks the rear floor carpet in water after only a few minutes in the rain from running down the back wall of the cab. Water leaks down the inside of the back window directly onto and over the 48 Volt lithium ion battery pack, equipped in my ram Etorque model. this occurs even after small quantities of rain, after water testing it myself it is clear the water is going between the rear glass and the body and into the cabin. I have had this documented with the dealer twice, and called Ram corporate support multiple times, and receive the same answer, and even though I have a seven year 1,000,000 mile warranty, they refused to fix it stating it is not covered. however the exact same issue has created an extended warranty condition out to 10 years for ram 1500 models built between 2019 until September 30 of 2020. the build date of my vehicle is October 19 of 2020. 20 days later.. Corporate support refuses to believe this condition may have existed beyond their September 30, 2020 date. As it is well documented with the mass quantities of electric vehicle fires, created by lithium ion battery packs, I tried to file a safety complaint as well. The answer I received from Ram corporate was “the lithium ion battery pack beneath the rear window behind the rear seats is a sealed system, so it is OK if it gets wet” even though it is inside of the cab. The ram 1500s from my date range have known issues with water leaks through the rear center mounted brake light and through the glass due to cracked frames on the vehicles, sliding rear windows, such as mine, however they refused to believe any of those conditions may have transferred to my specific vehicle despite a $7000 extended warranty. I am Reporting this condition because I am afraid water intrusion onto a lithium ion battery inside the vehicle could result in loss of life as this system is now a standard feature on all ram 1500s as of 2022.