2017 Nissan Pathfinder

On Sunday [XXX] while driving to Savannah Georgia to attend a funeral my 2017 Nissan Pathfinder broke down. I was able to coast off the road out of traffic in the pouring rain. I had the vehicle towed to Statesboro tire and brake in Statesboro Georgia who was in network with my extended warranty company. On May 20th 2024 I was told the engine failed due to metal in the oil. They opened a claim and diagnosed the issue. The warranty company requested the oil pan be dropped and pictures to be submitted to them to continue with the claim. Upon further inspection there was sludge and noticeable metal in the oil pan. My extended warranty company denied the claim. I asked if i could submit my maintenance records to prove the vehicle had been maintained. I was told no by the warranty company and statesboro tire and brake didn't even submit them for me. So I had to pay for the work test had been done and have the vehicle towed back to Grovetown Ga. which is where I live. I contacted Nissan consumer relations at this point not knowing what else to do. They opened a claim and I then had the vehicle towed to the Nissan dealership near me. Which they did another diagnosis and the claim through them was also denied. I purchased this vehicle used from CarMax in Augusta Georgia with 41502 miles on it. Upon purchasing the vehicle I maintained the vehicle keeping up with all of the manufacturers recommendations for maintenance and service. I contacted CarMax to see if they could do anything because they are who I purchased the vehicle from. The service manager at CarMax was able to submit my records to the extended warranty company and the claim was approved. The engine is being replaced after almost 6 months of persistence. It is a used engine but at least it's a new engine to me. On [XXX] the vehicle had 100573 miles. There were no warning lights. The vehicle had no issues until it just died on that date. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Nissan Pathfinder. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. No warning lights were illuminated. The contact pulled over to the shoulder of the road and attempted to jumpstart the vehicle; however, the vehicle failed to restart. The vehicle was towed to the property and was later towed to a local dealer where it was diagnosed but no cause for the failure was identified. The contact stated that several weeks afterwards, the display screen went black before the vehicle lost motive power. The contact pulled over to the shoulder of the road and attempted to jump start the vehicle. The contact stated that the vehicle shut off as soon as the contact arrived at the local dealer. The vehicle was taken back to the same local dealer where it was diagnosed but no cause for the failure was identified. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

AC Auto Amp failed and no cold or hot air is coming out of the vents. Nissan has identified the problem in May 2024 and as of September 2024 they still have not sourced a part that can be used to repair the issue. Safety was put at risk in two ways. First the windshield defroster and defogger do not work. When fog begins to appear on the windshield it affects visibility and has to be wiped off manually while driving. In summer months the temperature of the cabin is excessively hot which can be unsafe over long drives. Nissan has provided no ETA for being able to fix this and the cold NorthEast winter months are coming where it will get dangerously cold. This can be unsafe over long drives in sub freezing temps.

Complete engine failure while driving on highway putting the safety of my family(including 2 young kids) at risk. We were able maneuver to the side of the road. We were stranded on side of highway in a very rural area at night with no power(no hazard lights, or heat) for a while. Car towed to Nissan dealership, who stated a new engine is needed. Paper work is available. For history, a new timing belt was installed in Fall 2023, but no issues since (no warnings, messages or problems).