IllustrationREAR WINDSHIELD WIPER WHEN SWITCHED ON WILL WORK FOR A WHILE THEN WILL STOP WITHOUT PRIOR WARNING. HAD CONTACTED DEALER, AND THEY COULD NOT FIX PROBLEM. PLEASE PROVIDE MORE INFORMATION.*AKI
1991 Plymouth Grand Voyager
Owner reports · Recalls · Investigations
More warning signs than most Grand Voyager years
Owner complaints for the 1991 Plymouth Grand Voyager are substantially higher than the model-year median of 80.
About this comparison →How this year compares
Owner complaints by model year
Compare all Grand Voyager years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 14 of 164 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Service Brakes, Hydraulic. Review the 38 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Seat Belts. Review the 35 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 24 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
4 crash reports5 fire reports4 injury reports
What owners actually said
164 reportsWHILE DRIVING DOWN THE FREEWAY WE HEARD A NOISE AND THE TRANSMISSION WENT INTO NEUTRAL. WE HAD TO PULL OVER SHUT OFF THE VEHICLE AND RESTART. SINCE WE HAVE FOUND IT NEEDS A NEW TRANSMISSION.*AK
CONSUMER STATES PRIOR TO RECEIVING RECALL 96V099, THERE WAS A NOISE WHEN THE BRAKES WERE APPLIED, UPON RECEIVING RECALL, CONSUMER TOOK VEHICLE TO DEALER FOR REPLACEMENT OF RECALL COMPONENT, AFTER REPLACEMENT, BRAKES FAILED WHILE DRIVING, PART HAS FAILED 5 TIMES AND HAS BEEN REPLACED 3 TIMES. *SLC
THIS CONTROL MODULE CONTROLS REAR VENT WINDOWS, OVERHEAD LIGHTS, ELEC. ODOMETER, TRIP ODOMETER, EXT. TEMPERATURE AND COMPASS. NO ALTERATIONS OR REPAIRS HAVE EVER BEEN MADE TO THIS AREA OF THE VEHICLE. WITHOUT ANY WARNING THE MODULE BEGAN TO PRODUCE A SIGNIFICANT AMOUNT OF HEAVY SMOKE AND ODOR. I PULLED OFF THE ROAD, SHUT OFF …
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THIS CONTROL MODULE CONTROLS REAR VENT WINDOWS, OVERHEAD LIGHTS, ELEC. ODOMETER, TRIP ODOMETER, EXT. TEMPERATURE AND COMPASS. NO ALTERATIONS OR REPAIRS HAVE EVER BEEN MADE TO THIS AREA OF THE VEHICLE. WITHOUT ANY WARNING THE MODULE BEGAN TO PRODUCE A SIGNIFICANT AMOUNT OF HEAVY SMOKE AND ODOR. I PULLED OFF THE ROAD, SHUT OFF THE CAR, PULLED DOWN THE CONSOLE AND PULLED THE MASTER MULTI-PIN PLUG. WERE I ON A BUSY HIGHWAY THE SMOKE FROM THIS EVENT (DIRECTLY ABOVE THE WINDSHIELD AND OVERHEAD OF THE DRIVER) WOULD HAVE CERTAINLY CAUSED AN ACCIDENT.*AK
THE THIRD BRAKE LIGHT ON THE VEHICLE WORKS INTERMITTENTLY AT BEST, MOST OF THE TIME IT DOES NOT WORK AT ALL. I THOUGHT IT WAS A PROBLEM SPECIFIC TO MY VAN, BUT I HAVE SEEN MANY OTHER CHRYSLER VANS WITH THE SAME BRAKE LIGHT HALFWAY WORKING OR NOT WORKING AT ALL.*AK
ABS LIGHT CAME ON WHILE DRIVING. VEHICLE WAS LOCKING UP AND JERKING WHEN CONSUMER APPLIED BRAKES FOR A NORMAL STOP AT ABOUT 45-50 MPH/NO BRAKING ACTION, PEDAL FELT HARD. CONSUMER HIT FENCE TO GET VEHICLE TO STOP. DAMAGE WAS $ 2000. CONSUMER DID NOT HAVE TIME TO APPLY BRAKES AGAIN, WAS CONCERNED ABOUT HITTING ANOTHER VEHICLE. P…
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ABS LIGHT CAME ON WHILE DRIVING. VEHICLE WAS LOCKING UP AND JERKING WHEN CONSUMER APPLIED BRAKES FOR A NORMAL STOP AT ABOUT 45-50 MPH/NO BRAKING ACTION, PEDAL FELT HARD. CONSUMER HIT FENCE TO GET VEHICLE TO STOP. DAMAGE WAS $ 2000. CONSUMER DID NOT HAVE TIME TO APPLY BRAKES AGAIN, WAS CONCERNED ABOUT HITTING ANOTHER VEHICLE. PLEASE ADD ADDITIONAL INFORMATION. *AK
RECALL 99 V 213 000/LIFTGATE SUPPORT BRACKET REDLANDS AUTO CENTER, REDLANDS, CA; PHONE 909/793-2141 REFUSED TO HONOR RECALL BECAUSE TITLE INDIICATED IT WAS A SALVAGE VEHICLE. SEEKING HELP FROM NHTSA IN THIS MATTER. *AK
ON 2/25/01, MY 16 YR. OLD DAUGHTER WAS TRAVELING ON A DIRT ROAD AT A SPEED OF APPROX. 25MPH AND HIT AN ICEY SPOT. SHE LOST CONTROL OF THE VEHICLE. THE DRIVERS SIDE DOOR AND DRIVERS SIDE FRONT SUSTAINED DAMAGE AS DID THE PASSENGER SIDE FRONT AND SIDE. SHE WAS SEATBELTED IN9 THERE WERE BRUISES ON HER CHEST AND NECK FROM THE SEATBE…
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ON 2/25/01, MY 16 YR. OLD DAUGHTER WAS TRAVELING ON A DIRT ROAD AT A SPEED OF APPROX. 25MPH AND HIT AN ICEY SPOT. SHE LOST CONTROL OF THE VEHICLE. THE DRIVERS SIDE DOOR AND DRIVERS SIDE FRONT SUSTAINED DAMAGE AS DID THE PASSENGER SIDE FRONT AND SIDE. SHE WAS SEATBELTED IN9 THERE WERE BRUISES ON HER CHEST AND NECK FROM THE SEATBELT. THE AIRBAG DID NOT DEPLOY AND THE SEATBELT SOMEHOW RELEASED AND SHE WAS FOUND ON THE SIDE OF THE ROAD. SHE FRACURED 7 VERTEBRAE IN HER BACK, LEFT FACIAL BONE FRACTURES, SMALL FRACURE TO THE RIGHT FACE,& BILATERAL PNEMOTHORACES. AND A CLOSED HEAD INJURY. SHE HAD TO HAVE SURGERY ON HER BACK TO CORRECT THE INJURIES, AND WILL NOT BE ABLE TO RETURN TO SCHOOL FOR AT LEAST 6 WEEKS. I AM QUESTIONING WHY THE AIRBAG DID NOT DEPLOY AND WHY THE SEAT BELT WAS RELEASED. *AK
WHILE TRAVELING ON HIGHWAY WITH FAMILY, CONSUMER STARTED TO SMELL SOMETHING BURNING, TURNED AROUND AND THE REAR OF CAR WAS FILLING WITH SMOKE. CONSUMER THEN STOPPED VEHICLE, GOT EVERYONE OUT, AND FIRE SHOT OUT OF REAR TEMPERATURE CONTROL PANEL. THEN,VAN BURNED TO GROUND. CONSUMER FELT THIS WAS VERY UNSAFE BECAUSE SEAT THAT…
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WHILE TRAVELING ON HIGHWAY WITH FAMILY, CONSUMER STARTED TO SMELL SOMETHING BURNING, TURNED AROUND AND THE REAR OF CAR WAS FILLING WITH SMOKE. CONSUMER THEN STOPPED VEHICLE, GOT EVERYONE OUT, AND FIRE SHOT OUT OF REAR TEMPERATURE CONTROL PANEL. THEN,VAN BURNED TO GROUND. CONSUMER FELT THIS WAS VERY UNSAFE BECAUSE SEAT THAT SHOT OUT FIRE WAS SEAT WHERE CHILD WAS SITTING.*AK
WHILE FAMILY WAS TRAVELING ON HIGHWAY CONSUMER SMELLED SOMETHING BURNING, TURNED AROUND, AND SAW SMOKE FILLING UP BACK OF VAN. CONSUMER IMMEDIATELY TOOK FAMILY FROM VEHICLE, AND THEN REAR TEMPERATURE CONTROL PANEL LOCATED BEHIND DRIVER SHOT OF FIRE. VEHICLE BURNED TOTALLY TO THE GROUND. CONSUMER FELT THIS WAS VERY DANGEROUS…
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WHILE FAMILY WAS TRAVELING ON HIGHWAY CONSUMER SMELLED SOMETHING BURNING, TURNED AROUND, AND SAW SMOKE FILLING UP BACK OF VAN. CONSUMER IMMEDIATELY TOOK FAMILY FROM VEHICLE, AND THEN REAR TEMPERATURE CONTROL PANEL LOCATED BEHIND DRIVER SHOT OF FIRE. VEHICLE BURNED TOTALLY TO THE GROUND. CONSUMER FELT THIS WAS VERY DANGEROUS BECAUSE A CHILD WAS SITTING RIGHT WHERE FIRE SHOT OUT.*AK
Official recalls
699V213000 · Structure:body:hatchback/liftgate:hinge And Attachments
Sep 2, 1999
VEHICLE DESCRIPTION: MINI VANS. THE BOLTS USED TO ATTACH THE STRUT TO THE BODY AND THE REAR LIFTGATE CAN ACCUMULATE FATIGUE DAMAGE IF THREE FACTORS COMBINE. IF THE BOLT IS LOOSE, THE GAS STRUT IS OVER-PRESSURIZED, AND THE FREQUENCY OF OPENING AND CLOSING CYCLES IS HIGHER THAN FOR THE AVERAGE CUSTOMER, THE BOLT CAN FAIL.
Consequence & remedy
Consequence: PERSONAL INJURY COULD OCCUR IF THE BOLTS BREAK ALLOWING THE LIFTGATE TO FALL SUDDENLY.
Remedy: DEALERS WILL INSPECT FOR LOOSE FASTENERS, IF THE FASTENERS ARE LOOSE, THE STRUT (AND INTEGRAL BOLTS) WILL BE REPLACED. IF THE BOLT SHOWS EVIDENCE OF TORQUE, THE BOLT WILL BE REMOVED, LARGER WASHERS WILL REPLACE THE EXISTING WASHER AND THE BOLT WILL BE REINSTALLED AND HAND TIGHTENED TO THE TARGET TORQUED.
99V189000 · Visibility:windshield Wiper/washer:linkages
Jul 16, 1999
VEHICLE DESCRIPTION: MINIVANS. THE LEFT HAND WINDSHIELD WIPER PIVOT DRIVE ARM WAS NOT MECHANICALLY STAKED TO THE PIVOT SHAFT.
Consequence & remedy
Consequence: THIS COULD ALLOW THE DRIVE ARM TO DISENGAGE FROM THE SHAFT LEADING TO A LOSS OF WIPER FUNCTION. THE DRIVER'S VISIBILITY WOULD BE IMPAIRED, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE LEFT HAND SIDE WINDSHIELD WIPER PIVOT ASSEMBLY.
97V148000 · Seat Belts:front:buckle Assembly
Sep 9, 1997
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. COVERS ON THE SOLID STALK MOUNTED SEAT BELT BUCKLES CAN BECOME DISLODGED CAUSING THE RELEASE BUTTON TO STICK INSIDE THE COVER. THE BUCKLE WOULD THEN BE ONLY PARTIALLY LATCHED.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL INSTALL A COVER RETAINING CLIP TO THE STALK MOUNTED BUCKLE COVER TO PREVENT DISLOCATION OF THE BUCKLE COVER.
97V149000 · Seat Belts:front:anchorage
Sep 9, 1997
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. THE CENTER REAR SEAT, RIGHT OUTBOARD SIDE, SAFETY BELT ANCHOR HOOK CAN BECOME UNATTACHED FROM THE BODY ANCHOR POSITION.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE ANCHOR HOOK RETAINING CLIP WITH A REVISED PROFILE CLIP AND A COVER PLATE.
96V229000 · Steering: Steering Wheel/handle Bar
Nov 18, 1996
THE STEERING WHEEL ARMATURE STAMPING CAN CRACK AND SEPARATE FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN.
Consequence & remedy
Consequence: IF THE STEERING WHEEL SEPARATES FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN, LOSS OF CONTROL CAN OCCUR INCREASING THE RISK OF AN ACCIDENT.
Remedy: DEALERS WILL INSPECT THE STEERING WHEEL FOR ARMATURE CRACKS IN THE CENTER HUB ATTACHMENT AREA. ANY STEERING WHEELS SHOWING CRACKS WILL BE REPLACED. ALL OTHER VEHICLES WILL HAVE A REINFORCEMENT PLATE INSTALLED TO PREVENT STEERING WHEEL SEPARATION IN THE EVENT CRACKING OCCURS.
96V099000 · Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip
Jun 13, 1996
THE ABS HYDRAULIC CONTROL UNIT CAN EXPERIENCE EXCESSIVE BRAKE ACTUATOR PISTON SEAL WEAR CAUSING PUMP-MOTOR DETERIORATION.
Consequence & remedy
Consequence: IF THIS CONDITION OCCURS, THE ABS FUNCTION COULD BE LOST AND REDUCED POWER ASSIST WOULD BE EXPERIENCED DURING VEHICLE BRAKING INCREASING THE POTENTIAL FOR A VEHICLE ACCIDENT.
Remedy: DEALERS WILL TEST THE VEHICLE'S ANTI-LOCK BRAKE SYSTEM AND REPAIR THE VEHICLES IF NECESSARY. ALSO THE WARRANTY ON ALL ABS COMPONENTS WILL BE EXTENDED TO 10 YEARS OR 100,000 MILES (EXCEPT FOR THE BRAKE ACTUATOR PISTON ASSEMBLY AND THE PUMP-MOTOR ASSEMBLY WHICH WILL HAVE A LIFETIME COVERAGE). OWNERS WILL ALSO BE REIMBURSED FOR PREVIOUS ABS COMPONENT REPAIR COSTS.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
5RQ99004 · Rear Liftgate Support
Opened Apr 19, 1999 · No close date supplied
Status: open (inferred from source dates) · Structure:body:hatchback/liftgate:support Device/strut
ON MAY 7, 1997, CHRYSLER FILED A DEFECT INFORMATION REPORT TO RECALL 436,000 1992 DODGE CARAVAN/GRAND CARAVAN, PLYMOUTH VOYAGER/GRAND VOYAGER AND CHRYSLER TOWN AND COUNTRY VEHICLES TO REPAIR THE LIFTGATE SUPPORTS; SAFETY RECALL 97V-079.ODI HAD INVESTIGATION THE REAR LIFTGATE SUPPORT PROBLEM FOR 1991-1993 CHRYSLER MINIVANS IN PE 96-035 AND EA96-027.AT THE TIME OF CLOSING EA96-027 ON MAY 16, 1997, A SAFETY RELATED DEFECT TREND HAD NOT BEEN IDENTIFIED ON THE 1991 AND 1993 MODELS.SINCE THE CLOSING OF EA96-027, ODI HAS RECEIVED 34 COMPLAINTS OF REAR LIFTGATE SUPPORT ATTACHING BOLT FAILURES, INCLUDING TEN INJURIES, ON THE SUBJECET VEHICLES.IT IS RECOMMENDED THAT A RECALL QUERY BE OPENED TO DETERMINE THE SCOPE OF LIFTGATE SUPPORT FAILURES ON THE SUBJECT VEHICLES.CLOSING NOTE: ON JULY 19, 1999, DAMILERCHRYSLER AGREED TO RECALL 1991, 1993, AND 1994 MODEL YEAR VEHICLES TO REMEDY REAR LIFTGATE SUPPORTS; SAFETY RECALL 99V-213.IT IS RECOMMENDED THAT RQ99-004 BE CLOSED.
Additional source detail variants (2)
Structure:body:hatchback/liftgate:support Device/strut
ON MAY 7, 1997, CHRYSLER FILED A DEFECT INFORMATION REPORT TO RECALL 436,000 1992 DODGE CARAVAN/GRAND CARAVAN, PLYMOUTH VOYAGER/GRAND VOYAGER AND CHRYSLER TOWN AND COUNTRY VEHICLES TO REPAIR THE LIFTGATE SUPPORTS; SAFETY RECALL 97V-079.ODI HAD INVESTIGATION THE REAR LIFTGATE SUPPORT PROBLEM FOR 1991-1993 CHRYSLER MINIVANS IN PE 96-035 AND EA96-027.AT THE TIME OF CLOSING EA96-027 ON MAY 16, 1997, A SAFETY RELATED DEFECT TREND HAD NOT BEEN IDENTIFIED ON THE 1991 AND 1993 MODELS.SINCE THE CLOSING OF EA96-027, ODI HAS RECEIVED 34 COMPLAINTS OF REAR LIFTGATE SUPPORT ATTACHING BOLT FAILURES, INCLUDING TEN INJURIES, ON THE SUBJECET VEHICLES.IT IS RECOMMENDED THAT A RECALL QUERY BE OPENED TO DETERMINE THE SCOPE OF LIFTGATE SUPPORT FAILURES ON THE SUBJECT VEHICLES.CLOSING NOTE: ON JULY 19, 1999, DAMILERCHRYSLER AGREED TO RECALL 1991, 1993, AND 1994 MODEL YEAR VEHICLES TO REMEDY REAR LIFTGATE SUPPORTS; SAFETY RECALL 99V-213.IT IS RECOMMENDED THAT RQ99-004 BE CLOSED.
Structure:body:hatchback/liftgate:support Device/strut
ON MAY 7, 1997, CHRYSLER FILED A DEFECT INFORMATION REPORT TO RECALL 436,000 1992 DODGE CARAVAN/GRAND CARAVAN, PLYMOUTH VOYAGER/GRAND VOYAGER AND CHRYSLER TOWN AND COUNTRY VEHICLES TO REPAIR THE LIFTGATE SUPPORTS; SAFETY RECALL 97V-079.ODI HAD INVESTIGATION THE REAR LIFTGATE SUPPORT PROBLEM FOR 1991-1993 CHRYSLER MINIVANS IN PE 96-035 AND EA96-027.AT THE TIME OF CLOSING EA96-027 ON MAY 16, 1997, A SAFETY RELATED DEFECT TREND HAD NOT BEEN IDENTIFIED ON THE 1991 AND 1993 MODELS.SINCE THE CLOSING OF EA96-027, ODI HAS RECEIVED 34 COMPLAINTS OF REAR LIFTGATE SUPPORT ATTACHING BOLT FAILURES, INCLUDING TEN INJURIES, ON THE SUBJECET VEHICLES.IT IS RECOMMENDED THAT A RECALL QUERY BE OPENED TO DETERMINE THE SCOPE OF LIFTGATE SUPPORT FAILURES ON THE SUBJECT VEHICLES.CLOSING NOTE: ON JULY 19, 1999, DAMILERCHRYSLER AGREED TO RECALL 1991, 1993, AND 1994 MODEL YEAR VEHICLES TO REMEDY REAR LIFTGATE SUPPORTS; SAFETY RECALL 99V-213.IT IS RECOMMENDED THAT RQ99-004 BE CLOSED.
EA95029 · Steering Wheel Separation
Opened Sep 26, 1995 · Closed Nov 13, 1996
Status: closed (inferred from source dates) · Steering
AFTER AN EXTENSIVE INVESTIGATION AND ANALYSIS, CHRYSLER HAS IDENTIFIED THE DEFECT AS A FATIGUE FAILURE, ORIGINATION IN THE HEAT AFFECTED REGION OF THE PROJECTION WELDS OF THE STEERING WHEEL HUB TO STEERING WHEEL ARMATURE ATTACHMENT.THE HUB IS THE PORTION OF THE STEERING WHEEL ASSEMBLY THAT CONNECTS IT TO THE STEERING COLUMN SHAFT AND IS ATTACHED TO THE UNDERSIDE OF THE STEERING WHEEL ASSEMBLY BY 4 WELDS.IF CRACKS DEVELOP IN THE HEAT AFFECTED REGION OF THE WELDS AND PROPAGATE THROUGH THE STEERING WHEEL ARMATURE TO EACH OF THE WELDS, THE STEERING WHEEL CAN SEPARATE FROM THE HUB.THIS IS A SLOW PROGRESSIVE FAILURE WHICH NORMALLY OCCURS AT HIGH MILEAGE.IN SOME CASES COMPLAINANTS HAVE REPORTED A LOOSENESS OR WOBBLING OF THE STEERING WHEEL PRIOR TO SEPARATION.TO REMEDY THIS DEFECT, CHRYSLER WILL INSPECT THE STEERING WHEELS OF THE AFFECTED VEHICLES FOR CRACKS IN THE HUB AREA.IF ANY CRACKS ARE FOUND, THE STEERING WHEEL WILL BE REPLACED.ALL OTHER VEHICLES WILL HAVE REINFORCING PLATES INSTALLED WHICH WOULD PREVENT A STEERING WHEEL SEPARATION SHOULD CRACKING OCCUR.
EA94028 · Abs Braking System Fails
Opened Jul 29, 1994 · Closed Jun 24, 1996
Status: closed (inferred from source dates) · Service Brakes, Hydraulic
There is no summary currently available
PE94024 · Abs Braking System Fails
Opened Mar 7, 1994 · Closed Jul 29, 1994
Status: closed (inferred from source dates) · Service Brakes, Hydraulic
There is no summary currently available
EA94005 · Liftgate Latches
Opened Jan 31, 1994 · Closed Oct 25, 1995
Status: closed (inferred from source dates) · Structure
LIFTGATE LATCHES IN THE SUBJECT VEHICLES HAVE FAILED IN LOW AND MODERATE SPEED IMPACTS RESULTING IN OCCUPANT EJECTIONS, INJURIES, AND FATALITIES.THERE ARE TWO FAILURE MODES ASSOCIATED WITH LATCH FAILURE: FORK BOLT-DETENT LEVER BYPASS, AND INERTIAL UNLATCHING.NHTSA ANALYSES OF CHRYSLER AND PEER MINIVANS TOOK THE FORM OF STATIC AND DYNAMIC CRASH TESTING, ENGINEERING EVALUATIONS, COMPLAINT AND FIELD ANALYSES, AND REAL WORLD DATA ANALYSES.A TECHNICAL REPORT DISCUSSING THESE ANALYSES CAN BE FOUND IN THE ENGINEERING ANALYSIS TECHNICAL REPORT IN THE PUBLIC VIEWING FILE.CHRYSLER HAS ADVISED NHTSA THAT IT WILL CONDUCT A CAMPAIGN TO REPLACE THE LATCHES ON ALL THE SUBJECT VEHICLES.THE CHRYSLER CAMPAIGN WILL CONSIST OF NOTIFICATION LETTERS TO ALL OWNERS; FREE REPLACEMENT OF ALL LATCHES WITH STRONGER, SAFER LATCHES REGARDLESS OF THE AGE OF THE MINIVANS; NATIONAL ADVERTISING TO PROMOTE CUSTOMER AWARENESS OF THE CAMPAIGN; QUARTERLY REPORTS REGARDING CAMPAIGN COMPLETION RATES; AS WELL AS ADDITIONAL MEASURES TO ENSURE A HIGH COMPLETION RATE, ABOVE AND BEYOND THE ACTIONS THAT NORMALLY WOULD BE TAKEN IN A FORMAL SAFETY RECALL.THESE INCLUDE FOLLOW UP WRITTEN AND TELEPHONIC NOTIFICATIONS TO OWNERS WHO DO NOT BRING THEIR VEHICLES IN FOR CORRECTIVE ACTION.NHTSA FIRMLY BELIEVES THAT THE CRASH PERFORMANCE OF THE LATCHES ON THESE MINIVANS RAISES SERIOUS SAFETY CONCERNS, AND THAT THE CAMPAIGN ADDRESSES THESE CONCERNS.THE CHRYSLER CORRECTIVE ACTION WILL INCREASE THE STRENGTH OF THE LIFTGATE LATCHES AND DECREASE THE POTENTIAL FOR INERTIAL UNLATCHING, THEREBY REDUCING THE RISK OF CRASH-RELATED OPENINGS OF THE LIFTGATE AND POSSIBLE OCCUPANT EJECTION THROUGH THE LIFTGATE OPENING.OWNERS OF CHRYSLER MINIVANS WILL GET A STRONGER, SAFER LATCH FREE OF CHARGE AT THE EARLIEST POSSIBLE TIME, WITHOUT THE NEED FOR FURTHER TECHNICAL INVESTIGATION AND COMPLEX AND TIME-CONSUMING LITIGATION WITH AN UNCERTAIN OUTCOME.BASED ON THE ABOVE, ODI IS CLOSING THIS INVESTIGATION.