2021 Nissan Sentra

I am writing to file a formal complaint against Koeppel Nissan regarding their refusal to service my vehicle for a factory safety recall (tie rod replacement) and additional services upon request such as; clogged drain(water inside car doors), wheel alignment, evaporator core leakage( water on back seat floor), tire rotation, water in spare wheel well & front door check strap repair. I believe it is imperative to bring this matter to your attention, as it poses a significant risk to public safety and may be in violation of the applicable regulations and guidelines. On September 18, 2023, I visited Koeppel Nissan in Jackson Heights Queens, NY for my scheduled appointment in order to address a safety recall on my vehicle. However, to my astonishment, the dealership's service department declined to service my vehicle, citing reasons that were neither reasonable nor justifiable. Upon explaining that I was being rushed due to time constraints and poorly serviced in the past, the dealership's staff in question displayed a dismissive and unprofessional attitude towards my concerns. Despite my insistence on the urgency of the safety recall, regrettably, the situation escalated to a point where I was asked to leave the premises without having my car serviced. Subsequently, I have preferably decided to no longer do business with this dealership in regards to servicing my vehicle and I wish to seek other alternative solutions at another car dealership location. It is my understanding that as a registered dealership, Koeppel Nissan has an obligation to promptly and adequately address safety recalls on the vehicles they have sold. This obligation is not only a matter of legal compliance but also a moral responsibility to ensure the safety and well-being of their customers.

For the past two years, an emergency brake has been activated when an object, such as a car, is close to my front bumper. This is excellent, but occasionally the sensor activates when nothing is in front of me, which is risky and causes my brake pads to wear out more quickly than they should. When I took this up with the Nissan dealer two years ago, they claimed to have rectified it, but they didn't. When I went to another dealership because I was dissatisfied with the service at the prior, I brought up the issue and asked if they could turn off this feature. They said that there wasn't much they could do. They gave it a test drive and found nothing, but since this only occasionally occurs, it is difficult to keep track of it without keeping the car for several weeks, which I cannot afford to do. This seems recall worthy.

Brake system failed. Car brake petal was all the way to the floor and grinding to stop. The car didn’t fully stop. Car has be inspected 3 times by dealership. No warning lights on. The car automatic brake goes off randomly and breaks out of no where and put me at risk with causing an accident it has been inspected by dealer as well and this continues to happen. Car jerks and looses power while drive check engine light comes on and blinks. The car has been seen twice by dealer for this issue nothing resolved. Almost caused a major accident first time on freeway and again on a busy intersection. Car is very unsafe and not reliable

The contact owns a 2021 Nissan Sentra. The contact stated while driving in a car wash drive-thru line, the brakes applied independently. The contact stated that the brake warning light was illuminated. The contact also stated an unknown yellow and black warning light was illuminated. The contact stated that she was unable to open or start the vehicle. The contact had the vehicle jump started. The contact took the vehicle to the local dealer but was unable to duplicate the failure. The contact continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was 20,765.

The contact owned a 2021 Nissan Sentra. The contact stated that while driving at an undisclosed speed in cruise control mode, the brakes applied independently without being depressed. The check engine and ABS warning lights were illuminated, and the cruise control mode was deactivated. The contact made a local dealer aware of the failure; however, the vehicle was not diagnosed or repaired. The contact then stated that while driving at approximately 25 MPH, the vehicle in front suddenly braked and the contact applied the brake pedal but they failed to respond and he rear-ended the vehicle. The contact stated that all air bags had deployed. A police report was filed. The vehicle was towed to a tow yard and was deemed totaled. The manufacturer was made aware of the failure. The approximate failure mileage was 17,000. The VIN was not available.

On 2 July 2022, I was traveling southbound on Interstate 95 in a rented 2021 Nissan Sentra. While DRIVING the brakes unexpectedly LOCKED and did NOT release, affecting the steering, and causing the vehicle to spin out in a circle across major highway lanes crashing head on into a guardrail on the left side of the interstate. This is a MAJOR SAFETY concern as when an individual is DRIVING a vehicle, they need to be able to control NOT ONLY the direction of the vehicle, but when that vehicle brakes. When the brakes LOCKED while DRIVING, so did the steering, causing there to be NO CONTROL of a vehicle traveling down a major Florida interstate. Had there been impact by another vehicle while the 2021 NissanSentra brake malfunction caused it to spin out across major highway lanes, such would have been fatal to both me & the unexpected driver also traveling southbound on I95. If this malfunction exists in other 2021 Nissan Sentras, a MAJOR motor vehicle safety risk also exists for both drivers & riders of the 2021 Nissan Sentra, as well as any other motorist driver traveling with passengers in the same direction. This vehicle was a rental car through Budget and is NOT personally owned.Rental company was informed of mechanical malfunction & also aware that the brakes LOCKED while driving the 2021 Nissan Sentra. Service history/ maintenance of rental vehicle is personally unknown. It is also unknown if the problem / component has been inspected by dealer or independent service center. If the same malfunction exists in a group of vehicles used commercially for one time rentals by rental companies, the posed safety risk for motor vehicle safety SIGNIFICANTLY INCREASES. Drivers are unknowingly renting dangerous vehicles posing a major risk for personal safety of themselves & their families, but also to other motorists around them.

Steer rod recall effective as of 6/17/21 yet ignored by enterprise rental car company. Lost control, car hit guard rails. No cooperation from insurance nor rental company. Police got it Towed on 1/26/2022 to alpine automotive, lake Zurich illinois, enterprise holdings picked it up on 1/28/2022. No other information provided by any party on estimate of damages, nor medical coverage due to “insurance policies”

The contact owns a 2021 Nissan Sentra. The contact stated that while driving approximately 30 MPH, the instrument panel went black. An unknown warning light then displayed and the vehicle abruptly stopped in the middle of the road. Immediately after the failure, the vehicle started driving as intended. During the failure there were no other vehicles or objects nearby. The vehicle was taken to the local dealer who replaced the distance sensor however, the failure reoccurred. The vehicle was taken back to the dealer. No further information was available. The manufacturer was also notified of the failure. The failure mileage was 5,800.

My accident was with Nissan Sentra veering out of control. I was lucky, see others who weren’t in past few weeks: https://kfoxtv.com/amp/news/local/deadly-accident-in-collision-on-i-10-at-lee-trevino https://www.wvlt.tv/2022/02/03/maryville-man-dies-after-car-lands-little-river/ https://www.thedailytimes.com/news/maryville-man-killed-in-single-vehicle-crash/article_aa06d64b-879e-5544-b0f0-4146ff9fc63b.html https://www.mymoinfo.com/arnold-woman-seriously-injured-in-141-accident/ https://www.13newsnow.com/amp/article/news/local/peninsulanow/deadly-vehicle-crash-fire-york-county-virginia/291-4ec8fe5a-fd6d-4058-ac6a-cbb007c04f76 https://www.kwch.com/2022/02/02/accidents-reported-across-state/ https://www.wibw.com/2022/02/03/vehicle-hits-wichita-police-car-that-stopped-assist-motorist/ https://www.tribstar.com/news/local_news/train-video-car-went-around-crossing-arms-in-fatal-crash/article_6c7ceb71-c21a-514b-9cd1-9b775fe8a010.html https://www.wfmz.com/news/area/berks/ny-man-taken-to-hospital-with-life-threatening-injures-following-crash-on-i-78-in/article_799d04b4-7c52-11ec-a7c7-5fe7f2b50ccf.html https://kfoxtv.com/amp/news/local/deadly-accident-in-collision-on-i-10-at-lee-trevino https://www.wric.com/news/local-news/richmond/victims-of-deadly-i-95-crash-identified/amp/ https://www.myleaderpaper.com/news/accidents/arnold-woman-seriously-hurt-in-crash-near-fenton/article_7c734224-8464-11ec-a207-73e06d9d32ee.html https://www.hawaiinewsnow.com/2022/01/27/crash-shuts-down-hawaii-islands-highway-11-keeau/ Nissan Sentra’s have lost control resulting in fatal crashes against guardrail, train, snowbank, tree (fire), garbage truck, patrol car(s), highway wall, jeep, pedestrian, & some drove into a ditch, little river, river bank, heavy duty truck, injured police officer. Humble Request to investigate please: Nissan recalls + reported accident’s in past month (+ unreported\private), only NHTSA can identify a pattern