2013 Nissan Juke

WE PURCHASED A BRAND NEW NISSAN JUKE 2013, INCLUDING A MAINTENANCE AND SERVICE CONTRACT. OVER THE PAST 3 YEARS THE NISSAN JUKE HAS REFUSED TO START DOZENS OF TIMES. WE ARE PETRIFIED THAT IT WILL STOP RUNNING WHILE WE DRIVE IT. OFTEN IT WILL NOT EVEN START WITH JUMPER CABLES. DESPITE HAVING THE JUKE IN AND OUT OF THE NISSAN DEALERSHIP SHOP OVER THE LAST THREE YEARS, NISSAN HAS BEEN COMPLETELY UNABLE TO DETERMINE AND FIX THE DEFECT. EACH TIME NISSAN SIMPLY CHARGES THE BATTERY, OR REPLACES IT. ON AT LEAST 8 SEPARATE OCCASIONS NISSAN HAS CLEARED THE JUKE AS OK TO DRIVE, ONLY TO HAVE IT FAIL TO START WITHIN SEVERAL MONTHS. WE HAVE BEEN STRANDED MANY TIMES, AND NOW CARRY JUMPER CABLES AND 2 HAND HELD POWER STARTERS, THOUGH THESE OFTEN FAIL TO START THE CAR. WE DO NOT WANT TO RESELL THIS VEHICLE ON THE USED MARKET TO UNSUSPECTING CONSUMERS SINCE THE JUKE IN ITS DEFECTIVE CONDITION IS CLEARLY A SERIOUS HAZARD TO USERS AND OTHERS ON THE ROAD. WE ASKED NISSAN ON APRIL 12, 2017 TO REPURCHASE THE VEHICLE, BUT THEY REFUSED BY LETTER DATED APRIL 21, 2017 SINCE OUR LEMON LAW ONLY PROTECTS BUYERS FOR 20 MONTHS FROM PURCHASE. WE HAVE A COMPLETE SPREADSHEET WITH ATTACHED INVOICES WITH COMPLETE DETAILS OF ALL NISSAN'S ATTEMPTS TO FIX THE JUKE AND THEIR EXCUSES. THIS NISSAN JUKE HAS BEEN THE MOST UNRELIABLE AND DANGEROUS CAR WE HAVE EVER OWNED, AND NISSAN'S FAILURE TO ADEQUATELY FIX THIS DEFECTIVE CAR OVER THE PAST 3 YEARS HAS BEEN SHAMEFUL. THIS VEHICLE SHOULD BE TAKEN OFF THE ROAD BEFORE SOMEONE GETS KILLED. WHILE WE WERE ABLE TO UPLOAD THE SPREADSHEET, THE EXHIBITS WERE TOO LARGE, AND CAN BE EMAILED ON REQUEST.

WHILE PARKED IN OUR DRIVEWAY FOR MORE THAN 30 HRS, MY 2013 JUKE BURST INTO FLAMES. THE FIRE DEPT DID NOT FIND ANY EVIDENCE OF ARSON OR TAMPERING AND THERE WAS NO WEATHER OCCURRENCE TO EXPLAIN WHY IT BECAME ENGULFED IN FLAMES. THE FIRE STARTED IN THE ENGINE COMPARTMENT AT 12:40AM. NISSAN HAS SAID THAT THEY EXAMINED THE CAR AND THEIR TECHNICAL SPECIALIST FOUND " NO EVIDENCE OF A PRODUCT PROBLEM, FAILURE, OR MALFUNCTION THAT MAY HAVE CAUSED OR CONTRIBUTED TO THIS INCIDENT". NISSAN WILL NOT TELL ME WHY THE CAR BURNED UP, JUST THEY'RE NOT RESPONSIBLE. WHY WOULD A LOW MILAGE, WELL MAINTAINED VEHICLE CATCH FIRE UNLESS THERE WAS SOME KIND OF PRODUCT FAILURE? I WAS LUCKY THAT ONLY PROPERTY WAS DAMAGED BUT I FEEL NISSAN USA IS NOT TAKING THE INCIDENT SERIOUSLY.

TL* THE CONTACT OWNS A 2013 NISSAN JUKE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING SERVICED FOR A ROUTINE OIL CHANGE, THE TECHNICIAN NOTICED SMOKE COMING FROM THE DRIVER'S SIDE DASHBOARD. THE TECHNICIAN DISCOVERED THAT THE ELECTRONIC BODY CONTROL MODULE (ECM) NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.

1ST INCIDENT, I WAS DRIVING ON A CITY STREET AT APPROX 30 MPH, WHEN I LOOKED AT THE SPEEDOMETER IT REGISTERED 75 MPH. I SLOWED TO A STOP AND THE SPEEDOMETER WAS AT 40 MPH WITH THE CAR STOPPED. I CONTINUED TO MY DESTINATION AND THE SPEED WAS SHOWING MY SPEED PLUS 40. I THEN SHUT THE CAR OFF FOR APPROX. 10 MINUTES AND THE SPEEDOMETER RESET TO 0. 2ND AND 3RD INCIDENT, DECEMBER 18, AND 27 2015, I WAS ON THE HIGHWAY TRAVELING AT APPROX. 70 MPH, I LOOKED AT THE SPEEDOMETER AND IT WAS AT 120+ MPH, MY INITIAL REACTION WAS TO SLOW DOWN CAUSING THE TRAFFIC BEHIND ME TO SLOW DOWN AND SWERVE AROUND ME. THE 3 INCIDENTS WERE REPORTED TO THE NISSAN DEALER, I WAS TOLD THAT NOTHING COULD BE DONE UNTIL THEY COULD SEE THE PROBLEM AND GET A CODE. I FEEL THAT THIS IS A MAJOR SAFETY ISSUE FOR NOT ONLY MYSELF AND MY FAMILY , BUT ALSO FOR THE OTHER PEOPLE THAT ARE ON THE ROAD WITH ME. *TR