1999 Plymouth Grand Voyager

THERE WAS A RECALL ON THIS VEHICLE. I TOOK IT TO A LOCAL DEALER TO BE FIXED. HAD CLASSIC "NO AIRBAG, NO HORN, NO CRUISE" SYMPTOMS. DEALER REPLACED AIRBAG CLOCKSPRING, BUT DID NOT FIX THE PROBLEM OF "NO AIRBAG". THE DEALER'S STANCE IS "WE DON'T TROUBLESHOOT, WE ONLY REPLACED THE PART." THEY LET THE VEHICLE LEAVE THEIR SERVICE DEPARTMENT IN AN UNSAFE CONDITION WITHOUT NOTIFYING THE CUSTOMER OF AN ISSUE, WHICH WAS ONLY DISCOVERED AFTER THE VEHICLE WAS PICKED UP. DEALER REFUSES TO REPLACE CLOCKSPRING, AND INSISTS ON A DIAGNOSTIC FEE TO TROUBLESHOOT AN ISSUE THAT I HAVE ALREADY DIAGNOSED MYSELF. I ENDED UP HAVING TO OBTAIN A REPLACEMENT CLOCKSPRING ON MY OWN, AND FIT IT TO THE VEHICLE. THE AIRBAG, HORN, AND CRUISE CONTROL NOW WORK ON THE VEHICLE. CHRYSLER REFUSES TO DO ANYTHING ABOUT IT. *TR

TL* THE CONTACT OWNS A 1999 PLYMOUTH GRAND VOYAGER. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.

AIR BAG LIGHT STAYS ON AND HAS SINCE FIRST PURCHASED, HORN HAS NOT WORKED FOR ABOUT 8 MONTHS, CRUISE CONTROL QUIT WORKING 3 MONTHS AGO. READING OTHER COMPLAINTS IT APPEARS THERE WAS A RECALL STATING THE PROBLEM IS WITH THE COLUMN CLOCK SPRING. IF I COULD RECEIVE A RECALL FOR THE MANUFACTURER TO JUST PROVIDE A REPLACEMENT COLUMN CLOCK SPRING MY NEPHEW WOULD PLACE IT ON THE VAN.

TL* THE CONTACT OWNS A 1999 PLYMOUTH GRAND VOYAGER. WHILE DRIVING APPROXIMATELY 10 MPH, THE AIR BAG WARNING LIGHT BRIEFLY ILLUMINATED ON THE INSTRUMENT PANEL AND CONTINUED TO DO SO INTERMITTENTLY. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN ID 04V480000 (AIR BAGS). THE DEALER DID NOT REPAIR THE VEHICLE SINCE THE WARRANTY WAS NO LONGER VALID. THE FAILURE CONTINUED TO OCCUR. THE AIR BAG SERVICE LIGHT REMAINED ILLUMINATED AT ALL TIMES. THE CONTACT ALSO STATED THAT THE HORN WOULD NOT FUNCTION. WHEN SHE WAS INVOLVED IN A CRASH THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT DIDN'T MENTION IF THERE WERE ANY INJURIES. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 125,000.

THE CONSUMER RECEIVED A RECALL NOTICE # 04V480000. THE CONSUMER TOOK THE VEHICLE TO GET IT SERVICED. WHEN LEAVING THE DEALER, SHE NOTICED THE AIRBAG LIGHT WAS STILL ON. THE DEALER COULD NOT DETERMINE THE PROBLEM AND TOLD HER TO SCHEDULE AN APPOINTMENT. THE DEALER TOLD THE CONSUMER THE INSPECTION WOULD BE FREE OF CHARGE. BUT WHEN SCHEDULING THE APPOINTMENT, SHE WAS TOLD THAT IT WOULD BE A FEE. *JB

THE AIR BAG LIGHT LIT UP, AND SHORTLY AFTERWARDS, THE CRUISE CONTROL AND HORN STOPPED WORKING. THE DEALER ADVISOR CALLED ME AND SAID THAT THE CLOCK SPRING WOULD HAVE TO BE REPLACED. A COUPLE HOURS LATER, HE CALLED ME AND INFORMED ME THAT THE WIRES IN THE AIRBAG HAD OVERHEATED AND THE ENTIRE AIR BAG ASSEMBLY WOULD NOW HAVE TO BE REPLACED. THE COMPANY REIMBURSED ME LAST MONTH FOR THE CLOCK SPRING, WHICH THEY SAID WAS RECALLED. HOWEVER, I FEEL THAT I SHOULD ALSO BE REIMBURSED FOR THE AIRBAG ASSEMBLY, SINCE IT WAS CONNECTED TO THE CLOCKSPRING. THIS IS A MAJOR SAFETY ISSUE THAT HAS AFFECTED MANY OTHER CONSUMERS WITH THIS SAME VEHICLE. THE DEALER ADVISOR GAVE US THE CLOCK SPRING AS WE REQUESTED, BUT SAID THAT THEY COULD NOT GIVE US THE AIR BAG, SINCE IT NEEDED TO BE SENT TO CHRYSLER FOR FAILURE ANALYSIS.*AK