IllustrationI just purchased a new truck on Friday and was told on car fax it had a open recall .On 1/20/25 around 0835 I arrived at service entrance and was not greeted or checked in after being told I would be charged a diagnosis fee for a very important safety recall related to ABS . I would like this incident investigated as it jeopardi…
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I just purchased a new truck on Friday and was told on car fax it had a open recall .On 1/20/25 around 0835 I arrived at service entrance and was not greeted or checked in after being told I would be charged a diagnosis fee for a very important safety recall related to ABS . I would like this incident investigated as it jeopardizes my and my family safety . Also told him the truck was under warranty and the wireless charging for phones was not working and got bring it back to where you bought it . I requested his supervisor and he walked away and acted like he was on the phone . This is my only local dodge dealer and now forced to goad hour south to get this fixed . I took a card because service manager never came out to address me as customer this dealership needs looked into .I think I was also discriminated at for being Caucasian as both service techs are Hispanic info email of service manager from card is Location of Dodge dealer . The person that wanted to charge me avoided me asking his name but had long curly hair and younger thug attitude guy . Also was told to leave after like anyone would be upset of a safety recall that are free and being told I would be charged. I’m requesting an investigation into this matter and or pursuing legal action . I know it’s a federal holiday and I have a 3 day weekend but hope this matter can be addressed soon as this is not right . Thank you . New Century Motors of Santa Barbara 300 Hitchcock Way Santa Barbara Ca 93105 aaguilera@newcenturymotors.com