← New search

2018 New Flyer Xcelsior

Owner reports · Recalls · Investigations

Limited comparison data

There is not enough comparable history to draw a useful model-year comparison.

About this comparison →

How this year compares

Owner complaints by model year

Other model years Selected year
Compare all Xcelsior years →

Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 0 of 1 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

0 crash reports1 fire reports0 injury reports

Electrical System complaints

1 reports
Clear category filter
Mileage unknown · May 20, 2026
Electrical SystemEngineUnknown Or OtherFire

Greensboro Transit Agency (GTA), operated by RATP Dev USA, is formally notifying you of an engine compartment fire involving one of our transit vehicles. Vehicle Information: •Fleet Number: 764 •Manufacturer: New Flyer •Vehicle Type: Heavy-Duty Transit Bus •Incident Date: [XXX] •Location: Greensboro, North Carolina Summary of In…

Read full complaint

Greensboro Transit Agency (GTA), operated by RATP Dev USA, is formally notifying you of an engine compartment fire involving one of our transit vehicles. Vehicle Information: •Fleet Number: 764 •Manufacturer: New Flyer •Vehicle Type: Heavy-Duty Transit Bus •Incident Date: [XXX] •Location: Greensboro, North Carolina Summary of Incident: While in revenue service, the operator reported hearing an abnormal noise and observed white smoke coming from the rear engine compartment area. The operator safely evacuated passengers and emergency responders arrived quickly to suppress the fire. No injuries or fatalities occurred. A third-party fire investigation was conducted by Halsey King & Associates. Based on the preliminary findings, the fire is believed to have originated from a catastrophic failure of the Thermo King A/C compressor clutch bearing assembly. The bearing reportedly overheated, seized, and caused the compressor belt to ignite while still being driven by the engine. The investigation identified evidence consistent with: •A seized A/C compressor clutch bearing •Extreme heat generation within the clutch assembly •Belt ignition and progression of fire through engine compartment components At this time, our maintenance records do not indicate any previously documented defects associated with this specific Thermo King assembly prior to the incident. Our fleet currently has inspection and preventive maintenance procedures in place related to belt alignment, pulley alignment, belt tension, clutch air gap measurement, and related A/C system inspections. We are providing this notification for awareness, documentation, and any further review deemed appropriate. Please let us know if additional information, photographs, maintenance records, or investigative documentation are required. Respectfully, [XXX] Assistant General Manager / Maintenance Director Greensboro Transit Agency RATP Dev USA [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI #11738944

Official recalls

1

25V542000 · Structure:emergency:escape/egress/exit

Aug 22, 2025

New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."

Consequence & remedy

Consequence: An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.

Remedy: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.