1999 Plymouth Grand Voyager

I HAVE A 1999 PLYMOUTH GRAND VOYAGER THAT IS EXPERIENCING A PROBLEM WITH THE CLOCKSWITCH (HORN, CRUISE CONTROL NOT WORKING, AIRBAG LIGHT ON). I CALLED THE RECALL LINE WITH CHRYSLER AND THEY SAID MY VAN WAS NOT COVERED ON THE RECALL. ONLY 1996-1998. I NOTICED WHEN THE INVESTIGATION WAS TAKING PLACE ALL VEHICLES FROM 1996-2000 WERE BEING LOOKED AT. I THINK CHRYSLER SHOULD FIX THE PROBLEM WITH MY CLOCKSWITCH FOR FREE BECAUSE THIS IS A SAFETY DEFECT. *AK

HEAD GASKET WAS FOUND TO BE LEAKING COOLANT. DEALERSHIP ESTIMATED 900.00 PLUS THE COST OF PARTS. MY HUSBAND THEN DECIDED TO BUY THE KIT FROM THEM FOR 109.00 AND PROCEED TO REPAIR IT HIMSELF. AFTER SITTING FOR 9 DAYS IT IS ALMOST FINISHED. THIS VAN ONLY HAS 67,000 MILES. THE CLOCK SPRING WAS ALSO REPLACED EARLIER IN THE YEAR AS IT STOPPED WORKING CAUSING THE AIRBAG LIGHT TO STAY ON, THE HORN NOT TO WORK, AND THE CRUISE CONTROL NOT TO WORK.*AK

1999 PLYMOUTH GRAND VOYAGER. VIN [XXX]. THE SUBJECT VEHICLE HAS HAD A FAILURE OF THE CLOCK SPRING MECHANISM (ACCORDING TO THE DEALER). THIS HAS RESULTED IN THE FAILURE OF THE AIR BAG DEPLOYMENT (ALONG WITH CRUISE CONTROL AND HORN). CHRYSLER HAS ADMITTED THIS PROBLEM EXISTS (VIA RECALL) WITH 1996-1998 VEHICLES BUT WILL NOT FIX 1999 VEHICLES. YOUR WEB SITE EXHIBITS NUMEROUS INSTANCE OF THIS FAILURE ON 1999 VEHICLES. HOW DO I GO ABOUT GETTING A KNOWN PROBLEM WITH THIS FAILURE TO BE ACKNOWLEDGED AND FIXED BY CHRYSLER? I CONSIDER THIS A SERIOUS SAFETY ISSUE THAT SHOULD BE TAKEN CARE OF BY CHRYSLER REGARDLESS OF AUTO MILEAGE.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE SUBJECT VEHICLE HAS HAD A FAILURE OF THE CLOCK SPRING MECHANISM. THIS HAS RESULTED IN THE AIR BAG DEPLOYMENT (ALONG WITH CRUISE CONTROL AND HORN) BEING NON FUNCTIONAL. CHRYSLER HAS ADMITTED THIS PROBLEM EXISTS WITH 1996-1998 VEHICLES BUT WILL NOT FIX 1999 VEHICLES. YOUR WEB SITE EXHIBITS NUMEROUS INSTANCE OF THIS FAILURE ON 1999 VEHICLES. HOW DO I GO ABOUT GETTING A KNOWN PROBLEM WITH THIS FAILURE TO BE ACKNOWLEDGED AND FIXED BY CHRYSLER? I CONSIDER THIS A SERIOUS SAFETY ISSUE THAT SHOULD BE TAKEN CARE OF BY CHRYSLER REGARDLESS OF AUTO MILEAGE.*AK

1999 PLYMOUTH GRAND VOYAGER SE - AIRBAG LIGHT CAME ON AT 72000 MILES. I FOUND THAT DAIMLER-CHRYSLER HAD A SAFETY RECALL ON 1996-1998 PLYMOUTH VANS BECAUSE THE CLOCKSPRING WAS NOT INSTALLED PROPERLY IN THE STEERING COLUMN. CAUSING THE AIRBAG TO BECOME INOPERABLE, THE HORN AND CRUISE CONTROL TO ALSO STOP WORKING. I FOUND ON A PLYMOUTH FORUM THAT MANY OTHER 1999 VAN OWNERS HAVE HAD THE SAME PROBLEMS. WHEN I CALLED CHRYSLER, THEY SAID THE RECALL DID NOT COVER THE 1999 VAN AND THAT THEY WOULD NOT EXTEND THE SAFETY RECALL. *LA

PLEASE NOTE THE FOLLOWING RECALL:INIVAN RECALL B24, CLOCKSPRING / WARRANTY EXTENSION HIS RECALL INVOLVES DODGE CARAVAN/GRAND CARAVAN, PLYMOUTH VOYAGER/GRAND VOYAGER AND CHRYSLER TOWN & COUNTRY MINIVAN'S PRODUCED BY DAIMLERCHRYSLER FROM 1996 - 1998. THE CLOCKSPRING ASSEMBLY THAT CONNECTS THE STEERING WHEEL MOUNTED ELECTRICAL COMPONENTS TO THE ELECTRICAL SYSTEM, ON THE MINIVANS, MAY LOSE THE ELECTRICAL CONNECTION TO THOSE COMPONENTS. THIS COULD CAUSE THE DRIVER'S AIRBAG, HORN AND/OR SPEED CONTROL SYSTEM (IF EQUIPPED) TO BE INOPERATIVE. AN INOPERATIVE DRIVER'S AIRBAG WILL NOT DEPLOY AND CAN RESULT IN INCREASED INJURY TO THE DRIVER IN A FRONTAL CRASH. A FAILED CLOCKSPRING WILL CAUSE THE AIRBAG WARNING LIGHT, ON THE MINIVAN'S INSTRUMENT PANEL TO ILLUMINATE INTERMITTENTLY WHILE YOU ARE DRIVING. IF THIS OCCURS, CONTACT YOUR DEALER IMMEDIATELY TO HAVE THE AIRBAG SYSTEM INSPECTED. IF YOUR DEALER DETERMINES THAT THE CLOCKSPRING HAS FAILED, IT WILL BE REPLACED WITHOUT CHARGE TO YOU. DOCUMENT ID: NOGCD123353 THE PROBLEM IS IN THE 1999 MODEL YEAR AS WELL. I INQUIRED ABOUT THIS WITH THE MANUFACTURER BUT WAS BASICLY TOLD "TOO BAD" I FIND IT HARD TO BELIVE THAT THE EXACT SAME PROBLEM FOUND IN A 1998 MODEL COULD NOT EXIST IN A 1999 MODEL.*AK