2020 Nissan Rogue

TL* THE CONTACT OWNS A 2020 NISSAN ROGUE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE AUTOMATIC EMERGENCY BRAKING WARNING LIGHT WOULD REMAIN ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BAY TOWN NISSAN LOCATED AT 5755 I-10 EAST, BAYTOWN, TX 77521 HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

CAR DRIVING ALONG NORMALLY WHEN SUDDENLY AUTOMATIC EMERGENCY BRAKE APPLIED ITSELF..THIS HAPPENED 3 TIMES IN FIRST MONTH OF OWNERSHIP..FIRST APPROACHING BRIDGE..2ND ON RESIDENTIAL ROAD AND THIRD WHEN BACKING OUT OF DRIVEWAY. AT NO TIME DURING THESE STOPPAGES WAS A VEHICLE OR OTHER OBSTACLE CLOSE BY.. TEXTED SALESMAN WHO ADVISED TURNING OFF ABS.. WILL CALL TOMORROW TO DEALER ( TODAY SUNDAY) TO ATTEMPT TO HAVE FIXED.. DON'T THINK THERE'S RECALL YET BUT THERE ARE CLASS ACTION SUITS .. VEHICLE WAS MOVING ON ALL 3 OCCASIONS

DRIVING DOWN INTERSTATE ON NICE CLEAR DAY WITH MINIMAL TRAFFIC, CRUISE CONTROL SET AT 70MPH WHEN SUDDENLY THE CRUISE DISENGAGES, WARNING LIGHT BEGINS TO APPEAR ON DASH SHOWING 2 CARS COLLIDING WITH AUDIBLE ALARM INFORMING ME THAT THE FRONT RADAR IS OBSTRUCTED. CRUISE CONTROL WILL NOT WORK AND ANY ATTEMPT TO USE CRUISE CONTROL IS MET WITH AUDIBLE ALARM AND WARNING THAT FRONT RADAR IS OBSTRUCTED. I STOP, CHECK ALL RADAR/SENSORS FOR DEBRI... EVERYTHING IS FINE, NO BUGS, NOT DEBRI, NO OBSTRUCTION. I RESTART ENGINE, SAME WARNING APPEARS BEFORE I EVEN PUT TRANSMISSION IN DRIVE. START DRIVING, SAME SITUATION, FRONT RADAR OBSTRUCTED, CRUISE NOT AVAILABLE. AFTER 10 MILES OR SO THE FLASING LIGHT GOES OFF, EVERYTHING RETURNS TO NORMAL, CRUISE CONTROL WORKS PROPERLY. CAR MAY EXPERIENCE THIS OROBLEM TWICE IN HUNDRED MILE TRIP ON PERFECTLY CLEAR DAY. OTHER TIMES IT MAY NOT HAPPEN AT ALL ON A 100 MILE TRIP. WHEN THIS DOES HAPPEN IN HEAVY TRAFFIC THE SITUATION BECOMES DANGEROUS QUICKLY BECAUSE THE AUTOMATED BRAKING IS DISABLED AND IF THE RADIO IS ON IT'S EASY TO NOT REALIZE THE SYSTEM IS OFF UNTIL YOUR SPEED IS REDUCED SIGNIFICANTLY. I HAVE HAD 2 CLOSE CALLS BECAUSE OF THIS - ONE WITH A CAR IN FRONT OF ME STOPPING ABRUPTLY AND THE SYSTEM FAILED TO MAINTAIN THE SELECTED GAP BETWEEN MY VEHICLE AND THE VEHICLE IN FRONT OF ME SO I HAD TO VEER ONTO THE MEDIAN TO AVOID A COLLISION; THE SECOND TIME THE CRUISE ABRUPTLY DISENGAGED TRAFFIC BEHIND ME ALMOST RAN INTO ME WHICH CAUSED VEHICLES BEHIND ME TO HAVE A CLOSE CALL. SO FAR THIS PROBLEM HAS ALWAYS HAPPENED ON THE HIGHWAY OR INTERSTATE, NEVER IN TOWN. SOMETIMES WHEN IT IS RAINING REALLY HARD THE SAME WARNING LIGHT & AUDIBLE ALARM WILL SOUND, HOWEVER CRUISE CONTROL REMAINS OPERATIONAL AS DOES THE AUTOMATIC BRAKING. SO IT APPEARS TO WORK PROPERLY AT TIMES.

MY EMERGENCY BRAKING SYSTEM ENGAGED AS I WAS DRIVING. I WAS GOING APPROX. 35 MILES PER HOUR ON A CITY STREET WHEN IT HAPPENED. IT MADE A LOUD GRINDING SOUND AS IT JERKED MY VEHICLE TO AN IMMEDIATE STOP IN TRAFFIC, CAUSING ALL THE SEAT BELTS TO JERK TIGHT AS WE WERE THROWN AGAINST THEM. IT ONLY LASTED FOR A SPLIT SECOND AND I WAS ABLE TO RESUME DRIVING.

THIS VEHICLE WAS PURCHASED BRAND NEW ON JUNE 2020. FIRST INCIDENT WAS IN NOVEMBER 2020 I WAS DRIVING AT 55MPH ON A HIGHWAY AND ALL OF THE SUDDEN THE EMERGENCY BRAKE WAS TURNED ON AND MY CAR CAME TO A COMPLETE STOP AND THE CAR STARTED BEEPING LETTING ME KNOW OF THE POSSIBLE COLLISION. THERE WAS CLEARLY NOTHING IN FRONT OF ME BUT THANKS TO THIS INCIDENT I CAME SO CLOSE TO CAUSING A MONSTROUS CHAIN EFFECT OF AN ACCIDENT AND COULD HAVE BEEN FATAL IF SOMEONE WOULD HAVE REAR ENDED ME GIVEN THE SPEED EVERYONE IS TRAVELING AND MY CAR SUDDENLY STOPPING. I TOOK MY CAR TO THE DEALERSHIP IT WAS PURCHASED FROM AND THEY "DID A SOFTWARE UPDATE" AND REPLACED THE ELECTRIC MODULE OF THE CAR. SINCE THAT INCIDENT I AM VERY FEARFUL THAT IT'LL HAPPEN AGAIN. IT'S TERRIBLE THAT I'M DRIVING A CARE I DON'T EVEN FEEL SAFE IN AND STILL PAYING. ALSO THERE'S THIS NOISE COMING FROM THE BACK AXEL'S THEY SOUND LIKE IF THERE BRAKING APART VERY LOUD AND EVERY TIME I BACK UP THEY CAN EVEN BE HEARD AND IT TURNS HEADS AND ITS TERRIBLE AGAIN I'M EMBARRASSED OF THE LOUD NOISE OF IT AND TOOK IT TO THE DEALERSHIP ALL THEY CAN SAY IS "CANT HEAR AND CANT FIX ISSUE SINCE ITS NON-EXISTENT". ALSO THE RADIO RANDOMLY WILL SHUT OFF AND POWER ON AT ANY TIME THEN SPEAKERS START TO SOUND LIKE IF SOMEONE DROPPED WATER INSIDE OF THEM! AND AGAIN THE DEALERSHIPS RESPONSE "NO ISSUE AT THE TIME OF SERVICE" AND THERE RECOMMENDATION IS TO RECORD IT ON MY PHONE WHEN IT HAPPENS. WELL I CANT DO THAT IF I'M DRIVING. THIS CAR IS THE DEFINITION OF A LEMON. NOT HAPPY OF THE PURCHASE AND WOULDN'T RECOMMENDED THIS VEHICLE TO ANYONE.

MY WIFE WAS DRIVING HER BRAND NEW NISSAN ROGUE 2020, SHE WAS HEADED TO WORK AND IT WAS SNOWING. AS SHE WAS DRIVING DOWN THE ROAD THE AUTOMATED EMERGENCY BRAKING SYSTEM LITERALLY SLAMMED ON THE BRAKES AT FULL FORCE MAKING HER SLIP AND GO OVER A CURB, MY WIFE DID NOT EVEN TOUCH THE BRAKES ALL SHE HAD TIME TO DO WAS BRACE FOR THE CRASH. IF THIS WOULD HAVE HAPPENED ON THE HIGHWAY I WOULD NOT HAVE A WIFE RIGHT NOW THIS HAPPENED ON 01/27/2021. THE COLLISION SYSTEM OF THE VEHICLE CAUSED THIS DUE TO WHAT THE VEHICLE ITSELF IS SAYING MALFUNCTION IN THE FRONT AND REAR COLLISION SYSTEMS. SHE WAS SCARED TO DEATH THE COLLISION SYSTEM IS SUPPOSED TO STOP ACCIDENTS NOT CAUSE THEM. I HAVE A CLAIM NUMBER WITH NISSAN AS WELL FOR THIS [XXX}. MY VEHICLES RIM IS CRACKED, INNER TIE RODS BROKE, THE COLLISION SYSTEM WILL NOT LET ME DRIVE THE CAR AS WHEN I START MOVING IT THE BRAKES ENGAGE IMMEDIATELY ITS MAKING A HORRIBLE SHAKING NOISE LIKE ITS STALLING AND I CAN HEAR THE BRAKES ENGAGING AND TRYING TO ACTIVELY STOP THE VEHICLE. I DO NOT WANT MY WIFE OR ANYONE DRIVING THIS CAR. THIS IS SUPER DANGEROUS AND I WANT THOSE SENSORS EITHER REMOVED OR NISSAN WILL HAVE TO PAY FOR MY CAR SO I CAN GET A NEW ONE THIS COULD KILL THOUSANDS OF PEOPLE IF ITS NOT CORRECTED. I HAVE VIDEO AND PHOTO PROOF OF THIS.*DT*DT*JB*DT Consumer has not taken vehicle for diagnosis yet. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

SEVERAL OCASIONS MY 2020 NISSAN ROGUE WILL UNEXPECTEDLY BREAK WHILE DRIVING. I TOOK THE VEHICLE TO MY LOCAL DEALER FOR SERVICE. THEY TOLD ME THEY HOOKED IT UP TO A DIAGNOSTIC COMPUTER AND NO ISSUES WERE FOUND. I LEFT IN THE CAR WITH NO REPAIR DONE. OVER THE NEXT TWO WEEKS THE VEHICLE HAD SEVERAL UNEXPECTED BREAKING OCCURRENCES. I CONTACTED THE DEALER AND SPOKE TO THE SERVICE MANAGER. HE TOLD ME HE NEEDED THE VEHICLE FOR TWO DAYS AND WHEN COULD I BRING IT IN. WE AGREED ON A DATE AND THE VEHICLE WAS DROPPED OFF. DURING THE TIME BETWEEN CONTACT AND THE APPOITMENT I FOUND NISSAN TECHNICAL BULLETIN TSB NTB18-041C WHICH IS A TSB ABOUT FALSE ACTIVATION OF THE AEB SYSTEM. I BROUGHT THIS TO THE SERVICE MANAGER ATTENTION AND HE SAID HE WOULD LOOK INTO IT. I DROPPED THE VEHICLE OFF AND HE HAD HIS MASTER TECHNICIAN LOOK AT THE VEHICLE. I WAS TOLD THAT THEY DROVE THE VEHICLE AND FOUND NO ISSUES. THE DIAGNOSTIC COMPUTER SHOWED NO ERROR CODES. WHEN I ASKED ABOUT THE TSB I WAS TOLD THAT IT DID NOT APPLY TO MY VEHICLE. I WAS TOLD TO KEEP A LOG OF WHEN AND WHERE THE FALSE ACTIVATION EVENTS HAPPENED AND THERE WAS NOTHING ELSE THEY COULD DO. I HAVE ATTACHED THE TSB TO THIS COMPLAINT. WITH NO RESOLUTION TO THIS SAFETY ISSUE FROM THE DEALER AND NOWHERE ELSE TO TURN FOR HELP I AM NOW VERY HESITANT TO DRIVE THIS VEHICLE DUE TO THE FACT THAT THE VEHICLE MAY STOP AT ANY TIME AND COULD CAUSE A CRASH.