2025 Polestar Polestar 3

AC charging fails rendering the vehicle unusable when only having access to level 1 and level 2 EV chargers. The onboard charger has been replaced by the Polestar dealer twice. They replaced it once, and it failed to rectify the issue at the dealer; so they replaced it again. After a month of downtime for this issue, we are now on the third onboard charger. Lo and behold, we have the vehicle for three days and it failed again. We’ve resorted to using DC charging but polestar is now unresponsive to our inquiries. We are uncertain whether they will continue to try fixing the issue. Or if they will just ignore us. Also, we had many other electrical and software issues that also caused another separate month of downtime. In the three months since we had this lease, we’ve only driven it on and off for one month. Two months it’s been sitting at a dealership and we are stuck with bad rental car.

Vehicle suddenly lost power with no warning on a busy four-lane highway. Despite the obvious crash possibility, I was luckily able to move to the shoulder, but the entire electrical system soon went out. Emergency flashers quit working, making a rear-end collision more likely . It was a hot sunny day but the a/c and even the windows wouldn’t operate and we ran out of water before the tow truck arrived; heat stroke was a real possibility. The car was towed to a dealer who diagnosed the problem as failure of the High Low Control Module (HLCM). It seems to be the same type of failure for which NHTSA issued recall 24V940000, but this recall is not pending on my car. As of this writing, the car is still at a dealer undergoing repairs and should be available for inspection.

The steering wheel has a piece of high-reflective chrome as does the entire front dashboard (and high reflective trim of the speaker on the top of the dash). When the sun is high in the sky, depending on the angle of car, the sun creates a BLINDING reflection in the driver's eyes. I almost got in to accident because of this. They need to find a solution to replace those high-reflective parts of the interior with something that is matte and non-reflective. It is very dangerous. I also reported this to Polestar.

To Whom It May Concern, I am filing this complaint to formally alert the National Highway Traffic Safety Administration to what I believe is a recurring and potentially dangerous defect in the Polestar 3 — specifically, a failure of the air conditioning system. In my case, the A/C began malfunctioning just one month after I received the vehicle. The system frequently fails to cool, blows warm air, or cycles inconsistently — even in extreme heat. This creates a safety and comfort risk, particularly in regions with high summer temperatures. While Polestar has pushed multiple software updates that claim to improve HVAC performance, none have resolved the issue. This is only one of several problems I’ve experienced with the vehicle. There has been a litany of other issues, including software instability, unreliable app connectivity, and system behavior that seems inconsistent with expected performance for a new vehicle. However, the A/C failure remains the most significant and dangerous problem. What’s more troubling is Polestar’s lack of responsiveness. I have attempted to resolve this through customer service and even escalated the matter to their legal department. I’ve received no reply. Most recently, I attempted to have my vehicle towed to the Costa Mesa, California service center using Polestar Roadside Assistance. Despite repeated efforts, I was unable to reach anyone at the service center to coordinate the tow. I was left stranded with no resolution or support. I have now exhausted all reasonable avenues with the manufacturer. Given the combination of a critical HVAC failure, unresponsiveness from the manufacturer, and what appears to be a broader trend among other owners, I urge NHTSA to investigate whether this issue warrants a safety recall or broader intervention. I am happy to provide documentation, including my VIN, service history, and records of my communications, upon request. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving my Polestar 3 2025 Performance into a gated garage. The car was on one pedal mode, I slowed down to come to a stop to open the gate. When the clicker for the garage door was clicked the car lunged forward and full speed rammed into the opening gate. Realizing the car is not stopping I pressed harder on the brakes, lifted my foot up and looked down to insure that I was pressing on the correct pedal and started pumping the brake pedal. None of these slowed down or stopped the car, which eventually hit a wall and stopped.

After being away for a couple days the car has been completely unresponsive. I can not access the car and doors will not open. The car had to be towed and seems to be an issue with electrical powertrain such as 12V battery that is dying for some reason. This should not be the case as car was driven before hand and should have recharged the 12V battery. This is very concerning as this can leave you trapped and have to access to the car while traveling. Please investigate as I've seen many issues with this car.