1993 Pontiac Bonneville

TL*THE CONTACT OWNS A 1993 PONTIAC BONNEVILLE. THE CONTACT TOOK HER VEHICLE TO MIDAS FOR A ROUTINE OIL CHANGE. A FEW HOURS LATER, THE VEHICLE SHUT OFF WHILE DRIVING. THE VEHICLE WAS TOWED AND THE TECHNICIAN STATED THAT THE VEHICLE'S OIL WAS BLACK. THE TECHNICIAN STATED THAT THE OIL CHANGE WAS NOT THE CAUSE OF THE FAILURE, BUT COULD POSSIBLY RESULT FROM ENGINE FAILURE. AS A RESULT, MIDAS FAILS TO REIMBURSE THE CONTACT. THE VEHICLE WOULD START, BUT MADE A LOUD KNOCKING NOISE. THE CONTACT HAS THE RECEIPT AND PAPERWORK FROM THE EVENT. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 233,065.

HEY, HOW YOU DOING. MY NAME IS [XXX]. I TOOK MY MOTHERS ([XXX]) 93 PONTIAC BONNEVILLE INTO THE PONTIAC DEALERSHIP ON 159TH ST IN SOUTHHOLLAND ILLINOIS. I KNOW THAT DEALERSHIPS HAVE CERTIFIED MECHANICS. THE PROBLEM IS, MY MOTHER'S CAR WOULD CRANK BUT WOULDN'T START. I TOOK IT TO THE DEALERSHIP, AND THEY TOLD ME THAT I WOULD NEED A TURBO GASKET AND A MANIFOLD GASKET. WHEN THE JOB WAS DONE THEY TOLD ME THE BILL CAME TO SIX HUNDRED AND SOMETHING DOLLARS. HOWEVER, MY CAR WAS STILL NOT RUNNING BECAUSE THAT WASN'T THE PROBLEM. THEY TOLD ME I NEED TO GET A NEW TURBO SYSTEM. THE PROBLEM IS, I DON'T THINK THAT IT'S FAIR FOR THE DEALERSHIPS, CERTIFIED MECHANIC TO BE MAKING GUESSES ON WHAT'S WRONG WITH THE CAR WHEN HE WENT TO SCHOOL TO KNOW EVERYTHING ABOUT IT. AT THIS POINT, I HAVE TO PAY OUT OF SIX HUNDRED DOLLARS FOR SOMETHING I DON'T NEED, THE CAR IS STILL NOT RUNNING, BECAUSE THE MECHANIC DIDN'T KNOW WHAT WAS WRONG. ON TOP OF THAT, YOU CAN'T TAKE YOUR CAR TO NO PLACE BETTER THAN THE DEALERSHIP .*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TRANMISSION OIL COOLING LINES, DURING NORMAL OPERATION, DEVELOP A HOLE DUE TO TO VIBRATION/RUBBING ON A GUIDE BRACKET WHICH IS MOUNTED TO THE FRONT OF THE ENGINE BLOCK. TRANSMISSION OIL LEAKS OUT, WETTING DOWN THE UNDERSIDE OF CAR AND INNER AREA OF THE FRONT WHEEL, IN THE AREA OF THE DISC BRAKE. CAR WAS SERVICED AT SEELYE WRIGHT PONTIAC, SOUTH HAVEN, MICHIGAN, TO REPLACE PIPE.

WHILE DRIVING FROM CARBONDALE ILL. TO CHICAGO THE ENGINE FAILED AND STOPPED RUNNING AT 65MPH. VEHICLE WAS TOWED TO WORDEN/MARTIN PONTIAC AT 100 CARRIAGE CENTER CT. ,CHAMPAIGN,ILL. 61820 /PHONE#(800)525-8689. I WAS TOLD BY SERVICE MGR DAN HILDENBRAND THAT THE ENGINE FAILED BECAUSE OF "PRE-IGNITION" .I'VE OWNED MANY CARS AND I'VE NEVER EXPERIENCED SUCH AN UNUSUAL PROBLEM THAT COST ME$3,078.12USC. ALL I GOT FRPM GM WAS "THAT WILL COST YOU $3,078.12 .