2009 Nissan Maxima

TL* THE CONTACT OWNS A 2009 NISSAN MAXIMA. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, HE DROVE OVER A BUMP AND HEARD AIR BLOWING OUT FROM ALL FOUR WHEELS AND THE VEHICLE BECAME VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE PROBLEM. THE CONTACT WAS MADE AWARE OF A RECALL NOTIFICATION UNDER NHTSA CAMPAIGN ID NUMBER 09V358000 (SUSPENSION) BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

OUR VEHICLE BEGAN MAKING LOUD SQUEAKING/RATTLING SOUNDS UNDER OUR HOOD ON THE FRONT PASSENGER SIDE. WE NOTICED THE SOUNDS WERE GETTING LOUDER, SO MY HUSBAND DECIDED TO TAKE OUR VEHICLE INTO A NISSAN DEALERSHIP FOR OBSERVATION ON DECEMBER 24, 2013. WHILE AT THE DEALERSHIP, HE WAS TOLD VERY QUICKLY THAT THE SOUNDS WE HAD BEEN HEARING WERE THE RESULT OF THE CRACKING OF OUR SUSPENSION/STRUT INSULATOR. HE WAS ALSO TOLD THAT THE SAME CRACKING SUSPENSION/STRUT INSULATOR PROBLEM THAT WE ARE EXPERIENCING HAD AFFECTED MOSTLY ALL OF THE 2009-2010 MAXIMA MODEL VEHICLES THAT HAD BEEN MANUFACTURED, LAUNCHING A RECALL (NHTSA CAMPAIGN NUMBER 09V358000), EFFECTIVE SEPTEMBER 16, 2009. AFTER FINDING OUT THIS INFORMATION, WE CONTACTED NISSAN MOTOR ACCEPTANCE CORPORATION ON DECEMBER 24, 2013, BUT NMAC WAS CLOSED. ON DECEMBER 27, 2013, I CONTACTED A REPRESENTATIVE AT NMAC AND EXPLAINED THE ISSUES THAT WE ARE HAVING WITH OUR 2009 NISSAN MAXIMA, AND STATED THE ISSUES WE ARE EXPERIENCING ARE THE EXACT ISSUES THAT WERE DOCUMENTED AS A VEHICLE HAZARD UNDER THE NHTSA CAMPAIGN NUMBER 09V358000. I WAS TOLD BY THE REPRESENTATIVE THAT MY VIN # WAS NOT AFFECTED BY THIS RECALL; HOWEVER, I ASKED THE REPRESENTATIVE TO PLEASE EXTEND THE RECALL CAMPAIGN TO INCLUDE MY VIN #, SINCE OBVIOUSLY, MY NISSAN MAXIMA WAS ONE OF THE FIRST 2009 MODELS MANUFACTURED, AND IT IS CLEAR THAT WHATEVER PROBLEMS THE REST OF THE 2009 MODELS ARE EXPERIENCING, UNLESS THE FORMULA REGARDING HOW THE SUSPENSION/STRUT INSULATORS HAD BEEN MANUFACTURED WHEN I PURCHASED MY VEHICLE HAD CHANGED, THEN THERE IS NO WAY MY VEHICLE COULD NOT HAVE BEEN AFFECTED. AFTER SEVERAL DAYS OF COMMUNICATION BACK AND FORTH WITH THE NISSAN REPRESENTATIVE, WE WERE TOLD TODAY THAT NISSAN WILL NOT EXTEND THE RECALL TO INCLUDED MY VIN # BUT WILL ONLY OFFER TO PAY 1/2 THE COST OF THE PARTS ONLY, NO LABOR COSTS. *TR

TL* THE CONTACT OWNS A 2009 NISSAN MAXIMA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING INSPECTED BY THE DEALER, IT WAS FOUND THAT THE PASSENGER'S SIDE FRONT STRUT MOUNT WAS FRACTURED. THE DEALER ALSO INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 09V358000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.

TL* THE CONTACT OWNS A 2009 NISSAN MAXIMA. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD NOT REMAIN STRAIGHT. THE FAILURE CAUSED DIFFICULTY WHEN THE CONTACT WAS ATTEMPTING A TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE STRUT MOUNTS HAD FAILED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 09V358000 (SUSPENSION), BUT THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 55,596 AND THE CURRENT MILEAGE WAS 55,633. UPDATED 8/26/13 *CN

TL* THE CONTACT OWNS A 2009 NISSAN MAXIMA. THE CONTACT STATED THAT THE VEHICLE WOULD EXHIBIT AN UNUSUAL POP COMING FROM THE FRONT-END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER YET THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT WAS ABLE TO LOCATE A RECALL FOR THE FAILURE (NHTSA CAMPAIGN ID NUMBER: 09V358000- SUSPENSION) BUT WAS ADVISED BY THE DEALER THAT HIS VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 45,000.

I PURCHASED A 2009 NISSAN MAXIMA ON NOVEMBER 12TH 2009, UNKNOWINGLY THAT NISSAN ISSUED A RECALL FOR THE FRONT SUSPENSION (RECALL SUMMARY NISSAN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 ALTIMA AND MAXIMA PASSENGER CARS. THE UPPER FRONT STRUT INSULATORS MAY HAVE BEEN MANUFACTURED OUT OF SPECIFICATION RESULTING IN A POTENTIAL FOR THE STRUT INSULATOR TO CRACK) I HEARD NOISES FROM THE FRONT AREA OF THE CAR AND TOOK IT INTO THE DEALERSHIP, WHERE THE SERVICE DEPARTMENT SAID THEY COULD NOT FIND A PROBLEM, I TOOK THE CAR BACK AND THE NOISE GOT WORSE, I TOOK THE CAR BACK TO THE DEALER AND WAS TOLD THEY RECALLED THE VEHICLE FOR A SOUND DAMPENER, AND WAS REPLACED. I TOOK MY FAMILY ON A 2 HOUR ROAD TRIP WHEN MY VEHICLE BEGAN TO MAKE SERIOUS NOISES, THE CAR BEGAN TO JERK AND SHAKE. I LOOKED ONLINE AND NOTICED A RECALL THAT WAS NEVER BROUGHT TO MY ATTENTION, THE RECALL STATES THAT "IF THE STRUT INSULATOR IS CRACKED, THERE IS A POTENTIAL FOR THE STRUT ROD TO COME OUT OF ITS MOUNTING POSITION, WHICH COULD AFFECT VEHICLE STABILITY AND INCREASE THE RISK OF A CRASH", I RETURNED TO THE DEALERSHIP AND SPOKE WITH THE SALES MANAGER AND WAS TOLD THAT "IF I FELT THAT THE CAR IS UNSAFE THEN DON'T DRIVE IT!". I AM PAYING FOR A CAR THAT IS EXTREMELY DANGEROUS AND WAS SOLD THIS CAR AFTER THE RECALL AND STILL HAS NOT BEEN FIXED. I BELIEVE THAT MY FAMILY AND I HAVE BEEN SEVERELY BEEN PUT IN HARMS WAY AND HAVE BEEN LIED TO ABOUT A RECALL! I FEEL THAT THE DEALERSHIP HAD THE DUTY TO REPAIR A CRUCIAL SAFETY ISSUE ON A VEHICLE THAT WAS PRESENT ON THEIR LOT. I HAVE MADE THREE ATTEMPTS TO HAVE THE VEHICLE REPAIRED AND NOW FEAR FOR THE SAFETY OF MY FAMILY. *TR