Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 20 of 254 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Service Brakes, Hydraulic. Review the 77 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 40 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 35 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
12 crash reports7 fire reports11 injury reports
What owners actually said
254 reports
Mileage unknown · Jun 2, 2000
Equipment
WE HAVE HAD PROBLEMS WITH THE AIR CONDITIONER FOR ALMOST TWO YEARS. DURING THE WARMER MONTHS, WE HAVE HAD TO ADD FREON ABOUT EVERY 2 MONTHS. WE HAVE HAD TO ADD FREON TO THE SYSTEM AT LEAST 5 TIMES SINCE 8/98, WHICH IS EXCESSIVE BECAUSE THE AIR CONDITIONING SYSTEM IS GENERALLY ONLY USED DURING THE SUMMER MONTHS IN NORTHERN ILLI…
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WE HAVE HAD PROBLEMS WITH THE AIR CONDITIONER FOR ALMOST TWO YEARS. DURING THE WARMER MONTHS, WE HAVE HAD TO ADD FREON ABOUT EVERY 2 MONTHS. WE HAVE HAD TO ADD FREON TO THE SYSTEM AT LEAST 5 TIMES SINCE 8/98, WHICH IS EXCESSIVE BECAUSE THE AIR CONDITIONING SYSTEM IS GENERALLY ONLY USED DURING THE SUMMER MONTHS IN NORTHERN ILLINOIS. EARLIER AIR CONDITIONING SYSTEM CHECKS COULD NOT DETECT WHERE THE LEAK WAS OCCURING. A RECENT CHECK IN APRIL RESULTED IN A DIAGNOSIS OF AN EVAPORATOR PROBLEM. THE FIRESTONE REPAIR SHOP MANAGER STATED THAT AIR CONDITIONER PROBLEMS WERE COMMON FOR THE PLYMOUTH/CHRYSLER MINIVANS. *AK
NHTSA ODI #723484
Mileage unknown · May 25, 2000
Engine And Engine Cooling
THE ENGINE MAKES NOISE, WILL NOT START AND STALLS INTERMITTENTLY, DEALERS IS UNABLE TO LOCATE AND FIX THE PROBLEM. NLM
NHTSA ODI #784655
Mileage unknown · May 24, 2000
Power Train
WHILE DRIVING TRANSMISSION JUST QUIT. VEHICLE STARTED BUCKING AS IF THE GEARS INSIDE HAD BROKEN. DEALER HAS BEEN CONTACTED. *AK
NHTSA ODI #862429
Mileage unknown · May 23, 2000
Structure
DRIVER'S SIDE DOOR STARTED DROPPING & WOULDN'T CLOSE. IT WAS COMPLETELY COMING OFF THE BODY OF VEHICLE. ALSO, PASSENGER'S SIDE DOOR STARTED DROPPING 6 DAYS AGO. WHILE DRIVING ON LOCAL STREET TURNED THE CORNER AND THE PASSENGER SIDE DOOR FLEW OPEN. CALLED THE DEALER WHO WAS NOT ABLE TO HELP.*AK
NHTSA ODI #862364
Mileage unknown · May 23, 2000
Structure
THE PASSENGER DOOR HAS FLUNG OPEN, WHILE DRIVING, TWICE. I CONSIDER THIS A SAFETY PROBLEM, WHILE DRIVING. THE MANUFACTURER SAYS THAT IT IS NOT A RECALLED ITEM, SO THEY WILL NOT ADDRESS IT. THEY ALSO WILL NOT GIVE ME A SUPERVISOR TO TALK TO ABOUT THE MATTER. NO MATTER HOW MANY MILES A VEHICLE HAS ON IT, AS LONG AS IT IS MAI…
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THE PASSENGER DOOR HAS FLUNG OPEN, WHILE DRIVING, TWICE. I CONSIDER THIS A SAFETY PROBLEM, WHILE DRIVING. THE MANUFACTURER SAYS THAT IT IS NOT A RECALLED ITEM, SO THEY WILL NOT ADDRESS IT. THEY ALSO WILL NOT GIVE ME A SUPERVISOR TO TALK TO ABOUT THE MATTER. NO MATTER HOW MANY MILES A VEHICLE HAS ON IT, AS LONG AS IT IS MAINTAINED WELL, KEEP IN GOOD CONDITION, AND HAS NOT BEEN IN A WRECK, I WOULD THINK THIS SHOULD BE ADDRESSED BY THE MANUFACTURER. IT IS DANGEROUS. I QUOTE A RECALL OF THE JEEP CHEROKEE, 1993 ACTION NUMBER PE95047 THERE WAS A FAILURE OF THE DOOR ASSEMBLY WELDS. THIS IS THE SAME YEAR AND THE SAME COMPANY THAT MANUFACTURED THIS VEHICLE I OWN. THANK YOU FOR YOUR ATTENTION! FOR INFORMATION: BRAD DAVIS, AT CUSTOMER CENTER TOLL FREE NUMBER 1-800-992-1997 CHRYSLER CORPORATION TOLD ME THAT HE CALLS IT, AS TO WHETHER THE CHRYSLER CORPORATION WILL ACCEPT A CLAIM FOR THE FIXING OF THIS PROBLEM. HE WOULD NOT GIVE ME A SUPERVISOR TO SPEAK WITH ABOUT THE MATTER. HE SAID HE MADE THE DECISIONS. BILLY THE SERVICE MANAGER, AT RICK JUSTICE, 1105 SOUTH FRONTAGE ROAD, MERIDIAN, MS. SAID THAT THEY WOULD NOT FILE IT WITH CHRYSLER. I WOULD HAVE TO PAY. IT ISN'T A SAFETY MATTER. ALSO, THE VEHICLE HAS TOO MANY MILES ON IT. BOTH BRAD AND BILLY SAID THIS. MILEAGE HAS NOTHING TO DO WITH BODY, IF THE CAR HAS BEEN MAINTAINED. I STILL CONTEND THIS IS A SAFETY PROBLEM. I LOOK FORWARD TO HEARING FROM YOU. *AK
NHTSA ODI #723079
Mileage unknown · May 22, 2000
Service Brakes, Hydraulic
THER\E WAS A MANUFACTURER'S RECALL 05685184 ON THE ANTI-LOCK BRAKE SYSTEM . CONSUMER WAS TRAVELING ABOUT 25 TO 30MPH ON THE HIGHWAY, SHE APPLIED BRAKES, THE PEDAL WAS VERY HARD, AND BRAKES FAILED. *AK
NHTSA ODI #862339
Mileage unknown · May 21, 2000
Service Brakes, Hydraulic
NHTSA CAMPAIGN ID# 96V099000 (MFG. CAMPAIGN #685) - CONTACT WITH CHRYSLER PLYMOUTH INDICATES THAT THE VIN# FOR THIS VEHICLE IS NOT INCLUDED IN THIS RECALL EVEN THOUGH THIS VEHICLE EXPERIENCES THE SAME PROBLEMS AS IDENTIFIED IN THE RECALL. CAN YOU HELP US PERSUADE CHRYSLER PLYMOUTH THAT THIS VEHICLE VIN# SHOULD BE INCLUDED IN TH…
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NHTSA CAMPAIGN ID# 96V099000 (MFG. CAMPAIGN #685) - CONTACT WITH CHRYSLER PLYMOUTH INDICATES THAT THE VIN# FOR THIS VEHICLE IS NOT INCLUDED IN THIS RECALL EVEN THOUGH THIS VEHICLE EXPERIENCES THE SAME PROBLEMS AS IDENTIFIED IN THE RECALL. CAN YOU HELP US PERSUADE CHRYSLER PLYMOUTH THAT THIS VEHICLE VIN# SHOULD BE INCLUDED IN THE RECALL SO THAT WE MAY HAVE THE PROBLEMS REPAIRS & OBTAIN REIMBURSEMENT FOR PREVIOUS REPAIRS ALREADY PERFORMED?*AK
NHTSA ODI #722977
Mileage unknown · May 19, 2000
Equipment
AIR CONDITIONE R HAS BEEN FIXED EACH YEAR, FOR A TOTAL OF SIX TIMES. *AK
NHTSA ODI #722900
Mileage unknown · May 16, 2000
Power TrainService Brakes, Hydraulic
EXCITER RINGS ARE CRACKED, CAUSING ABS TO BECOME ENGAGED. CONSUMER SAYS THE CURE WOULD BE TO REPLACE BOTH FRONT AXLES. *AK
NHTSA ODI #861955
Mileage unknown · May 9, 2000
Seat Belts
SEAT BELT ON BOTH SIDES IN FRONT HANGS UP: THE RETRACTOR WON'T WORK. I AM SCARED TO HELL. DEALER SAID BUY NEW ONE. I HAD A REPAIR SHOP SERVICE IT: SAME PROBLEM AGAIN. I HAD ANOTHER PLYMOUTH DEALER WORK WITH THE BELT AND HE GOT IT TO RELEASE, BUT PROBLEM REOCCURRED. *AK
VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH 2-SPOKE LUXURY WHEELS MANUFACTURED JULY 1992 THROUGH JUNE 1993; OR EQUIPPED WITH 4-SPOKE SPORT WHEELS MANUFACTURED FROM JULY 1992 THROUGH SEPTEMBER 1993. THE STEERING WHEEL ARMATURE STAMPING CAN CRACK AND SEPARATE FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN.
Consequence & remedy
Consequence: IF THE STEERING WHEEL SEPARATES FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN, LOSS OF CONTROL CAN OCCUR INCREASING THE RISK OF AN ACCIDENT.
Remedy: DEALERS WILL INSPECT THE STEERING WHEEL FOR CRACKS AND ANY WHEELS WITH CRACKS WILL BE REPLACED. ALL OTHER VEHICLES WILL HAVE A REINFORCEMENT PLATE INSTALLED TO PREVENT STEERING WHEEL SEPARATION IN THE EVENT CRACKING OCCURS.
VEHICLE DESCRIPTION: MINI VANS. THE BOLTS USED TO ATTACH THE STRUT TO THE BODY AND THE REAR LIFTGATE CAN ACCUMULATE FATIGUE DAMAGE IF THREE FACTORS COMBINE. IF THE BOLT IS LOOSE, THE GAS STRUT IS OVER-PRESSURIZED, AND THE FREQUENCY OF OPENING AND CLOSING CYCLES IS HIGHER THAN FOR THE AVERAGE CUSTOMER, THE BOLT CAN FAIL.
Consequence & remedy
Consequence: PERSONAL INJURY COULD OCCUR IF THE BOLTS BREAK ALLOWING THE LIFTGATE TO FALL SUDDENLY.
Remedy: DEALERS WILL INSPECT FOR LOOSE FASTENERS, IF THE FASTENERS ARE LOOSE, THE STRUT (AND INTEGRAL BOLTS) WILL BE REPLACED. IF THE BOLT SHOWS EVIDENCE OF TORQUE, THE BOLT WILL BE REMOVED, LARGER WASHERS WILL REPLACE THE EXISTING WASHER AND THE BOLT WILL BE REINSTALLED AND HAND TIGHTENED TO THE TARGET TORQUED.
VEHICLE DESCRIPTION: MINIVANS. THE LEFT HAND WINDSHIELD WIPER PIVOT DRIVE ARM WAS NOT MECHANICALLY STAKED TO THE PIVOT SHAFT.
Consequence & remedy
Consequence: THIS COULD ALLOW THE DRIVE ARM TO DISENGAGE FROM THE SHAFT LEADING TO A LOSS OF WIPER FUNCTION. THE DRIVER'S VISIBILITY WOULD BE IMPAIRED, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE LEFT HAND SIDE WINDSHIELD WIPER PIVOT ASSEMBLY.
VEHICLE DESCRIPTION: MINI VANS. THE WIRING THAT INITIATES THE DRIVER AND/OR PASSENGER AIR BAG COULD ELECTRICALLY SHORT CIRCUIT TO GROUND. A SHORT CIRCUIT TO GROUND THAT EXISTS IMMEDIATELY AFTER TURNING THE IGNITION KEY TO THE "ON" OR "START" POSITION CAN CAUSE THE AIR BAG(S) TO INADVERTENTLY DEPLOY.
Consequence & remedy
Consequence: INADVERTENT AIR BAG DEPLOYMENT CAN INJURE A FRONT SEAT OCCUPANT.
Remedy: DEALERS WILL PERFORM AN ELECTRONIC DIAGNOSTIC CHECK. ANY SHORT CIRCUITS IDENTIFIED IN EITHER THE DRIVER'S OR PASSENGER SIDE AIR BAG INITIATOR WIRE CIRCUIT WILL BE REPAIRED.
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. COVERS ON THE SOLID STALK MOUNTED SEAT BELT BUCKLES CAN BECOME DISLODGED CAUSING THE RELEASE BUTTON TO STICK INSIDE THE COVER. THE BUCKLE WOULD THEN BE ONLY PARTIALLY LATCHED.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL INSTALL A COVER RETAINING CLIP TO THE STALK MOUNTED BUCKLE COVER TO PREVENT DISLOCATION OF THE BUCKLE COVER.
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. THE CENTER REAR SEAT, RIGHT OUTBOARD SIDE, SAFETY BELT ANCHOR HOOK CAN BECOME UNATTACHED FROM THE BODY ANCHOR POSITION.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE ANCHOR HOOK RETAINING CLIP WITH A REVISED PROFILE CLIP AND A COVER PLATE.
THE ABS HYDRAULIC CONTROL UNIT CAN EXPERIENCE EXCESSIVE BRAKE ACTUATOR PISTON SEAL WEAR CAUSING PUMP-MOTOR DETERIORATION.
Consequence & remedy
Consequence: IF THIS CONDITION OCCURS, THE ABS FUNCTION COULD BE LOST AND REDUCED POWER ASSIST WOULD BE EXPERIENCED DURING VEHICLE BRAKING INCREASING THE POTENTIAL FOR A VEHICLE ACCIDENT.
Remedy: DEALERS WILL TEST THE VEHICLE'S ANTI-LOCK BRAKE SYSTEM AND REPAIR THE VEHICLES IF NECESSARY. ALSO THE WARRANTY ON ALL ABS COMPONENTS WILL BE EXTENDED TO 10 YEARS OR 100,000 MILES (EXCEPT FOR THE BRAKE ACTUATOR PISTON ASSEMBLY AND THE PUMP-MOTOR ASSEMBLY WHICH WILL HAVE A LIFETIME COVERAGE). OWNERS WILL ALSO BE REIMBURSED FOR PREVIOUS ABS COMPONENT REPAIR COSTS.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
7
DP03002 · Steering Column Separation
Opened May 7, 2003 · Closed Jul 22, 2003
Status: closed (inferred from source dates) · Steering:column
MR. LARRY A. SACKEY SUBMITTED A PETITION TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) BY LETTER DATED APRIL 18, 2003, REQUESTING THAT NHTSAFURTHER INVESTIGATE THE DEFECTIVE COLLAPSIBLE STEERING SHAFT SYSTEM ON 1987-1995 VEHICLES MANUFACTURED BY THE DAIMLERCHRYSLER CORPORATION.IN PART BECAUSE OF 49 CFR ? 30120(G), NHTSA HAS DECIDED TO LIMIT THE SCOPE OF THE PETITION VEHICLES TO 1993-1995 MODELS, EXCLUDING THE 1993 JEEP GRAND CHEROKEE AND 1994-1995 DODGE RAM SERIES TRUCKS THAT WERE RECALLED (93V210 & 96V230) FOR STEERING COLUMN FAILURE.IF THE ANALYSIS OF THESE VEHICLES HAD IDENTIFIED A POTENTIAL PROBLEM, THE SCOPE COULD HAVE BEEN EXPANDED IN AN INVESTIGATION.A REVIEW OF ODI'S DATA BASE SHOWS NO RECENT COMPLAINTS AND A LACK OF A COMPLAINT TREND CONCERNING THE SUBJECT ISSUE ON THE SUBJECT VEHICLES AS A WHOLE OR BY INDIVIDUAL MODELS.THEREFORE, THE PETITION IS DENIED.FOR DETAILS, SEE FEDERAL REGISTER NOTICE VOLUME 68, NO. 130, JULY 8, 2003.
RQ00011 · Steering Wheel Separation
Opened May 1, 2000 · Closed Apr 1, 2002
Status: closed (inferred from source dates) · Steering
There is no summary currently available
Additional source detail variants (2)
Steering
There is no summary currently available
Steering
There is no summary currently available
RQ99004 · Rear Liftgate Support
Opened Apr 19, 1999 · No close date supplied
Status: open (inferred from source dates) · Structure:body:hatchback/liftgate:support Device/strut
ON MAY 7, 1997, CHRYSLER FILED A DEFECT INFORMATION REPORT TO RECALL 436,000 1992 DODGE CARAVAN/GRAND CARAVAN, PLYMOUTH VOYAGER/GRAND VOYAGER AND CHRYSLER TOWN AND COUNTRY VEHICLES TO REPAIR THE LIFTGATE SUPPORTS; SAFETY RECALL 97V-079.ODI HAD INVESTIGATION THE REAR LIFTGATE SUPPORT PROBLEM FOR 1991-1993 CHRYSLER MINIVANS IN PE 96-035 AND EA96-027.AT THE TIME OF CLOSING EA96-027 ON MAY 16, 1997, A SAFETY RELATED DEFECT TREND HAD NOT BEEN IDENTIFIED ON THE 1991 AND 1993 MODELS.SINCE THE CLOSING OF EA96-027, ODI HAS RECEIVED 34 COMPLAINTS OF REAR LIFTGATE SUPPORT ATTACHING BOLT FAILURES, INCLUDING TEN INJURIES, ON THE SUBJECET VEHICLES.IT IS RECOMMENDED THAT A RECALL QUERY BE OPENED TO DETERMINE THE SCOPE OF LIFTGATE SUPPORT FAILURES ON THE SUBJECT VEHICLES.CLOSING NOTE: ON JULY 19, 1999, DAMILERCHRYSLER AGREED TO RECALL 1991, 1993, AND 1994 MODEL YEAR VEHICLES TO REMEDY REAR LIFTGATE SUPPORTS; SAFETY RECALL 99V-213.IT IS RECOMMENDED THAT RQ99-004 BE CLOSED.
ON MAY 7, 1997, CHRYSLER FILED A DEFECT INFORMATION REPORT TO RECALL 436,000 1992 DODGE CARAVAN/GRAND CARAVAN, PLYMOUTH VOYAGER/GRAND VOYAGER AND CHRYSLER TOWN AND COUNTRY VEHICLES TO REPAIR THE LIFTGATE SUPPORTS; SAFETY RECALL 97V-079.ODI HAD INVESTIGATION THE REAR LIFTGATE SUPPORT PROBLEM FOR 1991-1993 CHRYSLER MINIVANS IN PE 96-035 AND EA96-027.AT THE TIME OF CLOSING EA96-027 ON MAY 16, 1997, A SAFETY RELATED DEFECT TREND HAD NOT BEEN IDENTIFIED ON THE 1991 AND 1993 MODELS.SINCE THE CLOSING OF EA96-027, ODI HAS RECEIVED 34 COMPLAINTS OF REAR LIFTGATE SUPPORT ATTACHING BOLT FAILURES, INCLUDING TEN INJURIES, ON THE SUBJECET VEHICLES.IT IS RECOMMENDED THAT A RECALL QUERY BE OPENED TO DETERMINE THE SCOPE OF LIFTGATE SUPPORT FAILURES ON THE SUBJECT VEHICLES.CLOSING NOTE: ON JULY 19, 1999, DAMILERCHRYSLER AGREED TO RECALL 1991, 1993, AND 1994 MODEL YEAR VEHICLES TO REMEDY REAR LIFTGATE SUPPORTS; SAFETY RECALL 99V-213.IT IS RECOMMENDED THAT RQ99-004 BE CLOSED.
ON MAY 7, 1997, CHRYSLER FILED A DEFECT INFORMATION REPORT TO RECALL 436,000 1992 DODGE CARAVAN/GRAND CARAVAN, PLYMOUTH VOYAGER/GRAND VOYAGER AND CHRYSLER TOWN AND COUNTRY VEHICLES TO REPAIR THE LIFTGATE SUPPORTS; SAFETY RECALL 97V-079.ODI HAD INVESTIGATION THE REAR LIFTGATE SUPPORT PROBLEM FOR 1991-1993 CHRYSLER MINIVANS IN PE 96-035 AND EA96-027.AT THE TIME OF CLOSING EA96-027 ON MAY 16, 1997, A SAFETY RELATED DEFECT TREND HAD NOT BEEN IDENTIFIED ON THE 1991 AND 1993 MODELS.SINCE THE CLOSING OF EA96-027, ODI HAS RECEIVED 34 COMPLAINTS OF REAR LIFTGATE SUPPORT ATTACHING BOLT FAILURES, INCLUDING TEN INJURIES, ON THE SUBJECET VEHICLES.IT IS RECOMMENDED THAT A RECALL QUERY BE OPENED TO DETERMINE THE SCOPE OF LIFTGATE SUPPORT FAILURES ON THE SUBJECT VEHICLES.CLOSING NOTE: ON JULY 19, 1999, DAMILERCHRYSLER AGREED TO RECALL 1991, 1993, AND 1994 MODEL YEAR VEHICLES TO REMEDY REAR LIFTGATE SUPPORTS; SAFETY RECALL 99V-213.IT IS RECOMMENDED THAT RQ99-004 BE CLOSED.
PE96008 · Safety Blt Latch Operation
Opened Jan 25, 1996 · Closed Jun 28, 1996
Status: closed (inferred from source dates) · Seat Belts
There is no summary currently available
EA94028 · Abs Braking System Fails
Opened Jul 29, 1994 · Closed Jun 24, 1996
Status: closed (inferred from source dates) · Service Brakes, Hydraulic
There is no summary currently available
PE94024 · Abs Braking System Fails
Opened Mar 7, 1994 · Closed Jul 29, 1994
Status: closed (inferred from source dates) · Service Brakes, Hydraulic
There is no summary currently available
EA94005 · Liftgate Latches
Opened Jan 31, 1994 · Closed Oct 25, 1995
Status: closed (inferred from source dates) · Structure
LIFTGATE LATCHES IN THE SUBJECT VEHICLES HAVE FAILED IN LOW AND MODERATE SPEED IMPACTS RESULTING IN OCCUPANT EJECTIONS, INJURIES, AND FATALITIES.THERE ARE TWO FAILURE MODES ASSOCIATED WITH LATCH FAILURE: FORK BOLT-DETENT LEVER BYPASS, AND INERTIAL UNLATCHING.NHTSA ANALYSES OF CHRYSLER AND PEER MINIVANS TOOK THE FORM OF STATIC AND DYNAMIC CRASH TESTING, ENGINEERING EVALUATIONS, COMPLAINT AND FIELD ANALYSES, AND REAL WORLD DATA ANALYSES.A TECHNICAL REPORT DISCUSSING THESE ANALYSES CAN BE FOUND IN THE ENGINEERING ANALYSIS TECHNICAL REPORT IN THE PUBLIC VIEWING FILE.CHRYSLER HAS ADVISED NHTSA THAT IT WILL CONDUCT A CAMPAIGN TO REPLACE THE LATCHES ON ALL THE SUBJECT VEHICLES.THE CHRYSLER CAMPAIGN WILL CONSIST OF NOTIFICATION LETTERS TO ALL OWNERS; FREE REPLACEMENT OF ALL LATCHES WITH STRONGER, SAFER LATCHES REGARDLESS OF THE AGE OF THE MINIVANS; NATIONAL ADVERTISING TO PROMOTE CUSTOMER AWARENESS OF THE CAMPAIGN; QUARTERLY REPORTS REGARDING CAMPAIGN COMPLETION RATES; AS WELL AS ADDITIONAL MEASURES TO ENSURE A HIGH COMPLETION RATE, ABOVE AND BEYOND THE ACTIONS THAT NORMALLY WOULD BE TAKEN IN A FORMAL SAFETY RECALL.THESE INCLUDE FOLLOW UP WRITTEN AND TELEPHONIC NOTIFICATIONS TO OWNERS WHO DO NOT BRING THEIR VEHICLES IN FOR CORRECTIVE ACTION.NHTSA FIRMLY BELIEVES THAT THE CRASH PERFORMANCE OF THE LATCHES ON THESE MINIVANS RAISES SERIOUS SAFETY CONCERNS, AND THAT THE CAMPAIGN ADDRESSES THESE CONCERNS.THE CHRYSLER CORRECTIVE ACTION WILL INCREASE THE STRENGTH OF THE LIFTGATE LATCHES AND DECREASE THE POTENTIAL FOR INERTIAL UNLATCHING, THEREBY REDUCING THE RISK OF CRASH-RELATED OPENINGS OF THE LIFTGATE AND POSSIBLE OCCUPANT EJECTION THROUGH THE LIFTGATE OPENING.OWNERS OF CHRYSLER MINIVANS WILL GET A STRONGER, SAFER LATCH FREE OF CHARGE AT THE EARLIEST POSSIBLE TIME, WITHOUT THE NEED FOR FURTHER TECHNICAL INVESTIGATION AND COMPLEX AND TIME-CONSUMING LITIGATION WITH AN UNCERTAIN OUTCOME.BASED ON THE ABOVE, ODI IS CLOSING THIS INVESTIGATION.
1993 Plymouth Grand Voyager Problems, Complaints & Recalls | Skip That Year
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