NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
615 reportsMileage unknown · Jul 5, 2005
Service Brakes, Hydraulic
DT: THE CONTACT OWNS A 1993 PLYMOUTH VOYAGER. WHILE APPLYING THE BRAKES THE VEHICLE WOULD NOT STOP AND THE VEHICLE WOULD SLIDE INTO THE INTERSECTION. SHE WAS TOLD BY A MECHANIC THAT THE PROBLEM WAS WITH THE MASTER CYLINDER. INITIALLY THE PROBLEM WAS INTERMITTENT, BUT NOW IT HAPPENS ALL THE TIME. THE CONTACT IS UNABLE TO DRIVE…
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DT: THE CONTACT OWNS A 1993 PLYMOUTH VOYAGER. WHILE APPLYING THE BRAKES THE VEHICLE WOULD NOT STOP AND THE VEHICLE WOULD SLIDE INTO THE INTERSECTION. SHE WAS TOLD BY A MECHANIC THAT THE PROBLEM WAS WITH THE MASTER CYLINDER. INITIALLY THE PROBLEM WAS INTERMITTENT, BUT NOW IT HAPPENS ALL THE TIME. THE CONTACT IS UNABLE TO DRIVE THE VEHICLE BECAUSE IT IS UNSAFE. THE VIN IS UNAVAILABLE AT THE MOMENT.*AK
NHTSA ODI #10127545
Mileage unknown · Jun 21, 2005
Electrical SystemPower Train
AUTOMATIC TRANSMISSION FAILED. VEHICLE SLIPS OUT OF GEAR AT HIGH SPEED AND THEN SHIFT AND STICKS IN FIRST UNDER 40 MPH. SEVERAL ELECTRICAL PROBLEMS MAINLY WITH IGNITION. IGNITION HAS BEEN REPLACED SEVERAL TIMES.
NHTSA ODI #10126012
100,000 miles · Apr 26, 2005
Service Brakes, Hydraulic
BRAKES CONTINUED TO FAIL EVEN THOUGH THE VEHICLE WAS SERVICED SINCE IT WAS PURCHASED. CONSUMER STATED THE VEHICLE HAS BEEN PARKED.*AK
NHTSA ODI #10119151
Mileage unknown · Jan 13, 2005
Structure
1993 PLYMOUTH VOYAGER. MANUFACTURE DEFECT WITH THE PAINT. ALL THE VANS MADE IN THAT YEAR AND 1994 ARE PEELING AND RUSTING IN THE SAME PLACES. I FEEL THE COMPANY NEGLECTED TO RECALL THESE VANS TO BE REPAINTED TO SAVE THEM MONEY. MY VAN IS IN GOOD CONDITION AND I WOULD LIKE FOR IT TO BE PROPERTY REPAINTED UP TO STANDARD. *NM
NHTSA ODI #10106246
Mileage unknown · Nov 26, 2004
Service Brakes, Hydraulic
THE FRONT/REAR BRAKES WORE OUT PREMATURELY. DEALERSHIP REPAIRED THE PROBLEM. *AK
NHTSA ODI #10101685
Mileage unknown · Nov 10, 2004
Air BagsCrash
CONSUMER'S VEHICLE WAS HIT AT 35 MPH ON FRONT DRIVER'S SIDE. UPON IMPACT, FRONT AIR BAGS DID NOT DEPLOY. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
NHTSA ODI #10099769
Mileage unknown · Nov 5, 2004
Engine And Engine Cooling
WHEN COMING TO A STOP THE VEHICLE HAD TO BE PLACED IN PARK SO IT WOULDN'T STALL. *NM THE ENGINE EMITTED SMOKE. *TC
NHTSA ODI #10101199
40,000 miles · Oct 4, 2004
EquipmentService Brakes, HydraulicCrash
I CURRENTLY OWN A 1993 CHRSYLER VOYAGER WITH 94,000 MILES ON THE ODOMETER. THE VEHICLE IDENTIFICATION NUMBER IS [XXX]. OVER THE SPAN OF 7 YEARS (FROM 1995-2002) THERE WERE ALMOST 6 ACCIDENTS DURING THIS PERIOD. THE ANTI-LOCK BRAKE SYSTEM IN THIS VEHICLE WAS INOPERATIVE. IN THESE INSTANTS THE ABS LIGHT WOULD SUDDENLY COME ON AND …
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I CURRENTLY OWN A 1993 CHRSYLER VOYAGER WITH 94,000 MILES ON THE ODOMETER. THE VEHICLE IDENTIFICATION NUMBER IS [XXX]. OVER THE SPAN OF 7 YEARS (FROM 1995-2002) THERE WERE ALMOST 6 ACCIDENTS DURING THIS PERIOD. THE ANTI-LOCK BRAKE SYSTEM IN THIS VEHICLE WAS INOPERATIVE. IN THESE INSTANTS THE ABS LIGHT WOULD SUDDENLY COME ON AND ULTIMATELY THE BRAKE WOULD LOCK-UP, AND WOULD NOT WORK. WHEN PRESSING ON THE BRAKE DURING THESE INCIDENTS IT WOULD NOT SLOW OR STOP THE VEHICLE. *AK DURING THIS PERIOD, I HAVE INFORMED THE CHRYSLER DEALERSHIP SERVICE DEPARTMENT. SINCE IT WAS UNDER WARRANTY THEY HAVE CHANGE THE COMPUTER COMPONENT AND ITS PARTS SEVERAL TIMES. HOWEVER, THE ABS IS STILL NOT WORKING PROPERLY. RECENTLY THE ABS LIGHT CAME ON SUDDENLY WHILE I WAS DRIVING AND FOR ABOUT 15 SECONDS ABS DID NOT WORK WHEN PRESS UPON IT. THEN THE LIGHT SUDDENLY DISAPPEARS AND THEN THE BRAKE WORKED NORMALLY. I BELIEVE THIS ABS SYSTEM IS DEFECTIVE AND THERE SHOULD BE A RECALL IN THE ABS FOR THIS VEHICLE. THIS IS A TIME BOMB WAITING TO GO OFF AND I AM AFRAID A TERRIBLE ACCIDENT CAN HAPPEN IN THE NEAR FUTURE. HAS THERE BEEN A RECALL FOR THE ABS FOR THIS VEHICLE FROM THIS MANUFACTURER? WHAT OPTIONS DO I HAVE NOW THAT THE 10YEARS/100,000 MILES POWERTRAIN WARRANTY HAD EXPIRED? WHAT IS THE RESPONSIBILITY DOES THE MANUFACTURER/DEALERSHIP HAVE AFTER HAVING GONE THERE SEVERAL TIMES TO FIX THIS PROBLEM WITHOUT SUCCESS? CAN YOU PROVIDE SOME SUGGESTIONS FOR ME TO PROTECT MY FAMILY AND DO I HAVE ANY RECOURSE? UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #10093596
Mileage unknown · Aug 18, 2004
Steering
THE STEERING WHEEL COMPLETELY DISENGAGED AND FELL OFF. IT WAS THE SAME PROBLEM AS STATED IN RECALL 00V305000. *AK
NHTSA ODI #10089179
60,000 miles · Jun 22, 2004
Structure
MY PAINT IS PEELING TO THE POINT WERE IT IS STARTING TO RUST.*AK
NHTSA ODI #10078612
Official recalls
8Oct 12, 2000
VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH 2-SPOKE LUXURY WHEELS MANUFACTURED JULY 1992 THROUGH JUNE 1993; OR EQUIPPED WITH 4-SPOKE SPORT WHEELS MANUFACTURED FROM JULY 1992 THROUGH SEPTEMBER 1993. THE STEERING WHEEL ARMATURE STAMPING CAN CRACK AND SEPARATE FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN.
Consequence & remedy
Consequence: IF THE STEERING WHEEL SEPARATES FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN, LOSS OF CONTROL CAN OCCUR INCREASING THE RISK OF AN ACCIDENT.
Remedy: DEALERS WILL INSPECT THE STEERING WHEEL FOR CRACKS AND ANY WHEELS WITH CRACKS WILL BE REPLACED. ALL OTHER VEHICLES WILL HAVE A REINFORCEMENT PLATE INSTALLED TO PREVENT STEERING WHEEL SEPARATION IN THE EVENT CRACKING OCCURS.
Sep 2, 1999
VEHICLE DESCRIPTION: MINI VANS. THE BOLTS USED TO ATTACH THE STRUT TO THE BODY AND THE REAR LIFTGATE CAN ACCUMULATE FATIGUE DAMAGE IF THREE FACTORS COMBINE. IF THE BOLT IS LOOSE, THE GAS STRUT IS OVER-PRESSURIZED, AND THE FREQUENCY OF OPENING AND CLOSING CYCLES IS HIGHER THAN FOR THE AVERAGE CUSTOMER, THE BOLT CAN FAIL.
Consequence & remedy
Consequence: PERSONAL INJURY COULD OCCUR IF THE BOLTS BREAK ALLOWING THE LIFTGATE TO FALL SUDDENLY.
Remedy: DEALERS WILL INSPECT FOR LOOSE FASTENERS, IF THE FASTENERS ARE LOOSE, THE STRUT (AND INTEGRAL BOLTS) WILL BE REPLACED. IF THE BOLT SHOWS EVIDENCE OF TORQUE, THE BOLT WILL BE REMOVED, LARGER WASHERS WILL REPLACE THE EXISTING WASHER AND THE BOLT WILL BE REINSTALLED AND HAND TIGHTENED TO THE TARGET TORQUED.
Jul 16, 1999
VEHICLE DESCRIPTION: MINIVANS. THE LEFT HAND WINDSHIELD WIPER PIVOT DRIVE ARM WAS NOT MECHANICALLY STAKED TO THE PIVOT SHAFT.
Consequence & remedy
Consequence: THIS COULD ALLOW THE DRIVE ARM TO DISENGAGE FROM THE SHAFT LEADING TO A LOSS OF WIPER FUNCTION. THE DRIVER'S VISIBILITY WOULD BE IMPAIRED, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE LEFT HAND SIDE WINDSHIELD WIPER PIVOT ASSEMBLY.
May 6, 1999
VEHICLE DESCRIPTION: MINI VANS. THE WIRING THAT INITIATES THE DRIVER AND/OR PASSENGER AIR BAG COULD ELECTRICALLY SHORT CIRCUIT TO GROUND. A SHORT CIRCUIT TO GROUND THAT EXISTS IMMEDIATELY AFTER TURNING THE IGNITION KEY TO THE "ON" OR "START" POSITION CAN CAUSE THE AIR BAG(S) TO INADVERTENTLY DEPLOY.
Consequence & remedy
Consequence: INADVERTENT AIR BAG DEPLOYMENT CAN INJURE A FRONT SEAT OCCUPANT.
Remedy: DEALERS WILL PERFORM AN ELECTRONIC DIAGNOSTIC CHECK. ANY SHORT CIRCUITS IDENTIFIED IN EITHER THE DRIVER'S OR PASSENGER SIDE AIR BAG INITIATOR WIRE CIRCUIT WILL BE REPAIRED.
Sep 9, 1997
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. COVERS ON THE SOLID STALK MOUNTED SEAT BELT BUCKLES CAN BECOME DISLODGED CAUSING THE RELEASE BUTTON TO STICK INSIDE THE COVER. THE BUCKLE WOULD THEN BE ONLY PARTIALLY LATCHED.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL INSTALL A COVER RETAINING CLIP TO THE STALK MOUNTED BUCKLE COVER TO PREVENT DISLOCATION OF THE BUCKLE COVER.
Sep 9, 1997
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. THE CENTER REAR SEAT, RIGHT OUTBOARD SIDE, SAFETY BELT ANCHOR HOOK CAN BECOME UNATTACHED FROM THE BODY ANCHOR POSITION.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE ANCHOR HOOK RETAINING CLIP WITH A REVISED PROFILE CLIP AND A COVER PLATE.
Jun 13, 1996
THE ABS HYDRAULIC CONTROL UNIT CAN EXPERIENCE EXCESSIVE BRAKE ACTUATOR PISTON SEAL WEAR CAUSING PUMP-MOTOR DETERIORATION.
Consequence & remedy
Consequence: IF THIS CONDITION OCCURS, THE ABS FUNCTION COULD BE LOST AND REDUCED POWER ASSIST WOULD BE EXPERIENCED DURING VEHICLE BRAKING INCREASING THE POTENTIAL FOR A VEHICLE ACCIDENT.
Remedy: DEALERS WILL TEST THE VEHICLE'S ANTI-LOCK BRAKE SYSTEM AND REPAIR THE VEHICLES IF NECESSARY. ALSO THE WARRANTY ON ALL ABS COMPONENTS WILL BE EXTENDED TO 10 YEARS OR 100,000 MILES (EXCEPT FOR THE BRAKE ACTUATOR PISTON ASSEMBLY AND THE PUMP-MOTOR ASSEMBLY WHICH WILL HAVE A LIFETIME COVERAGE). OWNERS WILL ALSO BE REIMBURSED FOR PREVIOUS ABS COMPONENT REPAIR COSTS.
Jun 4, 1993
THE 15 INCH WHEELS HAVE MALFORMED LUG NUT SEAT CONFIGURATION WHICH CAUSES POOR NUT-TO-WHEEL CONTACT AND CENTERING OF THE WHEEL DURING INSTALLATION.
Consequence & remedy
Consequence: POOR NUT-TO-WHEEL CONTACT DURING INSTALLATION CAN LEAD TOPOSSIBLE LOSS OF A WHEEL, RESULTING IN LOSS OF VEHICLE CONTROL AND AN ACCIDENT.
Remedy: THE ROAD AND SPARE WHEELS WITH THE MALFORMED LUG NUT SEAT CONFIGURATION WILL BE REPLACED.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
12DP03002 · Steering Column Separation
Opened May 7, 2003 · Closed Jul 22, 2003
Status: closed (inferred from source dates) · Steering:column
MR. LARRY A. SACKEY SUBMITTED A PETITION TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) BY LETTER DATED APRIL 18, 2003, REQUESTING THAT NHTSAFURTHER INVESTIGATE THE DEFECTIVE COLLAPSIBLE STEERING SHAFT SYSTEM ON 1987-1995 VEHICLES MANUFACTURED BY THE DAIMLERCHRYSLER CORPORATION.IN PART BECAUSE OF 49 CFR ? 30120(G), NHTSA HAS DECIDED TO LIMIT THE SCOPE OF THE PETITION VEHICLES TO 1993-1995 MODELS, EXCLUDING THE 1993 JEEP GRAND CHEROKEE AND 1994-1995 DODGE RAM SERIES TRUCKS THAT WERE RECALLED (93V210 & 96V230) FOR STEERING COLUMN FAILURE.IF THE ANALYSIS OF THESE VEHICLES HAD IDENTIFIED A POTENTIAL PROBLEM, THE SCOPE COULD HAVE BEEN EXPANDED IN AN INVESTIGATION.A REVIEW OF ODI'S DATA BASE SHOWS NO RECENT COMPLAINTS AND A LACK OF A COMPLAINT TREND CONCERNING THE SUBJECT ISSUE ON THE SUBJECT VEHICLES AS A WHOLE OR BY INDIVIDUAL MODELS.THEREFORE, THE PETITION IS DENIED.FOR DETAILS, SEE FEDERAL REGISTER NOTICE VOLUME 68, NO. 130, JULY 8, 2003.
RQ00011 · Steering Wheel Separation
Opened May 1, 2000 · Closed Apr 1, 2002
Status: closed (inferred from source dates) · Steering
There is no summary currently available
Additional source detail variants (2)
Steering
There is no summary currently available
Steering
There is no summary currently available
RQ99004 · Rear Liftgate Support
Opened Apr 19, 1999 · No close date supplied
Status: open (inferred from source dates) · Structure:body:hatchback/liftgate:support Device/strut
ON MAY 7, 1997, CHRYSLER FILED A DEFECT INFORMATION REPORT TO RECALL 436,000 1992 DODGE CARAVAN/GRAND CARAVAN, PLYMOUTH VOYAGER/GRAND VOYAGER AND CHRYSLER TOWN AND COUNTRY VEHICLES TO REPAIR THE LIFTGATE SUPPORTS; SAFETY RECALL 97V-079.ODI HAD INVESTIGATION THE REAR LIFTGATE SUPPORT PROBLEM FOR 1991-1993 CHRYSLER MINIVANS IN PE 96-035 AND EA96-027.AT THE TIME OF CLOSING EA96-027 ON MAY 16, 1997, A SAFETY RELATED DEFECT TREND HAD NOT BEEN IDENTIFIED ON THE 1991 AND 1993 MODELS.SINCE THE CLOSING OF EA96-027, ODI HAS RECEIVED 34 COMPLAINTS OF REAR LIFTGATE SUPPORT ATTACHING BOLT FAILURES, INCLUDING TEN INJURIES, ON THE SUBJECET VEHICLES.IT IS RECOMMENDED THAT A RECALL QUERY BE OPENED TO DETERMINE THE SCOPE OF LIFTGATE SUPPORT FAILURES ON THE SUBJECT VEHICLES.CLOSING NOTE: ON JULY 19, 1999, DAMILERCHRYSLER AGREED TO RECALL 1991, 1993, AND 1994 MODEL YEAR VEHICLES TO REMEDY REAR LIFTGATE SUPPORTS; SAFETY RECALL 99V-213.IT IS RECOMMENDED THAT RQ99-004 BE CLOSED.
Additional source detail variants (2)
Structure:body:hatchback/liftgate:support Device/strut
ON MAY 7, 1997, CHRYSLER FILED A DEFECT INFORMATION REPORT TO RECALL 436,000 1992 DODGE CARAVAN/GRAND CARAVAN, PLYMOUTH VOYAGER/GRAND VOYAGER AND CHRYSLER TOWN AND COUNTRY VEHICLES TO REPAIR THE LIFTGATE SUPPORTS; SAFETY RECALL 97V-079.ODI HAD INVESTIGATION THE REAR LIFTGATE SUPPORT PROBLEM FOR 1991-1993 CHRYSLER MINIVANS IN PE 96-035 AND EA96-027.AT THE TIME OF CLOSING EA96-027 ON MAY 16, 1997, A SAFETY RELATED DEFECT TREND HAD NOT BEEN IDENTIFIED ON THE 1991 AND 1993 MODELS.SINCE THE CLOSING OF EA96-027, ODI HAS RECEIVED 34 COMPLAINTS OF REAR LIFTGATE SUPPORT ATTACHING BOLT FAILURES, INCLUDING TEN INJURIES, ON THE SUBJECET VEHICLES.IT IS RECOMMENDED THAT A RECALL QUERY BE OPENED TO DETERMINE THE SCOPE OF LIFTGATE SUPPORT FAILURES ON THE SUBJECT VEHICLES.CLOSING NOTE: ON JULY 19, 1999, DAMILERCHRYSLER AGREED TO RECALL 1991, 1993, AND 1994 MODEL YEAR VEHICLES TO REMEDY REAR LIFTGATE SUPPORTS; SAFETY RECALL 99V-213.IT IS RECOMMENDED THAT RQ99-004 BE CLOSED.
Structure:body:hatchback/liftgate:support Device/strut
ON MAY 7, 1997, CHRYSLER FILED A DEFECT INFORMATION REPORT TO RECALL 436,000 1992 DODGE CARAVAN/GRAND CARAVAN, PLYMOUTH VOYAGER/GRAND VOYAGER AND CHRYSLER TOWN AND COUNTRY VEHICLES TO REPAIR THE LIFTGATE SUPPORTS; SAFETY RECALL 97V-079.ODI HAD INVESTIGATION THE REAR LIFTGATE SUPPORT PROBLEM FOR 1991-1993 CHRYSLER MINIVANS IN PE 96-035 AND EA96-027.AT THE TIME OF CLOSING EA96-027 ON MAY 16, 1997, A SAFETY RELATED DEFECT TREND HAD NOT BEEN IDENTIFIED ON THE 1991 AND 1993 MODELS.SINCE THE CLOSING OF EA96-027, ODI HAS RECEIVED 34 COMPLAINTS OF REAR LIFTGATE SUPPORT ATTACHING BOLT FAILURES, INCLUDING TEN INJURIES, ON THE SUBJECET VEHICLES.IT IS RECOMMENDED THAT A RECALL QUERY BE OPENED TO DETERMINE THE SCOPE OF LIFTGATE SUPPORT FAILURES ON THE SUBJECT VEHICLES.CLOSING NOTE: ON JULY 19, 1999, DAMILERCHRYSLER AGREED TO RECALL 1991, 1993, AND 1994 MODEL YEAR VEHICLES TO REMEDY REAR LIFTGATE SUPPORTS; SAFETY RECALL 99V-213.IT IS RECOMMENDED THAT RQ99-004 BE CLOSED.
EA97020 · Front Windshield Wiper
Opened Sep 30, 1997 · Closed Jul 27, 1999
Status: closed (inferred from source dates) · Visibility
ALLEGED FAILURES OF WINDSHIELD WIPER SYSTEMS
PE97013 · Windshield Wiper Failure
Opened Apr 2, 1997 · Closed Sep 30, 1997
Status: closed (inferred from source dates) · Visibility
ALLEGED WINDSHIELD WIPERS FAIL WHILE IN USE
DP97001 · Windshield Wiper Failure
Opened Mar 12, 1997 · Closed Apr 2, 1997
Status: closed (inferred from source dates) · Visibility
CFAS PETITIONED THE AGENCY TO CONDUCT A DEFECT INVESTIGATION ON WINDSHIELD WIPER FAILURE ON 1989 AND LATER CHRYSLER MODELS WHICH SHOULD INCLUDE, BUT NOT LIMITED TO SPIRIT/ACCLAIM: DYNASTY/NEW YORKER/LANDAU; LANCE/LEBARON; SHADOW/SUNDANCE; CARAVAN/VOYAGER.HOWEVER, BASED ON ODI'S COMPLAINT RECORDS, ONLY CERTAIN MINIVANS WILL BE INVESTIGATED
EA96027 · Alleged Rear Liftgate Support Failure
Opened Oct 31, 1996 · Closed May 16, 1997
Status: closed (inferred from source dates) · Structure
THE RETAINER BOLT OF THE REAR LIFTGATE SUPPORT CYLINDERS MAY SHEAR RESULTING IN SUDDEN COLLAPSE OF THE REAR HATCH DOOR.
PE96035 · Alleged Rear Liftgate Support Failure
Opened May 6, 1996 · Closed Oct 31, 1996
Status: closed (inferred from source dates) · Structure
THE RETAINER BOLT OF THE REAR LIFT GATE SUPPORT CYLINDERS MAY SHEER RESULTING IN THE SUDDEN COLLAPSE OF THE REAR HATCH DOOR.
PE96008 · Safety Blt Latch Operation
Opened Jan 25, 1996 · Closed Jun 28, 1996
Status: closed (inferred from source dates) · Seat Belts
There is no summary currently available
EA94028 · Abs Braking System Fails
Opened Jul 29, 1994 · Closed Jun 24, 1996
Status: closed (inferred from source dates) · Service Brakes, Hydraulic
There is no summary currently available
PE94024 · Abs Braking System Fails
Opened Mar 7, 1994 · Closed Jul 29, 1994
Status: closed (inferred from source dates) · Service Brakes, Hydraulic
There is no summary currently available
EA94005 · Liftgate Latches
Opened Jan 31, 1994 · Closed Oct 25, 1995
Status: closed (inferred from source dates) · Structure
LIFTGATE LATCHES IN THE SUBJECT VEHICLES HAVE FAILED IN LOW AND MODERATE SPEED IMPACTS RESULTING IN OCCUPANT EJECTIONS, INJURIES, AND FATALITIES.THERE ARE TWO FAILURE MODES ASSOCIATED WITH LATCH FAILURE: FORK BOLT-DETENT LEVER BYPASS, AND INERTIAL UNLATCHING.NHTSA ANALYSES OF CHRYSLER AND PEER MINIVANS TOOK THE FORM OF STATIC AND DYNAMIC CRASH TESTING, ENGINEERING EVALUATIONS, COMPLAINT AND FIELD ANALYSES, AND REAL WORLD DATA ANALYSES.A TECHNICAL REPORT DISCUSSING THESE ANALYSES CAN BE FOUND IN THE ENGINEERING ANALYSIS TECHNICAL REPORT IN THE PUBLIC VIEWING FILE.CHRYSLER HAS ADVISED NHTSA THAT IT WILL CONDUCT A CAMPAIGN TO REPLACE THE LATCHES ON ALL THE SUBJECT VEHICLES.THE CHRYSLER CAMPAIGN WILL CONSIST OF NOTIFICATION LETTERS TO ALL OWNERS; FREE REPLACEMENT OF ALL LATCHES WITH STRONGER, SAFER LATCHES REGARDLESS OF THE AGE OF THE MINIVANS; NATIONAL ADVERTISING TO PROMOTE CUSTOMER AWARENESS OF THE CAMPAIGN; QUARTERLY REPORTS REGARDING CAMPAIGN COMPLETION RATES; AS WELL AS ADDITIONAL MEASURES TO ENSURE A HIGH COMPLETION RATE, ABOVE AND BEYOND THE ACTIONS THAT NORMALLY WOULD BE TAKEN IN A FORMAL SAFETY RECALL.THESE INCLUDE FOLLOW UP WRITTEN AND TELEPHONIC NOTIFICATIONS TO OWNERS WHO DO NOT BRING THEIR VEHICLES IN FOR CORRECTIVE ACTION.NHTSA FIRMLY BELIEVES THAT THE CRASH PERFORMANCE OF THE LATCHES ON THESE MINIVANS RAISES SERIOUS SAFETY CONCERNS, AND THAT THE CAMPAIGN ADDRESSES THESE CONCERNS.THE CHRYSLER CORRECTIVE ACTION WILL INCREASE THE STRENGTH OF THE LIFTGATE LATCHES AND DECREASE THE POTENTIAL FOR INERTIAL UNLATCHING, THEREBY REDUCING THE RISK OF CRASH-RELATED OPENINGS OF THE LIFTGATE AND POSSIBLE OCCUPANT EJECTION THROUGH THE LIFTGATE OPENING.OWNERS OF CHRYSLER MINIVANS WILL GET A STRONGER, SAFER LATCH FREE OF CHARGE AT THE EARLIEST POSSIBLE TIME, WITHOUT THE NEED FOR FURTHER TECHNICAL INVESTIGATION AND COMPLEX AND TIME-CONSUMING LITIGATION WITH AN UNCERTAIN OUTCOME.BASED ON THE ABOVE, ODI IS CLOSING THIS INVESTIGATION.
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