2014 Nissan Rogue

FUEL PUMP FAILED LEADING TO STALL ON BUSY INTERSTATE, CREATING A SAFETY RISK FOR 3 PASSENGERS IN THE VEHICLE. NISSAN FAILED TO NOTIFY ME AHEAD OF TIME THAT THE FUEL PUMP FAILURE WAS UNDER ACTIVE RECALL - I COULD HAVE HAD IT REPAIRED AHEAD OF TIME. AS IT TURNED OUT, THE STALL OCCURRED OVER 375 MILES FROM MY HOME, AND FORCED ME TO OVERNIGHT IN MONROE LA, INCLUDING HOTEL AND RENTAL CAR COSTS - AS I HAD TO ABANDON MY CAR THERE WHILE THEY WAITED TO OBTAIN A REPLACEMENT FUEL PUMP. NISSAN COULD HAVE ALERT ME AND I COULD HAVE PROACTIVELY REPLACED THE DEFECTIVE FUEL PUMP, BUT THEY DID NOT DESPITE MY USING THE NISSAN DEALER FOR ROUTINE OIL CHANGES. NEITHER DEALER NOR CORPORATION NOTIFIED ME OF THE SAFETY RISK OR RECALL. THE FAILURE HAS SO FAR INCURRED DIRECT COSTS TO ME IN EXCESS OF $1000 PLUS LOSS OF TWO DAYS OF MY TIME, AND THE NEAR MISS RISK SAFETY EVENT FOR 3 PERSONS. I AM VERY UNHAPPY WITH THE VEHICLE AND WITH THE CORPORATION.

I PURCHASED MY 2014 ROGUE FROM BATES NISSAN IN KILLEEN, TX ON 9/4/14 AND FROM THE START ON THE FULL TANK OF GAS GIVEN TO ME WHEN I PURCHASED THE VEHICLE, THE ENGINE WOULD STALL AT STOP LIGHTS/STOP SIGNS AND GOING AROUND CORNERS. WHEN I CALLED THE BATES NISSAN SERVICE DEPARTMENT, THEY TOLD ME THAT I WAS USING THE WRONG TYPE OF GAS, THAT I NEEDED TO USE PREMIUM. WE THEN STARTED BRINGING IT TO THE NEXT CLOSEST DEALERSHIP, GARLYN SHELTON NISSAN IN TEMPLE, TX. WE HAVE BROUGHT IT THERE A TOTAL OF FIVE TIMES NOW, EVEN LEAVING IT OVERNIGHT SEVERAL TIMES. THEY SAY THAT THEY CANNOT DUPLICATE THE VEHICLE STALLING WHILE IT IS THERE AND THEREFORE CAN DO NOTHING. I PROVIDED THEM WITH CODES THAT I HAD MY STEPFATHER PULL OFF THE VEHICLE AFTER IT STALLED IN MY PARENTS DRIVEWAY, BUT NISSAN SAID THAT THEY CANNOT USE THOSE. THE ONLY OPTION THAT THEY GIVE ME IS TO LEAVE THE VEHICLE WHERE IT IS WHEN IT STALLS AND HAVE IT TOWED TO THE DEALERSHIP WITHOUT RESTARTING IT SO THEY CAN READ THE CODES THAT WAY. THIS IS IMPOSSIBLE BECAUSE IT IS UNSAFE FOR ME TO LEAVE MY VEHICLE IN THE MIDDLE OF VERY BUSY CITY STREETS UNTIL A TOW TRUCK CAN COME. IT NEVER STALLS JUST SITTING SOMEWHERE CONVENIENT. NISSAN DID ALLOW SOME TESTING TO BE DONE THIS TIME, BUT GAVE ME THE VEHICLE BACK SAYING THAT EVERYTHING WAS FINE.

ON 9/20/15 WHILE DRIVING ON I-85 NEAR MONTGOMERY, AL THE CAR STOP RUNNING AND WOULD NOT CRANK ON 9/21/15 CAR WAS TOWED TO JACK INGRAM MOTORS MONTGOMERY, AL ON 925/15 JESSICA, SERVICE REP AT JACK INGRAM MOTORS CALLED STATED THAT THE FUEL PUMP FAIL AND WOULD HAVE TO BE REPLACED AND PART WAS ORDERED. ON 10/02/15 JESSICA, SERVICE REP AT JACK INGRAM MOTORS CALLED STATED THAT PART ORDER WAS CANCELED BY NISSAN CORP. RE-ORDERED.

THE ISSUE PRESENTS ITSELF WHEN THE TEMPERATURE IS ABOVE 90 DEGREES AND I HAVE BEEN DRIVING THE CAR FOR AT LEAST 20-30 MINUTES. WHEN THE CAR IS AT A COMPLETE STOP AND YOU TRANSITION FROM THE BRAKE TO THE GAS, THE CAR DOES NOT IMMEDIATELY RESPOND. IT IS AS IF YOU ARE NOT PRESSING THE GAS PEDAL AT ALL. YOU CAN PRESS IT ALMOST ALL THE WAY TO THE FLOOR BEFORE THE CAR WILL RESPOND. WHEN IT STARTS TO OCCUR, IT IS CONSISTENT WITH OCCURRING EVERY TIME THE CAR COMES TO A STOP. THERE DOES NOT APPEAR TO BE ANY OTHER ISSUES WHILE THE CAR IS IN MOTION. THIS IS EXTREMELY DANGEROUS WHEN YOU ARE MAKING A LEFT OR RIGHT TURN OR ACCELERATING FROM A STOP LIGHT. I HAVE ALMOST BEEN REAR ENDED SEVERAL TIMES BECAUSE THE LIGHT HAS TURNED GREEN AND MY CAR WILL NOT IMMEDIATELY ACCELERATE. I TOOK THE CAR TO THE DEALER ON 9/15, ABOUT 2 WEEKS AFTER THIS STARTED. I WAS INFORMED THAT THIS MIGHT BE DUE TO THE FUEL PUMP RECALL. THEY REPLACED THE FUEL PUMP AND DROVE THE CAR WITHOUT EXPERIENCING ANY ISSUES. AS I WAS DRIVING HOME FROM THE DEALER THAT AFTERNOON, THE ISSUE PRESENTED ITSELF AGAIN. I CALLED THE DEALER AND WAS TOLD TO BRING THE CAR BACK THE FOLLOWING MORNING. THEY KEPT MY CAR FOR 3 DAYS. THEY WERE ABLE TO REPLICATE THE ISSUE AT THE DEALER WHILE CONNECTED TO A COMPUTER. THEY SPOKE TO NISSAN ENGINEERING AND SENT THEM THE FILES. NISSAN ENGINEERING DIDN'T KNOW THE CAUSE AND SAID TO "DRIVE IT UNTIL IT GETS WORSE". MY CAR WAS ALMOST AT THE END OF THE 36,000 MILE WARRANTY. THEY REPLACED A BRAKE SENSOR TO SEE IF THAT WORKED. I PICKED UP THE CAR AND BROUGHT IT BACK TO THE DEALER THE FOLLOWING WEEK WHEN THE ISSUE PRESENTED ITSELF AGAIN. THEY RECORDED MORE DATA TO SEND TO NISSAN. AGAIN, THEY REQUESTED MORE DATA FROM ME YESTERDAY. WHILE IN THE CAR WITH THE TECHNICIAN RECORDING THE ISSUE, MY CAR WOULD NO LONGER ACCELERATE OVER 20 MPH WHILE REVVING THE ENGINE. THIS CAR IS UNSAFE TO DRIVE.

WHEN STARTING THE VEHICLE IN THE MORNING, THERE WAS A CHASSIS CONTROL SYSTEM ERROR. WHEN TRYING TO DRIVE, THE ACCELERATOR IS NOT VERY RESPONSIVE AND IT IS LIKE THE ENGINE IS BEING HELD BACK. ONCE DRIVEN A BIT, THEN OTHER ERRORS BEGIN TO COME UP REGARDING AWD MALFUNCTION, AND ALL THE COLLISION AND BLIND SPOT DISPLAYS ARE ILLUMINATED IN ERROR. TOOK THE VEHICLE TO THE DEALER ONCE AND THEY RESET THE COMPUTER AND REPLACED A GROUND WIRE. A FEW DAYS LATER IT HAPPENED AGAIN. TOOK VEHICLE BACK TO DEALER AND THEY KEPT IT FOR OVER TWO WEEKS AND REPLACED THE ABS MODULE. HAD THE VEHICLE BACK ABOUT A WEEK AND IT IS NOW DOING IT AGAIN. VEHICLE IS OVER 36K MILES AND WAS WHEN DEALERSHIP FIRST WORKED ON IT. NOW THAT IS HAS HAPPENED A THIRD TIME, THE DEALERSHIP IS SAYING IT IS OUT OF WARRANTY AND THEY DON'T KNOW WHAT TO DO. THIS ERROR AFFECTS BEING ABLE TO DRIVE THIS CAR SAFELY AND NISSAN NEEDS TO FIGURE OUT WHAT IS GOING ON.

WHILE DRIVING AT 65 MPH IN TRAFFIC ON A BRIDGE WITH NO SHOULDER MY ROUGE DIED. THE ENGINE SHUT OFF COMPLETELY, MY BREAKS LOCKED UP AND WERE HARD TO PUSH. THIS BRIDGE IS EXTREMELY DANGEROUS AND HAS FATAL ACCIDENTS ON A REGULAR BASIS. I HAVE NEVER FELT SO SCARED AND HELPLESS AS I PRAYED THE OTHER CARS COULD SEE THAT I WAS NOT MOVING. THIS IS EXTREMELY DANGEROUS AND COULD HAVE BEEN FATAL.

I BOUGHT NEW NISSAN ROGUE SELECT 2014 ON JULY 13,2014. FOR THE FIRST MONTH IT WAS WORKING EXCELLENT. SUDDENLY I STARTED HEARING A CLICK SOUND ( SOME TIMES LOUDER). THIS SOUND I FEEL COMING FROM ENGINE NEAR RIGHT FRONT WHEEL. I REPORTED THIS IN MY FIRST 1000 MILE INSPECTION, BUT SERVICE DEPARTMENT SAID IT IS NORMAL. THEN I DROVE SAME VEHICLE OF MY FRIEND, I DID NOT FEEL ANY SUCH SOUND. DURING MY FIRST SERVICE ( 6 MONTHS SERVICE) I AGAIN MENTIONED SAME THING TO SERVICE DEPT. THIS TIME THEY EXPLAINED THAT THIS IS COMING BECAUSE SHIFTING FROM BACK GEAR TO DRIVING MODE. BUT IF IT IS NORMAL THEN WHY OTHER VEHICLE DOES NOT HAVE THIS KIND OF SOUND. ALSO, SOME TIMES IT IS VERY SCARY. WE FEEL THAT SOMETHING IS BROKEN. BUT WE ARE NOT GETTING ANY HELP. THANKS *TR