2026 Nissan Sentra

Subject: Complaint Regarding Greenacres Nissan – Sale of Vehicle With Immediate Safety Issue and Failure to Provide Resolution I am submitting this complaint regarding Greenacres Nissan and the handling of my vehicle purchase. I purchased a vehicle from Greenacres Nissan and took delivery on 7/3/26. Within five days of delivery, the vehicle developed a serious safety-related issue that made it unsafe to operate. I immediately contacted the dealership and returned the vehicle. The dealership currently has possession of the vehicle because it is unsafe to drive. I was informed that the repair requires a part that is on backorder, with no estimated arrival date. I was advised the repair could take months or longer. Despite the vehicle being unavailable and unsafe, I remain responsible for my loan payments. I requested that the dealership provide a reasonable resolution, including replacing the vehicle, assisting with a financing solution, or providing another option that would allow me to have safe transportation. The dealership has refused to provide a practical resolution and continues to tell me that I must wait indefinitely for the repair part. My complaint is not that a repair is needed. My concern is that a newly purchased vehicle became unsafe almost immediately after delivery and I have been left financially responsible for a vehicle I cannot use. I am requesting that this matter be reviewed and that Greenacres Nissan be encouraged to provide a fair resolution.