2012 Nissan Juke

Timing chain needs replacement however the timing chain was already replaced in 2014 under Nissan recall NTB14-030c campaign P4213. This car has 54,000 miles on it and has been serviced at Nissan dealerships according to the Nissan service schedule. There is no reason for this part to need replacing again after so few miles unless the Nissan part was bad, there is an underlying manufacturing issue with the vehicle or the recall replacement was done incorrectly. Nissan Consumer Affairs refuses to assist because the car is out of warranty.

WHILE ON THE 405 FREEWAY I SUDDENLY LOST CAR SPEED. I WAS FLOORING THE GAS BUT THE CAR BARELY MOVED. [] SHAKEN UP AND SCARED. [] SUGGESTED I PUT ON THE CAR HAZARD LIGHTS AND PULL OFF TO THE SHOULDER. I SEARCHED THE INTERNET AND FOUND THAT THE NISSAN JUKE TRANSMISSION MUST HAVE BEEN OVERHEATING SO IT SHUT DOWN. [] WAITED ABOUT 30 MINUTES AND WAS ABLE TO START MY NISSAN JUKE AND DROVE TO []'S PLACE. I ALSO CALLED AAA TO MAKE SURE IT WASN'T A PROBLEM. WENT TO TRANSMISSION SERVICE, ERROR CODES WERE READ P0744(TCC FAULT) AND P0826(MANUAL MOD E SWITCH) PRESENT, INTERNAL TRANSMISSION FAILURE. HAD TRANSMISSION REPLACED. CONTACTED NISSAN AND THEY REFUSE TO REIMBURSE THE FEE. "> CASE # [XXX] > > DEAR [], > > THANK YOU FOR ALLOWING US AN OPPORTUNITY TO REVIEW YOUR CONCERNS REGARDING YOUR 2012 NISSAN JUKE. > > AS A COMPANY INTERESTED IN WINNING LIFETIME CUSTOMERS, NISSAN REGRETS ANY INCONVENIENCE YOU MAY HAVE EXPERIENCED, AND WE APPRECIATE YOU TAKING THE TIME TO CONTACT US REGARDING THE SITUATION. > > NISSAN CAREFULLY CONSIDERED YOUR REQUEST AND REVIEWED ALL AVAILABLE FACTS PERTAINING TO YOUR SPECIFIC SITUATION. AFTER THIS THOROUGH REVIEW, NISSAN DETERMINED THAT WE ARE UNABLE TO OFFER FINANCIAL ASSISTANCE WITH THE REPAIR OF THE TRANSMISSION DUE TO THE VEHICLE BEING OUTSIDE OF YOUR POWERTRAIN WARRANTY. > > > > WE REALIZE THIS MAY NOT BE THE ANSWER YOU WERE LOOKING FOR, HOWEVER WE HOPE THAT YOU UNDERSTAND OUR POSITION. IF YOU HAVE ANY FURTHER COMMENTS OR CONCERNS, PLEASE FEEL FREE TO CONTACT US DIRECTLY AT [XXX] AND REFERENCE YOUR CASE #[XXX]. > > THANK YOU AGAIN FOR TAKING THE TIME TO CONTACT US. > > SINCERELY, > NISSAN " INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY VEHICLE HAD STARTED TO STRUGGLE WITH LOSING SPEED/POWER WHILE ON THE HIGHWAY APPROXIMATELY ONE WEEK AGO. BEGAN TO NOTICE A RATTLING NOISE ALONG WITH OIL LEAKING FROM MY VEHICLE'S ENGINE A FEW DAYS AGO. TOOK IT INTO THE NISSAN SERVICE DEPARTMENT RIGHT WAY. TODAY I WAS INFORMED THAT THE TIMING CHAIN HAD BEEN STRETCHED AND WAS SCRAPING AGAINST MY ENGINE, CREATING A HOLE AND REQUIRING A NEW ENGINE. IF I HAD BEEN ON THE HIGHWAY WHEN MY TIMING CHAIN COMPLETELY FAILED I COULD HAVE BEEN SERIOUSLY INJURED OR DEAD. NISSAN QUOTES ME AT 9000+ DOLLARS TO REPLACE MY ENGINE. THEY HAD A 'VOLUNTARY SERVICE CAMPAIGN' BACK IN 2014 FOR DEFECTIVE TIMING CHAINS IN 2010 - 2013 NISSAN JUKES. I BOUGHT MY NISSAN FROM AN AUTHORIZED DEALERSHIP IN 2014, NEVER RECEIVED ANY NOTICE NOR DID ANY NISSAN SERVICE DEPARTMENT NOTIFY ME OF THE ISSUE WHEN I BROUGHT MY VEHICLE IN.

I HAVE HAD MY ROTORS REPLACED TWICE WITHIN 8-12 MONTHS OF PUTTING NEW BRAKE PADS ON. THE ROTORS ARE AGAIN IN BAD SHAPE 6 MONTHS AFTER PUTTING CERAMIC BRAKES ON 7 MONTHS AGO. MY REAR EXHAUST DISINTEGRATED AND WHEN I TOOK IT IN TO NISSAN FOR A QUOTE THEY INFORMED ME MY CATALYTIC CONVERTER HAD A 50/50 CHANCE OF GOING. MY MECHANIC REPLACED THE EXHAUST SYSTEM FOR SUBSTANTIALLY LESS AND SHOWED ME THE CORRODED FLANGE TO THE CATALYTIC CONVERTER AND ALSO SAID IT WAS BAD. THERE IS NOW A WHISTLING NOISE COMING FROM THE FRONT OF THE INSIDE OF THE CAR BY THE WINDSHIELD. I TOOK THE VEHICLE BACK IN TO NISSAN TO IDENTIFY THAT ISSUE AND REPLACE THE CATALYTIC CONVERTER. THEY COULDN'T "RECREATE" THE WHISTLING NOISE WHICH I'VE CAPTURED ON MY CELL PHONE. AND THEY REFUSED TO REPLACE MY CATALYTIC CONVERTER UNDER WARRANTY BECAUSE MY CHECK ENGINE LIGHT IS NOT ON AND THEIR COMPUTER DID NOT FLAG A PROBLEM WITH THE CATALYTIC CONVERTER. I HAVE PUT OVER $6,000 IN REPAIRS ABOVE NORMAL WEAR AND TEAR. I HAVE NO CONFIDENCE IT WILL EVEN MAKE IT TO 100,000 MILES. A 2012 VEHICLE WITH 58,000 MILES IS A STEP UP FROM A NEW VEHICLE. I AM NOT WILLING TO KEEP MAKING REPAIRS ON A VEHICLE THAT IS FALLING APART PREMATURELY. I ASKED NISSAN FOR COMPENSATION TOWARDS ANOTHER VEHICLE (USED IS FINE) WITH LITTLE TO NO OUT OF POCKET EXPENSE. THEY ONLY CONSIDER A BUY BACK OF A DEFECTIVE VEHICLE AND THAT INVESTIGATION ONLY CONSIDERS REPAIRS DONE AT NISSAN SERVICE CENTERS. THEY WOULD NOT ACCEPT DOCUMENTATION FROM OTHER REPAIR SHOPS. I HAVE ALREADY PUT IN TWO COMPLAINTS WITH NISSAN AND THEY OFFER NO SOLUTIONS. THIS IS AN INORDINATE AMOUNT OF REPAIRS FOR A 2012 NISSAN JUKE I BOUGHT NEW WITH ONLY 58000 MILES ON IT. AND ITS UNACCEPTABLE.

I HAD MY NISSAN JUKE AT THE DEALER AT 80,000 MILES TELLING THEM THAT THE RPM'S WERE GOING UP TO ABOUT 5000 BEFORE THE CAR COULD SHIFT FROM 1ST TO 2ND AND THE CAR WOULD RANDOMLY BOG AND HESITATE. DID THIS WEATHER GOING UP HILL OR FLAT DRIVING AFTER THE CAR HAD BEEN DRIVING FOR ABOUT 4 HRS. I DRIVE FOR A LIVING AND DRIVE ABOUT 5 HRS A DAY. THE DEALER TOOK IT IN AND HAD IT OVER 3 WKS AFTER DETERMINIG THAT IS WAS A TRANSMISSION DEFECT. THEY ORDERED ONE AND THE ONE THAT CAME IN AFTER BEING INSTALLED WOULDN'T ALLOW THE CAR TO GO OVER 40MPH. AGAIN DEFECTIVE TRANSMISSION #2 AND IT HASN'T LEFT DEALER. FINALLY GET ANOTHER A MONTH AND A HALF AFTER BRING IT IN AND TELL ME THAT ONLY WARRENTEE LEFT WOULD BE THE REMAINDER OF MY 100,000. (WHICH GAVE ME ABOUT 20,000 MILES TO HOPE DIDN'T HAPPEN AGAIN) AND AT 97,000 JUST 17,000 MILES ON THE 3RD TRANSMISSION INSTALLED IS IT HAPPENING AGAIN. MY LOCAL NISSAN DEALERSHIP HAS HAD IT THIS TIME FOR A MONTH ALREADY FINALLY DETERMINING IT'S DEFECT IN TRANSMISSION YET AGAIN SO NOW WE WAIT FOR THE OK FROM NISSAN TO REPLACE IT, WHICH I WAS TOLD THEY WERE GIVING THEM A HARD TIME BECAUSE IT WAS TECHNICALLY THE 4TH CVT AUTOMATIC TRANSMISSION INSTALLED ON MY JUKE IN LESS THEN A YEAR. THIS IS CRAZY THANK GOODNESS MY LOCAL NISSAN DEALER IS NICE AND I GET A RENTAL BUT STILL MAKING PAYMENTS YET AGAIN ON A VEHICLE I DON'T HAVE DUE TO MANUFACTURE DEFECT. I OWN 7 NISSAN'S AND THIS IS THE LAST ONE THAT I WILL OWN WITH THE CVT TRANSMISSION. I HAVE NO OTHER PROBLEMS WITH ANY OF MY OTHER NISSAN'S

PURCHASED THE 2012 NISSAN JUKE NEW. AT 80,000+/- WHILE DRIVING THE CAR SUDDENLY STARTED LOOSING POWER. THE RPM GAUGE WAS SENDING THE RPM'S OVER 8 EACH TIME THE ACCELERATOR WAS PRESSED. CHECK ENGINE LIGHT CAME ON. CAR WAS TAKEN TO CLOSEST MECHANIC DUE TO THE ISSUE WHEN PLUGGED INTO THE MACHINE TO DETECT THE ISSUE IT READ A CODE INDICATING IT WAS A SENSOR IN THE TRANSMISSION. TOOK AUTO TO NISSAN DEALER NEXT DAY (OVER 50 MILES FROM HOUSE) FOR SERVICE WITH THE ISSUE. DEALER INDICATED THAT THEY COULD NOT OBTAIN THAT CODE AND THE TRANSMISSION FLUID WAS OVER FILLED. CAR CONTINUES TO DO THIS ON A WEEKLY SOMETIMES DAILY BASIS OF LOOSING POWER AND WHEN ACCELERATING NOT ALLOWING THE CAR TO GO FASTER AND CAUSING THE RPM'S GO UP AN PAST 8. SEVERAL VISITS TO THE DEALERSHIP ALL THE WHILE THE DEALERSHIP WAS INDICATING THE TRANSMISSION FLUID WAS TOO FULL OR TOO LOW AND NOT THE SENSOR IN THE TRANSMISSION. IN 2014 VEHICLE WAS BACK AND DEALERSHIP FOR SAME ISSUE AND WAS TOLD TO FIND WHAT WAS WRONG SINCE I HAD BEEN GIVEN ONLY ANSWERS OF LOW OR HIGH TRANSMISSION FLUID. DEALERSHIP CALLED AND INDICATED THAT I NEEDED A NEW TRANSMISSION AT NOW 128,000 +/- MILES (ALL HIGHWAY DUE TO DISTANCE TO WORK). I HAD STATED THAT I BROUGHT IT IN WHILE THE DRIVE TRAIN WAS STILL COVERED AND NOW THAT I AM PAST THOSE MILES I NEED A TRANSMISSION. DEALER STATED FOR ME TO DRIVE THE CAR IT WAS NOT DANGEROUS AND TO COME IN WHEN IT WAS DOING IT SO THEY COULD PULL A LIVE CODE AND THEN SEND THE TRANSMISSION BACK TO THE MANUFACTURER FOR THEM TO REPLACE THAT IS WAS A MANUFACTURER DEFECT. CAR CONTINUES TO LOOSE POWER (WHEN GOING UP HILL OR DRIVING AGAINST A 10 MILE AN HOUR WIND) PLACING ANY PASSENGERS IN DANGER SINCE THIS WILL OCCUR DRIVING 70 MILES AN HOUR OR SLOWER AT ANY TIME. NISSAN IS AWARE OF THE CVT ISSUE AND NEED TO REPAIR THE ISSUE FOR SAFETY AND NOT REPAIRING AT 80,000 MILES.

TL* THE CONTACT OWNS A 2012 NISSAN JUKE. WHILE DRIVING AT 70 MPH AND ATTEMPTING TO DEPRESS THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AS THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO DIAGNOSED THAT THE CONTINUOUSLY VARIABLE TRANSMISSION (CVT) NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2012 NISSAN JUKE. WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THERE WAS HESITATION AND THE TRANSMISSION BECAME INOPERABLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FLUID NEEDED TO BE CHANGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.

TL* THE CONTACT OWNS A 2012 NISSAN JUKE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE BATTERY WAS REPLACED; HOWEVER, THE FAILURE RECURRED FIVE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.