Electrical SystemFuel/propulsion SystemUnknown Or Other
Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating t…
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Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been enough to resolve for me each time it's happened (4x now). Additionally - and unsure if related or not? - I have received two phantom errors. One stating "Propulsion System. Service Required." After confirming online that this was a not uncommon issue, I proceeded to drive it anyway and it disappeared after 2 minutes and has not returned. The other error was a "low tire pressure" error when I got in the vehicle. I checked all tire pressures with a gauge I know to be accurate and confirmed that there were no low tire pressures and then 'stored' the existing tire pressures as accurate (I believe the vehicle only reports deltas from stored state, as the actual tire pressures are not shown anywhere in the infotainment system).
NHTSA ODI #11475355
Mileage unknown · Jul 14, 2022
Electrical System
New vehicle with manufacture date of 03/2022. After 4 days of taking delivery: Dash indicates “eCall Service required” SOS/Connect lost connectivity. Concerning if the vehicle is involved in a crash. GPS lost functionality. Would be a major distraction for drivers. Key fobs does not work with car unless unlock with the keyblade …
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New vehicle with manufacture date of 03/2022. After 4 days of taking delivery: Dash indicates “eCall Service required” SOS/Connect lost connectivity. Concerning if the vehicle is involved in a crash. GPS lost functionality. Would be a major distraction for drivers. Key fobs does not work with car unless unlock with the keyblade and key is placed on the key reader directly. Would impose possible safety issue of anime or children is left in vehicle.
NHTSA ODI #11474010
Mileage unknown · Apr 28, 2022
Electrical System
Error message comes on dash " eCall service required" . I leave the car and come back outside and the all the doors are locked which I did not initiate. Key fob won't open the door. The manual key won't unlock. EV charging cable won't release. What would have happened if there was a child or pet in the back seat? The car u…
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Error message comes on dash " eCall service required" . I leave the car and come back outside and the all the doors are locked which I did not initiate. Key fob won't open the door. The manual key won't unlock. EV charging cable won't release. What would have happened if there was a child or pet in the back seat? The car unlocked itself after an hour or so. The car is not safe and the software is not stable.
On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My…
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On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes — you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when on AUTO) In addition, during the same drive, I noticed that the “Triple turn signal” feature stopped working. Normally, when I slightly move the blinker stalk before it catches the detent, the turn signal will flash exactly 3 times. However, during this drive, it only flashes exactly once. Video here: https://youtu.be/qU0TGnBko1I
NHTSA ODI #11461741
Mileage unknown · Apr 22, 2022
Electrical SystemForward Collision AvoidanceVehicle Speed Control
On 12/26/2021, I merged onto the I-5 South highway to Irvine, CA, and engaged Pilot Assist. The “speedometer dial” icon turned yellow (as expected), but the “car in front” and “hand hold wheel” icons remained grayed out. I believe this indicated 2 things: (1) the car was still looking for a lead car, and (2) the car was search…
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On 12/26/2021, I merged onto the I-5 South highway to Irvine, CA, and engaged Pilot Assist. The “speedometer dial” icon turned yellow (as expected), but the “car in front” and “hand hold wheel” icons remained grayed out. I believe this indicated 2 things: (1) the car was still looking for a lead car, and (2) the car was searching for clear lane markings. Everything appeared to be normal at this point as it does take some time to take over the steering. As I approach a slower moving lead car in front of me, I noticed that the car was still at my set speed (~75mph). I get closer and closer to the car in front and the car was not slowing down to match speed and maintain distance. I looked down and still see the same icons: “speedometer dial” icon is yellow (as expected), but the “car in front” and “hand hold wheel” icons were still grayed out. I believe the car didn’t see the car in front. Also, the steering function of the Pilot Assist never engaged. I tried to disengage and re-engage Pilot Assist several times but every time it worked like normal cruise control even when I’m very close to the car in front (~20 feet). I re-confirmed that I have always selected Adaptive Cruise Control in the center screen menu and it’s not a setting that I touched before this incident. I had to disengage Pilot Assist for the rest of the drive. When Pilot Assist is OFF, normally the Lane Keeping Aid icon in the driver display should turn white above 40mph when lane markings are clear. However, the LKA icon remained grayed out for the rest of the drive even when the lane markings are perfectly clear. After the stressful drive, we parked the car for 2 minutes, yet the issues still remained. We reached our destination and parked the car for 30 minutes, and the issues fixed themselves! Both Pilot Assist and LKA started working at the next drive.
NHTSA ODI #11461740
Mileage unknown · Apr 20, 2022
Electrical System
The TCAM stops working which causes both keys to stop communicating with the car and sos to stop functioning. This will create a problem because you can't start the car or lock the car. You'll be stuck in Park. The digital key can also stop working and if you don't have the physical key, you could be stuck in the middle of nowh…
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The TCAM stops working which causes both keys to stop communicating with the car and sos to stop functioning. This will create a problem because you can't start the car or lock the car. You'll be stuck in Park. The digital key can also stop working and if you don't have the physical key, you could be stuck in the middle of nowhere.
NHTSA ODI #11461555
Mileage unknown · Apr 6, 2022
Electrical SystemUnknown Or Other
The Car loses GPS information and LTE connectivity repeatedly. Manufacturer has not done anything about it. If I am driving with GPS on, I can get lost as it loses connectivity while driving. Unable to call SOS or CONNECT features without LTE connectivity.
NHTSA ODI #11459792
200 miles · Mar 31, 2022
Electrical System
The contact owns a 2022 Polestar Polestar 2. The contact stated that while driving approximately 25 - 30 MPH, the vehicle lost motive power. The vehicle was taken to the dealer but was not yet diagnosed nor repaired. The vehicle remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was appro…
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The contact owns a 2022 Polestar Polestar 2. The contact stated that while driving approximately 25 - 30 MPH, the vehicle lost motive power. The vehicle was taken to the dealer but was not yet diagnosed nor repaired. The vehicle remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 200.
NHTSA ODI #11459117
Mileage unknown · Mar 28, 2022
Electrical SystemUnknown Or Other
All connectivity goes away including emergency and SOS capability, and GPS.
NHTSA ODI #11458563
Mileage unknown · Mar 9, 2022
Electrical SystemUnknown Or Other
Constant issues with the cars data connection causing an inability to operate certain functions of the car. This includes safety related actions like SOS and Connect. Aside from the possible safety issues, the dropping of data to the car prevents a multitude of features from being available to those in the vehicle. This happe…
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Constant issues with the cars data connection causing an inability to operate certain functions of the car. This includes safety related actions like SOS and Connect. Aside from the possible safety issues, the dropping of data to the car prevents a multitude of features from being available to those in the vehicle. This happens on many occasions across a wide range of driving scenarios. The car is brand new and started this behavior less than 200 miles after purchase. There is a connection icon that shows a data error, with no other indicators from the vehicle. There have been times where I was unable to use navigation to get to my destination requiring use of my phone to complete the task. The dealer has been reluctant to address the issue and admit any widespread occurrence. I may be willing to have my car inspected depending on level of invasiveness.
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.
Consequence & remedy
Consequence: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1069. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 20, 2026. This recall replaces previous NHTSA recalls 24V477 and 25V280. Vehicles previously repaired under those recalls will need to have the new remedy performed.
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will need to have the new remedy completed.
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy: Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
Additional source detail variants (2)
Equipment:electrical:infotainment:software
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy: Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
Back Over Prevention: Sensing System: Camera
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy: Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Consequence & remedy
Consequence: A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash.
Remedy: Polestar will notify owners, and the software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed April 23, 2021. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10079.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
RQ25004 · Loss Of rear-view Camera Image
Opened Jul 9, 2025 · Closed Aug 28, 2026
Status: closed (inferred from source dates) · Back Over Prevention: Sensing System: Camera
On July 9, 2025, the Office of Defects Investigation (ODI) opened Recall Query (RQ) 25004 to investigate and review the effectiveness of the remedy for Recall 25V-280.Polestar initiated Recall 25V-280 to address shortcomings in the remedy for Recall 24V-477, which intended to address rear camera outage conditions. Consumer complaint traffic reporting rear-view camera outages after receiving the remedy for 25V-280prompted the RQ opening. On July 7, 2024, Polestar initiated Recall 24V-477 to address issues with the rear-view camera display in certain Model Year (MY) 2021-2024 Polestar 2 vehicles. According to Polestar, this failure was due to a memory allocation error in the IHU. To address this error, the remedy, provided by an over-the-air (OTA) software update , shortened the retry times of the camera streams and removed the rendering of the map in the driver display during backing events to release the graphic memory for the rear-view camera. On April 25, 2025, Polestar initiated Recall 25V-280 to address similar issues with the rear-view camera display in certain MY 2021-2025 Polestar 2 vehicles. The recall remedy consisted of an OTA software update intended to correct a synchronization error between the Parking Assist Camera (PAC) and the Infotainment Head Unit (IHU). The updated software would maintain the high-speed signal connection between the PAC and IHU, instead of toggling on and off by request. ODI has received two hundred seventy-five (275) Vehicle Owner Questionnaires (VOQ) alleging failure of the rear-view camera to display after receiving the remedy for Recall 25V-280. Consumers reported that the rear-view camera failed to display once the vehicle was initially placed in reverse, as well as losing the rear-view image while the vehicle was traveling in reverse . Failure to display the rearview image will reduce the driver’s visibility in a backing event, increasing the risk of a crash. On July 18, 2025, ODI sent Polestar an Information Request (IR) letter requesting data for vehicle production, field incidents, and any modifications related to the backup camera and its software. ODI also requested information pertaining to Polestar’s internal assessments, problem resolutions, and their assessment of the alleged defect. On September 15, 2025, Polestar issued Recall 25V-615, which sought to remedy the failure of Recall 25V-280. Polestar acknowledged that the prior remedy was insufficient and that further engineering analysis would be required for final software development and validation. Polestar worked with its supplier (Volvo) and began validation of the new software in February 2026. On April 20, 2026, Polestar released the remedy for Recall 25V-615 via an OTA software update. The update provided general stability improvements to the operating system, as well as bug fixes for the rear-view camera. Since the deployment of the 25V-615 remedy, ODI has received only 3 VOQs alleging a rear camera outage, yielding a complaint rate of 0.01% for Recall 25V-615. ODI assessed the conditions that led to the 25V-280 remedy failures and the countermeasures deployed to prevent recurrence in vehicles that received the remedy for 25V-615. To measure its efficacy, ODI analyzed materials produced by Polestar in its responses to ODI’s July 18, 2025, IR letter and additional materials Polestar furnished in response to email requests and a technical meeting in 2026.ODI also reviewed information Polestar provided in response to another IR letter NHTSA sent on March 25, 2026, requesting additional information related to the decision-making process for correcting the remedy failure of Recall 25V-280. On June 10, 2026, at the request of ODI, Polestar presented a technical briefing of the remedy for Recall 25V-615, which included both completion rates and remedy failure counts. ODI has monitored the remedy for Recall 25V-615 since April 2026 and has observed the failure rate to remain low. ODI is closing this RQ following manufacturer action in the form of Recall 25V-615. The Agency will continue to monitor the remedy and reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
2022 Polestar Polestar 2 Problems, Complaints & Recalls | Skip That Year
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